Avaya QuesCom 400 Installation And Commissioning Manual Download

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Avaya Hospitality Messaging Server 400
Installation and Commissioning

Release 3.0

NN42350-301, Standard 07.01

March 2012

Summary of Contents for QuesCom 400

Page 1: ...Avaya Hospitality Messaging Server 400 Installation and Commissioning Release 3 0 NN42350 301 Standard 07 01 March 2012 ...

Page 2: ...Y INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Copyright Except where expr...

Page 3: ...nfiguring the SIP gateway 22 Enabling a SIP virtual trunk 24 Creating a virtual D Channel 25 Configuring zones LD 117 25 Creating a virtual route LD 16 27 Creating virtual trunks LD 14 28 Enabling the D Channel 29 Checking codec and QoS settings 29 Creating the HMS 400 pilot number 30 Creating a PMS PTY port 31 Creating additional PTY ports 32 Configuring system parameters for PMS connectivity 32 ...

Page 4: ...P Setting 67 Configuring Log Printer Setting 68 Chapter 9 Avaya Hospitality Messaging Server 400 system settings commissioning 71 Configuring Outcall Attempts 71 Configuring ring duration 72 Configuring default check in language 73 Configuring Message Housekeep 74 Configuring room change requirements 75 Configuring TUI settings 76 Configuring Guest Mailbox PIN options 77 Configuring AWU setting 78...

Page 5: ...ervice 106 Configuring an introductory message 109 Chapter 11 Common procedures 111 Starting the Avaya Hospitality Messaging Server 400 server 111 Stopping or restarting the HMS 400 Full Shutdown 112 Stopping or restarting the HMS 400 Partial Shutdown 113 Stopping or restarting HMS 400 modules 113 Manually starting the Dialogic HMP service 114 Starting the Web Configuration module in the Voice Sys...

Page 6: ...6 Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 ...

Page 7: ...vers The Avaya Hospitality Messaging Server HMS 400 is installed on an HP ProLiant DL360 G7 server that is provided with the system The 703t server is not supported in HMS 400 Release 3 0 Note HMS 400 Release 3 is supported on the IBM X3350 server for upgrades For more information about platform servers see Avaya Hospitality Messaging Server 400 Fundamentals NN42350 104 Windows 2008 operating syst...

Page 8: ...rts through Windows Messaging Service are not available on Windows 2008 This means Net Send can no longer be used to alert designated PCs about AWU failures Other changes This document contains the following other changes The G 729 codec is supported in HMS 400 Release 3 0 Revision history on page 8 Revision history March 2012 Standard 07 01 This document is up issued to support Avaya Hospitality ...

Page 9: ...ation preparation on page 11 Network cabling installation on page 17 CS 1000 configuration on page 19 HMS 400 hardware installation on page 37 HMS 400 software installation on page 53 HMS 400 server commissioning on page 57 Avaya Hospitality Messaging Server 400 system settings commissioning on page 71 Commissioning the Avaya Hospitality Messaging Server 400 database on page 91 Common procedures o...

Page 10: ...Introduction 10 Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 Comments infodev avaya com ...

Page 11: ...retardant system is not in the chosen location If a water fire retardant system is activated accidentally it can severely damage the server No heat sources are near the peripherals and ventilation The area is clean and clear of debris Adequate space is available for all equipment A desk shelf or table for the monitor keyboard mouse and modem and are available Additional space is needed for a multi...

Page 12: ...ct line connected to the modem or one Ethernet connection available for Logmein or RDC connection Yes No Is the guest rooms and extensions list available Yes No Is the admin extensions list a list of who should have a mailbox and the required CoS available Obtain Room and Maid Status Codes from the Hotel PMS Obtain Language Codes from the Hotel PMS Obtain the Hotel PMS IP Address and Port Number O...

Page 13: ...is available Two LAN points or a connection to a network switch is available For remote technical support use the N0172251 modem North American customers can order the N0172251 modem from Avaya Customers outside of North America must supply their own USB modem Enabling Log Me In remote access About this task The Log Me In application logmein is used to access the HMS 400 system Access to logmein m...

Page 14: ...the zone field 6 Click Close to close the Trusted Sites window 7 In the Internet Options window click the Advanced tab 8 Scroll down to Security in the Settings list box and uncheck Do not save encrypted pages to disk Installation preparation 14 Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 Comments infodev avaya com ...

Page 15: ...9 Restart Internet Explorer Enabling Log Me In remote access Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 15 ...

Page 16: ...Installation preparation 16 Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 Comments infodev avaya com ...

