BT Synergy 3500 User Manual Download

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Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

This equipment is not designed for making emergency telephone calls when the power fails.

Alternative arrangements should be made for access to emergency services.

This product is intended for connection to analogue public switched telephone networks

and private switchboards in the United Kingdom.

Synergy 3500

Digital Cordless Telephone Answering Machine

with Caller Display* and Call Waiting*

User

Guide

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Summary of Contents for Synergy 3500

Page 1: ...nnection to analogue public switched telephone networks and private switchboards in the United Kingdom Synergy 3500 Digital Cordless Telephone Answering Machine with Caller Display and Call Waiting User Guide Y O U M U S T S U B S C R I B E T O Y O U R N E T W O R K P R O V I D E R S C A L L E R D I S P L A Y A N D C A L L W A I T I N G S E R V I C E S B E F O R E T H E S E F E A T U R E S W I L L...

Page 2: ...Synergy 3500 user guide 3rd Edition 21st October 02 4461 Please open this page for an at a glance guide to your Synergy 3500 ...

Page 3: ...Synergy 3500 user guide 3rd Edition 21st October 02 4461 Please open this page for a further at a glance guide to your Synergy 3500 ...

Page 4: ...to switch off the handset see page 18 Keypad Talk button Use to make receive and end calls see pages 18 19 Secrecy button During a call press to mute the call so your caller cannot hear you talk to someone close by see page 21 Also used as a delete edit and exit button Volume buttons Use to adjust the handset earpiece speech volume see page 19 and handset and base ringer volume see pages 25 and 28...

Page 5: ... skip forward through your messages and memos see page 44 Also allows you to set the answer delay see page 37 Allows you to select your Answer Only outgoing message see page 40 41 Skip backward Lets you skip backwards through your messages and memos see page 44 Also allows you to switch the audible message alert on or off see page 37 Allows you to select your Answer and Record outgoing message see...

Page 6: ... New call received in calls list 3 way conversation in progress Battery exhausted Battery weak Battery half full Battery full Phonebook Menu in use Handset linked to base station Out of range or searching for base station In handsfree mode Answering machine is switched on EXT INT SYNERGY HS1 EXT INT HS1 Displays the number of the handset at all times To personalise the name of your handset see pag...

Page 7: ...e a number in the memory Dial a number in the memory Adjust the earpiece volume Secrecy on off Transfer call to another handset Three way conversation Access to redial list Access to calls list Set handset ringer volume Set base unit ringer volume 4 enu M enu M enu M enu M enu M enu M enu M enu M enu M enu M enu M enu M crec e y S Int Int Vol Redial Calls Vol Vol Redial Calls Vol Vol Redial Calls ...

Page 8: ...Guide Information for the answering machine settings Function Switch answering machine ON OFF from the base Record own Answer and Record outgoing message using the handset Record own Answer Only outgoing message using the handset Set answer mode using the base using the handset Play new messages using the base using the handset Record memo message using the handset Adjust base unit loudspeaker vol...

Page 9: ...PIN Code Priority Dial Mode PABX Default Handset 1 5 Vol Off Melody 1 5 Base 1 4 Auto PIN PIN On Off Select Tone Pulse Recall Recall 1 Recall 2 PBX1 PBX2 Pause PIN Handset 1 5 New PIN Retype Base Handset 1 5 PIN PIN 3 Sec 5 Sec Flashes on display when in TAM menu This is a handset See page 46 Using the Synergy 3500 announcement menu answering machine via the handset ...

Page 10: ...rn to the standby screen After 30 seconds if no buttons are pressed the handset will automatically return to the standby screen Handset Register Beep Ring Vol Ear Vol Int Mel Ext Mel Auto Ans Name Language BS 1234 Keytone Low Batt Outrange Volume 1 5 Vol Off Ear Vol 1 5 Melody 1 5 Melody 1 5 On Off English Francais Deutsch Nederl Italiano Espanol Portuges Norsk Dansk Svenska Suomi PIN On or Off On...

