Avaya 374 DECT Series Manual Download

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Using Avaya 374x DECT handsets
connected to Avaya Aura

™

Communication Manager and IP Office

Release 4.6

July 2017

Summary of Contents for 374 DECT Series

Page 1: ...Using Avaya 374x DECT handsets connected to Avaya Aura Communication Manager and IP Office Release 4 6 July 2017 ...

Page 2: ...THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTPS SUPPORT AVAYA COM LICENSEINFO UNDER THE LINK AVAYA SOFTWARE LICENSE TERMS Avaya Products OR SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AVAYA CHANNEL PARTNER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA...

Page 3: ...TWARE OR CODECS THE AVAYA CHANNEL PARTNER IS REQUIRED TO INDEPENDENTLY OBTAIN ANY APPLICABLE LICENSE AGREEMENTS AT THE AVAYA CHANNEL PARTNER S EXPENSE DIRECTLY FROM THE APPLICABLE THIRD PARTY SUPPLIER WITH RESPECT TO CODECS IF THE AVAYA CHANNEL PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED THE G 729 CODEC H 264 CODEC OR H 265 CODEC THE AVAYA CHANNEL PARTNER ACKNOWLEDGES AND AGREES THE AVAYA CH...

Page 4: ...must not be used with any other equipment In case the above guidelines are not followed it may lead to death or severe injury 本製品を安全にご使用頂くため以下のことにご注意ください接続ケーブル電源コード AC アダプタなどの部品は必ず製品に同梱されております添付品または指定品をご使用ください添付品指定品以外の部品をご使用になると故障や動作不良火災の原因となることがあります同梱されております付属の電源コードを他の機器には使用しないでください上記注意事項を守らないと死亡や大怪我など人身事故の原因となることがあります México Statement The operation of this equipment is subject to t...

Page 5: ...Great America Parkway Santa Clara CA 95054 1233 USA General Safety Warning Use only the Avaya approved Limited Power Source power supplies specified for this product Ensure that you Do not operate the device near water Do not use the device during a lightning storm Do not report a gas leak while in the vicinity of the leak Trademarks The trademarks logos and service marks Marks displayed in this s...

Page 6: ...ustomizing the menu tree 44 Chapter 4 Basic operations 45 Turning the handset on or off 45 Log in or out of a shared phone 45 Enabling the shared phone using WinPDM or Device manager 46 Turning the audible signal on or off 46 Logging on a handset 47 Logging off a handset 47 Locking and unlocking the keypad 48 Locking and unlocking the keypad in idle mode 48 Locking and unlocking the keypad during ...

Page 7: ...riting a new message 73 Editing unsent messages 74 Deleting one or all unsent messages 74 Sent messages 75 Received messages 75 Voicemail 76 Enhanced messaging 76 My favorites 80 Adding to My favorites 81 Editing My favorites 81 Deleting My favorites 81 Shortcuts 82 Defining soft keys 82 Defining hot keys 83 Defining navigation keys 83 Defining the multifunction button 84 Settings 85 Sound and ale...

Page 8: ...he charging rack 107 Chapter 10 Troubleshooting 109 Operational problems 109 Error or warning messages 110 Chapter 11 Operation Notice 112 Chapter 12 Maintenance 113 Maintenance of Batteries 113 Easy Replacement of Handset 114 Starting Easy Replacement Procedure 114 Easy Replacement Procedure 115 Attach the hinge type clip 116 Attach the swivel type clip 117 Attach cover for no clip 117 Chapter 13...

Page 9: ...ferring a call to the handset 124 Transferring a call to the Bluetooth headset 124 Switching to a headset with cord 124 Operation notice 125 Accessibility and Voice quality 125 Operation area 125 Out of range 125 Environmental requirements 125 Bluetooth headset battery 125 Troubleshooting 125 Chapter 14 Related resources 127 Documentation 127 Glossary 128 Contents July 2017 Using Avaya 374x DECT h...

Page 10: ...her one way messaging or to interact with other users The display enhances and simplifies the use of the handsets There are three versions of the handset 3740 DECT handset with messaging functions 3745 DECT handset with messaging and alarm functions 3749 DECT handset EX classified handset with additional alarm functions for personal security Related links Functions and accessories on page 10 Funct...

Page 11: ...alls 2 programmable soft keys 9 programmable hot keys Programmable navigation key Acoustic Location Signal ALS Poll Location Note Base Station Location must be enabled to use this feature Man down and No movement alarm Push button alarm Multifunction button Shared Phone Table continues Functions and accessories July 2017 Using Avaya 374x DECT handsets connected to Avaya Aura Communication Manager ...

Page 12: ...ctive messaging Colored messaging Message templates Voice mail access Note This function feature is system dependent Enhanced DECT Security Headset connector Loudspeaking function Microphone on off during a call Vibrator Profiles Easy replacement of handset Table continues Introduction July 2017 Using Avaya 374x DECT handsets connected to Avaya Aura Communication Manager and IP Office 12 Comments ...

Page 13: ...Central phonebook SMS Voice mail access Call list and Centralized Management are system dependent Table 2 Accessories of 374x handsets Accessories 3740 DECT handset 3745 DECT handset 3749 DECT handset Basic charger Advanced charger Charging rack Battery pack charger Battery pack opener Spare battery Table continues Functions and accessories July 2017 Using Avaya 374x DECT handsets connected to Ava...

Page 14: ...uires the headset adapter for microphone on boom Peltor hearing protection headset Headset adapter for microphone on boom EX classified headset adapter for standard and EX classified peltor headset Related links Introduction on page 10 Introduction July 2017 Using Avaya 374x DECT handsets connected to Avaya Aura Communication Manager and IP Office 14 Comments on this document infodev avaya com ...