Page 17: ...he HMS 400 PMSI connections to the Hotel PMS and the PMS port on the CS 1000 using IP TCP IP offers enhanced communication TCP IP does not require line boosters over long distances to provide higher transaction speeds and lower loss of data packets You can use either a CAT5 or CAT6 cable for interconnectivity Because the HMS 400 server has only two LAN ports to support IP connectivity one for SIP ...

Page 18: ...or PMSI over TCP IP see CS 1000 configuration on page 19 For information about configuring the HMS 400 see HMS 400 server commissioning on page 57 Network cabling installation 18 Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 Comments infodev avaya com ...

Page 19: ...the HMS 400 and CS 1000 Prerequisites For more information about CS 1000 topics such as the CS 1000 Element Manager and connecting to the Call Server see the CS 1000 documentation The only supported codecs are G 711 and G 729 The maximum number of channels for each server is 120 Important An additional Signaling Server node is required for SIP interoperability between CS 1000 and other end points ...

Page 20: ...ge 21 Defining LDN0 on page 21 Defining customer support for ISDN on page 22 Configuring the SIP gateway on page 22 Enabling a SIP virtual trunk on page 24 Creating a virtual D Channel on page 25 CS 1000 configuration 20 Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 Comments infodev avaya com ...

Page 21: ...on page 35 Checking LDN0 About this task Determine if LDN0 is defined or not defined on the Call Server LDN0 is used as an attendant DN Procedure 1 At a command prompt on the Call Server type LD 21 and press Enter 2 At the REQ prompt type PRT and press Enter 3 At the TYPE prompt type ldn_data and press Enter 4 At the CUST prompt type the customer number and press Enter 5 Check that LDN0 is defined...

Page 22: ...ustomer number used for HMS 400 integration 3 Click Feature Packages 4 In the list of available features expand Integrated Services Digital Network Package 145 5 In the Integrated Services Digital Network Package 145 section select the Integrated Services Digital Network check box 6 In the Private Network Identifier box type a value for a private network identifier Record and or remember this valu...

Page 23: ...in or HMS400R3 7 In the Local SIP Port field type 5060 8 In the Gateway endpoint name field enter HMS400R3 9 Under SIP Gateway Settings from the drop down list select Security Disabled in TLS Security 10 In the Primary TLAN IP Address field type the HMS 400 TLAN IP address 11 In the Port box type 5060 12 From the Transport protocol drop down list select a transport protocol 13 In the Options secti...

Page 24: ...der Signaling Servers expand Signaling Server Properties 5 In the Signaling Server Properties section in the Enable Line TPS list select SIP only 6 Ensure that Local SIP TCP UDP Port to Listen to is 5060 7 In the SIP Domain name box type the SIP domain name The SIP domain name builds all SIP messages and appears in the URI phone context 8 Click Save and Transfer 9 If you receive a prompt to restar...

Page 25: ...er 4 In the type list select DCH 5 Click to Add The D Channels Property Configuration page appears 6 In the D channel Card Type CTYP list select DCIP D Channel is over IP 7 In the Designator DES field type a meaningful name for the D channel The Designator DES name cannot contain spaces Use underscores _ instead of spaces 8 In the User USR list select Integrated Services Signaling Link Dedicated I...

Page 26: ...nd select Zone Basic Property and Bandwidth Management The Zone Basic Property and Bandwidth Management page appears 5 If you are prompted to use the Zone Basic Property and Bandwidth Management Spreadsheet click OK 6 On the Zone Basic Property and Bandwidth Management page in the Zone Intent ZBRN list select MO MO 7 In the Description ZDES box type a meaningful name for Zone 1 8 Click Submit 9 On...

Page 27: ...ue for the trunk route access code 8 Select the The route is for a virtual trunk route VTRK check box 9 In the Zone for codec selection and bandwidth management ZONE box type the number of the zone that is configured as ZBRN VTRK 10 In the Node ID of signaling server of this route NODE box type the node ID of the Signaling Server If you are unsure of the node ID choose System IP Network Node Serve...

Page 28: ...der the Customer number click Add trunk beside the route to which you want to add the trunk The New Trunk Configuration page appears 4 On the New Trunk Configuration page select Multiple trunk input number MTINPUT if you configure multiple trunks The maximum number of trunks is 32 5 In the Trunk data block TYPE list select IP Trunk IPTI 6 In the Terminal Number TN box type the trunk terminal numbe...

