Avaya 1120E IP User Manual Download

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Avaya 1120E IP Deskphone with
SIP Software—User Guide

Avaya IP Office 7.0

Document Status:

Standard

Document Version:

01.01

Document Number:

AV40050-104

Date:

March 2011

Summary of Contents for 1120E IP

Page 1: ...Avaya 1120E IP Deskphone with SIP Software User Guide Avaya IP Office 7 0 Document Status Standard Document Version 01 01 Document Number AV40050 104 Date March 2011...

Page 2: ...IZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE...

Page 3: ...32 Using a USB Mouse 34 Available IP Deskphone call features 35 Security features 35 Secure connection 36 Regulatory and safety information 37 Other 40 DenAn regulatory notice for Japan 40 Using your...

Page 4: ...61 Logging on to your Avaya 1120E IP Deskphone 62 Configuring the duration of the login 65 Timed logoff 66 Timed logoff while IP Deskphone is idle 66 Timed logoff while on a call 66 Selecting a locat...

Page 5: ...ator Adapter for analog 500 2500 type telephone or fax machine 102 Making a call 106 Making a call using off hook dialing 107 Making a call using on hook dialing 109 Using handsfree calling 109 Making...

Page 6: ...box 139 Managing calls in the Call Inbox while not on a call 139 Viewing the details of a call in the Call Inbox 142 Managing missed calls 143 Missed Calls Notification 144 Initiating a call from the...

Page 7: ...nctions to programmable keys 171 Configuring speed dial keys 173 Querying programmable keys 174 Configuring Privacy settings 175 Incoming call privacy 175 Outgoing call privacy 176 Audio Codecs 177 Au...

Page 8: ...essage Waiting Indicators 207 Monitoring other extensions 208 Quick reference 209 Fixed keys 209 Commonly used functions 211 Context sensitive soft keys 212 Display screen icons 216 Limitations 217 Th...

Page 9: ...r beside the keys and labels for context sensitive soft keys appear directly above the keys Figure 1 shows the programmable keys and context sensitive soft keys Figure 1 Programmable keys and context...

Page 10: ...hernet switch for shared PC access headset jack with an On Off key USB port to support a keyboard or mouse Note Powered downstream 1 1 compliant USB hubs are supported including USB 2 0 hubs if they o...

Page 11: ...n page 11 shows the Avaya 1120E IP Deskphone Figure 2 Avaya 1120E IP Deskphone High resolution Inbox Outbox Directory Dialpad Handset User defined feature keys Navigation Volume control Visual Alerter...

Page 12: ...d Note The key on the lower right is reserved as your default line key Context sensitive soft keys are located below the display area The LCD label above each key changes based on the active feature U...

Page 13: ...part of this key cluster rocks for up down left and right movements For more information see Navigation keys on page 32 Use the Enter key at the center of the Navigation Key Cluster to select menu ite...

Page 14: ...n to a call on hold You can have several calls in a hold state Use the Dialpad to enter numbers and text To navigate to an item in a menu press the corresponding number on the dialpad to activate the...

Page 15: ...te for the IP Deskphone 5 Reset Phone reset your IP Deskphone 6 File Manager manage the IP Deskphone file system and USB Devices attached to the IP Deskphone 7 Logging System enable or disable the log...

Page 16: ...n active IP Deskphone Press the Outbox key to view a record of all outgoing calls Note This key does not function as a shift key Press the Directory key to access the Address Book and the Friends list...

Page 17: ...such as caller number caller name menu items feature prompt strings user entered digits date and time information and telephone information The lower display area provides context sensitive soft key l...

Page 18: ...ve soft keys access different features and menus depending on the state of the IP Deskphone and the menu you access Figure 4 on page 18 shows the context sensitive soft keys while the IP Deskphone is...

Page 19: ...tures on your phone When you press the Feature soft key a prompt displays where you can enter the code of the feature you want to activate Use the Feature soft key to activate the following functions...

Page 20: ...following features 1 Voice Mail use to call your Voice Mail number 2 Missed Call Notification use to access your Missed Call details More abc or 123 Press the abc or 123 context sensi tive soft key to...

Page 21: ...ay use to adjust the display settings of the LCD screen 2 Audio use to adjust tones and volume settings access the Codecs menu to configure a USB headset 3 Feature Options use to configure the followi...

Page 22: ...y Outgoing Privacy Hold Mode Private Time 6 Network use to access the following Server Settings Device Settings Diagnostics Disable screensaver Licensing Lock 7 USB Locks use to lock or unlock the fol...

Page 23: ...sts the context sensitive soft keys that you can use to access menu items after dial pad input Prefs 8 User Settings use to modify the following Call Settings Table 2 Menu items accessed after dial pa...

Page 24: ...t sensitive soft key to toggle between alpha and numeric input mode Subject Press the Subject context sensitive soft key to configure a subject line to your outgoing call before pressing the Send cont...

Page 25: ...ion through context sensitive soft keys Part 1 of 8 Item Function Trnsfer Press the Trnsfer context sensitive soft key to transfer the current call to another location or to another contact Audio Pres...

Page 26: ...ec PCMU standard u law G729 729 codec PCMA standard a law Headset Selection Select the active headset device Wired USB if wired then select type 1 2 or 3 Enable HID Commands enable or disable MHA Head...

Page 27: ...ge of this key is when the call displayed onscreen is a call that was parked against the user or a call that the user placed on hold Note The Activate context sensitive soft key never appears at the s...