Page 15: ...the top side of the handset Can be used as a shortcut to a certain function 3745 3749 Alarm button The button is placed on the top side of the handset and can be used for sending alarms or dial a predefined number Table continues July 2017 Using Avaya 374x DECT handsets connected to Avaya Aura Communication Manager and IP Office 15 Comments on this document infodev avaya com ...

Page 16: ...pose connector The connector is used for battery charging software download configuration and connection of an IP 65 classified headset connector 10 Microphone The microphone is placed on the front bottom side of the handset 11 Key lock and Upper Lower case key This key is to lock the keypad in combination with the soft key Lock This key is also for switching between upper lower case and digits 12...

Page 17: ...erent belt clip options to the handset a hinge type clip standard a swivel type clip or no clip Use the clip to attach the handset to a belt or similar You can use the handset without any clip Battery The battery is a rechargeable Li Ion battery placed under a battery cover The battery is fully charged within four hours The non EX classified battery can be charged separately with a battery pack ch...

Page 18: ...ered with a power supply adapter The adapter is connected with a power cord to the wall socket and the charger itself is supplied from the adapter Important For the 3749 DECT handset battery charging or replacement is NOT permitted in a hazardous area Note Only use the charger within the temperature range of 5 C 40 C 41 ºF 104 ºF Important Only use the provided power supply Charging the handset in...

Page 19: ...s available to the user are shown as icons and text in the display The icons and text in the display indicate functions and settings to which you have access The display normally displays date and time the Owner ID and telephone number The Owner ID can manually be set by the user Figure 3 Example of a display configuration in idle mode Name Description Status bar This is the top row that is used f...

Page 20: ...elated links Icons details on page 20 Icons details 3749 3745 3740 Display Icons Signal strength icon is visible in the upper left corner The staples shown in display depends on the signal strength Full battery icon is displayed in upper right corner Low battery warning icon is shown when the battery has 10 or less remaining capacity left Empty battery warning icon is flashing when the battery has...

Page 21: ...ad The messages can be labelled with different colors High prio icon included with New message icon indicates high priority of a message Alarm prio icon included with New message icon indicates alarm priority of a message Key lock icon indicates a locked keypad Locked entry icon indicates that the contact can not be edited or deleted by the user Phone lock icon indicates a locked handset Bluetooth...

Page 22: ...lection System selection and In charger selection The Settings menu contains personal handset settings such as changing the ring volume selecting language etc The shortcuts menu contains shortcuts for the Soft keys Hot keys and Navigation keys The Profiles menu allows up to four different profiles to be added The Normal profile is active by default 1 This is a system dependent feature Related link...

Page 23: ...icrophone When the telephone is ringing a short press switches off the ringing tone temporarily In idle mode a long press silences the handset Alphanumeric keys Note Depending on the selected menu language and character setting in the AIWS2 other characters can be available This means that the character order can differ from the figure below 1 Space 0 t u v ù ü 8 w x y z 9 m n o ñ ò ö ø 6 j k l 5 ...

Page 24: ...p To be able to use the handset without a clip a cover plate without a clip is also available Leather casing The leather casing is especially designed for the handset The casing comes with a swivel type belt clip and the handset is fully operational while placed in the casing Headset Headsets are available with specific connectors if you frequently use the handset and or want to have both hands fr...

Page 25: ... you can configure your own headset profile You can perform the configuration in the PDM If a customized headset profile is configured in the PDM you can select the profile in the handset menu Accessories July 2017 Using Avaya 374x DECT handsets connected to Avaya Aura Communication Manager and IP Office 25 Comments on this document infodev avaya com ...

Page 26: ... comprehensibility of menu terms some of them in your handset may differ from those used in the following menu trees July 2017 Using Avaya 374x DECT handsets connected to Avaya Aura Communication Manager and IP Office 26 Comments on this document infodev avaya com ...

Page 27: ...te Lunch Meeting Trip Vacation Out Absence 1 Absence 2 Absence 3 Absence 4 Divert calls Internal External No reply When busy Visible if defined in handset via the PDM Device Manager General purpose 1 Name General purpose 16 Name More Save message Time of call Edit number Save number Save message Delete Delete all Calls July 2017 Using Avaya 374x DECT handsets connected to Avaya Aura Communication ...

Page 28: ...Contacts Menu tree July 2017 Using Avaya 374x DECT handsets connected to Avaya Aura Communication Manager and IP Office 28 Comments on this document infodev avaya com ...

Page 29: ... list Name Work number Mobile number Other number Search Contact list Search by name Search by number Last result Call More Back View contact Add to contacts System dependent Ring signal Ring signal Send message Contacts July 2017 Using Avaya 374x DECT handsets connected to Avaya Aura Communication Manager and IP Office 29 Comments on this document infodev avaya com ...

Page 30: ...number field This allows the user to enter additional numerical characters before calling the number See Admin menu on page 109 for more information Profiles Menu tree July 2017 Using Avaya 374x DECT handsets connected to Avaya Aura Communication Manager and IP Office 30 Comments on this document infodev avaya com ...

Page 31: ...vior Internal call External call Call back On Off On if silent Silent Click Tone Automatic Loudspeaker The example profile does not contain all applicable settings Profiles July 2017 Using Avaya 374x DECT handsets connected to Avaya Aura Communication Manager and IP Office 31 Comments on this document infodev avaya com ...

Page 32: ...Messaging Menu tree July 2017 Using Avaya 374x DECT handsets connected to Avaya Aura Communication Manager and IP Office 32 Comments on this document infodev avaya com ...