Page 11: ...35 Message display on the base station 35 Answer delay 36 Audible message alert 37 Outgoing messages 38 Using the Synergy 3500 answering machine via the base unit 43 Call screening 45 Using the Synergy 3500 answering machine via the handset 46 Memos 48 Call screening Call intercept 49 Remote access 50 Time saver 51 Operating the answering machine 51 Using Synergy 3000 additional handsets and bases...

Page 12: ...portant If you wear a hearing aid please note that the Synergy 3500 works by sending radio signals between the base station and the handset These signals may interfere with some hearing aids causing a humming noise Ans on off Vol Page DECT Digital Clarity 䊴Skip Skip䊳 Stop Play Del Vol 1 2 5 8 0 3 6 9 Int enu M crec e y S 4 7 DE F WX Y Z TU V PQ R S MN O JKL GH I AB C Calls dia e l R Digital Clarit...

Page 13: ...arger Item code 003313 One belt clip Date of purchase Place of purchase Serial number For guarantee purposes proof of purchase is required so please keep your receipt If you change your PIN keep a record of the new number here original setting 0000 See page 29 for more information If anything is missing please contact your place of purchase immediately One Synergy 3500 base station One Synergy 350...

Page 14: ...ipment e g TV and radio sets clock alarms and computers if placed too close It is recommended that you place your product at least one metre away from such appliances to minimise any risk of interference Never dispose of the batteries in a fire There is a serious risk of explosion and or the release of highly toxic chemicals Cleaning Simply clean the handset and base station with a damp not wet cl...

Page 15: ... ready for use Plug the power adaptor into the mains power socket and switch on The green Power In Use light comes on Your Synergy 3500 will announce the default settings of the answering machine see page 16 and the message counter will be displayed Note The base station must be plugged into the mains power socket at all times Note The message counter will flash between O and C until the day and t...

Page 16: ...l the rechargeable batteries in the handset Battery low warning If the handset battery symbol is empty and flashing and you hear a warning beep every 10 seconds you will need to recharge your handset before you can use it The handset uses two rechargeable Nickel Metal Hydride Ni MH AAA batteries which are supplied Take care to insert the batteries as shown and then fit the battery cover the batter...

Page 17: ...rging the batteries at least once a week will help them last as long as possible However the charge capacity of rechargeable batteries will reduce with time as they wear out so reducing the talk standby time of the handset Eventually they will need to be replaced New batteries can be obtained from the BT Synergy Helpline 08706 058 047 Note Under ideal conditions the handset batteries should give a...

Page 18: ... day and time Important The main menu announcements are automatically announced through the handset earpiece when the button is pressed twice Press the button The prompt will announce Please enter new day and time after the tone After the tone enter the day followed by the time using the 24 hour clock 1 Sun 2 Mon 3 Tues 4 Wed 5 Thur 6 Fri 7 Sat For example 1 1415 Sunday 2 15pm Or 5 0915 Thursday 9...

Page 19: ... Hello your call cannot be taken at the moment so please leave your message after the tone Answer Mode ON Base ringer level High Base loudspeaker volume Level 5 PIN code 0000 Dialling mode Tone If you wish to register additional handsets please see page 53 Additionally if you have purchased the Synergy 3500 Twin 1 Connect the power supply to the charger item code 003313 Plug the power adaptor into...

Page 20: ...17 Synergy 3500 user guide 3rd Edition 21st October 02 4461 SETTING UP 7 Attach the belt clip optional Fit the belt clip onto the back of the handset if required Slot ...

Page 21: ... number before pressing the TALK button This enables you to correct any mistakes before you actually make the call Enter the number to be dialled The number is shown in the display If you make a mistake press the button to delete the incorrect digit When you have entered the number correctly press the TALK button to dial the number Your handset will automatically time the duration of all external ...

Page 22: ... the button to confirm the selected level Press and hold the button to return to the standby screen To receive a call When the phone rings the display will show CALL and the EXT symbol will flash If you have subscribed to a Caller Display Service the number and name if stored in the Phonebook will be displayed Press the TALK button Or If the handset is on the base simply lift it up and speak enu M...

