Canon imageRUNNER ADVANCE DX 717 Series Service Manual Download

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Canon

Service Guide

Summary of Contents for imageRUNNER ADVANCE DX 717 Series

Page 2: ...TLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERING REVISIONS...

Page 3: ...ment of Commerce and other U S laws and regulations controlling exports from the United States Canon U S A Inc from time to time updates this online Service Guide and may modify the information and or...

Page 4: ...Printing Kit D1 11 B Fax Options 11 1 IP FAX Expansion Kit B1 11 C Data Security and Wireless Options 12 1 iR ADV Security Kit AR1 for IEEE 2600 Common Criteria Certification 12 2 Connection Kit A2 f...

Page 5: ...29 2 uniFLOW Scanning 29 3 eCopy ShareScan 29 C Print Output Management Software 30 1 uniFLOW 30 2 uniFLOW Online 31 3 AA PRINT Advanced Anywhere Print 31 4 EFI PrintMe 32 D Device Security and Manag...

Page 6: ...des Using the Service Support Tool 57 K Hard Disk Drive Handling 58 L Special Tools Solvents and Oils 58 M Consumables 59 N Consumable Parts 60 O Periodically Replaced Parts 61 P Counters 62 1 Soft Co...

Page 7: ...op actions similar to the technology used on smartphones The flat control panel supports video guidance for maintenance A Built in multi tray finisher on all iFZ models2 uniFLOW Online and uniFLOW Onl...

Page 8: ...are performed on a regular basis and include new specifications and enhancements Critical bug fix firmware updates are released as needed The UFP offers the following features and benefits to the ima...

Page 9: ...ttings Quick Menu Settings Main Menu Settings Box Settings Universal Data Settings Personal Settings and Service Mode Settings Customer data is not backed up to the Data Backup Service with the except...

Page 10: ...A imageRUNNER ADVANCE DX 527iFZ 4 5 3647C009AA 2 The Inner Finisher cannot be added to the imageRUNNER ADVANCE DX 717iF Series machines after purchase 3 Part numbers are subject to change without noti...

Page 11: ...e total paper capacity becomes approximately 3 200 sheets 550 x 2 2 000 100 sheet Stack Bypass 7 Cannot be installed with the optional Cassette Module AG1 Envelope Cassette Module A1 and Cassette Feed...

Page 12: ...ration Chart Notes Up to three 3 Cassette Module AG1s can be configured If three Cassette Modules are configured on the Finisher model iFZ the optional Cabinet Type U is required A maximum of two 2 En...

Page 13: ...ria Certification Set 20 4582C001AA NFC Kit E121 Connection Kit A2 for Bluetooth LE 4041C001AA 3 Part numbers are subject to change without notice 19 The eLAN Electronic License Access Number is deliv...

Page 14: ...MEAP License22 23 4224C027AA Object Generator for AS400 printing License with 3 year Maintenance 4223C001AA Object Generator Additional 1 year Maintenance19 4223C002AA 3 Part numbers are subject to c...

Page 15: ...or a greater volume on a consistent monthly basis The optimum performance range is the volume range that the equipment was intended to run on a regular basis to maintain a high level of performance an...

Page 16: ...tte Module AG1 Adds up to three 3 27 550 sheet cassettes 20 lb bond 80 g m2 Supports paper sizes up to 8 1 2 x 14 Paper weight 16 lb to 36 lb bond 60 to 135 g m2 Paper types Thin Plain Recycled Heavy...

Page 17: ...Set A1 Provides Andal font support for the PCL driver Enables the user to print in four Asian languages Japanese Chinese Korean and Taiwanese Requires license activation via the LMS 2 Barcode Printing...

Page 18: ...The machine s Bluetooth setting and the Bluetooth setting on the user s mobile device must be enabled 3 NFC Kit E1 NFC Kit21 enables the user to connect their Android mobile devices to the machine vi...

Page 19: ...bility to create and maintain a data back up plan Canon U S A Inc hereinafter referred to as Canon USA offers several security options to enhance document handling and storage security needs See Syste...