Page 33: ... of minimum 3 digits Call priority is used to set the importance of calls compared to messaging services The setting determines whether Call information presented on the display during incoming ongoing and outgoing call shall be suppressed when viewing a message An ongoing call shall be disconnected when receiving a remote call setup request with answer mode property set to Automatic Only visible ...

Page 34: ...priority 0 Overrides all messages and ongoing call is never disconnected 1 9 Comparison with message priority highest priority will be shown and call setup priority higher or equal causes disconnection 10 Call indication on the display will always be suppressed and ongoing call will always be disconnected by call setup My favourites When configuring the Phone call function a variable or character ...

Page 35: ...ew Favourite 1 example Phone call Send message My favourites July 2017 Using Avaya 374x DECT handsets connected to Avaya Aura Communication Manager and IP Office 35 Comments on this document infodev avaya com ...

Page 36: ...Short cuts Menu tree July 2017 Using Avaya 374x DECT handsets connected to Avaya Aura Communication Manager and IP Office 36 Comments on this document infodev avaya com ...

Page 37: ...ssage Change profile Open a menu Call absence Function Value Multifunction button Left Function Value Control question My favourites Control question Control question Function Value Control question Only applicable for 3740 Short cuts July 2017 Using Avaya 374x DECT handsets connected to Avaya Aura Communication Manager and IP Office 37 Comments on this document infodev avaya com ...

Page 38: ... number See Admin menu on page 109 for more information Connections Only applicable for 3745 3749 Visible if defined in PDM AIWS2 It is not possible to unsubscribe a protected system via the handset Unsubscribtion must be performed via PDM AIWS2 Menu tree July 2017 Using Avaya 374x DECT handsets connected to Avaya Aura Communication Manager and IP Office 38 Comments on this document infodev avaya ...

Page 39: ...scribe Rename system Priority Call behaviour Other actions Add new No action Loudspeaking End call No action Switch off User specified headset Redirect Sound off Connections July 2017 Using Avaya 374x DECT handsets connected to Avaya Aura Communication Manager and IP Office 39 Comments on this document infodev avaya com ...

Page 40: ... 3745 3749 only 3745 phones do not support man down and no movement Menu tree July 2017 Using Avaya 374x DECT handsets connected to Avaya Aura Communication Manager and IP Office 40 Comments on this document infodev avaya com ...

Page 41: ...saver Brightness Hook off Any key Automatically Loudspeaking Auto phone lock Change PIN code On On in charger Off On On except calls Off Alarm Contrast Device info Software Hardware IPEI User ID Activate alarm Man down No movement Applicable for 3745 3749 only 3745 phones do not support man down and no movement Settings July 2017 Using Avaya 374x DECT handsets connected to Avaya Aura Communication...

Page 42: ...g from a locked handset there are limitations to what items in the In call menu are shown However the entire menu is accessible when calling from a handset with locked Note If the handset is configured via PDM or Device Manager one of the predefined emergency numbers can be called while the handset or keypad is locked If calling from a locked handset only the Microphone on off function in the In c...

Page 43: ...fo General purpose 1 name 2 Call Phonebook access Cancel Call Phonebook access Cancel Link System DECT Location info Encryption mode General purpose 10 name 2 1 Visible if a Bluetooth headset is connected 3745 3749 only In call July 2017 Using Avaya 374x DECT handsets connected to Avaya Aura Communication Manager and IP Office 43 Comments on this document infodev avaya com ...

Page 44: ...tem specific codes general purposes See the handset s Configuration Manual Customizing the menu tree The menu tree can be customized by hiding some of the functions that are available but for example not in use Which functions that can be hidden are defined in the PDM Device Manager See the handset s Configuration Manual Menu tree July 2017 Using Avaya 374x DECT handsets connected to Avaya Aura Co...

Page 45: ... functionality is applicable in IP DECT systems only This functionality is not applicable for the 3740 DECT handset More than one user can use the handset with the shared phone feature When a handset is configured to be a shared phone it can be used by any shared phone user in the system The message and call lists are deleted when a user logs off a handset If the handset is configured in the WinPD...

Page 46: ...lowing Personal If the handset is intended to be used by one user only Shared If the handset is intended to be shared by several users Each user can log on to the handset to obtain their personal extension number 3 If a personal extension is converted into a shared extension do the following Unsubscribe the handset In the Phone mode drop down list select Shared Subscribe the handset Turning the au...

Page 47: ...ed when the handset is logged out When it is removed from the charger the user needs to log on again An error message Not Allowed will appear if a user tries to login while another Handset is using the same extension unless he performs a takeover If a shared phone is used it must be logged in to the system to be able to send an alarm Logging off a handset Procedure 1 Press and hold 2 A Logout dial...

Page 48: ...st keystroke When placed in a charger the keypad of the handset is always unlocked Locking and unlocking the keypad during a call About this task Use this procedure to lock the keypad during a call and prevent pressing the keys accidentally This is useful when a headset is used and the handset is attached to a pocket or a belt Procedure Do the following To lock the keypad press the key and then pr...

Page 49: ... PDM AIWS2 6 Select On On in charger or Off 7 Enter PIN code If the PIN code is forgotten it can be removed by the system administrator 8 Press OK Unlocking the handset 9 The phone displays the text Turn off phone lock 10 Press Yes 11 Enter PIN code 12 Press OK Muting ringtone for incoming call or message About this task You can mute the handset ringtone on an incoming call or message The call is ...