Page 23: ...ANDSFREE button The call is transferred to the loudspeaker dsfr n e a e H During a call you can switch to handsfree mode Press the HANDSFREE button The call is transferred to the loudspeaker Press the HANDSFREE button to switch back to using the handset To switch to handsfree during a call dsfr n e a e H dsfr n e a e H To make a handsfree call Dial the number Press the HANDSFREE button The display...

Page 24: ...rs in the Phonebook Stored numbers can be no longer than 20 digits and a maximum of 8 characters can be stored To store a name and number in the Phonebook enu M enu M enu M 8 TU V 6 MN O 6 MN O 6 MN O Name and number Phonebook When on a call you can talk to someone in the same room without your caller hearing Secrecy To switch secrecy on off During a call press the button The display will show MUT...

Page 25: ...you want to enter the pause You may enter as many pauses as required 8 TU V Calls Vol Redial Redial To enter M press the 6 button once If you enter a digit incorrectly press the button to delete it Press to confirm the name You will hear a confirmation beep The display shows NUMBER Enter the telephone number you want to store Press the button You will hear a confirmation beep Alternatively press t...

Page 26: ...o edit an entry in the Phonebook Press the button to enter the menu Press the DOWN button The display will show PHONEBK press the button Use the DOWN button to scroll to MODIFY and press the button Use the UP or DOWN button to find the name you want to edit Press the button Use the button to delete unwanted letters You can enter new letters as shown in Entering names on page 21 Press to store the ...

Page 27: ...ng The display will show INT flashing To stop paging press the PAGE button again Or To stop paging press any button on the handset Paging handsets You can page your handset s from the base station to alert a handset user that they are wanted or to locate a missing handset Page Page Note Paging calls cannot be answered by a handset USING YOUR PHONE ...

Page 28: ...o confirm the new setting You will hear a confirmation tone Press and hold the button to return to the standby screen To switch keypad beeps on and off Press the button to enter the menu Use the DOWN button to scroll to HANDSET and press the button The display will show BEEP press the button The display will show KEYTONE press the button Use the UP or DOWN button to select either ON or OFF Press t...

Page 29: ...a confirmation tone Press and hold the button to return to the standby screen To switch auto talk on off When the handset is on the base or the charging unit you can answer the call by picking it up from the base This will automatically answer the call without having to press the TALK button Press the button Use the DOWN button to scroll to HANDSET and press the button Use the DOWN button to scrol...

Page 30: ... the handset display You can choose from English Francais Deutsch Nederl Italiano Espanol Portuges Norsk Dansk Svenska and Suomi Press the button to enter the menu Use the DOWN button to scroll to HANDSET and press the button Press the button to enter the menu Use the DOWN button to scroll to HANDSET and press the button Use the DOWN button to scroll to NAME and press the button Press the button t...

Page 31: ...ion beep Press and hold the button to return to the standby screen Base settings To adjust the base ringer melody There are 5 melodies to choose from 1 5 Press the button to enter the menu Use the DOWN button to scroll to SETUP and press the button Use the DOWN button to scroll to BASE MEL and press the button Use the UP or DOWN button to select the required melody MELODY 1 5 You will hear a sampl...

Page 32: ... of the new number by writing it in the space provided on page 10 You will need to use your base station PIN for registering handsets and for some other optional settings Press the button to enter the menu Use the DOWN button to scroll to SETUP and press the button Use the DOWN button to scroll to PIN CODE and press the button The display will show PIN Enter your 4 digit PIN original setting OOOO ...

Page 33: ...reset the handset and base to their original default factory settings Please note that if you reset your Synergy 3500 the Phonebook Redial and Calls list will be deleted Press the button to enter the menu Use the DOWN button to scroll to SETUP and press the button Use the DOWN button to scroll to DEFAULT and press the button The display will show PIN Enter the base PIN original setting OOOO Press ...

Page 34: ...ne number of the caller is not available and cannot therefore be displayed In this case your Synergy 3500 provides you with some explanatory information about the type of call received This will be one of the following UNAVAILA The number is unavailable WITHHELD The caller has withheld their number RINGBACK Ringback call OPERATOR The call has been made via the operator PAYPHONE The caller is ringi...