Page 29: ...s and trunks you must enable the D Channel Prerequisites Log in to the CS 1000 Element Manager Procedure 1 In Element Manager Navigation pane select Routes and Trunks D Channels The D Channels page appears 2 In the Maintenance section click the D channel Diagnostics LD 96 link 3 From the Enable Auto Recovery list select Enable D Channel ENL DCH 4 Select the D Channel option to use for the HMS 400 ...

Page 30: ... the HMS 400 Node Signaling Server and click Start Sync The Synchronization Status column displays Synchronized when the synchronization finishes Creating the HMS 400 pilot number About this task The HMS 400 pilot number is the primary number where all subscriber calls are forwarded to in busy or no answer situations This number is also the Night Call Forward NCFW destination for all Automatic Cal...

Page 31: ... two additional PTY ports that have higher port numbers than the PMS PTY port For information about creating additional PTY ports see Creating additional PTY ports on page 32 Procedure 1 At a command line type LD 17 and press Enter 2 At the REQ prompt type CHG and press Enter 3 At the TYPE prompt type CFN and press Enter 4 At the ADAN prompt type NEW TTY X where X is the port number and press Ente...

Page 32: ...e port number range is usually 0 to 7 but it can match X 6 At the DNUM Y prompt press Enter 7 At the DES prompt type a description for example ptyY and press Enter 8 At the FLOW prompt type NO and press Enter 9 At the USER prompt type MTC SCH BUG and press Enter 10 At the TTYLOG prompt type NO and press Enter 11 At the BANR prompt press Enter Configuring system parameters for PMS connectivity Abou...

Page 33: ... prompt 7 Type YES and press Enter 8 At the MANU prompt type PMS1 and press Enter 9 At the PMCR prompt press Enter 10 At the PORT prompt enter the PTY port number created in Creating a PMS PTY port on page 31 11 Press Enter until the system displays the REQ prompt 12 Type and press Enter to exit Configuring PMSI login with UCM on Security Domain About this task Use this procedure to configure PMSI...

Page 34: ...user created earlier and update 16 Restart HMS 400 service for the change to take effect After the system restarts use the connectivity test in the PMSI to verify that the PBX link has been successfully connected Confirming subscribers About this task Ensure that all subscriber telephones analog 500 2500 type digital or IP are programmed with the following parameters Important Class of service LPA...

Page 35: ...created in Creating the HMS 400 pilot number on page 30 Prerequisites Print the list of HMS 400 Services Entry Points Procedure 1 At a command prompt type LD 23 and press Enter 2 At the REQ prompt type NEW and press Enter 3 At the TYPE prompt type ACD and press Enter 4 At the CUST prompt type 0 and press Enter 5 At the ACDN prompt type 7000 or any number you want to assign and press Enter 6 Press ...

Page 36: ...CS 1000 configuration 36 Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 Comments infodev avaya com ...

Page 37: ...ll the Avaya Hospitality Messaging Server 400 HMS 400 hardware HMS 400 hardware installation procedures The following task flow shows you the sequence of procedures you perform to install the HMS 400 hardware Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 37 ...

Page 38: ...tallation procedures task flow Figure 3 HMS 400 hardware installation procedures HMS 400 hardware installation 38 Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 Comments infodev avaya com ...

Page 39: ...fter you unpack each item check the item off on the packing list Warning The HMS 400 shipped from manufacturing weighs approximately 15 kilograms Ensure you take proper precautions to avoid injury while unpacking the server Procedure 1 Carefully open the cardboard carton that contains the server 2 Remove the server from the carton and place it on the floor 3 Carefully open the cartons that contain...

Page 40: ...sconnect all external cables and power cords 3 If the server is rack mounted press down on the left and right side latches and pull the server out of the rack enclosure until both slide rails lock You can reach the cables on the back of the server when the server is in the locked position 4 Loosen the thumbscrew at the back of the server You cannot remove the thumbscrew 5 Slide the two cover relea...

Page 41: ...server interior About this task Before you install the server visually inspect it for loose components foreign matter or shipping damage inside the server Caution Risk of equipment damage Inspecting the server interior Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 41 ...

Page 42: ...rews inside the chassis 2 Review the slot locations 3 If you observe any damage contact your Avaya technical support representative 4 If components are loose secure the components before you install the server 5 If the server has no damage replace the cover before you install the server Job aid The following graphic show the interior components of the HMS 400 Figure 6 HMS 400 interior components H...