Page 28: ...u return to the first menu list with the following context sensitive soft keys Conf Trnsfer Audio More When you press the More context sensitive soft key for the first time the following context sensi...

Page 29: ...the More context sensitive soft key for the second time the following context sensitive soft keys appear on the menu list Prefs Press the Prefs context sensitive soft key to display the Preferences m...

Page 30: ...Call Ignore Action Missed Call Notification 4 Language use to change the interface language 5 Misc Options use to access the following options Alpha Dialing Search Method Incoming Privacy Outgoing Pr...

Page 31: ...USB Headset USB flash drive 8 User Settings use to modify the following Call Settings More Press the More context sensitive soft key to return to the first menu list of context sensitive soft keys The...

Page 32: ...esponding number on the dialpad and then press the Select soft key Use the navigation key to scroll through the menu to highlight the item you want to select and then press the Select soft key Unlock...

Page 33: ...our Call Inbox When your Search Method is set to Index Search you can increase the speed of the scrolling by repeatedly pressing the right navigation key or decrease the scrolling speed by repeatedly...

Page 34: ...the menu list you can then double click a name in the Inbox list to initiate a call or click the item to highlight the name To access the Network menu right click anywhere on the display Navigation Ke...

Page 35: ...ice providers support the entry of a SIP address to initiate a call for example jim companya com Some service providers require that you enter a Directory Number DN to initiate a call for example 555...

Page 36: ...s identified by the presence of a security icon padlock that is displayed on the IP Deskphone screen After the IP Deskphone is registered with the SIP Proxy you can view the security icon when the IP...

Page 37: ...nterference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a cir...

Page 38: ...and AS NZ CISPR 22 CISPR 22 Class B Emissions Information technology equipment Radio disturbance European Community EN 55022 Class B Emissions Information technology equipment Radio disturbance EN 550...

Page 39: ...diction Standard Description United States UL 60950 1 Safety of Information Technology Equipment Canada CSA 60950 1 30 Safety of Information Technology Equipment European Community EN 60950 1 ITE equi...

Page 40: ...uirements EU Countries This device complies with the essential requirements and other relevant provisions of Directive 1999 5 EC A copy of the Declaration may be obtained from http support avaya com c...

Page 41: ...arted This section provides information about how to use the IP Deskphone Carefully read each section before you operate the new IP Deskphone The following sections describe details about the IP Deskp...

Page 42: ...lephone jack This can result in severe damage to the IP Deskphone Consult your system administrator to ensure that you plug your telephone into a 10 100 1000 BaseT Ethernet jack CAUTION Your IP Deskph...

Page 43: ...headset optional on page 47 Connecting the LAN ethernet cable on page 48 Installing additional cables on page 49 WARNING Ensure that the protective rubber cap on the Expansion Module port is in place...

Page 44: ...r Pull upward on the center catch as indicated in the following figure and remove the stand cover The cable routing tracks are now accessible WARNING Your Avaya 1120E IP Deskphone is shipped with the...

Page 45: ...luding IEEE 802 3af standard power For AC power use the Avaya AC adapter only You can order the optional Avaya AC adapter N0023000 separately To connect the AC adapter to the AC adapter jack in the bo...

Page 46: ...procedure to connect the handset to the IP Deskphone 1 Connect the end of the handset cable with a short straight section to the handset 2 Connect the end of the handset cable with the long straight...

Page 47: ...Type 1 Monaural and Binaural Headset Monaural Headset Plantronics Model number H251N Part number 64338 01 with cable Model Number A10 Part Number 66268 02 Binaural Headset Plantronics Model number H26...

Page 48: ...t cable If your network is equipped with PoE you can power your IP Deskphone through the LAN port To connect your IP Deskphone to your LAN use the following procedure 1 Connect one end of the supplied...

Page 49: ...ne Figure 10 Cable routing tracks and mounting holes Wall mounting the IP Deskphone optional You can mount your Avaya 1120E IP Deskphone on a wall either by method A using the mounting holes on the bo...

Page 50: ...the bottom of the stand cover make marks on the wall 3 Use the marks as a guideline for installing the wall mount screws not provided Install the screws so that they protrude 3 millimeters mm 1 8 inch...

Page 51: ...n audible click Ensure the IP Deskphone is securely locked in position Attention To add an Expansion Module for Avaya 1100 Series IP Deskphones see Expansion Module for Avaya 1100 Series IP Deskphones...

Page 52: ...c text When the context sensitive soft key label is 123 you can enter numbers Figure 12 context sensitive soft key abc 123 For example if you want to enter the lower case letter a press the abc 123 co...

Page 53: ...number 1 to cycle through the characters until you reach the one you need For example to enter a question mark press the number 1 key eight times Table 7 Alphanumeric characters for dialpad key 1 Par...

Page 54: ...Using your Avaya 1120E IP Deskphone 54 Note No letters are associated with the 0 key equal plus 1 numeral 1 Table 7 Alphanumeric characters for dialpad key 1 Part 2 of 2 Character Name...

Page 55: ...meric mode as the default Prefs 1 Press the Prefs context sensitive soft key and then select Misc Options Highlight Alpha Dialing and then press the Change context sensitive soft key 2 Choose one of t...

Page 56: ...you can use the alphabetic keys to enter text Table 8 on page 56 describes the associations between the USB keyboard function keys and the IP Deskphone fixed keys 2 Choose one of the following Press t...