Page 50: ... be displayed This function is only applicable in legacy systems stimuli Answering a call Procedure Do one of the following Press the Off hook Press to answer the call using the speakerphone Press the headset button to answer the call using the headset The name or number of the calling party is displayed if calling line information is available Note When you enable Automatically all incoming calls...

Page 51: ...nd a message to the caller A list of predefined messages is displayed in the Templates menu 2 Select a predefined message and if required edit the message 3 Press Send The handset displays the callers number 4 Press Send again to send the message The handset displays the Message sent confirmation when the message is sent to the caller Ending a call Procedure Do one of the following Press the On ho...

Page 52: ...t be entered and international numbers cannot de dialled in the following circumstances If the 0 key has been configured as a hot key If the handset has been set up to perform advanced functions normally used by a system administrator Dialing a number directly Post Dial Procedure Press to get the line and enter the number Note The number is not added to the call list when pre dial is used During a...

Page 53: ...contact 4 Select or search contact Note The selected contact can be called by pressing Call or When you access contacts during a call normal call and PTT call the first call is put on hold When the user exits the contact menu the call is activated automatically without pressing the Unhold button The selected contact can be called by pressing Call When you access contacts during a call the first ca...

Page 54: ...ophone is turned on or off It is also possible to turn the microphone on and off by long pressing the Sound off key Transferring the audio About this task Use this procedure to transfer audio between the Bluetooth headset and the handset earpiece during the call Procedure 1 Select More 2 Select Audio transfer 3 Press Select Note Audio transfer is visible if Bluetooth connection is active Starting ...

Page 55: ...l Before you begin A new call has started during a conversation and the first call is put on hold Procedure Do one of the following Press the On hook Press More End Call Put the handset in a charger This is based on the In Charger Call behavior End Call Note All ongoing calls will be disconnected Calling back About this task When a call is made to a busy handset automatically a callback can be mad...

Page 56: ...ialing a number About this task You this procedure to transfer an ongoing call to a new call Procedure 1 Press More 2 Select Transfer to new call 3 Press Select 4 Enter the number of the person that you want to transfer the call to 5 Press the Off hook key to transfer the call Starting a conference call About this task Use this procedure to initiate a conference call between several participants s...

Page 57: ...hort tone for another incoming call during an ongoing conversation Receive a beep from the handset and a text display Internal call for internal callers and External call for external callers The handset also displays the name or the phone number of the second caller Note You can use Answer call waiting function in two different ways depending on the system setup and configuration Procedure During...

Page 58: ... info This submenu is only visible if the Admin menu is activated Before you begin You must be on a call Procedure Do the following Press More DTMF Select Using the loudspeaker About this task Use the procedure to activate the loudspeaking function Procedure Do one of the following When receiving a call press the soft key During a call press the soft key During a call put the handset in a charger ...

Page 59: ... scroll using the navigation key up and down 4 Press Call or the Off hook key to dial the selected number Viewing the time of a call Procedure 1 Press Menu 2 Select Calls Call list 3 Select a number from the call list You can scroll the call list with the up and down arrows on the navigation key 4 Press More 5 Select Time of call The time and date is displayed for the selected number Tip The durat...

Page 60: ...st using the navigation key up and down 5 Press More 6 Select Save number Sending a message from the call list Procedure 1 Press Menu 2 Select Calls 3 Select Call list 4 Select a number from the call list You can scroll the call list with the up and down arrows on the navigation key 5 Press More 6 Select Send message Deleting entries from the call list Procedure 1 Press Menu 2 Select Calls 3 Selec...

Page 61: ... this procedure to view the missed call Note If supported by the system the number s contact name is displayed in the missed call list Procedure 1 Press Menu 2 Select Calls Missed calls 3 Step with and to select number in the list Next steps To call back select the missed call number from the call list and then press Call or Tip Press More to view the time and date of the call edit the received nu...

Page 62: ...ends on the model of the handset used Accepting a push to talk invitation as an incoming call About this task There are two ways you can receive and accept a push to talk group call invitation Invitation received as an incoming call PTT Basic Invitation received as incoming call during an ongoing call If you receive an invitation during an ongoing call it is displayed as an ordinary invitation You...

Page 63: ...e PTT invitation is indicated by its icon in the list Call services These functions are system dependent Besides the default Call services functions 10 extra system specific call services can be defined with or without automatic disconnection The parameters are set up in the Portable Device Manager WinPDM Absence handling Procedure 1 Press Menu 2 Select Calls 3 Select Call services Absence 4 Selec...

Page 64: ... settings for the call diversion to show the Divert calls menu in the handset 4 Select Activate 5 Select any of the following Internal or External Diverts internal or external calls No reply Diverts calls on no reply When busy Diverts calls when the handset sends a busy tone or is on another call 6 Enter the number maximum 24 digits to which you want to divert the calls Alternatively press the Cal...

Page 65: ... through the PDM It is not possible to edit or delete a company phone book contact These contacts are indicated by the Locked entry icon before their name The contacts will include only the work number When searching for a contact the input language can be temporarily changed by long pressing the Key lock and Upper and Lower case This can be used to temporarily access characters in a foreign langu...

Page 66: ...h The system displays the search results 6 Optional To view the last search results select Central phonebook Last result 7 Press Call or the Off hook key to call the contact Adding a contact Procedure 1 Press Menu 2 Select Contacts 3 To add a new contact select Add contact New 4 Select Name and press Add 5 In the Name field enter the name for the contact and then press OK 6 Select one of the follo...

Page 67: ...ditional numerical characters before calling the number Adding a contact from the call list Procedure 1 Press Menu 2 Select Contacts 3 Select Add contact From call list and then select a number from the call list 4 Press Add 5 Select any of the following Work number Mobile number Other number 6 Press Add 7 Enter the name for the contact and then press OK 8 Press OK If the Force stimuli ringing is ...