Page 43: ...ort Follow this procedure to install the dongle in the internal USB port Prerequisites Obtain a flat edge screwdriver Procedure 1 Obtain a flat edge screwdriver 2 Locate the lever on the top surface of the server Installing the dongle HP DL360G7 server only Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 43 ...

Page 44: ...ock position 4 Gently pull the lever all the way upward to open the cover of the server HMS 400 hardware installation 44 Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 Comments infodev avaya com ...

Page 45: ...e it and then locate the internal USB port 6 Carefully insert the USB dongle until the tip lights up Installing the dongle HP DL360G7 server only Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 45 ...

Page 46: ...into position before pushing the lever all the way down 8 Turn the screw back to its lock position HMS 400 hardware installation 46 Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 Comments infodev avaya com ...

Page 47: ...er you inspect the interior for damage Caution Risk of equipment damage Ensure that no tools or loose parts are inside the server chassis before you replace the cover Replacing the server top cover Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 47 ...

Page 48: ...server in the 19 inch equipment rack according the instructions provided with your server Connecting peripherals to the HMS 400 server About this task Connect the monitor keyboard and mouse to the HMS 400 server Caution Risk of system failure Install and use only Avaya approved peripheral devices To prevent system failure install and use only Avaya approved devices Procedure 1 Place the monitor ke...

Page 49: ...HMS 400 server rear view Connecting the modem to the HMS 400 server About this task A modem is required to enable remote support dial up access to the HMS 400 server The modem enables Avaya technical support personnel to connect to the HMS 400 server for troubleshooting purposes Avaya requires that you connect the modem to your server only when you request technical assistance Connecting the modem...

Page 50: ...ame ground as the CS 1000 When the server connects to an AC power source but is not on the operating system does not run and all core logic except for the service processor the baseboard management controller or optional Remote Supervisor Adapter II SlimLine is shut down The server can respond to requests from the service processor such as a remote request to turn on the server The power on LED fl...

Page 51: ...ht start running to provide cooling while the server is connected to power Prerequisites If a power failure occurs while the server is turned on the server restarts automatically when power is restored If you installed an optional Remote Supervisor Adapter II SlimLine you can turn on the server from the Remote Supervisor Adapter II SlimLine user interface If your operating system supports the Wake...

Page 52: ...HMS 400 hardware installation 52 Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 Comments infodev avaya com ...

Page 53: ...cation Manager IP and customer LAN for Web Configuration If the hotel administrator plans to run PMSI over IP then the administrator can run PMSI over IP to the hotel PMS only or to the hotel PMS and to the CS 1000 If the administrator plans to run PMSI over IP to both the hotel PMS and to the CS 1000 the server needs to access the CS 1000 ELAN The number of NIC ports used depends on these factors...

Page 54: ...mplete overwrite of all present hard drive data Y N 7 When the following prompt appears remove the DVD from the DVD ROM drive put the second DVD in the DVD ROM drive and click OK Symantec Ghost needs to open the next part of the image Please either insert the next disk and choose OK or choose Browse to select the next part of the image 8 When the following prompt appears remove the DVD from the DV...

Page 55: ... Configure Device 3 In the Properties window select the Default IP Address tab 4 Ensure the correct IP address is bound to the HMP Drivers Important If the wrong IP address is bound to the HMP the system can function incorrectly for example it may not detect DTMF 5 Click OK 6 Select Settings System Device autostart Start System 7 Close the Configuration Manager window 8 Reboot the server Configuri...

Page 56: ...HMS 400 software installation 56 Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 Comments infodev avaya com ...

Page 57: ... is available on the desktop You must restart the HMS 400 application to apply changes Server configuration This section describes how to configure an HMS 400 server This configuration method applies to all Avaya HMS 400 servers Server configuration procedures About this task This task flow shows you the sequence of procedures you perform to configure an HMS 400 server Avaya Hospitality Messaging ...

Page 58: ...Figure 9 Server configuration procedures HMS 400 server commissioning 58 Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 Comments infodev avaya com ...

Page 59: ... configuration module in a Web browser on page 61 Starting the Web Configuration module in the Voice System application on page 114 Changing the password on page 61 Server configuration procedures Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 59 ...

Page 60: ...h your HMS 400 shipment The keycode is case sensitive For information about the location of the USB ports see Avaya Hospitality Messaging Server 400 Fundamentals NN42350 104 On the Key Code Information window the Security lock serial number appears in the Serial Number box If the serial number does not appear the Security lock may not be programmed or it is faulty Procedure 1 When the server start...

