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Contents

Preparation ......................................2-5
Assembly .........................................6-9
Installation ..................................10-27

Install the Door Control ............20-21
Install the Protector System® ....22-25

 Connect 

power 

.........................26-27

Adjustments .................................28-30
Battery Backup ..................................31
MyQ® Smartphone Control .................32
Operation .....................................33-37

Using your Garage Door Opener .....34
To Open the Door Manually ...........34
Smart Control Panel® ...............35-36 

 Remote 

Control 

.............................36

 Homelink® 

...................................36

To Erase the Memory .....................37

Maintenance .....................................38
Troubleshooting ...........................39-40
Accessories ........................................41
Warranty ...........................................42
Repair Parts .................................43-44

Owner’s Manual

B970

Belt Drive 

Garage Door Opener

FOR RESIDENTIAL USE ONLY

PRE-PROGRAMMED REMOTE CONTROL 

INCLUDED

www.chamberlain.com

www.mychamberlain.com

Smart Garage Opener

•  Please read this manual and the enclosed safety materials carefully!
•  Fasten the manual near the garage door after installation.
•  The door WILL NOT CLOSE unless the Protector System

®

 is connected 

and properly aligned.

• Periodic checks of the garage door opener are required to ensure

safe operation.

• The model number label is located on the left side panel of your

garage door opener.

• This garage door opener is compatible with MyQ® and

S

b

2.0® accessories.

• DO NOT install on a one-piece door if using devices or features

providing unattended close. Unattended devices and features are

to be used ONLY with sectional doors.

Summary of Contents for B970

Page 1: ...R RESIDENTIAL USE ONLY PRE PROGRAMMED REMOTE CONTROL INCLUDED www chamberlain com www mychamberlain com Smart Garage Opener Please read this manual and the enclosed safety materials carefully Fasten the manual near the garage door after installation The door WILL NOT CLOSE unless the Protector System is connected and properly aligned Periodic checks of the garage door opener are required to ensure...

Page 2: ... doors Check the Door To prevent possible SERIOUS INJURY or DEATH l ALWAYS call a trained door systems technician if garage door binds sticks or is out of balance An unbalanced garage door may NOT reverse when required l NEVER try to loosen move or adjust garage door door springs cables pulleys brackets or their hardware ALL of which are under EXTREME tension l Disable ALL locks and remove ALL rop...

Page 3: ...for more details See MyQ Smartphone Control page 32 to connect your garage door opener to your Wi Fi network Additional Items You May Need Survey your garage area to see if you will need any of the following items l 2 2X4 Pieces of wood May be used to fasten the header bracket to the structural supports Also used to position the garage door opener during installation and for testing the safety rev...

Page 4: ...t door arm Packaged inside front rail section F Trolley NOTE Be sure to assemble the trolley before sliding onto rail G Emergency release rope and handle H Rail 1 front and 4 center sections I Hanging brackets 2 Packaged inside the front rail section J Garage door opener motor unit K Sprocket cover and screws L U bracket M Belt N Door Control Smart Control Panel Model 041A7305 1 O Remote control M...

Page 5: ... Clevis Pin 5 16 x1 Clevis Pin 5 16 x1 1 4 Carriage Bolt 1 4 20x1 2 2 Wing Nut 1 4 20 2 Lag Screw 5 16 9x1 5 8 4 Screw 6ABx1 2 Drywall Anchors 2 Screw 6 32x1 2 Hex Screw 8x3 8 3 packed with the sprocket cover Bolt 1 4 20x1 3 4 Lock Nut 1 4 20 Bolt Nut 3 8 Lock Washer 3 8 Master Link Threaded Shaft with Spring Trolley Nut Lock Washer 5 16 18 4 Nut 5 16 18 4 Preparation ...

Page 6: ...hown and slide the tapered ends into the larger ones Tabs along the side will lock into place 3 Place the motor unit on packing material to protect the cover and rest the back end of the rail on top For convenience put a support under the front end of the rail 4 As a temporary stop insert a screwdriver into the hole in the second rail section from the motor unit as shown 5 Check to be sure there a...

Page 7: ...s Mounted in the garage door opener STEP 3 Install the idler pulley 1 Lay the belt beside the rail as shown Grasp the end with the hooked trolley connector and pass approximately 12 30 cm of belt through the window Keep the ribbed side toward the rail and allow it to hang until Assembly Step 4 2 Remove the tape from the idler pulley The inside center should be pre greased If dry regrease to ensure...

