UVEP707_ATT142960896-3_UV_NVG599_TO_NVG_599_WO_VOICE_SWAP_GUIDE_BC_RELEASE
UVEP707_ATT142960896-3_UV_NVG599_TO_NVG_599_WO_VOICE_SWAP_GUIDE_FC_RELEASE
ATT142960896-3
(U-verse NVG599 to NVG599 without Voice Swap Guide)
08/16
These instructions will guide you through the process of replacing your Wi-Fi Gateway.
In the box:
Wi-Fi Gateway
(Front View)
ATT100070695
FPO
©2016 AT&T Intellectual Property.
All rights reserved. AT&T and Globe logo are registered trademarks of AT&T Intellectual Property.
All other marks are the property of their respective owners.
Power Cord
2 parts
Wi-Fi Gateway power light is amber:
Don’t worry.
This is a normal part of the power up sequence.
Additional assistance:
call 800.288.2020 and ask
for “technical support”
No TV or Internet service:
Need more help?
Power
Battery
Ethernet
Wi-Fi
HomePNA
Broadband 1
Broadband 2
Service
Phone 1
Phone 2
USB
Additional information
Test your Internet connection speed:
Our speed test takes less than a minute to perform two key
measurements (Download and Upload) to help you determine if
you should take steps to improve the performance of your online
experience: Visit
att.com/speedtest
.
Manage your account:
Available 24/7, download the myAT&T app at
att.com/myattapp
from your mobile device.
Support:
• For support, including live chat, go to
att.com/support
Repair Center:
Phone: 800.246.8464
IPv6
AT&T supports IPv6 across our network, equipment and
devices. Visit
att.com/ipv6
for more information.
Accessibility Support:
• Alternate formats now available in Large Print or Braille.
Call 800.288.2020 and request your guide number
(ATT142960896-3)
• Telephone equipment for visual and/or hearing impaired:
- Phone: 877.902.6350
- TTY: 800.772.2889
• Repair Center:
- Phone: 800.246.8464
- TTY: 800.397.3172
• Accessible Tagged PDF: Visit
att.com/userguides
• Compatible with any TTY/TDD devices with standard
phone line
¿Habla español?
Para ver a esta guia en español, visita
att.com/guias
y haz
clic en la pestaña Internet. Desplázate hacia abajo a donde
dice “Guís de Reemplazxo” y elije
[ATT142960896-3]
Go to att.com/fibersupport to find answers to frequently asked questions.
Get the most from AT&T Fiber
SM
and find out what it can do for you.
• Internet Speed
: How do I improve my speed?
• U-verse TV
: How AT&T Fiber makes your U-verse TV experience better?
• More Support
: Having trouble with your Fiber connection?
Check your connections:
Cables usually make an
audible click when secure.
TV Receivers not responding:
Confirm Service light is solid green
on the Wi-Fi Gateway.
If so, hold the TV receiver’s power
button down for 10 seconds and
release, then wait five minutes.
POWER
Power
button
Check Power:
Power light on the
Wi-Fi Gateway should be green; if
not, try another electrical outlet
Check Service light on front
of the Wi-Fi Gateway:
If after
5 minutes, the light is red or off,
power down the Wi-Fi Gateway by
holding down red reset button for
15 seconds.
Power
Battery
Ethernet
Wi-Fi
HomePNA
Broadband 1
Broadband 2
Service
Phone 1
Phone 2
USB
Green
Light
For help, att.com/support
Wi-Fi Password: XXXXXXXXXXXX
Wi-Fi Network Name: ATTXXXXXXX
Front View
Reset
Phone Lines
Cabl
e
Line
1 & 2
USB
Ethernet
1
2
3
4
DS
L
Br
oadband
ONT
Reset
button
Back View
If your existing Wi-Fi settings did not transfer
you will need to setup a new Wi-Fi Network
Name and Password. To do so follow these steps:
·
Use settings from new Wi-Fi Gateway
yellow sticker
·
Open your device’s Wi-Fi connection settings,
select your Wi-Fi Network Name and enter
Wi-Fi Password to connect
·
Record and keep your Wi-Fi settings for future
reference when connecting all your Wi-Fi devices
AT&T
Wi-Fi
®
Gateway
Replacement
self-
installation
guide
Get started
Total approximate installation time: 20 minutes