Page 61: ...he Password box type the password The default password is abc123 Ensure that you immediately change this password 5 Click Login Changing the password About this task Change the Web configuration module password Prerequisites The number of days a user password is valid before it expires is configured when you create a user An administrator password is valid for 60 days If the Administrator password...

Page 62: ...navigation under Hardware Settings click Language 3 In the Language window in the Default Line Language list select the language for the system prompts Only installed languages are available 4 Click Save to save your changes Variable Definitions Variable Value Default Line Language The default language for system prompts Configuring an entry point About this task Entry points function as a transla...

Page 63: ...gation bar click System Configuration 2 In the System Configuration navigation click Entry Point 3 On the Entry Point window in the first Entry Point Format box type the called party number or extension number of a specific service 4 To configure advanced options for the calling party select the Advanced Setting check box 5 If you did not selectAdvanced Setting a W appears in the second Entry Poin...

Page 64: ...hecked out recently MINIBAR Room Status Update the hotel PMS with charges for items guests consumed from the minibar and with guest room status TUI Access the Telephone User Interface TUI to complete administrative transactions over the telephone CALLFLOW AA Access various Auto Attendant call flows The following table identifies the options available for the Calling Party Table 5 Calling party opt...

Page 65: ...n the Web Configuration main navigation bar select System Configuration 2 In the System Configuration navigation select PMS Setting 3 In the PMS Setting window in the IP Setting section click Edit to configure the required options 4 Type the required values for PMS IP and Port No For PMS IP type the ELAN IP address 5 Click Update to save your changes 6 In the PMS Setting section for the PMS Type s...

Page 66: ... the ELAN IP address 4 Click Update to save your changes Variable Definitions Variable Value PBX IP ELAN The PMS IP address PBX PMS Login Name The PBX PTY user name Password The PBX PTY password Configuring HMS 400 server settings About this task Configure the HMS 400 server IP address and SNMP setting in the HMS 400 Server Settings section Unless the IP address changes you configure the HMS 400 s...

Page 67: ...tting About this task Configure the SIP setting Prerequisites The SIP Server IP is the CS 1000 TLAN Node IP address Procedure 1 On the Web Configuration main navigation bar click System Configuration 2 In the System Configuration navigation click SIP Setting 3 To change the Node IP address or the NRS IP address Domain Name in the SIP Setting section in the CS 1000 Node IP CM IP box type the new CS...

Page 68: ... Log Printer Setting About this task Configure the Log Printer setting to specify the printer that transactions are sent to for printing HMS 400 supports up to three printers and a printer can be either Local or Networked Prerequisites You must configure printers separately and they must be recognized by the operating system before you can select the printer in the Log Printer Setting section You ...

Page 69: ...t the printer that you want to send print requests to For a network printer type the URL of the network printer Server configuration procedures Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 69 ...

Page 70: ...HMS 400 server commissioning 70 Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 Comments infodev avaya com ...

Page 71: ...U setting on page 78 Configuring Minibar setting on page 80 Configuring Room Status setting on page 83 Configuring Operator setting on page 84 Configuring VPIM settings on page 85 Editing the VPIM Setting HMS 400 Local on page 86 Editing the VPIM settings CallPilot HMS 400 on page 87 Configuring Language Mapping on page 87 Configuring Remote Message Notification Setting on page 88 Configuring Outc...

Page 72: ... About this task Configure the number of seconds for an automatic wake up AWU call or remote notification call to ring before the system considers it to be unanswered Prerequisites Important The Call Forward No Answer CFNA duration on the CS 1000 must be longer than the number of seconds assigned for the AWU ring duration IThe default CFNA value is five rings which translates to approximately 20 s...

Page 73: ...g before the system considers the call unanswered Configuring default check in language About this task When a customer checks into the hotel the hotel PMS normally configures the preferred language for that customer If the preferred language information is not provided the HMS 400 system uses the Default Check In Language that you configure in the following procedure Procedure 1 On the Web Config...

Page 74: ...retained before being permanently deleted 5 In the Guest box type the maximum number of days that deleted messages are retained before being permanently deleted 6 In the Check Out Guest box type the maximum number of days that deleted messages are retained before being permanently deleted 7 Click Update to save your changes or click Cancel to discard your changes Variable Definitions Variable Valu...

Page 75: ...o the new room Procedure 1 On the Web Configuration main navigation bar click System Configuration 2 In the System Configuration navigation in the System Settings section click Pg 3 beside General Setting 3 In the Room Change Requirements section click Edit 4 In the Room Change Interval box type a value for the room change interval in seconds 5 Click Update to save your changes or click Cancel to ...