Page 57: ...se Backspace Left arrow of Navigation Cluster Arrow Left Left arrow of Navigation Cluster Arrow Right Right arrow of Navigation Cluster Arrow Up Up arrow of Navigation Cluster Arrow Down Down arrow of...

Page 58: ...ou log off When you log on to your Avaya 1120E IP Deskphone you must confirm your logon ID enter your password and select the duration of this session However the first time you use your IP Deskphone...

Page 59: ...ess if you need to change the domain or confirm that the domain you log on to is correct press the Domain context sensitive soft key from the logon prompt The current domain appears on the IP Deskphon...

Page 60: ...no one is logged on a domain soft key appears When you press the domain soft key the current domain page appears without a password query Password protection for editing domain When you press Edit fo...

Page 61: ...e Server Settings menu Selecting a language Your IP Deskphone has the capacity to operate using other languages such as French The system administrator can provision the IP Deskphone with up to six la...

Page 62: ...e IP Deskphone reboots If Authentication is enabled by your system administration you can enter your authentication ID independent of your user ID The authentication ID is used when the server challen...

Page 63: ...n you are presented with the Authentication ID screen The authentication ID is autofilled with your user ID If Authentication is not enabled a new screen appears and prompts you for your password a Pr...

Page 64: ...s However all previous characters are hidden Note 2 When you enter your password and you use the navigation key to backspace you erase all the characters and must completely reenter your password agai...

Page 65: ...ext context sensitive soft key to configure the logon duration to Permanent A login confirmation screen appears Press the Timed context sensitive soft key to open a screen to configure a maximum time...

Page 66: ...immediately If you do not respond the prompt times out in 45 seconds and the IP Deskphone logs off If you answer a call during the logout prompt the logon switches to permanent login Timed logoff whil...

Page 67: ...Number DN on the call server when handling emergency calls The configuration of the call server determines how emergency service calls are handled by your IP Deskphone Note 1 During an emergency call...

Page 68: ...t volume adjustments for handset headset and handsfree Alerting Volume adjustment Idle Screen display text Display Contrast and Backlight Screen Saver settings Voice Mail settings number and mailbox I...

Page 69: ...hen automatically returns to the login screen Logging off from the IP Deskphone To log off from the IP Deskphone 1 Press the Services fixed key and then select Logout from the menu abc 2 Press the abc...

Page 70: ...ntext sensitive soft key which allows you to switch between numeric and alphabetic characters If you hang up before the connection is established the Avaya 1120E IP Deskphone returns to the initial st...

Page 71: ...page 72 Configuring the Backlight Screensaver on page 73 Configuring Menu Auto back out on page 74 Selecting a ring pattern on page 76 Adjusting the volume on page 77 Selecting a language on page 82 S...

Page 72: ...s the Set context sensitive soft key to save the changes and return to the Display menu Press the Back context sensitive soft key to keep the existing configurations and return to the Display menu Pre...

Page 73: ...efs 1 Press the Prefs context sensitive soft key select Display Display Settings and then select Backlight Screensaver from the menu 2 Press the Left Right navigation key to increase or decrease the l...

Page 74: ...Deskphone to go back to the idle screen when the IP Deskphone is left inactive To configure Menu Auto back out Prefs 1 Press the Prefs context sensitive soft key choose Display and then Menu Auto bac...

Page 75: ...o back outs from that point forward 3 Press the Up Down navigation key to scroll through the screen and choose the required time interval Choose one of the following values Never 10 min 5 min 2 min 1...

Page 76: ...select Ring Pattern 2 Press the Up Down navigation key to scroll through and highlight the different ring patterns displayed on the LCD screen Select Test Back 3 Choose one of the following Press the...

Page 77: ...liding scale appears on the LCD screen display when you adjust the volume Figure 13 on page 77 shows how to adjust the volume Figure 13 Adjusting the volume Adjusting the ring volume You can adjust th...

Page 78: ...ght navigation key Press the Volume fixed keys to increase or decrease the volume 3 Choose one of the following Press the Set context sensitive soft key to configure the selected volume and return to...

Page 79: ...e use one of the following methods Press the Left Right navigation key to increase or decrease the volume of the handset Press the Volume fixed key to increase the handset volume or press the Volume f...

Page 80: ...g methods Press the Left Right navigation key to increase or decrease the volume of the handset Press the Volume fixed key to increase the handset volume or press the Volume fixed key to decrease the...

Page 81: ...se or decrease the volume of the handset Press the Volume fixed key to increase the handset volume or press the Volume fixed key to decrease the handset volume Note To adjust the volume during a call...

Page 82: ...ensitive soft key and then select Language The current language displays Change 2 Press the Change context sensitive soft key to change the language 3 Press the Up Down navigation key to scroll and hi...

Page 83: ...s 1 Press the Prefs context sensitive soft key select Misc Options and then select Time Change 2 Press the Change context sensitive soft key 3 Press the Up Down navigation key to highlight Date Format...

Page 84: ...ormat menu Press the Back context sensitive soft key to keep the existing configurations and return to the Time Format menu Prefs 1 Press the Prefs context sensitive soft key select Misc Options and t...

Page 85: ...r example GMT 11 00 Samoa GMT 10 00 Hawaii 6 Choose one of the following Press the Select context sensitive soft key to save the time zone selection and return to the Time Format menu Press the Back c...

