Get started
Total approximate installation time: 20 minutes
UVEP692_ATT121140829-4_UV_WG_Swap_3800_3801 wo_Voice_BC_RELEASE
UVEP692_ATT121140829-4_UV_WG_Swap_3800_3801 wo_Voice_FC_RELEASE
ATT121140829-4
Wireless Gateway Swap 3800 to 3801 w/o Voice
9/15
These instructions will guide you through the process of replacing your U-verse Wi-Fi Gateway.
In the box:
Wi-Fi Gateway
(Front View)
ATT100070695
FPO
©2015 AT&T Intellectual Property. All rights reserved. AT&T and Globe logo are trademarks of AT&T Intellectual Property.
Additional U-verse information
Manage your account:
Available 24/7, download the myAT&T app at
att.com/myattapp
from your mobile device.
Support:
• For U-verse support, including live chat,
go to
att.com/uversesupport
• Visit
att.com/userguides
to find this guide
(ATT121140829-4 Wireless Gateway Swap 3800 to 3801
w/o Voice)
¿Habla español?
Por favor visite
att.com/uverseguias
para ver la
informacion en español
. También pueden ver la siguiente
guía:
ATT121140829-4
(Wireless Gateway Swap 3800 to
3801 w/o Voice) para más detalles
.
Accessibility Support:
• Alternate formats now available in large print or braille.
Call 800.288.2020 and request your guide number
(
ATT121140829-4
)
• Equipment:
- Voice Calls: 877.902.6350
- TTY Calls: 800.772.2889
• Repair Center:
- Voice Calls: 800.246.8464
- TTY Calls: 800.397.3172
• Accessible Tagged PDF: Visit
att.com/userguides
• Device Compatibility Feature: Compatible with any TTY/TDD
devices with standard phone line
Wi-Fi Gateway Power light is amber:
Don’t worry. This is a normal part of the power-up sequence.
Additional assistance:
Call 800.288.2020 and ask for “U-verse technical support.”
No TV or Internet service:
Need more help?
Check your connections:
Cables usually make an
audible click when secure.
Check Power:
Power light on the
Wi-Fi Gateway should be green; if
not, try another electrical outlet.
If your existing Wi-Fi settings did not transfer,
you will need to set up a new Wi-Fi Network
Name and Password. To do so, follow these steps:
·
Use settings from new Wi-Fi Gateway’s
yellow sticker
·
Open your device’s Wi-Fi connection settings,
select your Wi-Fi Network Name, and enter
Wi-Fi Password to connect
·
Record and keep your Wi-Fi settings for future
reference when connecting all your Wi-Fi devices
For use with High Speed Internet and TV
Check Service light on front
of the Wi-Fi Gateway:
If after
5 minutes, the light is red or off,
power down the Wi-Fi Gateway by
holding down the red reset button
for 10 seconds.
TV receivers not responding:
Confirm Service light is solid green
on the Wi-Fi Gateway. If so, hold
the TV receiver’s Power button
down for 10 seconds and release,
then wait five minutes.
Wi-Fi Gateway replacement
self-installation guide
Power Cord
POWER
ETHERNET
WIRELESS
HOME PNA
PHONE 1
BROADBAND
SERVICE
PHONE 2
SSID: 2WIREXXX
Wireless Network Key: XXXXXXXXXX
For help: att.com/support
Computer or TV
To cable jack
Reset
button
Power
button
Easy return
(Refer to return instructions in your kit)
Return your equipment at no cost
to you within 21 days to avoid a
$150 charge.
Take original Wi-Fi Gateway
and power cord to nearest The
UPS Store. Bring your AT&T
account number located on your
packing slip.
Please do not return other devices.
UPS will scan your equipment,
provide a receipt, pack, and ship
equipment to AT&T at no cost
to you.
A.
B.
C.
4.
Begin anytime!
You don’t need to wait until the
Service Activation Date listed on your packing slip.