Page 20: ...rs main and sub can be saved in each level IMPORTANT It is strongly recommended to protect the Advanced Box folders from viruses If the user s computer system has an antivirus system in place add the...

Page 21: ...on the network to store files or print a file that is stored in the other machine on this machine D Memory Media Memory Media can be inserted into the USB port on the side of the device A document ca...

Page 22: ...ion solution it can also integrate with the Access Management System for advanced security Furthermore ULM can be upgraded to the full uniFLOW platform which provides mobile printing secure printing a...

Page 23: ...rict various Copy Print Scan Mail Box and Send functions that each user can use Once the AMS is activated a Function Level Log In can be used to authenticate users for specific machine functions only...

Page 24: ...Management Integration Enables the device to automatically send audit logs to SIEM systems for analysis and detection of security violations Examples of the audit logs sent via the Syslog protocol RF...

Page 25: ...use the Security Policy function and for machines that support this function If an Administrator must log on to access the machine it is necessary to notify the service technicians and the Call Cente...

Page 26: ...Kit Standard HDD Encryption Kit Optional HDD Data Erase Scheduler software Standard Universal Send Security Feature Set Standard Encrypted Secure Print Software CAUTION Canon USA is not liable for an...

Page 27: ...ult in a loss of job productivity 3 HDD Data Encryption Kit The standard HDD Encryption feature is another security tool available for environments requiring additional data security measures and can...

Page 28: ...oss for which Canon USA is not liable See DISCLAIMER on p ii for further details IMPORTANT If the TPM setting is activated and the TPM chip fails the confidential information stored on the chip can on...

Page 29: ...ice Signature PDF XPS files as well as set a password to send them safely to a file server or e mail address The user can also enable the recipient of a PDF or Digital Device Signature PDF XPS file to...

Page 30: ...a is decrypted at the device 3 PDF Visible Digital Signature The PDF Visible Signatures mode enables the user to view the device signature and user signature on a PDF file Visible digital signatures a...

Page 31: ...enabled the PDF extension in Adobe Reader upon attempt by a user to open a protected PDF contacts the Rights Management Server to check the latest authorized users expiration auditing and watermarkin...

Page 32: ...ny to systems that are not trusted 3 Encryption and Authentication SSL Secure Sockets Layer protects data transferred over the network by encrypting file names and formats The System Administrator can...

Page 33: ...and Application Access Control enables System Administrators to set up only the necessary protocols such as IPP FTP FTPS UFP 3 10 and above SNTP SNMP RAW LPD and others for transferring data These pro...

Page 34: ...ent management and binding software scan management print output management device security and business workflow software A Document Management and Binding Software 1 eCopy PDF Pro Office ePPO eCopy...

Page 35: ...otocols Authorized Send permits only authorized users to scan and send documents to e mail addresses network file servers folders and fax servers An end user is able to specify scan settings such as t...

Page 36: ...LOW is a print output management solution that can be customized to meet the needs of an organization uniFLOW offers an organization of any size a way to track printing and copying costs secure sensit...

Page 37: ...e features of uniFLOW Online At the conclusion of the trial and if the full uniFLOW Online solution has not been purchased the following features will no longer be accessible Secure Printing Send Prin...

Page 38: ...es that enables end users to print electronic files from their mobile devices such as smartphones tablets and laptops to a Canon imageRUNNER ADVANCE DX device through the EFI PrintMe Cloud Service Fil...

Page 39: ...hen pulls the print job from the end user s client PC uniFLOW Serverless Secure Print is scalable and upgradeable to the full version of uniFLOW 3 imageWARE Enterprise Management Console and Plug ins...

Page 40: ...nt partners to create customized applications which connect imageRUNNER ADVANCE DX 717 Series machines to business applications and business process workflows by communicating through standard Web ser...

Page 41: ...s a cloud service that enables users to print and store reports and graphic sales data directly to their imageRUNNER ADVANCE DX machine without the need for print drivers 21 No longer available for pu...