Page 35: ...ook To enter and view the Calls list Press the DOWN button to enter the Calls list The symbol is displayed Use the UP or DOWN button to scroll backwards and forwards through the Calls list If the name of your caller has been stored in the Phonebook this will be displayed Press the button and the number will be displayed Press the button and the time and date of the call will be displayed Keep pres...

Page 36: ...re speaking to The second caller s number and name if stored in the directory will appear on the handset display Instead of the engaged tone the second caller will hear an announcement to hold on as you are aware that there is a second call You must subscribe to your network provider s Call Waiting Service before this feature will work A quarterly fee is payable To accept a Call Waiting call If yo...

Page 37: ...press the TALK button after speaking to the first caller The handset will then ring Press the TALK button again and continue with the second caller Note The second caller will only be charged for their call from the moment you answer and not while they are waiting for your initial contact CALL WAITING ...

Page 38: ...ill know when each message was received see page 15 Setting up and personalising your answering machine Ans on off Vol Page DECT Digital Clarity Skip Skip Stop Play Del DISPLAY DEFINITION Blank Power off C 0 flashing Day Time needs to be set 0 9 Answer on mode 0 9 messages 9 flashing 10 59 messages Indicating more than 9 messages stored Power on but set to answer off Alternating mode The display f...

Page 39: ...er off the answering machine is switched off The display on the base unit will flash between a dash and the number of messages saved in the memory To adjust the base unit loudspeaker volume The loudspeaker volume ranges from 0 9 plus H where 0 is Off and H is the maximum level The default level is 5 Press Vol on the base to increase the volume Press Vol on the base to decrease the volume If you ad...

Page 40: ...button to move through the settings with each press the options will be announced and will also be shown on the base unit display i e 8 9 Time Saver 2 3 4 5 6 7 When you hear the setting you want do not press the SKIP button again After a short delay your chosen setting will be announced To check the answer delay setting at the base station Press and release the SKIP button The current setting wil...

Page 41: ...e taken at the moment and you cannot leave a message so please call later You can also record your own Answer Only outgoing message if you wish see To record your own Answer Only outgoing message page 39 Note You can only record your own outgoing messages via the handset To record your own Answer and Record outgoing message You can record your own Answer and Record outgoing message to use instead ...

Page 42: ...ut it is possible to reinstate it later if you wish see page 41 Pick up the handset Press the button twice You will hear the main menu announcement from the handset earpiece Press the 8 button for the outgoing message menu To record your own Answer Only message press the 4 button The prompt will announce Please speak after the tone To end recording press After the tone speak your outgoing message ...

Page 43: ...selected outgoing message Or Answer off If prompt is Answer off press the ANSWER ON OFF button again and the prompt will announce the current outgoing message To check or play your outgoing message via the handset Pick up the handset Press the button twice to enter the answering machine menu Press the 8 button The prompt will announce To play outgoing message press 2 Press the 2 button Your curren...

Page 44: ... and hold the button to return the handset to standby To delete your own outgoing message and re instate the pre recorded outgoing message via the base unit You can delete your personalised outgoing message and return to your Synergy 3500 s pre recorded outgoing message First select the outgoing message that you want to delete Whilst your outgoing message is playing press the DELETE button on the ...

Page 45: ...ll announce To play outgoing message press 2 Press the 2 button The selected outgoing message that you wish to replace will be played Press the 5 button to delete it Whilst your outgoing message is being played you will hear a confirmation beep followed by the voice prompt announcing the default pre recorded outgoing message Press and hold the button to return the handset to standby enu M 8 TU V 2...

Page 46: ...ting with the first message received At the start of each message the number of the message is announced The message number will also be shown on the base unit display Note Press the STOP button at any time during playback to stop messages playing To pause a message during playback While listening to the message press the PLAY button The message will be paused You will hear a beep every 10 seconds...

Page 47: ...nce Message deleted The message is not deleted yet but at the end of playback when there is an 8 second countdown followed by a confirmation tone Let the countdown reach 0 and all the selected messages are deleted and the remaining messages are saved To delete all messages When all messages have been played the prompt will announce End of messages To delete all messages press delete The display co...