Page 86: ...s of USB headsets that work with the Avaya 1120E IP Deskphone 3 Press the Up Down navigation key to highlight Time Format in the menu Change 4 Press the Change context sensitive soft key change the da...

Page 87: ...sensitive soft key and then choosing Audio The Audio option allows you to select and configure the preferred headset Figure 14 on page 88 displays the Audio menu with the Headset Selection menu item H...

Page 88: ...th Headset menu item On the IP Deskphone after you select the Prefs Audio and Headset Selection menu items use the Headset screen to select the desired headset and corresponding functional parameters...

Page 89: ...dimmed if either USB headset is not selected or if the attached headset is not one of the Human Interface Device HID supported headset types Wired Headset Type Select the type of wired headset you req...

Page 90: ...MHS Headset Type only if Avaya headset adapter is detected This list contains the different wired headset types that can be attached to the Avaya Enhanced or Mobile Adapters for loss plan adjustment...

Page 91: ...mat selection After the IP Deskphone receives the endpoint configurations it searches the records to select an audio format that matches the IP Deskphone requirements If no match is found then the def...

Page 92: ...Headset audio the IP Deskphone performs the transcoding between 8KHz audio to 16KHz audio Likewise if the audio negotiated between the two parties is set to 16KHz audio and the headset supports only...

Page 93: ...e features of the Avaya USB headset Adapter Table 12 Avaya USB headset adapter with HID support Feature Description Key Event Key press on the adapter generates events only with a state maintained and...

Page 94: ...ter is kept synchronized with the Message Waiting LED Attached Indicator When a Avaya USB Mobile or Enhanced Headset is connected to the IP Deskphone after enumeration the IP Deskphone flashes the LED...

Page 95: ...key on the IP Deskphone or the Off Hook Green key on the adapter After a call is answered audio data flows between the IP Deskphone and the headset adapter through the USB Outgoing Call You can make a...

Page 96: ...Mute LED on the IP Deskphone and the LED on the adapter are lit to indicate the call is muted When unmuted the voice path resumes and both LEDs go off Volume Up Down Pressing the Volume Up Down key on...

Page 97: ...of third party USB headsets are as follows Plantronics CS50 CS60 Wireless USB headsets GN Netcom 9300 series wired and wireless USB headsets The HID support of third party USB headsets performs differ...

Page 98: ...nchronize call processing operations When the IP Deskphone receives these commands the IP Deskphone maps them to the corresponding key events except the Volume Up Down keys as if the keys on the IP De...

Page 99: ...ottom of the base station flash The enumeration process is complete only when there is a blink at the headset piece and the base LEDs become solid Back Light Not applicable Message Waiting Not applica...

Page 100: ...call is answered audio data flows between the IP Deskphone and the headset through the USB Outgoing Call You can make an outgoing call by either pressing the Headset key on the IP Deskphone or the Of...

Page 101: ...Deskphone to synchronize IP Deskphone status Mute status indication on the headset is also independent When muted the headset streams blank audio to the IP Deskphone and the IP Deskphone also mutes t...

Page 102: ...ok and dial pad key events for HID support to allow the attached device to make outgoing calls directly without using the key pad on the IP Deskphone If Calling Line ID CLID of the far end is availabl...

Page 103: ...events it maps them to the corresponding key events as if the keys on the IP Deskphone are pressed LEDs Not applicable Attached Indicator Not applicable Back Light Not applicable Message Waiting Not...

Page 104: ...telephone number can be dialed using the key pad of the IP Deskphone or the key pad of the analog device After a call is answered the adapter converts the digital voice data to analog and sends it to...

Page 105: ...Avaya 1120E IP Deskphone 105 Audio Processing Same as the wired headset Audio quality is restricted to narrow band with mono voice channel only Table 15 Summary of ATA characteristics Part 3 of 3 Feat...

Page 106: ...page 109 Making a call using redial on page 111 Making an intercom call on page 112 Making paging calls on page 113 You can also initiate a call while using one of the following features The Address...

Page 107: ...ethods Press the Line feature key Lift the handset Press the Headset fixed key Press the Handsfree fixed key The IP Deskphone produces a dial tone abc 2 You can make a call using one of the following...

Page 108: ...nu to access your voice mail Press the programmable key that you configured to call with a commonly used or important phone number or SIP address Note You can assign a programmable key to use as a sho...

Page 109: ...ic input To make a call using on hook dialing Using handsfree calling While on an active call you can switch between the handset and handsfree mode 1 Dial the number or SIP address Chad 2 Continue the...

Page 110: ...ode To switch from the handset mode to handsfree mode Press the Goodbye key 1 Press the Mute key The LED indicator lights 2 Press the Mute key again to return to a two way handsfree conversation Lift...

Page 111: ...ed To make a call using redial 1 Connect the headset to the headset jack or the handset jack 2 Press the Headset key The LED indicator lights 3 Press the Goodbye key or press the button on the wireles...

Page 112: ...ate the call Note The Redial context sensitive soft key only appears if a number or address was previously entered Feature Press the Feature soft key Press the 5 on the key pad Enter Press the Enter k...

Page 113: ...navigation key The deskphone displays the following prompt Voice AutoIC 4 Enter the number you wish to call Done 5 Press the Done soft key Feature 1 Press the Feature soft key 2 Enter 60 on the keypad...

Page 114: ...Making a call 114 4 Enter the number or group number that you wish to page Done 5 Press the Done soft key...

Page 115: ...ct the information displayed for incoming calls or for calls you make For more information see Configuring Privacy settings on page 175 When you receive an incoming call you can do one of the followin...

