Alcatel-Lucent IP Touch 4068 User Manual Download

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Alcatel-Lucent OmniPCX Enterprise

Communication Server

Alcatel-Lucent IP Touch 4068 Attendant Set

User Manual

Summary of Contents for IP Touch 4068

Page 1: ...Alcatel Lucent OmniPCX Enterprise Communication Server Alcatel Lucent IP Touch 4068 Attendant Set User Manual ...

Page 2: ...nformation presented is subject to change without notice Alcatel Lucent assumes no responsibility for inaccuracies contained herein Copyright 2014 Alcatel Lucent All rights reserved The CE mark indicates that this product conforms to the following Council Directives 2004 108 EC concerning electro magnetic compatibility 2006 95 EC concerning electrical safety 1999 5 EC R TTE ...

Page 3: ... 1 4 next Page 1 5 rt hold Page 1 5 camp on Page 1 6 Set Standard Keys 1 6 Softkeys Dynamic Feature Keys 1 7 Fixed Feature Keys 1 8 Programmable Keys 1 9 Set LEDs 1 10 Connecting Optional Equipment 1 10 Headset 1 10 External Station Speaker 1 11 Plugging a PC to the Set 1 11 Chapter 2 Basic Features 0 1 ...

Page 4: ...nswer 2 16 Answering an Internal Call 2 16 Answering an External Call 2 17 Answering a Call to the Attendant Group 2 17 The Attendant Does Not Answer Immediately 2 18 Answering a Callback Request 2 19 Putting a Call on Hold 2 20 Consultation Call 2 21 Consultation Call to an Internal User 2 21 Consultation Call to an External User 2 24 Initializing a Three Party Conference 2 26 Call Transfer routi...

Page 5: ...e 3 8 Net Net Key Present on the Smart Display Module 3 8 Trunk Group Supervision 3 8 O S Trunk Supervision 3 9 Individual Hold 3 9 Indiv hold Key Present on the main perso Page 3 9 Indiv hold Key Present on the Smart Display Module 3 9 Call Presentation 3 10 Transfer with Privilege 3 11 Chapter 4 Management from the Attendant Set Management Overview 4 1 menu Page Structure 4 1 Customizing your At...

Page 6: ... 12 Checking your Attendant Set Configuration 4 13 Reading the Attendant Set IP Parameters 4 13 Reading the Attendant Set Software Version 4 14 Carrying Out a Phone Test 4 15 Selecting the Attendant Group Status 4 15 Selecting the Entity Status 4 15 Sign Off Sign On 4 17 Information 4 17 0 4 ...

Page 7: ...e Alcatel Lucent IP Touch 4068 Phone set offer all the features required for efficient management of incoming and outgoing calls Some system features can be accessed from the attendant set They include depending on system settings Attendant status change e g switchover from day to night status This results in differences in call routing and the features that can be accessed on the set External lin...

Page 8: ...ands free operations 3 A socket to connect either a corded headset or speaker unit 4 A color display screen 5 An Alarm LED to signal incoming calls and alarms 6 Softkeys with dynamic labels labels depending on the context in which they are used 7 Fixed keys including Navigation keys used to scroll through the pages or lines of the set display Audio keys hands free listen and audio volume Direct fe...

Page 9: ...eration the set displays An information bar indicating the current date and time and displaying icons as detailed below The waiting call counters normal and urgent calls are displayed on this information bar periodically depending on configuration of Alcatel Lucent OmniPCX Enterprise Communication Server Note Urgent waiting calls are calls being on hold for more than thirty seconds table 1 1 Statu...

Page 10: ...lay Press the left and right arrows on the navigator to move to the previous or next page and press the up and down arrows on the navigator to scroll through the content of a page 1 3 1 menu Page The menu page enables to Customize the attendant set environment language ringing password optional equipments options Program the set directory Configure the programmable keys Change the status of the at...

Page 11: ...s been defined in the system as speed dialing number When this is not the case the caller directory number is displayed as well as the name of the trunk group Up to eight incoming calls can be displayed in the next page four calls can be displayed simultaneously on the screen Figure 1 5 next Page Example 1 3 4 rt hold Page The rt hold page displays the calls being routed and the calls put on hold ...