Page 48: ... Allow the incoming call to be answered by your Synergy 3500 answering machine as normal You will hear the caller begin to leave a message To screen a call from the base unit While listening to your caller leaving a message via the base unit loudspeaker you can decide to take the call by pressing the TALK button on the handset Or If the handset is resting on the base unit and you decide to take th...

Page 49: ...to press to access the answering machine from the handset Press the button twice The handset will beep and announce the main menu options The display will flashTAM MENU and the handset will beep Using the Synergy 3500 answering machine via the handset Vol 1 2 5 8 0 3 6 9 Int enu M crec e y S 4 7 DE F WX Y Z TU V PQ R S MN O JKL GH I AB C Calls dia e l R Digital Clarity dsfr n e a e H R f n o C Not...

Page 50: ... base unit display Press and hold the button to return the handset to standby enu M 2 AB C crec e y S enu M 3 DE F ANSWER MACHINE To play all messages To play new messages To skip back during messages To delete messages memo outgoing message To skip forward during messages To record a new memo To hear outgoing message menu To play Outgoing Message Press 2 To record Answer and Record Outgoing Messa...

Page 51: ... your Synergy 3500 and left as a message for another user Memos can be of any length up to the maximum recording capacity 13 minutes but you should try to keep them short to allow time for recording incoming messages The prompt will announce You have n new messages Your new message s will be played back starting with the first message received Press and hold the button to return the handset to sta...

Page 52: ...ing message the IN USE light will flash The display will show SCREEN Press the button You can hear the caller on the handset Or To interrupt recording and talk to your caller press the TALK button Recording is stopped To record a new memo Press the button on the handset twice Press the 7 button The prompt will announce Please speak after the tone To end recording press Speak your memo into the han...

Page 53: ...l hear a beep followed by Please enter new security code after the tone Enter a 3 digit code of your choice The prompt will announce the new security PIN code To confirm your security code press Press and hold the button to return to standby To switch your answering machine on remotely If you go out and forget to turn your answering machine on you can switch it on remotely Dial your telephone numb...

Page 54: ...t have any new messages it will not answer until 6 rings This enables you to hang up before you are connected saving you time and the cost of a call Note If you enter your security PIN code incorrectly after the second attempt your Synergy 3500 will announce Thank you for calling and will then hang up To check for messages Dial your phone number and wait When you hear your outgoing message press t...

Page 55: ...ay all messages press 2 To play new messages press 3 To skip back during messages press 4 To delete during messages press 5 To skip forward during messages press 6 To set answer on or off press 7 To hear the outgoing message menu press 8 To set a new security code press 9 To set day and time press 0 To hear main menu again press 1 2 AB C 3 DE F 4 GH I 5 JKL 6 MN O 7 PQ R S 8 TU V 9 WX Y Z 0 1 REMO...

Page 56: ...e two beeps then release the button At the handset Press the button to enter the menu Use the DOWN button to scroll to REGISTER and press the button The display will show BS 1 2 3 4 The numbers Page Ans on off Vol Page DECT Digital Clarity Skip Skip Stop Play Del Vol 1 2 5 8 0 3 6 9 Int enu M crec e y S 4 7 DE F WX Y Z TU V PQ R S MN O JKL GH I AB C Calls dia e l R Digital Clarity dsfr n e a e H R...

Page 57: ...ered to Enter the base number BS 1 4 that you want to register the handset to Enter your 4 digit PIN original factory setting OOOO and press the button The display will show SEARCH 1 2 3 4 and the symbol will flash as the handset tries to locate the base When the handset locates the base the handset will be automatically selected and shown on the display Note Handsets can only be de registered via...

Page 58: ...l be displayed on handset 1 Enter the number of the handset that you want to transfer the call to 1 5 Your caller will be put on hold When the internal handset is answered if you want to you can talk to the handset user first press the TALK button The call will be transferred If the call to the second handset is not answered you can revert speak to the caller again by pressing the INT button Int I...

Page 59: ...followed by a number between 1 and 9 Use the DOWN button to scroll to the number of rings you require Press the button PRIORITY is displayed denoting that handset priority is on Press the button to confirm The display shows ON Handset Priority f n o C Int enu M enu M enu M enu M Note When on a three way call the call can only be cleared by the handset which set it up Press the button to exit the c...