Page 76: ...est name or select the Use default name check box to use the default name 5 In the PIN list select the default PIN settings for the guest 6 If you selected Follow Check In Date in the PIN list select the PIN format in the Date Format list 7 Click Update to save your changes or click Cancel to discard your changes Variable Definitions Variable Value Guest Name The default guest name used for guests...

Page 77: ...de General Setting 3 In the Guest Mailbox PIN Options section click Edit 4 In the PIN list select the PIN format 5 If you selected Default as Check In Date in the PIN list select the PIN format in the Date Format list 6 If you selected Default As Info From PMS in the PIN list in the PIN Position box type a value for the PIN position and in the Pin Length box type a value for the PIN length 7 If yo...

Page 78: ...the Web Configuration main navigation bar select System Configuration 2 In the System Configuration navigation in the System Settings section click AWU Setting 3 On the AWU Setting page in the Max Attempts box type a value for the maximum number of attempts that a wake up call is made to a guest room the guest does not answer or if the line is busy 4 In the Next Call box type a value for the inter...

Page 79: ...re The default is 3 The range is 1 to 99 Next Call The interval in minutes between each AWU attempt The default is 2 minutes The range is 1 to 99 Printer Logging Specify the AWU log transactions to print The options available are Disable Print disables AWU printing PrintAnswered Call Set Cancel Operator prints successful AWU calls including snooze set cancel and transfer to operator attempts Print...

Page 80: ...on Communication Manager integrated versions of HMS 400 Fewer voicemail ports are required on Communication Manager integrated versions of HMS 400 because the minibar inventory feature cannot be used Procedure 1 On the Web Configuration main navigation bar select System Configuration 2 In the System Configuration navigation in the System Settings section click Minibar Setting 3 On the Minibar Sett...

Page 81: ...s No disable log printing for minibar transactions Posting Type Defines how information about items purchased from the minibar is reported to the Hotel PMS Total Lump Sum all postings for the room are added up and sent as one record with a grand total to the Hotel PMS Itemized one record for each item entered by housekeeping is sent to the Hotel PMS Each record contains the room number quantity it...

Page 82: ...he item price to charge as a tax for Beverage items Others Available if you selected the Category tax option When you create minibar items each item is assigned a category of Food Beverage or Other Specify the amount as a percent of the item price to charge as a tax for Other items Tax Method Available if you selected the Government Surcharge or Value Added Tax option Basic only imposes tax based ...

Page 83: ... room maid status codes to the Property Management System therefore the room maid status feature available on the HMS 400 with CS 1000 are not available for Communication Manager Communication Manager customers must continue to use the Communication Manager maid status feature Procedure 1 On the Web Configuration main navigation bar click System Configuration 2 In the System Configuration navigati...

Page 84: ...ic attendant 4 In the Message Desk box type the extension number used for guest text message retrieval 5 Click Save to save your changes Variable Definitions Variable Value Operator The operator ACD queue DN or extension number of a specific attendant The maximum length is 10 digits Message Desk Used to facilitate guest text message retrieval The hotel staff member who attends this extension numbe...

Page 85: ...STN box type the PSTN number for HMS 400 4 In the Domain box type the HMS 400 domain name 5 In the VCard Directory box type the folder name of the VPIM Card 6 In the FQDN Authorization box select True or False 7 Click Save to save your changes 8 In the Configuration for CallPilot HMS section in the Prefix box type the prefix number for the VPIM shortcut 9 In the PSTN box type the PSTN number to wh...

Page 86: ...he VPIM shortcut that indicates to the HMS 400 that the following message is to be sent to a VPIM recipient The maximum length is 10 digits PSTN The telephone number for VPIM The maximum length is 20 digits Domain The VPIM domain name Editing the VPIM Setting HMS 400 Local About this task Edit the VPIM setting of the HMS 400 to change an existing VPIM configuration on the HMS 400 Procedure 1 On th...

Page 87: ...age in the list of configured CallPilot and HMS click Select beside the shortcut to edit 4 Modify the Prefix PSTN and Domain options as required 5 Click Update to save your changes or click Delete to delete the VPIM Shortcut Configuring Language Mapping About this task Configure Language Mapping options to ensure that hotel guests hear prompts in the language of their choice Prerequisites Obtain i...

Page 88: ...r mailbox Prerequisites Obtain the external call prefix number s pause duration if necessary and the remote notification numbers from the customer Procedure 1 On the Web Configuration main navigation bar click System Configuration 2 In the System Configuration navigation in the System Settings section click Remote Message Notification Setting 3 On the Remote Message Notification Setting page in th...