Page 116: ...incoming call Ignoring an incoming call You can terminate an incoming call alert without answering the call by pressing the Ignore context sensitive soft key or by pressing the Answer 1 Choose one of...

Page 117: ...o configure the Ignore feature to Local or Network press the Prefs context sensitive soft key select Feature Options and then select Call Ignore Action from the menu Press the Change context sensitive...

Page 118: ...gnore the incoming call do one of the following Press the Ignore context sensitive soft key to terminate an incoming call Press the Goodbye fixed key when you are not on an active call Feature 1 Press...

Page 119: ...IP Deskphone auto answers the intercom call on handsfree after the configured number of seconds pass by The IP Deskphone auto answers only if you do not answer the call within the configured time lim...

Page 120: ...p calls at an extension number that is not assigned to the group Pickup groups are assigned by your system administrator To receive a call to a pickup group To receive a pickup group call at another e...

Page 121: ...ve soft keys The IP Deskphone blocks all key events such as line keys and digit keys except for the Volume up and down keys the Mute on and off key and the Release key Goodbye key If you are on an act...

Page 122: ...ail To retrieve voice mail messages Forwarding calls to another number You can send your calls to another telephone in your system 1 Choose one of the following methods Msgs OR Press the Msgs soft key...

Page 123: ...he Enable soft key The screen displays Forward to None To activate the call forwarding always set the call forward number Edit 5 Press the Edit soft key The screen displays Forward to _ 6 Enter the nu...

Page 124: ...forwarding Note If the IP Deskphone is ringing or is in Do Not Disturb mode you cannot forward the call Cancel To exit the edit mode press the Cancel soft key Feature 1 Press the Feature soft key 2 En...

Page 125: ...he Address Book on page 134 Viewing the Address Book To access the Address Book press the Directory fixed key or press the View context sensitive soft key and then select Address Book from the menu To...

Page 126: ...nitiate a new call To initiate a call to a contact stored in the Address Book 1 Press the Directory fixed key to select a contact from the Address Book to call 2 Press the Up Down navigation key to hi...

Page 127: ...ct Address Book from the menu and then press the New context sensitive soft key abc 2 Press the abc 123 context sensitive soft key to toggle between alphabetic and numeric characters Next Back 3 Choos...

Page 128: ...oft key to add the contact to a group and then select the group for the contact to be added Press the No context sensitive soft key if you do not want to add the contact to your address book and retur...

Page 129: ...context sensitive soft key to toggle between alphabetic and numeric characters 5 Use the dialpad to enter the new name for the contact Next Back 6 Choose one of the following Press the Next context se...

Page 130: ...ive soft key to designate the contact as a friend and return to the address menu screen Press the No context sensitive soft key if you do not want a contact designated as a friend and return to the ad...

Page 131: ...sensitive soft key Edit 2 Press the Edit context sensitive soft key to access the contact information Delete 3 Press the Delete context sensitive soft key to completely delete the contact from the Ad...

Page 132: ...up appears To copy a contact to the Address Book 1 Press the Up Down navigation key to highlight the contact in the Call Inbox or Call Outbox that you want to add to your Address Book and press the Co...

Page 133: ...If you do not need to change the name for the contact press the Next context sensitive soft key 6 Use the dialpad to enter a new phone number or new SIP address for the contact Next Back 7 Choose one...

Page 134: ...lect the group for the contact to be added Press the No context sensitive soft key if you do not want a contact designated as a friend and return to the address menu screen Press the Back context sens...

Page 135: ...ntact by using the Index Search method enter the index number When entering an index number larger than 9 you must enter the next digit quickly to move to that Prefs 1 Press the Prefs context sensitiv...

Page 136: ...nter the name by using the dialpad Using the Search feature You can search for a contact that is in your IP Deskphone Address Book You can save a contact name and SIP address found on the call server...

Page 137: ...oft key to return to the previous menu Note When the search is unsuccessful the following message appears No entries found for search criteria Call Search Exit 6 When a search result is successful you...

Page 138: ...hen a search result is not successful you can do one of the following Press the Search context sensitive soft key to return to the search menu and begin a new search Press the Exit context sensitive s...

Page 139: ...access your Call Inbox while the IP Deskphone is idle or while you are on a call Accessing the Call Inbox You can access the Call Inbox and initiate a call when the IP Deskphone is Idle For more info...

Page 140: ...one press the Enter key To view the details of a highlighted call press the Right navigation key See Viewing the details of a call in the Call Inbox on page 142 To leave the detail view and return to...

Page 141: ...t key to exit the Call Inbox Table 16 Additional user interactions Item Function Use the Enter key to place a call to the selected address using the primary login of the IP Deskphone The Enter key has...

Page 142: ...yed on the screen For more information see Initiating a call from the Call Inbox on page 146 Press the Enter key to place a call to the selected address using the primary login of the IP Deskphone Pre...

Page 143: ...view missed calls 1 Press the Msg Inbox key and press the Missed context sensitive soft key 2 Press the Up Down navigation key to highlight a call from the list of missed calls 3 Press the Right cont...

Page 144: ...highlighted missed call or all missed calls press the Delete context sensitive soft key For more information see Deleting calls in your Call Inbox on page 147 Note The IP Deskphone deletes only the mi...

Page 145: ...de Press Auto to change Missed Call Notification Message clearing mode Auto Manual 4 Choose one of the following Press the Auto context sensitive soft key to change the clearing mode for the xx new ca...