Page 8: ...hreaded shaft with the master link Figure 3 l Push pins of master link bar through holes in end of belt and trolley threaded shaft l Push master link cap over pins and past pin notches l Slide the closed end of the clip on spring over one of the pins Push the open end of the clip on spring onto the other pin l Slide clip on spring over cap and onto pin notches until both pins are securely locked i...

Page 9: ...the spring to optimum belt tension Spring Trolley Nut Nut Ring Slot Nut Ring Nut Ring AFTER 1 1 4 3 18 cm BEFORE 1 2 5 cm STEP 6 Install the sprocket cover To avoid possible SERIOUS INJURY to finger from moving garage door opener l ALWAYS keep hand clear of sprocket while operating opener l Securely attach sprocket cover BEFORE operating 1 Position the sprocket cover over the sprocket as shown and...

Page 10: ...r source until instructed to do so 8 NEVER wear watches rings or loose clothing while installing or servicing opener They could be caught in garage door or opener mechanisms 9 Install wall mounted garage door control l within sight of the garage door l out of reach of small children at a minimum height of 5 feet 1 5 m above floors landings steps or any other adjacent walking surface l away from AL...

Page 11: ...nce is minimal It may be mounted on the wall upside down if necessary to gain approximately 1 2 1 cm If you need to install the header bracket on a 2x4 on wall or ceiling use lag screws not provided to securely fasten the 2x4 to structural supports as shown here and on page 12 3 Open your door to the highest point of travel as shown Draw an intersecting horizontal line on the header wall 2 5 cm ab...

Page 12: ...port with the hardware provided OPTION B CEILING INSTALLATION 1 Extend the vertical centerline onto the ceiling as shown 2 Center the bracket on the vertical mark no more than 6 15 cm from the wall Make sure the arrow is pointing away from the wall The bracket can be mounted flush against the ceiling when clearance is minimal 3 Mark the side holes Drill 3 16 pilot holes and fasten bracket securely...

Page 13: ... garage door opener To prevent damage to garage door rest garage door opener rail on 2x4 placed on top section of door 1 Remove the packing material and lift the garage door opener onto a ladder 2 Fully open the door and place a 2x4 laid flat under the rail For one piece doors without tracks lay the 2x4 on it s side NOTE A 2x4 is ideal for setting the distance between the rail and the door If the ...

Page 14: ...structural supports before installing the garage door opener 2 Make sure the garage door opener is aligned with the header bracket Measure the distance from each side of the garage door opener to the support bracket 3 Cut both pieces of the hanging bracket to required lengths 4 Attach the end of each hanging bracket to the support bracket with appropriate hardware not provided 5 Attach the garage ...

Page 15: ...Y or DEATH from a falling garage door l If possible use emergency release handle to disengage trolley ONLY when garage door is CLOSED Weak or broken springs or unbalanced door could result in an open door falling rapidly and or unexpectedly l NEVER use emergency release handle unless garage doorway is clear of persons and obstructions l NEVER use handle to pull door open or closed If rope knot bec...

Page 16: ...ort across the top of the door 3 Mark drill holes and install as follows depending on your door s construction Metal or light weight doors using a vertical angle iron brace between the door panel support and the door bracket 1 Drill 3 16 fastening holes Secure the door bracket using the two 1 4 14x5 8 self threading screws Figure 1 2 Alternately use two 5 16 18x2 bolts lock washers and nuts not pr...

Page 17: ...ds NOTE The door bracket may be installed on the top edge of the door if required for your installation Refer to the dotted line optional placement drawing HARDWARE Self Threading Screw 1 4 14x5 8 For a door with no exposed framing or for the optional installation use lag screws 5 16 x1 1 2 not provided to fasten the door bracket Vertical Centerline of Garage Door Optional Placement of Door Bracke...

Page 18: ...ect holes as far apart as possible to increase door arm rigidity and attach using the bolts nuts and lock washers 5 Pull the emergency release handle toward the garage door opener until the trolley release arm is horizontal The trolley will re engage automatically when the garage door opener is activated NOTE If the holes in the curved door arm and the straight door arm do not align reverse the st...

Page 19: ...using the clevis pin Secure with the ring fastener 4 Attach the curved door arm to the trolley using the clevis pin Secure with the ring fastener 5 Pull the emergency release handle toward the garage door opener until the trolley release arm is horizontal HARDWARE Hex Bolt 5 16 18x7 8 Nut 5 16 18 Lock Washer 5 16 18 Clevis Pin 5 16 x1 Clevis Pin 5 16 x1 1 4 Ring Fastener One Piece Door without Tra...

Page 20: ...e small children cannot reach and away from the moving parts of the door For gang box installations it is not necessary to drill holes or install the drywall anchors Use the existing holes in the gang box NOTE Your product may look different than the illustrations Screw 6ABx1 2 Drywall Anchors 2 Screw 6 32x1 2 HARDWARE 1 Strip 7 16 inch 11 mm of insulation from one end of the wire and separate the...

