PLG3500U
SUPREME
BIO- PRESSUREfilters
Owners Manual
w/ Ultra Violet Clarifier (UVC)
Alpine’s
Limited Warranty Information
Thank you for choosing an Alpine product! We aim to please with our wide range of products
including Fountains, Birdbaths, Statuary, Pond Supplies & More. All of our products are constructed
from the highest quality materials. In the event that we have not achieved our usual standard of
excellence, we will repair or replace the item, at our discretion, within the warranty period. A valid
proof of purchase, with the purchase date clearly indicated, must be provided. Photos of defective
merchandise will also be required to help distinguish the actual cause of the defect. Please read
below for a detailed description of warranty coverage.
•
Water Damage
Alpine products are not manufactured to withstand extreme temperatures. Improper storage that
allows water to freeze within a product may cause damage and is considered negligence and will,
therefore, not be covered under this warranty. The use of “hard water,” and/or caustic cleaners, can
affect the paint or other finishes. Failure to keep the unit clean, and use of such additives/cleaners,
will also void the warranty. Please note: for fountains, it is normal for some splashing to occur and
protecting the immediate surfaces is not the responsibility of Alpine Corporation.
•
Paint & Color (Retention and/or Loss)
The use of water will cause natural erosion to the color. This area can be touched up using standard
paint. The paint is designed to protect the entire finish against breakdown of color. As with any
product, all finishes with time will gradually fade and discolor. The warranty will only cover against
severe or complete fading within the first year, from date of purchase, with the above exclusion.
•
Procedure/Service
Should a warranty/claim be needed, you should contact the retailer from whom you purchased the
product. If that not an option, you can contact Alpine Corporation at www.alpine4u.com. When
contacting Alpine Corporation, you must be prepared to show proof of purchase, provide
photographs, and any other information needed to validate your claim. This may be necessary to
distinguish between a partial or complete replacement of a defective product. The warranty does not
cover any items with multiple parts; the warranty will ONLY cover the individual component of the
unit/item that may be defective. Replacement parts can be made available to a consumer through
the original selling party, or an approved parts retailer. If this is not an option, contact our customer
service department.
•
Not Covered Under Warranty
The limited warranty will NOT cover cases of damages due to
1.
Damages caused in Transit
2.
Inadequate care and/or neglect
3.
Environmental and/or natural elements
4.
Immersion in water, unless specified
5.
Improper Installation/Storage and/or Maintenance
This warranty is void if the product has been damaged by accident, misuse, negligence, improper
installation and/or modifications have occurred. This includes any and/or all defects arising out of
freezing water damage, hard water damage, failure to keep the unit clean and free of harmful
additives such as bleach, chlorine, etc…. which affects the paint and/or parts. This warranty also
does not cover any additional charges or installation, removal, disposal and/or shipping costs or
consequential damage associated with any warranty claim