Page 146: ...1 If your service provider requires that a Directory Number DN be used to initiate a call the Call Inbox entry must have the DN to initiate a call Note 2 While you are on a call you can initiate a ne...

Page 147: ...delete calls from your Call Inbox Edit Call 4 To place a call to the selected address do one of the following Lift the handset Press the Headset fixed key Press the Handsfree fixed key or Press the Ed...

Page 148: ...ve soft key to delete all the calls from the selected caller Press the All context sensitive soft key to clear all calls from the Call Inbox Press the No context sensitive soft key to return to the In...

Page 149: ...s Accessing the Call Outbox You can access the Call Outbox and initiate a call when the IP Deskphone is Idle For more information see Initiating a call from the Call Outbox on page 150 Active For more...

Page 150: ...Call Outbox 3 Choose one of the following To view details of the selected call press the Right navigation key See Viewing the details of a call in the Call Inbox on page 142 To leave the detail view a...

Page 151: ...all press the Right navigation key See Viewing the details of a call in the Call Outbox on page 152 4 You can initiate a call from the highlighted call of the Call Outbox list or from the details of a...

Page 152: ...r All No 3 Select one of the following context sensitive soft keys Press the Yes context sensitive soft key to delete the highlighted call Press the AllUsr context sensitive soft key to delete all the...

Page 153: ...l in the Call Outbox you can do one of the following Initiate a call to the caller displayed on the screen See To initiate a call from the Call Outbox on page 150 View a previous caller in the Call Ou...

Page 154: ...in your Call Outbox Select Back 3 Choose one of the following Press the Select context sensitive soft key to initiate a call to the highlighted caller Note This places the current call on hold if it i...

Page 155: ...ll to another phone number or SIP address Making a new call You can initiate a new call during a current call If you do not place the current call on hold first the IP Deskphone automatically places t...

Page 156: ...ng a call on hold Use the Hold feature when you are talking to one contact and want to perform another action such as answer a new incoming call transfer a call or initiate a new call You can have a n...

Page 157: ...t key instead of the Audio context sensitive soft key When you highlight a call that is not active you can retrieve the call from on hold and make it active by pressing the Activate context sensitive...

Page 158: ...Actvate Press the Audio context sensitive soft key to change the audio settings or the current active call The Actvate context sensitive soft key appears when the highlighted call is not the selected...

Page 159: ...ft keys Trnsfer more If you press the more context sensitive soft key from the first menu list twice you access the following context sensitive soft keys Prefs more If you press the more context sensi...

Page 160: ...tive call 160 more Press the more context sensitive soft key to select a new menu list of context sensitive soft keys The next available menu list contains the following context sensitive soft keys Co...

Page 161: ...ones and volume settings and to configure a USB headset 3 Feature Options use to configure the following Programmable keys Call Ignore Action Call Fwd Notification Answer Mode Settings appear when the...

Page 162: ...e to lock or unlock the following USB devices USB Mouse USB Keyboard USB Headset USB flash drive 8 User Settings use to modify the following Call Settings more Press the more context sensitive soft ke...

Page 163: ...ighted call on hold do one of the following Press the Line feature key beside the flashing LCD indicator Press the Hold fixed key to retrieve a call on hold 1 Press the Up Down navigation key to highl...

Page 164: ...en you are on an active call To use call conferencing 1 Enter the first phone number or SIP address that you want to call 2 Place the active call on hold 3 Make a second call 4 When the second call is...

Page 165: ...te 3 The IP Deskphone does not automatically place the call you want to transfer on hold To prevent the caller from hearing the transfer process place the caller on hold and then complete the transfer...

Page 166: ...which you are transferring the call Select a contact from the Address Book Call Inbox or Call Outbox by pressing the corresponding fixed key Highlight a contact from the list and then press the Selec...

Page 167: ...tive soft keys Press the Yes context sensitive soft key to consult with the contact to which you are transferring the call before completing the transfer Press the No context sensitive soft key to tra...

Page 168: ...he Feature soft key 2 Enter 74 on the keypad 3 Press the Enter key located in the center of the navigation key The deskphone displays the following prompt PrkOn 4 Using the key pad enter an ID for the...

Page 169: ...ked call 1 Press the Feature soft key 2 Press the 74 on the key pad 3 Press the Enter key located in the center of the navigation key The deskphone displays the following prompt UnPark 4 Using the key...

Page 170: ...SB flash memory device support on page 184 Programmable keys You can configure the programmable keys on the IP Deskphone or on a Key Expansion Module KEM to activate specific features When you configu...

Page 171: ...to activate any of the following features Call Forward feature code 4 Paging feature code 60 Intercom Call feature code 66 Call Park feature code 74 Call pickup group feature code 75 Call pickup exte...

Page 172: ...ogrammable key that you want to assign a feature to The screen prompts you to enter a feature code Feature 5 Press the Feature soft key The screen displays the following prompt F 6 Enter a feature cod...

Page 173: ...gure speed dialing Feature 1 Press the Feature soft key 2 Enter 1 or 2 on the dialpad 3 Press the Enter key The Speed Dial screen displays and prompts you to Press a button 4 Press the programmable ke...

Page 174: ...pts you to enter a label Enter a label using the keypad or press the Enter key to use the phone number as the label 7 Press the Enter key The screen displays Programmed and a label displays next to th...