Page 21: ... wire near the garage door opener 3 Connect the wire to the red and white terminals on the garage door opener If your garage is pre wired make sure you use the same wires that are connected to the door control To insert or release wires from the terminal push in the tab with screwdriver tip RED WHITE WHITE GREY 7 16 11 mm 2 3 1 HARDWARE Insulated Staple Not Shown Staple STEP 12 Attach the warning ...

Page 22: ...r LEDs will light The garage door opener will not go into the sleep mode until the garage door opener has completed 5 cycles upon power up When installing the safety reversing sensors check the following l Sensors are installed inside the garage one on either side of the door l Sensors are facing each other with the lenses aligned and the receiving sensor lens does not receive direct sunlight l Se...

Page 23: ...acket and attach with the wing nut The lenses on both sensors should point toward each other Make sure the lens is not obstructed by the sensor bracket Lens Carriage Bolt Not provided No more than 6 inches 15 cm 1 2 Not provided Wing Nut 3 4 OPTION C FLOOR INSTALLATION Use an extension bracket not provided or wood block to raise the sensor bracket if needed 1 Carefully measure the position of both...

Page 24: ...ling with the staples 2 Strip 7 16 inch 11 mm of insulation from each set of wires Separate the wires Twist the white wires together Twist the white black wires together 3 Insert the white wires into the white terminal on the garage door opener Insert the white black wires into the grey terminal on the garage door opener To insert or remove the wires from the terminal push in the tab with a screwd...

Page 25: ...ite wire would connect to the yellow wire and the white black wire would connect to the purple wire 4 At the garage door opener strip 7 16 inch 11 mm of insulation from each end of the wires previously chosen for the safety reversing sensors Twist the like colored wires together 5 Insert the wires connected to the white safety sensor wires to the white terminal on the garage door opener Insert the...

Page 26: ...rounding type outlet If the plug doesn t fit into the outlet you have contact a qualified electrician to install the proper outlet THERE ARE TWO OPTIONS FOR CONNECTING POWER OPTION A TYPICAL WIRING 1 Plug in the garage door opener into a grounded outlet 2 DO NOT run garage door opener at this time OPTION B PERMANENT WIRING If permanent wiring is required by your local code refer to the following p...

Page 27: ...LED Amber LED Wing Nut SENDING SENSOR RECEIVING SENSOR invisible light beam If the receiving sensor is in direct sunlight switch it with sending sensor so it is on the opposite side of the door IF THE AMBER LED ON THE SENDING SENSOR IS NOT GLOWING 1 Make sure there is power to the garage door opener 2 Make sure the sensor wire is not shorted broken 3 Make sure the sensor has been wired correctly w...

Page 28: ...he open UP and close DOWN position The electronic controls sense the amount of force required to open and close the door The force is adjusted automatically when you program the travel NOTE If anything interferes with the door s upward travel it will stop If anything interferes with the door s downward travel it will reverse UP Open DOWN Close One Piece Doors Only When setting the UP travel for a ...

Page 29: ...ress and hold the DOWN button until the door is in the desired DOWN position 5 Once the door is in the desired DOWN position press and release the Adjustment Button The garage door opener lights will flash twice and the UP Button will begin to flash 6 Press and release the UP Button When the door travels to the programmed UP position the DOWN Button will begin to flash 7 Press and release the DOWN...

Page 30: ...re followed 2 Repeat Program the Travel see Adjustment Step 1 3 Repeat the Safety Reversal test If the test continues to fail call a trained door systems technician 1 2 STEP 3 Test the Protector System Without a properly installed safety reversing sensor persons particularly small children could be SERIOUSLY INJURED or KILLED by a closing garage door 1 Open the door Place the garage door opener ca...

Page 31: ... the terminals facing out 4 Connect red and black wires from the garage door opener to the corresponding terminals on the battery 5 Replace the battery cover 6 Plug in the garage door opener 7 Wait for the green Battery Status LED to start flashing before proceeding to test the battery STEP 2 Test the Battery 1 Unplug the garage door opener The battery status LED will either glow solid orange indi...

Page 32: ...ecting your garage door opener visit support chamberlaingroup com Navigation Buttons An LED on the garage door opener will indicate Wi Fi status See table below LED Learn Button To stop the Smart Control Panel LCD from displaying CONNECT myQ APP On the Smart Control Panel press MENU select PROGRAM and press press BACK then press EXIT to return to the main screen Wi FiStatus LED Definition Blue Off...