Page 68: ...ore calling the number 7 Press OK 8 Press Save Deleting a contact Procedure 1 Press Menu 2 Select Contacts Delete contact 3 Select the contact that you want to delete and then press Delete 4 Press Yes to confirm It is not possible to delete a company phonebook contact These contacts are indicated by the Locked entry icon before their name Profiles Setting up customized profiles is useful when ther...

Page 69: ... the new profile and then press Save 5 To add settings to the profile press More Add setting 6 Select the setting you want to add to the profile Repeat steps 6 7 if you want to add additional settings 7 Optional To add settings by importing from an available profile press More Import from and then select the available profile 8 Mark the required setting and press Edit to make the changes Activatin...

Page 70: ...ssages If the message is received during a call the user is notified with a beep This applies to 3745 and 3749 When you receive a text message the phone flashes the LED light and plays the message alert signal The icon and the content of the received message are automatically displayed The icon remains in the display until you have opened all the new messages If you receive a message during a call...

Page 71: ...al way Note If the phone is locked with a PIN you must unlock the phone to access a received message Inbox Reading a stored message Procedure 1 Press Menu 2 Select Messaging 3 Select Inbox to view the message list 4 Select a message and then press View You can scroll the message list with the up and down arrows on the navigation key Replying to sender Procedure 1 Press Menu 2 Select Messaging 3 Se...

Page 72: ...hen press View You can scroll the message list with the up and down arrows on the navigation key 5 Press More 6 Select Forward 7 Optional If required write additional text 8 Press Send 9 Press Send to forward the message Calling a sender Procedure 1 Press Menu 2 Select Messaging 3 Select Inbox to view the message list 4 Select a message whose sender you want to call and then press View You can scr...

Page 73: ...l or the Off hook key Saving a number in a message Procedure 1 Press Menu 2 Select Messaging 3 Select Inbox to view the message list 4 Select a message and then press View 5 Press More and then select Save number 6 Select any of the following Work number Mobile number Other number 7 Press Add 8 Enter the name for the contact and then press OK 9 Press Save Writing a new message Procedure 1 Press Me...

Page 74: ...messages Procedure 1 Enter the menu by pressing the Menu soft key 2 Select Messaging 3 Select Unsent to view the list of unsent messages 4 Select the message that you want to edit You can scroll the message list with the up and down arrows on the navigation key 5 Press Edit to edit the message 6 Press Send to send the message Deleting one or all unsent messages Procedure 1 Enter the menu by pressi...

Page 75: ...nt to forward and then press View You can scroll the message list with the up and down arrows on the navigation key 5 Optional If required enter additional text 6 Enter the number to which you want to forward the message or press to access the contacts in the local and company phonebooks 7 Press Send Received messages Reviewing inbox content while reading a message Procedure 1 While reading a rece...

Page 76: ... 4 Select a message prefixed with the icon and then press View to check the voicemail 5 Press Call or to dial the voicemail One key voicemail access You can use the key to quickly access voicemail In the idle mode long press to dial voicemail If the extension number is not available the system displays the Voice mail number not defined message Some systems require that the mailbox extension number...

Page 77: ...age list and will not be shown as read until you have closed them Message priority and call priority As per the default settings the call information dialog box is always visible in front of a message on incoming calls You can configure a message with a certain priority to ensure that it is always displayed without being interrupted by a call When you configure a call priority the handset compares...

Page 78: ...ns can be included in the message sent from the application for example AMS or XGate to the handset By default you receive and view an interactive message the same way as an ordinary message Similarly an interactive message that you have read is indicated the same way as an ordinary message It is saved along with other messages in the message list For more information see Messaging on page 43 Note...

Page 79: ...ch as I am in a meeting or I am in the operating theatre For information about how to use the PDM Device Manager to create or store predefined messages see the Message Templates section of the handset configuration manual You can also edit add or remove text from a template message before sending it For example you can append please call back after 1500 to the template message I am in a meeting Yo...

Page 80: ...ta Send mobile data You can send predefined data from the handset by selecting a service Moreover you can create a shortcut for quick access to a service You can use mobile data for opening a door starting or stopping a machine etc Send mobile data with a prefix You can send mobile data with a prefix from the handset by pressing a pre programmed hot key or soft key or by selecting a service You ca...

Page 81: ...unctions 7 Press Back Editing My favorites Procedure 1 Press Menu 2 Select My favorites 3 Select a favorite using the up and down arrows on the navigation key and then press More Edit 4 Edit the parameters and then press Back Deleting My favorites Procedure 1 Press Menu 2 Select My favorites 3 Select a favorite using the up and down arrows on the navigation key and then press More 4 Using the up a...

Page 82: ...efore calling the number Defining soft keys Procedure 1 Press Menu 2 Select Shortcuts 3 Select Soft keys 4 Select one of the following Middle Right 5 Enter a name for the soft key and then press OK 6 Select Function 7 Select a function from the list and then press Back 8 Select Value only for some of the functions and press Select 9 Enter a value for example a number and then press Back 10 Select ...

Page 83: ...navigation keys Procedure 1 Press Menu 2 Select Shortcuts 3 Select Navigation keys 4 Select any of the following Up Down Left Right 5 Select Function and press Select 6 Select a function from the list and then press Back 7 Select Value only for some of the functions and press Select 8 Enter a value for example a number and then press Back 9 Select Control question and press Select The default is O...