Page 175: ...r incoming calls to your IP Deskphone by configuring the Incoming Call Privacy setting To configure Incoming Call Privacy 4 Press the programmable key that you want to query The screen displays text t...

Page 176: ...no restriction Name restricts only the name Address restricts only the address All restricts name and number Change Back 3 Choose one of the following Press the Change context sensitive soft key to c...

Page 177: ...the call select Audio Change codec and then press OK The following context sensitive soft keys are available on the Audio Codes page Ok to view the Audio Codec Selection screen Back to return to the p...

Page 178: ...soft keys are available for the audio codec ordering page Save to save the current order as the new preferred codec order MoveUp to move the highlighted codec up in the list MoveDwn to move the highl...

Page 179: ...anner text to display when the screensaver lock is active The following are the items on the displayed list Mode to enable or disable the screensaver and choose if the screensaver is to be password pr...

Page 180: ...screensaver this menu option is unavailable to you Enabling the screensaver in password protected mode prompts you to enter the password before logging in The screen lets you launch the user defined...

Page 181: ...sword must be correctly entered to cancel the screensaver If you enable the screensaver with no password mode Any user interaction key presses mouse movement or incoming call cancels the screensaver w...

Page 182: ...s placed using the primary user The Network menu is accessible to administrators double press of the services key even when the screensaver is active If user defined passwords are allowed a mechanism...

Page 183: ...hat contains all the available image files on the Flash File System Selecting an image screen Select an image from a list of images currently stored on the Flash File System of the device 1 To select...

Page 184: ...o USB drives plugged into the IP Deskphone the root screen of the IP Deskphone file system screen the screen that appears The following are the options available for the Root screen Select use to ente...

Page 185: ...tings 185 Select to enter the selected device Exit to dismiss the file manager and returns to the Services menu After you select the device you want to navigate one of the following screens in Figure...

Page 186: ...Configuring custom settings 186 Figure 19 File manager device browsing screen...

Page 187: ...on a USB device and press Send you can send or copy the selected file to the IP Deskphone Based on the file extension the destination folder gets selected automatically for example PNG files are sent...

Page 188: ...lable for the Select Destination screen OK to enter in to the selected folder Back to return to the previous screen After you have confirmed to send a file from the IP Deskphone to the USB drive the S...

Page 189: ...Configuring custom settings 189 Figure 20 File Manager Select Destination screen...

Page 190: ...e system or to invoke a specific handler for the selected file configured after this screen is invoked by other mechanisms Specific example of this is a device configuration file which causes the IP D...

Page 191: ...hone A success message appears on the screen displaying that the file is copied to the IP Deskphone successfully Figure 21 on page 191 displays a sample success message Figure 21 Sample success messag...

Page 192: ...Select the file you require and press the Send context sensitive soft key You are prompted to select the destination folder on the plugged in USB drive Navigate to the folder MyRings and press the Do...

Page 193: ...Configuring custom settings 193 An error message displays on the screen due to insufficient space on the USB device or the selected file type not being enabled in the File Manager device configuration...

Page 194: ...kphone information To view the Phone information for the Avaya 1120E IP Deskphone You can view the following information Load Ver Software E M Software FeatActv Srv Pkg Location Note You cannot make a...

Page 195: ...key on the main Phone Information screen to hide information that is protected If the Details context sensitive soft key is disabled you cannot view details on the Phone Information details screen To...

Page 196: ...tes on page 196 5 Reset Phone use to perform a reset of the IP Deskphone For more information see Resetting the IP Deskphone on page 197 6 File Manager For more information see Erasing the user data o...

Page 197: ...ontext sensitive soft key check for the latest software update for your IP Deskphone Press the No context sensitive soft key to return to the previous menu without checking for an update Note While th...

Page 198: ...y default configuration settings You can delete some or all of these files The deletion of files is often necessary when the IP Deskphone is redeployed to a different user 4 Use the dialpad to enter y...

Page 199: ...login password to access the File Manager menu abc 3 Press the abc 123 context sensitive soft key to toggle between alphabetic or numeric input 4 Use the dialpad to enter your password Ok Back 5 Choo...

Page 200: ...r press the Select context sensitive soft key To delete contents of the selected folder press the Delete context sensitive soft key Note Folders cannot be deleted because they are on the IP Deskphone...

Page 201: ...highlighted user profile from the list Press the Back context sensitive soft key to return to the previous menu 3 Log off or restart the IP Deskphone to complete the process 1 Press the Up Down naviga...

Page 202: ...sitive soft key to delete the highlighted language file from the list Press the Back context sensitive soft key to return to the previous menu 1 Press the Up Down navigation key to highlight the log f...

Page 203: ...ngs to select and edit domains Next Back 1 Choose one of the following Press the Next context sensitive soft key to delete the system file Press the Back context sensitive soft key to return to the pr...

Page 204: ...omatic remote software updates Note Your system administrator must enable Remote check for update for this feature to work Your IP Deskphone may be configured to perform automatic software updates If...

Page 205: ...kphone is ringing and you press No the call is not disconnected and the software update does not occur The IP Deskphone displays the software download prompt again in three minutes a total of three ti...

Page 206: ...The display icons on the IP Deskphone also indicate the current call state Display screen icons Table 17 on page 206 lists the display icons of the IP Deskphone Table 17 Display screen icons Part 1 of...