Page 33: ...ons 8 NEVER use handle to pull garage door open or closed If rope knot becomes untied you could fall 9 After ANY adjustments are made the safety reversal system MUST be tested 10 Safety reversal system MUST be tested every month Garage door MUST reverse on contact with 1 1 2 3 8 cm high object or a 2x4 laid flat on the floor Failure to adjust the garage door opener properly increases the risk of S...

Page 34: ...en someone enters through the open garage door and the safety reversing sensor infrared beam is obstructed see page 35 Use an incandescent A19 light bulb 100W maximum or for maximum energy efficiency a 26W 100W equivalent compact fluorescent light CFL bulb NOTE Do not use halogen short neck or specialty light bulbs as these may overheat the end panel or light socket Do not use LED bulbs as they ma...

Page 35: ...e the lights may turn off automatically if you are beyond the range of the motion sensor NAVIGATION AND SCREEN The screen displays the time temperature and current battery charge if applicable until the menu button is pressed and then it will display the menu options If there is a problem with the garage doors opener the screen will display an error code diagnostic code see page 39 The features on...

Page 36: ...he screen with the selected time interval To temporarily suspend the TTC feature select HOLD Select REL to resume normal TTC operation PROGRAM Any compatible remote control wireless keyless entry or MyQ devices can be programmed to the garage door using the PROGRAM option from the menu Remote Control and Keyless Entry Pre programmed remote control included no need to program the remote To add or r...

Page 37: ...rage door opener until the learn LED goes out approximately 6 seconds 2 Immediately press and hold the LEARN button again until the learn LED goes out All codes are now erased Reprogram any accessory you wish to use ERASE THE CONNECTION FROM GARAGE DOOR OPENER TO HOME Wi FiNETWORK 1 Press and hold the black adjustment button on the garage door opener until 3 beeps are heard Approximately 6 seconds...

Page 38: ...try Canada s license exempt RSSs Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Th...

Page 39: ... binding or obstructions such as a broken spring or door lock correct as needed Check wiring connections at travel module and at the logic board Replace travel module if necessary No movement only a single click Manually open and close the door Check for binding or obstructions such as a broken spring or door lock correct as needed Replace logic board if necessary Opener hums for 1 2 seconds no mo...

Page 40: ...an be disabled using the door control see page 35 Wi Fi troubleshooting The garage door opener will NOT enter Wi Fi LEARN mode l After the initial installation of the garage door opener the garage door opener must complete a full cycle open and closed before the Wi Fi LEARN mode can be activated l If there has been a recent power outage the garage door opener must complete a full cycle before the ...

Page 41: ...nitor and control this plug in lamp switch with the MyQ Smartphone App You can program up to 10 MyQ accessories to your MyQ account WSLCEV MyQ Interior Exterior Light Switch Monitor and control this wall light switch with the MyQ Smartphone App Extension Brackets Optional For safety reversing sensor installation onto the wall or floor CLOSED OPEN 041A5281 1 8810CB 10 Foot 3 m Rail Extension To allo...

Page 42: ...ES WILL EXIST OR APPLY AFTER SUCH PERIOD Some States and Provinces do not allow limitations on how long an implied warranty lasts so the above limitation may not apply to you THIS LIMITED WARRANTY DOES NOT COVER NON DEFECT DAMAGE DAMAGE CAUSED BY IMPROPER INSTALLATION OPERATION OR CARE INCLUDING BUT NOT LIMITED TO ABUSE MISUSE FAILURE TO PROVIDE REASONABLE AND NECESSARY MAINTENANCE UNAUTHORIZED RE...

Page 43: ... Shown Wear Pads 041A7276 Hardware Bag 041A7920 2 Description Part Number 1 Curved Door Arm 041B0035B 2 Door Bracket with Clevis Pin and Fastener 041A5047 1 3 Emergency Release Rope and Handle 041A2828 4 Header Bracket with Clevis Pin and Fastener 041A5047 2 5 Remote Control Visor Clip K029B0137 6 Safety Sensor Bracket 041A5266 3 7 Safety Sensor Kit Receiving and sending sensors with wire 041A5034...

Page 44: ...810 7 Motor with Travel Module 041D8006 1 8 End Panel for Receiver Logic Board with light socket 041D8214 9 Receiver Logic Board 050DCTWF 10 Travel Module 041D8071 4 11 Line Cord 041B4245 1 12 Terminal Block 041A3150 Not Shown Wire Harness 041D8255 Garage Door Opener Parts 2018 The Chamberlain Group Inc All Rights Reserved 114A5249 Wi Fi is a registered trademark of Wi Fi Alliance The Chamberlain ...

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