Page 84: ...Select Multifunction The support for this feature depends on the type of model used 4 Select Long press or Multi press 5 Select Function and press Select to select function 6 Select a function from list and press Select then press Back 7 Select Value only for some of the functions and press Select 8 Enter a value for example a number and then press Back 9 Select Control question and press Select I...

Page 85: ...is task Use this procedure to set different ring signals for calls The handset has 14 different ring signals Procedure 1 Press Menu 2 Select Settings 3 Select Sound Alerts Ring signals 4 Select one of the following Internal call External call Call back Priority call 5 Select the ring signal 6 Optional Press Play to listen to a ring signal before selecting it The ring signal is repeated until you p...

Page 86: ...me follows the ring volume setting in the handset However you can set the message volume to be different 5 Press Back to save the settings Setting the vibrator alert Procedure 1 Press Menu 2 Select Settings 3 Select Sound Alerts Vibrator alert 4 Select one of the following On On if silent The vibrator is on when the handset is muted Off 5 Select vibrating alert 6 Press Back to save the settings If...

Page 87: ...k settings in the WinPDM or Device Manager Note You can answer or end a call while the keypad is locked You can call any one of the five predefined emergency numbers while the keypad is locked if this feature is configured in the WinPDM or Device Manager The alarm button can be pressed while the keypad is locked Tip If the multifunction button for 3740 only is configured as a shortcut to a predefi...

Page 88: ...ept calls The system displays the current key lock setting under Automatic key lock 5 Press Back to redisplay the Locks menu 6 Select Auto lock time and then press Select 7 Select the required lock time and then press Select A call can be answered or ended while the keypad is locked Any one of five predefined emergency numbers can also be called while the keypad is locked as long as this feature h...

Page 89: ...ngest is three minutes Note If this feature is configured in the WinPDM or Device Manager you can call any one of the five predefined emergency numbers while the handset is locked Tip If the multifunction button for 3740 only is configured as a shortcut to a predefined number you can use it even when the handset is locked Similarly you can use the alarm button for 3745 and 3749 as well Activating ...

Page 90: ...gain and then press Save Display settings Changing the screen saver About this task You can set the screen saver to one of the following Information Displays status and identification information while the handset is idle Black The screen is black when the handset is idle Black also in call The screen is black when a call is in progress When the handset is in a CR3 charging rack the owner ID and t...

Page 91: ...mal Power save Note When the phone is in Power save and the user goes to the device information section the screen changes to normal brightness to improve readability when identifying the software version and ID of the phone 5 Press Select 6 Press Back Changing contrast Procedure 1 Press Menu 2 Select Settings 3 Select Display Contrast 4 Use the right and left arrows on the navigation key to incre...

Page 92: ...edure 1 Press Menu 2 Select Settings 3 Select Time Date 4 Select the time format The options are 12 00 AM PM 24 00 5 Press Select to save the settings Setting the date format Procedure 1 Press Menu 2 Select Settings 3 Select Time Date 4 Select the date format The available options are DD MMM YY for example 30 Jan 11 MMM DD YYYY for example Jan 30 2011 YYYY MM DD for example 2011 01 30 ISO 8601 MM ...

Page 93: ... to answer a call Related links Setting the call answering key on page 93 Setting the call answering behavior on page 93 Setting the call answering key Procedure 1 Press Menu 2 Select Settings 3 Select Answering Answering key 4 Select one of the following Hook off Any key 5 Press Back to save the settings Related links Call answering settings on page 93 Setting the call answering behavior Procedur...

Page 94: ...g the alarm Procedure 1 Enter the menu by pressing the Menu soft key 2 Select Settings 3 Select Alarm Activate alarm 4 Select the Man down or No movement alarm as required 5 Press Select to change the setting The check box is selected 6 Press Back to save the settings 7 To remove the settings press Select The check box is cleared Note This function is applicable for 3749 only When the alarm is act...

Page 95: ...Select Settings 3 Select Messages Language 4 Select the language that you want to use for the menu 5 Press Back to save the settings Setting the Owner ID About this task Use this procedure to set the Owner ID to identify the handset Procedure 1 Press Menu 2 Select Settings 3 Select Owner ID 4 Enter the name or identity 5 Press Save Settings July 2017 Using Avaya 374x DECT handsets connected to Ava...

Page 96: ...e receives a notification that the alarm has been received by the system This is a system dependent feature An acoustic location signal ALS is played A call to a predefined number is established Note When the vibrator is enabled the handset will alternate between vibration and sound That is vibration and sound are not activated simultaneously The ALS will no be played if the Automatic call after a...

Page 97: ...gered When an alarm is triggered the following occur depending on the settings A dialog window Man down warning Cancel or No movement warning Cancel is shown in the display and a warning tone is also played for a period default 7 seconds before the alarm is sent To prevent the alarm from being sent and to silence the warning tone do one of the following Press any key or button The alarm is reset P...

Page 98: ...defined number without sending an alarm by pressing the push button Depending on the settings the call can be established in the following modes Loudspeaking mode Normal mode Connections Bluetooth Enabling a Bluetooth connection About this task Bluetooth is not applicable to 3740 Procedure 1 Press Menu 2 Select Connections 3 Select Bluetooth Note On an intrinsically safe handset the handset restar...

Page 99: ...ess Menu 2 Select Connections 3 Select Headset 4 Select one of the following Mic on boom Optimizes audio Important The headset type Mic on boom is unavailable as an accessory for the intrinsically classified handset If available do not use the headset in hazardous areas Note When Bluetooth is disabled and an active call is in the loudspeaker mode on an intrinsically safe handset the audio is not t...

