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First Communications

Cloud IP PBX User Guide

(Yealink)

2017

Property of First Communications

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Summary of Contents for T42S

Page 1: ...First Communications Cloud IP PBX User Guide Yealink 2017 Property of First Communications...

Page 2: ...Quick Reference Guide 11 Base Station Setup and Handset Registration 12 Yealink CP860 13 Transferring a Call 14 Blind Transfer 14 Attended Transfer 14 Parking and Retrieving a Call 15 Parking a Call 1...

Page 3: ...Phone Details Tab 21 Group Profile Tab 22 Group Services Tab 22 Group Services Auto Attendant 23 Group Services Hunt Group 23 Group Services Feature Access Codes FAC 24 Disaster Redirect 25 Call Deta...

Page 4: ...rtal This guide will help you get up and running with your new phone system as soon as possible It will help you solve most common frequent issues that customers tend to come across To access the Clou...

Page 5: ...et Key Message Key Redial Key Activates and indicates mute feature Activates and Indicates the headset features Accesses voicemails Redial a previously dialed number 5 Speaker Key Activates and indica...

Page 6: ...fer To transfer a call in progress press the Tran or Transfer soft key Dial the destination number and then press the key When the destination party answers announce the caller then press the Tran or...

Page 7: ...and indicates mute feature Activates and Indicates the headset features Accesses voicemails Redial a previously dialed number Places a call on hold or resumes a held call Transfer a call to another pa...

Page 8: ...all Transfer To transfer a call in progress press the Tran or Transfer soft key Dial the destination number then press the key When the destination party answers announce the caller then press the Tra...

Page 9: ...Key Transfer Key Activates and indicates mute feature Activates and Indicates the headset features Accesses voicemails Redial a previously dialed number Places a call on hold or resumes a held call Tr...

Page 10: ...progress press the Tran or Transfer soft key Dial the destination number then press the key When the destination party answers announce the caller then press the Tran or Transfer soft key to complete...

Page 11: ...Keys Label automatically to identify their context sensitive features 6 Message Key Accesses the voicemail or missed call 7 On Hook Power Key Cancels actions or ends a call Rejects an incoming call 8...

Page 12: ...nt call Use the up down arrows or the Swap soft key to swap between the calls Call Transfer To transfer a call that is in progress press the Options soft key and select either Blind Transfer or Transf...

Page 13: ...nassigned phones will now be available NOTE Some W52P base stations ship with a firmware that does not support automatic provisioning If this is the case you will need to manually provision the device...

Page 14: ...o idle screen 4 Directional Pad Scrolls through displayed information Confirm and cancel actions 5 Key Pad Provides the digits letters and special characters in context sensitive applications 6 Volume...

Page 15: ...e extension of the person you wish to transfer to 3 Press the OK key your caller will be unable to hear your conversation as they are now on hold OK is located to the right of your dial pad in the cen...

Page 16: ...Keep in mind you can retrieve the call from any phone in your network as long as you know where it was parked in the first place 4 Wait to hear prompt Your call has been parked Retrieving a Call 1 If...

Page 17: ...1111 o You will also be prompted to record your personalized name As long as you record a personal greeting the name recording is not customer facing therefore you can record something as simple as ge...

Page 18: ...ull personal greeting b Your new passcode is only required to be 4 digits Recording a Personal Greeting 1 Press the Message button on the right of your dial pad 2 Enter passcode followed by 3 Prompt w...

Page 19: ...umber and refer right to 4 for instructions 2 Once the automated attendant answers enter your extension number a If you are calling during business hours and someone answers they should transfer you t...

Page 20: ...First Communications Cloud IP PBX User Guide Yealink 19 Voicemail Options Flow...

Page 21: ...b shows if the device is online and how many shared call appearances are associated with this user multiple phones devices per this user s account You will also see what kind of device phone is associ...

Page 22: ...information Call Settings Tab This feature will allow you to perform changes for the user s call settings By clicking on the View all Services link you re able to see the full features this user has a...

Page 23: ...Group Services Tab The most comonly used features of this tab are Auto Attendant Hunt Groups Music on Hold and FAC Feature Access Codes Auto Attendant Serves as an automated receptionist that answers...

Page 24: ...route calls to a specific user or hunt group Group Services Hunt Group Name description of you want the HUNT GROUP to display in the group No answer settings allows you to manipulate how many rings b...

Page 25: ...g Busy Interrogation 67 Do Not Disturb Deactivation 79 Call Forwarding Busy to Voicemail Activation 40 Flash Call Hold 22 Call Forwarding Busy to Voicemail Deactivation 40 Group Call Park 58 Call Forw...

Page 26: ...First Communications Cloud IP PBX User Guide Yealink 25 Disaster Redirect Feature allowing the Administrator to assign fail over numbers in case of an emergency Cell phone Landline...

Page 27: ...munications Cloud IP PBX User Guide Yealink 26 Call Details Administrators have access to pull call records for users within their group Date Inbound Missed Outbound specific records are available to...

Page 28: ...ard 3 From your Group Services drop down you will go to the Site Services drop down 4 From the Site Services drop down menu you will find Music on Hold 5 Click on Music on Hold 6 Once you click on Mus...

Page 29: ...double click the file then click Upload next to the browse button and Save at the bottom of your screen a If you have multiple departments created for your group you will need to do this for all of yo...

Page 30: ...will be prompted through various alternative options o Press 1 to delete message and rerecord o Press 2 to listen to the message o Press 3 or hang up to send the message You can press re record as man...

Page 31: ...e confusing if it shows Everyday All Day however First Comm has this scheduled for you accordingly in the appropriate locations 9 BROWSE and search for your recorded greeting NOTE Make sure your new r...

Page 32: ...First Communications Cloud IP PBX User Guide Yealink 31 10 Select recorded greeting from your network 11 SAVE changes...

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