Page 42: ...to successfully service the imageRUNNER ADVANCE DX 717 617 527 machines in the field B imageRUNNER ADVANCE DX 717 617 527 Series Training 1 Learning Path for New Service Technicians New service techn...

Page 43: ...imageRUNNER ADVANCE Enterprise Device Certification Course Name28 Course Code 28 imageRUNNER ADVANCE 715 615 525 Series Update Online Training 19IRTADV715U00O 28 Course names and course codes are subj...

Page 44: ...d This optional online Hardware Update Course is recommended for technicians previously certified on the imageRUNNER ADVANCE 715 615 525 III series devices E Course Format The imageRUNNER ADVANCE DX 7...

Page 45: ...ess eLearning course prepares technicians with the knowledge required for setting up and configuring uniFLOW Online Express in the field Note uniFLOW Online training provides certification for uniFLOW...

Page 46: ...installation confirm that the proper dedicated NEMA receptacles are available for these devices Table 12 Main Unit Power and Plug Requirements imageRUNNER ADVANCE DX 717 Series Main Unit NEMA 5 15 Re...

Page 47: ...rovide the internal electronics with a reference voltage Faulty or poor ground sources may cause this reference voltage to fall into a range that no longer serves as a reliable reference voltage The i...

Page 48: ...evice WARNING Do not place anything around the machine or the breaker as doing so may prevent access to the breaker in an emergency possibly resulting in personal injury or damage to the machine IMPOR...

Page 49: ...ageRUNNER ADVANCE DX 717 Series Service Guide imageRUNNER ADVANCE DX 717 Series Service Guide March 2023 Revision 8 Page 43 Table 15 imageRUNNER ADVANCE DX 717iFZ 617iFZ 527iFZ Installation Space Requ...

Page 50: ...a counter or desk requires two 2 or more technicians Table 16 Estimated Installation Times Description Estimated Time imageRUNNER ADVANCE DX 717 Series Main Unit Finisher Installed 9 3 minutes No Fini...

Page 51: ...mon parts and frequently used components has been improved to enable technicians to perform tasks more efficiently In addition technology improvements and the FRU Field Replaceable Unit Program have r...

Page 52: ...ability to communicate meter counter information to the UGW database for review by your dealership The ability to communicate device alarm jam and error alert notifications to the UGW database The no...

Page 53: ...a part requires replacement and have the part available during the next scheduled service visit Investigate machine issues before visiting the customer site by monitoring service alerts The notificati...

Page 54: ...irst call resolution Another benefit is that the latest version of firmware is always available to download and install on the imageRUNNER ADVANCE DX devices The CDS provides users the option to downl...

Page 55: ...nd Update at device Up to 7 days in advance Automatic One time as scheduled Full automatic and unattended firmware updates after configuring fewer than 5 minutes Manual One time on demand Requires a t...

Page 56: ...icate to the CDS Distribution Server When using the Remote Update method the service technician must enable eRDS and the CDS UGW switch on all imageRUNNER ADVANCE DX devices In addition the devices mu...

Page 57: ...SnapShot is a Web application for use on desktop PCs and mobile devices SnapShot provides the ability to query device information from the imageWARE Remote UGW SnapShot is designed to perform the fol...

Page 58: ...ps Canon USA Service Partners monitor the devices in a fleet including total registered devices actively reporting devices not reporting devices and devices without a COM TEST and the user status incl...

Page 59: ...d exported from the current device via the Remote UI or the Device Information Delivery Settings function or via the Service Mode to USB memory media For more information on the DCM see the imageRUNNE...

Page 60: ...t enter the license access number and the imageRUNNER ADVANCE DX device s serial number into the LMS server to generate a license key The URL to access the LMS server is http www canon com lms ir Figu...

Page 61: ...mageRUNNER ADVANCE DX device s touch panel display enter the LAN License Access Number of the MEAP application when prompted and then follow the instructions on the touch panel display to install and...

Page 62: ...ting systems Windows 7 8 10 Mac OS Linux VMware virtualization 5 Server Operating Systems Windows 2008 2012 Mac OS X Server 6 Protocols TCP IP SSL Active Directory 7 Printing drivers processors spoole...