Page 100: ...t name is used For example System A System B 6 Optional Enter System name Note Depending on the Display Management Layout setting of the handset the system might not display the system name 7 Press Next 8 Enter PARK code max 31 digits The PARK code is not required if there is no alien DECT system within the coverage area 9 Enter AC code The AC code length must be between 4 8 digits 10 Press Next T...

Page 101: ...ll switch on again If you enable the handset restrictions the handset might not be switched off when placed in a charger Soundoff The handset is muted when placed in a charger When it is removed from the charger it switches on the sound again The handset is not muted when you receive messages with breakthrough such as high or alarm priority Note Messages with breakthrough for example high or alarm...

Page 102: ...dication that the recipient is absent This function must be programmed in the PBX to be able to redirect calls or messages You can configure additional In charger actions Alarm operations for the 3749 DECT handsets July 2017 Using Avaya 374x DECT handsets connected to Avaya Aura Communication Manager and IP Office 102 Comments on this document infodev avaya com ...

Page 103: ...licable phone number when using the Phone call function Procedure 1 Press Menu or the confirmation button 2 Select My Favorites 3 Select Add new 4 In the Name field enter Call no and press OK 5 Select the function Phone call 6 In the Number field enter the prefix to be used followed by the character U In this case the text string is as follows 21 U The character U represents an Enter number dialog...

Page 104: ... shortcut to make a procedure call is not supported while the handset is locked Procedure call July 2017 Using Avaya 374x DECT handsets connected to Avaya Aura Communication Manager and IP Office 104 Comments on this document infodev avaya com ...

Page 105: ...sting Fault logging Frequency band selection Factory reset option To activate the Admin Menu enter Settings Device info Software and press the buttons containing CRAFT that is 27238 For quick access to the Device Information DI menu in idle mode press the keys containing DI that is 34 For quick access to IPEI IPDI press 06 in idle mode See the table below Information Code Software version 34 Hardw...

Page 106: ...rdless telephone the lists are deleted when placed in a charger This feature can be useful during administration of handset for new users Advanced functions July 2017 Using Avaya 374x DECT handsets connected to Avaya Aura Communication Manager and IP Office 106 Comments on this document infodev avaya com ...

Page 107: ... Handset updates via the charging rack Whenever there are updates for the handset you are instructed to leave the handset in a central charging rack so that the handset can be updated with new features and functions During an update the handset displays the icon and the Updating handset message You can close the message by pressing OK Figure 8 Handset update while in charger If you remove the hand...

Page 108: ... updated message You can close the message by pressing OK Figure 9 Update completed while in charger System handling July 2017 Using Avaya 374x DECT handsets connected to Avaya Aura Communication Manager and IP Office 108 Comments on this document infodev avaya com ...

Page 109: ...em or by turning the handset off and on again Cannot mute handset by long pressing Sound off or Mute Not possible to set the ring volume to Silent Handset with In charger Other actions Sound off enabled is not muted when placed in charger A handset restriction preventing the user to silence the handset Enable the parameter Possible to turn off sound Cannot switch off handset by long pressing On ho...

Page 110: ...communication problem between components in the handset Restart the handset If the problem persists send the handset for service Service needed Invalid IPDI Note This display message is only shown in English Easy replacement procedure not followed correctly or failure during easy replacement procedure Send the handset for service Service needed Parameters corrupt Note This display message is only ...

Page 111: ... the base station s and or Not allowed 1 The user cannot login to the handset with the shared phone functionality enabled due to another handset currently using the same extension User 2 The user cannot logout from the handset with the shared phone functionality enabled due to incorrect password AC code 3 The extension User does not exists 4 The password is not correct 1 Logout from the handset th...

Page 112: ...ill be low and Searching is displayed Out of Range When you leave the system s coverage area a short beep will sound and Searching is displayed The out of range beep is repeated every minute for 30 minutes The sound can be turned off by long pressing the Sound off key or Note If handset restriction is enabled it might not be possible to turn the sound off When re entering the coverage area it can ...

Page 113: ...e handset is steady orange When the battery is fully charged the LED is green An animated battery icon is also shown in the display indicating charging by starting with its current charge and ending with the full charge A filled battery icon indicates a fully charged battery Note Only use the prescribed chargers for charging Charge Spare Batteries Spare batteries can be charged with a separate bat...

Page 114: ...User ID Contacts The extension number is assigned to the new handset The following settings are not replaced during the easy replacement Call list Bluetooth pairing list 3745 3749 only Starting Easy Replacement Procedure About this task This task suggests necessary requirements before starting easy replacement procedure Procedure 1 Check that both the old handset to be replaced and the new replace...

Page 115: ...nction and the new handset will need to be sent for service Procedure 1 On the new handset press and hold 2 Put the new handset in the charger 3 When the system displays the message Start phone replacement release Press Yes left soft key The system displays the message Follow the instructions Each step can take several minutes 4 Press OK left soft key 5 When the text Please insert old phone in cha...

Page 116: ... handset while the message Restoring settings is displayed 7 When the system displays the message Phone successfully replaced Please remove phone to restart remove the handset from the charger The handset automatically restarts Attach the hinge type clip Attach the hinge type belt clip as described in the illustration Figure 11 Screw the hinge type clip into position Maintenance July 2017 Using Av...

Page 117: ...wivel type clip into position Attach cover for no clip Attach the enclosed cover as described in the illustration when no clip is to be used Attach the swivel type clip July 2017 Using Avaya 374x DECT handsets connected to Avaya Aura Communication Manager and IP Office 117 Comments on this document infodev avaya com ...