Page 89: ... number no External Prefix The number s to dial before attempting an external call Indicates pause Recommended maximum number of pauses can be used is two Maximum digits A maximum of 26 digits can be entered in Phone 1 Phone 2 and Phone 3 boxes Configuring Remote Message Notification Setting Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 89 ...

Page 90: ...Avaya Hospitality Messaging Server 400 system settings commissioning 90 Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 Comments infodev avaya com ...

Page 91: ...g a single mailbox multiple extension Admin Mailbox on page 97 Adding an extension to an Admin Mailbox on page 99 Adding a mailbox to an Admin Mailbox on page 99 Viewing or deleting an extension on page 100 Creating users on page 101 Editing user details on page 103 Configuring Admin Classes of Service on page 103 Configuring Guest Classes of Service on page 106 Configuring an introductory message...

Page 92: ...e than one line select the check box beside each additional Extension and type the extension number in the Extension box 7 Click Create to generate the guest room record 8 Click Update to save the guest room record Variable Definitions Variable Value No of Rooms The number of rooms to create for a guest The default is 1 Room No The guest room number COS The class of service for the guest This opti...

Page 93: ... click Guest Room Setup Pg 2 3 On the Guest Room Setup Pg 2 in the Mailbox ID box type the Mailbox of an existing room 4 Click Display Mailbox to view the Room No Extension No Mailbox ID Extension type and Status 5 In the Extension box type the extension number 6 Click Save to save your changes Variable Definitions Variable Value Mailbox ID Mailbox number of an existing room generally mailbox no r...

Page 94: ...n Mailbox Setup page in the No of Extns box type the maximum number of extensions if the Admin extensions are sequential If the Admin extensions are not sequential type 1 4 In the Extn Type list select the extension type 5 In the COS list select the class of service 6 In the Language list select the required language for the mailbox 7 In the Extension 1 box type the starting extension number for t...

Page 95: ...S Language The language of the mailbox Extension 1 The starting extension number for the range of mailboxes Configuring a multiple mailbox single extension Admin Mailbox About this task Perform this procedure to create and assign up to five mailboxes to an extension number If you configure this option the system prompts the user to select the mailbox to leave a voice mail for Prerequisites Confirm...

Page 96: ...ide MailboxID3 and type the mailbox identification number for mailbox 3 11 To configure a fourth mailbox select the check box beside MailboxID4 and type the mailbox identification number for mailbox 4 12 To configure a fifth mailbox select the check box beside MailboxID5 and type the mailbox identification number for mailbox 5 13 Click Create to create the entries 14 To modify the name of one of t...

Page 97: ...saved in the assigned mailbox Procedure 1 On the Web Configuration main navigation bar click System Configuration 2 In the System Configuration navigation in the Database Setup section click Admin Mailbox Setup Pg 1 3 On the Admin Mailbox Setup page in the No of Extns box type 1 Important If you configure more than one extension the extension numbers must be at least two numbers apart they cannot ...

Page 98: ...dd 16 Click Update to save the data Variable Definitions Variable Value No of Extns The number of extensions to configure Extn Type The extension type Mailbox a valid extension with an active mailbox Extn a valid extension without a mailbox This is used for call transfer situations Phantom a virtual extension with an active mailbox Message waiting lamp MWL control now exists COS The class of servi...

Page 99: ...ation in the Database Setup section click Admin Mailbox Setup Pg 2 3 On the Admin Mailbox Setup Pg 2 select the Add Extension option 4 In the Mailbox ID box type the ID 5 Click Display to view the details of the Mailbox ID 6 In the Extension box type the new extension number 7 Click Add to save your changes Variable Definitions Variable Value Extension A valid new extension number Adding a mailbox...

Page 100: ... ID Viewing or deleting an extension About this task Perform this procedure to view a list of the extensions or rooms in use or to delete an extension or room You cannot delete a room that is still occupied Prerequisites Admin extensions do not have a room number The room number field is NULL If more than one page of extension numbers is available the number of pages appears at the bottom of the V...

Page 101: ...est Creating users About this task An administrator can create users with specific access rights for specific purposes Current users appear at the bottom of the page Procedure 1 On the Web Configuration main navigation bar click System Configuration 2 In the System Configuration navigation in the User Setup section click Create User 3 On the Create User page in the User ID box type the user ID 4 I...