Page 63: ...the HDD Main engine firmware Accessory firmware Refer to the SST User Manual for a list of supported devices and accessories MEAP Contents Language HDD Format Clear the service mode password Initiali...

Page 64: ...if Canon is informed of the possibility of such damages Therefore it is recommended not to permanently store data on the HDD without having secured copies or printouts of such data Review the terms o...

Page 65: ...le below are estimates for reference purposes only and are subject to change without notice Table 18 Main Unit Consumables List Description Part Number3 Quantity Estimated Life Pages 30 Remarks Toner...

Page 66: ...fe30 Remarks Fixing Assembly FM1 U027 1 225 000 pages Transfer Roller FM1 U032 1 225 000 pages Roller Kit FM1 U030 1 225 000 sheets Multi Purpose Tray Pick up Roller RL2 1566 1 200 000 sheets Multi Pu...

Page 67: ...opy volume job length color ratio environment type of image printed and how the customer handles the equipment Table 22 Cassette Feeding Unit AR1 Consumable Parts List Description Part Number3 Quantit...

Page 68: ...R ADVANCE DX 717 Series machines displayed on the Counter Status Check screen For more information on the soft counter configurations see the imageRUNNER ADVANCE DX 717 Series Service Manual Specifica...

Page 69: ...he MEAP device Press the Counter Check button on the device s control panel and then press the MEAP Counter key on the touch panel display There are three types of MEAP applications Applet Contains a...

Page 70: ...are consumed throughout the life of the machine Service Mode COPIER OPTION USER TNRB SW Level 2 Display on the Counter Check Screen 0 Not displayed 1 Displays number of new toner installations 2 Not...

Page 71: ...sers Canon USA suggests the following tasks as possible options designed to enable dealerships to reduce service costs and maintain uptime for the customer Device installation by trained delivery peop...

Page 72: ...le may be able to perform the device installation Parts replacement depends on the size of the business It may be a challenge because many large scale businesses do not allow end users to replace part...

Page 73: ...de on the machine s UI which helps the user configure and set up the machine settings See Figure 3 Setup Guide The table below describes the products and major accessories that can be installed by an...

Page 74: ...able below Table 27 Setup Guide Settings Settings Screen Remarks Switch Language Keyboard Layout Toner Stirring Automatic Do not have to specify Paper Settings Set the paper type custom size envelopes...

Page 75: ...ne fix identify parts to be replaced over the phone the parts are sent and the customer replaces them Scenario 3 A technician visits the customer site without replacement parts the customer is instruc...

Page 76: ...notification alarm to the UGW before the parts replacement message is displayed on the device s UI This alarm enables the dealership to ship the parts to the customer before the message is displayed...

Page 77: ...d then have the customer replace the parts Instructions come inside the parts box and once the customer completes the installation the parts counter should be reset manually so that dealers receive th...

Page 78: ...hip out the parts later that day and have the customer perform the replacement upon receipt Figure 6 Less Maintenance Parts Replacement via Customer When a Technician Does Not Have the Necessary Parts...

Page 79: ...need to consider the following when the customer is permitted to install service the machine The customer should dispose of the machine s box carton and replaced parts The dealer should dispose of the...

Page 80: ...ions Solutions include but are not limited to resolving user name and password issues uninstalling reinstalling basic software applications verifying proper hardware and software set up power cycling...

Page 81: ...les dealers to operate the User mode and Service mode of the machine via a customer s PC Before using the Remote Operator function dealers must turn the Remote Operator s settings On by pressing Setti...

Page 82: ...copies or a combination of both whichever comes first This limited warranty covers the compatible Canon brand product accessories For detailed warranty information please refer to the Canon imageRUNNE...

Page 83: ...uthorized Parts Repair Facilities are authorized by Canon USA to repair circuit boards for various Canon products The APRF program is designed to help your dealership reduce service costs by having ci...

Page 84: ...Technical Support Center is the single point of entry for all technical support issues on BICG Business Information Communications Group products To ensure that every dealer receives the highest level...