Page 118: ...Figure 13 Screw the cover into position Maintenance July 2017 Using Avaya 374x DECT handsets connected to Avaya Aura Communication Manager and IP Office 118 Comments on this document infodev avaya com ...

Page 119: ...ng with the button of the headset End call using the button of the Bluetooth headset Transfer audio to or from Bluetooth headset during a call using the menu in the cordless handset Increase or decrease the volume in the Bluetooth headset with the volume buttons on the cordless handset Wear For optimal performance wear the Bluetooth headset and the handset on the same side of your body You can ach...

Page 120: ...ct Bluetooth 4 Select Enable A Bluetooth connection icon is displayed in the header bar Note To disable Bluetooth again select Disable The 3749 cordless telephone restarts when you enable or disable the Bluetooth option Pairing and connecting a Bluetooth headset Before you begin Before you can use a headset you must establish a connection pairing between the headset and the handset Procedure 1 Pla...

Page 121: ...e handset but you can select only one at a time To pair another headset repeat section Pair and Connect a headset steps 1 6 The paired headsets are displayed by a default name in the handset menu as Headset Confirm with Select Selecting a Bluetooth headset Procedure 1 Press Menu 2 Select Connections 3 Select Bluetooth Headset 4 Select a headset by pressing up or down on the navigation key 5 Press ...

Page 122: ...luetooth headset Procedure 1 Select Connections 2 Select Bluetooth Headset 3 Step with the navigation key or to select the headset 4 Select More Edit name Calling Making a call Procedure 1 Dial the number on the handset 2 Press Call or the Off hook key The system displays Transfer call to phone message 3 Do one of the following To use the Bluetooth headset press No or ignore the message Bluetooth ...

Page 123: ...set To end the call in the handset press the On hook key Volume or Mute Control Adjusting the volume during a call Procedure On the upper left side of the handset press Volume up to increase the volume and Volume down to decrease the volume Note Depending on the Bluetooth headset it might be possible to adjust the volume directly on the headset Turning the microphone On Off during a call About thi...

Page 124: ...erring a call to theBluetooth headset while you are on call with the handset Procedure 1 Press More 2 Select Audio transfer It is also possible to transfer a call to the Bluetooth headset by pressing the button on the Bluetooth headset Switching to a headset with cord Procedure When you connect a headset to the handset with a cord during a call the call is transferred to this headset automatically...

Page 125: ...nnot be made with the selected Bluetooth headset the call is transferred automatically to the telephone If the Bluetooth headset and the telephone get out of range from each other the connection is temporarily lost Since the last connected headset is always considered selected the connection is automatically established again when a call is made or received Environmental requirements Bluetooth hea...

Page 126: ...set Disconnect headset from the other handset Too close to disturbing devices Disturbing devices can be WLAN equipment microwave and so on Headset can not connect to the handset Handset is not turned on Turn the handset on Handset is out of range Move the handset closer to the headset Bluetooth module is disabled Enable Bluetooth in Bluetooth menu Another headset is already connected to the handse...

Page 127: ...ion and Operation Title Description Audience Installation and Operational Manual Describes the procedures for installing the IP DECT phones Deployment engineers solution architects and support personnel July 2017 Using Avaya 374x DECT handsets connected to Avaya Aura Communication Manager and IP Office 127 Comments on this document infodev avaya com ...

Page 128: ...nd chargers Portable Device Manager An application for the management of portable devices and charging racks Also known as WinPDM Unite Connectivity Manager A unit module that manages users communication interfaces message routing activity logging and essential messaging services July 2017 Using Avaya 374x DECT handsets connected to Avaya Aura Communication Manager and IP Office 128 Comments on th...

Page 129: ...vating 88 automatic phone lock deactivating 90 avaya dect 17 B batteries 113 bluetooth 119 Bluetooth connection 98 enabling 98 bluetooth headset 120 bluetooth headset battery 125 buttons 22 C call 56 call after alarm 98 call answering behavior setting 93 call answering key setting 93 Call answering settings 93 calling back 55 contact local or company phonebook 65 emergency 65 number in a message 7...

Page 130: ... disabling Bluetooth 99 display icons 19 text 19 Display settings changing brightness 91 changing contrast 91 diverting calls on no reply 64 calls when busy 64 external calls 64 internal calls 64 documentation 127 DTMF 58 during call microphone on and off turning 53 E easy replacement 114 easy replacement procedure 115 editing alarm data 94 new contact 67 profile 70 Editing a number from the call ...

Page 131: ... clip 116 no clip 117 replacement 115 swivel clip 117 maintenance of batteries 113 making call 122 man down 97 menu language changing 95 Menu operations call list 59 contacts 65 messaging 70 My favorites 80 profiles 68 shortcuts 82 voicemail 76 menu tree 44 message deleting 72 forwarding 72 opening 53 Message alert repetition 77 Message priority and call priority 77 Message queuing and message pri...

Page 132: ...ssage 75 stored message 71 Receive a message with request for answer 76 receiving voicemail 76 Rejoining a push to talk group 63 removing headset 122 replacement 115 replacement procedure 115 replying sender 71 Replying to a text message with a template message 80 Reviewing inbox content while reading a message 75 ring signals for calls setting 85 ring volume adjusting 85 S saving number in a mess...

Page 133: ...tooth headset 124 handset 124 turning microphone on and off during a call 53 turning audible signal 46 turning the microphone On Off 123 U use loudspeaker 58 using loudspeaker 58 Using the call list deleting entries from the call list 60 editing a number from the call list 59 saving a number from the call list 60 sending a message from the call list 60 viewing the time of a call 59 V vibrator aler...

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Avaya 374 DECT Series, Manual

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Summary of Contents for 374 DECT Series

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