Page 207: ...t at the top right of the IP Deskphone lights to indicate incoming calls or when a caller leaves you voice mail Do Not Disturb Call Forward Inbox Incoming Call Answered Incoming Call Missed New Incomi...

Page 208: ...ns are idle or busy You can also answer calls to those extensions Table 19 on page 208 lists the status visual indicators that the IP deskphone uses to show the status of the line that you are monitor...

Page 209: ...Fixed keys The Avaya 1120E IP Deskphone is available with either icon fixed keys or English text fixed keys Both types are presented below Short cut and navigation function keys Copy information from...

Page 210: ...t context sensitive soft keys Telephone feature keys Use to increase the volume of the handset headphones phone speaker handsfree and alerting volume phone ringing Use to decrease the volume of the ha...

Page 211: ...e call Activates your IP Deskphone headset when connected The red LED of the Headset key lights when you use a headset Use to place a call on hold or to retrieve a call on hold Login 1 Enter your User...

Page 212: ...key or the Line feature key and dial from the Address Book or Inbox Outbox as follows 1 Press the Address Book or Inbox or Outbox key 2 Navigate to the required entry 3 Press the Select key to conect...

Page 213: ...s no stored redial number NewCall appears and has the same effect as pressing the primary user line key dial prompt abc or 123 Toggle between alpha and numeric input modes To type letters abc must be...

Page 214: ...5 Misc Options Set alpha dialing search method privacy settings Ends dialing location and time 6 Network Access Server Settings Device Settings Diagnostics and Lock 7 USB Locks Enable or disable USB d...

Page 215: ...ne to place another call during an active call Use to make a conference call Trnsfer Transfer the current call to another location or contact Audio 1 Change audio setting Use to change the audio setti...

Page 216: ...ew menu list When you press More a different selection of Context sensitive soft keys appears Press once to switch to NewCall Press twice to switch to Prefs Press three time to switch back to the main...

Page 217: ...d A menu item for Call Decline Reasons displays on the IP deskphone when you select Prefs Feature Options but will not function Ends Dialing A menu item for Ends Dialing displays on the IP deskphone w...

Page 218: ...Limitations 218...

Page 219: ...ium customarily used for software interchange for a charge no more than our cost of physically performing source distribution To get access to the source code you may contact Avaya at 408 577 7666 The...

Page 220: ...ployee and thus cannot be copyrighted This software database is freely available to the public for use The National Library of Medicine and the U S Government have not placed any restriction on its us...

Page 221: ...t By contrast the GNU General Public License is intended to guarantee your freedom to share and change free software to make sure the software is free for all its users This General Public License app...

Page 222: ...ONDITIONS FOR COPYING DISTRIBUTION AND MODIFICATION 0 This License applies to any program or other work which contains a notice placed by the copyright holder saying it may be distributed under the te...

Page 223: ...be reasonably considered independent and separate works in themselves then this License and its terms do not apply to those sections when you distribute them as separate works But when you distribute...

Page 224: ...copy modify sublicense or distribute the Program except as expressly provided under this License Any attempt otherwise to copy modify sublicense or distribute the Program is void and will automatical...

Page 225: ...nded to make thoroughly clear what is believed to be a consequence of the rest of this License 8 If the distribution and or use of the Program is restricted in certain countries either by patents or b...

Page 226: ...ATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES EN...

Page 227: ...mmer or your school if any to sign a copyright disclaimer for the program if necessary Here is a sample alter the names Yoyodyne Inc hereby disclaims all copyright interest in the program Gnomovision...

Page 228: ...e following component is licensed under libpng license Libpng 1 2 37 June 4 2009 Libpng License This copy of the libpng notices is provided for your convenience In case of any discrepancy between this...

Page 229: ...h 20 2000 are Copyright c 1998 1999 Glenn Randers Pehrson and are distributed according to the same disclaimer and license as libpng 0 96 with the following individuals added to the list of Contributi...

Page 230: ...sed of the possibility of such damage Permission is hereby granted to use copy modify and distribute this source code or portions hereof for any purpose without fee subject to the following restrictio...

Page 231: ...994 1995 All rights reserved Kern random License This code is derived from software contributed to Berkeley by Chris Torek Redistribution and use in source and binary forms with or without modificatio...

Page 232: ...D AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF...

Page 233: ...ONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER...

Page 234: ...relating to this software or products derived from it This software may be referred to only as the Independent JPEG Group s software We specifically permit and encourage the use of this software as t...

Page 235: ...ntation would be appreciated but is not required 2 Altered source versions must be plainly marked as such and must not be misrepresented as being the original software 3 This notice may not be removed...

Page 236: ...Third party terms 236...

Page 237: ...s is the equipment operated by your service provider that manages the calls to and from your phone Call Subject This is a feature that you can use to send a message to the person you are contacting as...

Page 238: ...e other two callers can speak together context sensitive soft keys This is a set of four programmed keys directly beneath the display area You use these keys to access and select menu items Copy Key T...

Page 239: ...have up to 54 additional line feature keys with three Expansion Modules Feature Status Indicator This refer to an LCD or an LED signal that indicates a data message contact or feature status by a flas...

Page 240: ...ll is automatically answered at the telephone or d a line is automatically selected for an outgoing call Parked Call This is an active call you park on the server or to another user that can be retrie...

Page 241: ...consists of screen displays that interact with the end user as a result of an action or event User Profile Your User Profile that contains your specific settings and data saved and available when you...

Page 242: ...Terms you should know 242...

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Avaya 1120E IP, User Manual

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