Page 85: ...tion Flow Chart Note For support escalation to the Field Support staff a DES32 must contact the TSC and visit the site at least once Figure 8 Canon USA Support Escalation Flow Chart 32 The Designated...

Page 86: ...grated Knowledge Management System through a natural language query Read or download on line documentation Download patches and their Readme files Download firmware and software drivers Track and modi...

Page 87: ...N34 Approximately 30 seconds From Sleep Mode Approximately 10 seconds From the Quick Startup Mode35 Approximately 4 seconds Resolution for Writing Up to 2 400 dpi x 600 dpi equivalent 600 dpi mode Up...

Page 88: ...Purpose Tray Approximately 100 sheets 20 lb bond 80 g m2 Approximately 10 envelopes Copy Speed36 Up to 75 ppm Up to 65 ppm Up to 55 ppm Margins Leading Edge 5 mm 2 mm Left Edge simplex duplex 2 5 mm 2...

Page 89: ...DX 717iF 717IFZ 617iF 617iFZ 527iF 527iFZ Dimensions W x D x H 37 Desktop Models without Finisher 19 3 4 x 23 5 8 x 24 1 4 500 mm x 598 mm x 617 mm Desktop Models with Finisher 19 3 4 x 23 5 8 x 32 1...

Page 90: ...22 Plain 3 Thick 1 Label 90 to 130 g m2 LTRR 65 53 52 30 LGL 53 33 44 27 EXECR 6 to 39 6 to 32 6 to 26 6 to 18 STMTR 3 to 27 3 to 22 Bond 75 to 90 g m2 LTRR 55 45 52 30 EXECR 6 to 20 6 to 20 6 to 20...

Page 91: ...19 Plain 3 Thick 1 Label 90 to 130 g m2 LTRR 56 53 45 30 LGL 46 29 38 27 EXECR 6 to 33 6 to 27 6 to 23 6 to 15 STMTR 3 to 23 3 to 19 Bond 75 to 90 g m2 LTRR 47 39 45 30 EXECR 6 to 20 6 to 20 6 to 20...

Page 92: ...19 Plain 3 Thick 1 Label 90 to 130 g m2 LTRR 50 41 45 30 LGL 41 28 38 27 EXECR 6 to 33 6 to 27 6 to 23 6 to 15 STMTR 3 to 22 3 to 19 Bond 75 to 90 g m2 LTRR 47 39 45 30 EXECR 6 to 20 6 to 20 6 to 20...

Page 93: ...tomatic Document Feeder Size and Weight of Originals Size LGL LTR STMT Business Cards and Custom 4 1 8 x 5 7 8 to 8 1 2 x 14 105 mm x 150 mm to 216 mm x 356 mm Weight B W 11 to 34 lb bond 42 to 128 g...

Page 94: ...GL LTR Paper Weight 16 lb bond to 50 lb cover 60 to 135 g m2 41 Power Source From the main unit Dimensions W x D x H 25 1 4 x 25 7 8 x 18 7 8 642 mm x 657 mm x 479 mm Weight Approximately 59 5 lb 27 k...

Page 95: ...x 150 mm Weight Approximately 15 4 lb 7 kg Table 39 Envelope Cassette Module A1 Optional Specifications Item Specifications Envelope Size No 10 COM10 Monarch DL ISO C5 Envelope Capacity 75 envelopes...

Page 96: ...any system configuration not recommended in any manual distributed with the Product Nor does this warranty extend to any Product on which the original identification marks or serial numbers have been...

Page 97: ...y Methods 49 Table 18 Main Unit Consumables List 59 Table 19 Main Unit Consumable Parts List 60 Table 20 Cassette Module AG1 Consumable Parts List 60 Table 21 High Capacity Feeding Unit D1 Consumable...

Page 98: ...55 Figure 3 Setup Guide 68 Figure 4 Less Maintenance Parts Replacement Based on Warning Message Scenario 70 Figure 5 Less Maintenance Parts Replacement via Telephone Scenario 71 Figure 6 Less Mainten...

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