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BBPOS Chipper OTA v1.5
CONFIDENTIAL

BBPOS Limited © 2021

User Manual

Chipper OTA

Date: December 31, 2021
Document Version Number: 1.5

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Summary of Contents for Chipper OTA

Page 1: ...BBPOS Chipper OTA v1 5 CONFIDENTIAL BBPOS Limited 2021 User Manual Chipper OTA Date December 31 2021 Document Version Number 1 5 ...

Page 2: ...BBPOS Chipper OTA v1 5 CONFIDENTIAL BBPOS Limited 2021 Page 2 of 18 Table of Content 1 Introduction 4 1 1 Purpose 4 2 How does Chipper OTA work 4 3 How to upgrade your Chipper 5 4 Error Messages 16 ...

Page 3: ...may be copied distributed stored in a retrieval system translated into any human or computer language transmitted in any form or by any means without the prior written consent of BBPOS All other brand names and trademarks appearing in this guide are the property of their respective holders Information in this document is subject to change without notice BBPOS Corp 2021 All rights reserved ...

Page 4: ...nsure that there is no interruption in your transaction processing Starting on January 1 2022 all EMV transactions will be declined regardless of card brand if the firmware is not updated to the latest recommended version 1 1 Purpose The purpose of this document is to help understand the applications designed to update the Chipper series firmware to a specific version necessary to address CAPK rea...

Page 5: ... In the merchant environment the firewall of Intranet WIFI network must have a rule to allow traffic to the BBPOS TMS server The rule is to allow ingress egress traffic of HTTPS to the domain api emms bbpos com The standalone Chipper OTA application has been developed with simplicity in mind and designed to be plug and play The instructions on how to use the application are as follows Android iOS ...

Page 6: ...on with network connectivity 2 Download the Chipper OTA Android version Scan the QR code or Click the link below to download the Chipper OTA QR code URL https play google com store apps detail s id com bbpos chipperotaapp iOS version Scan the QR code or Click the link below to download the Chipper OTA QR code URL https apps apple com app chipper ota id1589744317 ...

Page 7: ...BBPOS Chipper OTA v1 5 CONFIDENTIAL BBPOS Limited 2021 Page 7 of 18 3 Open the Chipper OTA 4 If prompted select While Using the App to allow location permissions usage ...

Page 8: ...per OTA v1 5 CONFIDENTIAL BBPOS Limited 2021 Page 8 of 18 5 If prompted open the Bluetooth in system settings Click OK 6 Click Get Started to connect to the Chipper through Bluetooth with your Android iOS device ...

Page 9: ...BBPOS Chipper OTA v1 5 CONFIDENTIAL BBPOS Limited 2021 Page 9 of 18 7 Click Select to pick the Chipper you want to upgrade from the available device list 8 Connecting Collect Chipper Information ...

Page 10: ...ited 2021 Page 10 of 18 9 Click Yes then the update will be started Reminder Do not close the app or turn off the reader during update 10 Updating Rebooting Waiting for connection Reminder Do not close the app or turn off the reader during update ...

Page 11: ...BBPOS Chipper OTA v1 5 CONFIDENTIAL BBPOS Limited 2021 Page 11 of 18 11 Update Success Click Done 12 You may now close the application or select another device to update ...

Page 12: ...ur Chipper is powered on with network connectivity 2 Connect Chipper with a USB cable 3 Download the Chipper OTA Windows version Click the link below to download the Chipper OTA URL https developer bbpos com app chip per ota app chipper ota app exe Mac version Click the link below to download the Chipper OTA URL https apps apple com app chipper ota id1589744317 l en ...

Page 13: ...BBPOS Chipper OTA v1 5 CONFIDENTIAL BBPOS Limited 2021 Page 13 of 18 4 Open the Chipper OTA 5 Waiting for connection Reminder Do not remove the USB cable while connecting 6 Connect Success ...

Page 14: ...Page 14 of 18 7 Collect Device Information 8 Click Yes then update will be set Reminder Do not close the app or turn off the reader during update 9 Updating Rebooting Waiting for connection Reminder Do not close the app or turn off the reader during update ...

Page 15: ...OTA v1 5 CONFIDENTIAL BBPOS Limited 2021 Page 15 of 18 10 Update Success Click Done then disconnect the device 11 Safe to remove the USB cable 12 You may now close the application or connect another device to update ...

Page 16: ...ooth error code 3029 Place the device close to the mobile phone Reset the device and try again Bluetooth error code 30XX Place the device close to the mobile phone Reset the device and try again BT connection timeout 01 Place the device close to the mobile phone Reset the device and try again BT connection timeout 02 Place the device close to the mobile phone Reset the device and try again Device ...

Page 17: ...wall Use another mobile phone to try again Exchange K1 fail Device broken Contact supporter The network connection was lost Check Internet connection and try again Error code 0C95 Contact supporter Cannot connect to server Check Internet connection and try again Please turn off any firewall Firmware not found Failed Target firmware cannot be found Contact supporter Terminal is not registered in TM...

Page 18: ...ice to 10 or above before doing OTA Charge the device to full battery and try again Please connect to power source and charge up the device to 50 or above before doing OTA Charge the device to full battery and try again Fail to connect to TMS The remote server returned an error 502 Bad Gateway Contact supporter Product not found Failed Product version cannot be found Contact supporter ...

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