Page 102: ...t expires The range is 1 to 120 days If a user does not change the user password it expires the user cannot access the Web module until the administrator creates a new password Users are reminded that their password will expire seven days prior to the expiry date and every day after that until the expiry date is reached For information about changing the user password see Changing the password on ...

Page 103: ... the Edit User page modify the user details as necessary 5 Click Save to save your changes or click Cancel to discard your changes Configuring Admin Classes of Service About this task You can configure up to 40 Admin Classes of Service CoS Prerequisites Two CoS are created by default You can use the default CoS or create new ones 1 General Staff 2 Executive Staff Procedure 1 On the Web Configurati...

Page 104: ... or NUMBER as the announcement type 11 In the Anonymity Mode list select YES to disable announcing the message sender ID or NO to announce the message sender ID 12 In the Pin Retention in days box type the number of days a user s PIN is valid for before it expires 13 In the Notify Before Pin Expires in days box type the number of days prior to the PIN Expiry date to begin alerting users that their...

Page 105: ...e how to handle new messages Number of Day s to Store Old Messages The number of days to retain old messages The range is 0 to 999 where 0 is unlimited This is typically 0 so the user can decide how to handle new messages Allow Message Broadcast Enable or disable sending messages using a distribution list Personal Identification Announcement The Personal Identification Announcement options are NAM...

Page 106: ...MN telephone number to change it to their preferred telephone number Hide Unknown Number in Message Envelope This feature allows the system to hide or show the unknown telephone number in the message Configuring Guest Classes of Service About this task You can configure up to 20 Guest Classes of Service CoS CoS 0 is the default CoS and you can configure CoS 1 to 20 as VIP classes Prerequisites CoS...

Page 107: ...cord Personal Greeting prompt or DISALLOW to disable the Record Personal Greeting prompt 12 In the Set AWU list select ALLOW to hear the Set AWU prompt or DISALLOW to disable the Set AWU prompt Important If using Communication Manager configure Set AWU as DISALLOW 13 In the Enable Welcome Message list select YES to hear a welcome message when a user accesses a mailbox for the first time or NO to d...

Page 108: ...s Number of Day s to Store Old Messages The number of days to retain old messages The range is 0 to 999 where 0 is unlimited This is typically 0 so the user can decide how to handle new messages Prompt Message Sender Name If you select YES the system plays the user s recorded name as the message sender or if a recorded name is not available the user s extension number is played If you select NO th...

Page 109: ... when users log into their mailbox Once enabled it is implemented system wide so that both admin and guest mailboxes hear this prompt Prerequisites Record your introductory message prompt before activating this feature For information about recording introductory message prompts see Avaya Hospitality Messaging Server 400 Front Desk Staff User Guide NN42350 100 Procedure 1 On the Web Configuration ...

Page 110: ...Commissioning the Avaya Hospitality Messaging Server 400 database 110 Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 Comments infodev avaya com ...

Page 111: ...nt The HMS 400 cannot answer calls until the HMS400R3 window shows that channels are ready When Channels appear in the HMS400R3 window the HMS 400 is ready to accept calls Prerequisites For more information see Avaya Hospitality Messaging Server 400 Fundamentals NN42350 104 Procedure 1 Ensure the HMS 400 server is properly connected to a power source 2 Push the power button on the front panel of t...

Page 112: ...n the Exit PMSI window type the password 000 6 On the system tray right click the PBXI icon and select Exit Alternatively open the PBXI application window and click File Exit In the Exit PBXI window type the password 000 Not applicable to Communication Manager system 7 If the Operator Console application is active select File Exit on the ExtLink Interface 8 In the Exit Password window type 000 and...

Page 113: ...ing or restarting HMS 400 modules About this task You can stop some HMS 400 modules individually when you need to update them The modules that can be stopped individually without impacting HMS 400 operation are as follows PMSI PBXI ExtLink Procedure 1 For an individual module select File Exit to shut down the module 2 Make the necessary updatse to the file or replace the file with newer patches 3 ...

Page 114: ... Dialogic service starts 4 Select Start All Programs Avaya HMS R3 HMS400R3 to start the Voice System Starting the Web Configuration module in the Voice System application About this task Start Web Configuration from the Voice System application to configure options for your system Prerequisites Do not change the server name hms400r3 Do not use the browser Back or Forward buttons to navigate pages ...

Page 115: ...ssword The default is abc123 Ensure that you immediately change this password 5 Click Login 6 If a Security Alert window appears click Yes to proceed Starting the Web Configuration module in the Voice System application Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 115 ...

Page 116: ...Common procedures 116 Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 Comments infodev avaya com ...

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