Page 60: ...isplay flashing The mains power cable may not be connected at the base or switched on Are you in range of the base station The batteries could be low or flat If using more than one base station check that you are connected to the correct base See page 29 Replacing the handset batteries After a time you may find that the handset batteries are running out of charge more quickly This is a standard si...

Page 61: ...ains power and switched on Buzzing noise on my radio TV computer or hearing aid Sometimes your Synergy 3500 can interfere with other electrical equipment if it is placed too close It is recommended that you place your Synergy 3500 and other Synergy DECT GAP compatible handsets at least one metre away from such appliances to avoid any risk of interference The charger does not appear to be working C...

Page 62: ...e equipment or any attempt at adjustment or repair other than through approved agents This guarantee does not affect your statutory rights Within the 12 month guarantee period If you experience difficulty using the product prior to returning your product please read the Help section beginning on page 57 or contact the Synergy 3500 Helpline for assistance Helpline 08706 058 047 9am to 5 30pm Monday...

Page 63: ...dd a Pause after the access code Technical information Switchboard external line access code This product is intended for use within the UK for connection to the public telephone network and compatible switchboards which support tone dialling and timed break recall If in doubt please consult your service provider Switchboard compatibility Recall batteries Please note that we cannot take responsibi...

Page 64: ...l a pause after entering the switchboard access code e g 9 11 etc to enable you to get an outside line This feature automatically inserts a pause between the access code and the telephone number that you have entered in the Phonebook However for this feature to work you must still enter the access code at the front of the telephone number when storing in the Phonebook Press the button to enter the...

Page 65: ...y 36 Answer on off 36 Audible message alert 37 Auto talk on off 26 Base ringer volume 28 Base settings default reset 30 diagram 2 PIN number 29 50 ringer melody 28 ringer volume 28 select which base station 29 Batteries charging 13 installing 13 low warning 13 performance 14 replacing 57 Belt clip 17 Button beeps on off 25 Caller Display 31 Calls end 19 handsfree 20 internal 55 make 18 20 preparat...

Page 66: ...et 26 on off 18 priority 56 register to another base 53 ringer melody 26 ringer volume 25 Handsfree 20 Help 57 Helpline 58 Internal calls 55 Keypad beeps on off 25 Language 27 Location of product 12 Make a call 18 20 Melody base 28 handset 26 Menu structure 6 7 Memo 48 Name a handset 26 Number of rings handset priority 56 On off answer machine 36 audible message alert 37 auto talk 26 handset 18 ke...

Page 67: ...3 Remote access 50 REN Ringer Equivalence Number 60 Reset handset base 30 Returning your Synergy 3500 59 Ring delay 36 Ring priority 56 Ringer melody base 28 handset 26 Ringer volume base 28 handset 25 Safety information 11 Screening calls 45 49 Secrecy 21 Setting up 12 Skip forward backward during playback 44 48 Speech volume 19 Storing a number 21 Switchboard access code 60 Switchboard compatibi...

Page 68: ...8 047 Additional handsets and chargers In Titanium Item code 005717 Additional chargers Power supply units for the base station or charger Plug mounted 13 amp mains adaptor Item code 005391 for base station Item code 003313 for charger Telephone line cord AAA rechargeable batteries Ni MH Battery cover User guide Charging Charging Vol 1 2 5 8 0 3 6 9 Int enu M crec e y S 4 7 DE F WX Y Z TU V PQ R S...

Page 69: ...th the essential requirements for the Radio Equipment and Telecommunications Terminal Equipment Directive 1999 5 EC Declaration of Conformance Hereby Suncorp Technologies declares that this Synergy 3500 is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC The Declaration of Conformance for the Synergy 3500 is published on the web site http www sunco...

Page 70: ...subject to British Telecommunications plc s respective standard conditions of contract Nothing in this publication forms any part of any contract Touchtone is a registered trade mark of British Telecommunications plc in the UK British Telecommunications plc 2002 Registered Office 81 Newgate Street London EC1A 7AJ Registered in England No 1800000 Designed by The Art Design Partnership Limited Print...

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