Page 12: ...e when no common hold key has been programmed on the set main perso page Note Use scroll bar to see more calls the whole camp on page can display only eight calls Figure 1 7 camp on Page Example 1 4 Set Standard Keys The Alcatel Lucent IP Touch 4068 Phone operating as attendant includes A dialing keypad with 12 keys 0 1 to 9 and An alphabetic keyboard with 34 keys Dynamic feature softkeys Fixed fe...

Page 13: ...s to Release Release the current call Ring Call the selected set Broker Switch between two users in conversation the other party is auto matically put on hold Intrude i e barge in Barge in a conversation between two users Intrude Off End intrusion in a conversation Transfer Transfer the first party to the second consultation call Transfer off Deactivate temporarily the Auto transfer feature for th...

Page 14: ... attendant set Modify system management Save and use the set individual phone book 1 4 2 Fixed Feature Keys The fixed keys cannot be modified by the attendant or system administrator table 1 3 Navigation Keys Key Action OK Validates data entry Left cursor Goes back to previous tab home page or call management Goes back to the previous entry when viewing data for dial by name unanswered calls calls...

Page 15: ...ress switches back to home page when the display is set on the tele phone application Pressing the key then a softkey on the main perso page may be used to modify or delete a programmable softkey Pressing the key then keys on the attendant set may provide information about these keys Provides access to callback requests A short press on the key automatically dials the last number that was dialed A...

Page 16: ...keys The available modules are the Smart Display modules providing each one 14 keys associated to an electronic icon and label Each key can be programmed as a resource or supervision key Some of these keys may be locked by the system manager 1 5 Set LEDs The Alcatel Lucent IP Touch 4068 Phone set LEDs are An alarm LED located at the top right of the set display The LED behavior is LED Color Signal...

Page 17: ...Lucent IP Touch 4068 Phone set in the same way as for headset Plug the external speaker s jack into the associated set connector To take the external station speaker into account customize the Alcatel Lucent IP Touch 4068 Phone set as described in Alcatel Lucent IP Touch 4068 Attendant Set Management from the Attendant Set Declaring an External Equipment 1 7 Plugging a PC to the Set The Alcatel Lu...

Page 18: ...Chapter 1 1 12 ...

Page 19: ...ctly on the dialing keypad To reach an external number the attendant first dials the external prefix before the external number 2 2 2 Calling via the Set Directory The personal directory see the Alcatel Lucent IP Touch 4068 Attendant Set Management from the Attendant Set Assigning Programmable Keys is used to select an internal or external user via a softkey without having to dial the full destina...

Page 20: ...telephone area corresponding to the user you want to call is displayed on the screen Figure 2 3 Telephone Area Example The above example indicates that the user you want to call is free You may Call this user Ring softkey Not call this user Release softkey Send a call back request to this user Call back softkey 2 2 3 Dial Call by Name This feature is used to select a party by name Dial by name can...

Page 21: ...or more characters then confirm by pressing the required softkey Name Initials Name 1stName When only one result corresponds to the search the screen displays 1 answer Figure 2 5 Example of Dial by Name Result Pressing the Call softkey displays the telephone area shown in figure Telephone Area Example When more than one result corresponds to the search the screen displays a page indicating the num...

Page 22: ...dated in both system option and attendant data When a SIP device a Conversation user for instance is reserved the attendant can Ring the device Release the call Make a call transfer This reservation attendant control is indicated on the user set depending on the type of user set By an icon next to the multiline keys multiline set By the deletion of all entries on the screen By a message Reserved b...

Page 23: ... to 4059 EE Attendant which already has its own mechanism In other words the parameter SIP registered pseudo reservation has to remain to No for this kind of attendant Otherwise two steps of reservation would be launched Override supplementary service Supplementary services such as Call Forwarding and Do Not Disturb override remain unavailable towards Conversation and SIP devices External Voice Ma...

Page 24: ...lled party belongs That the selected set is free also indicated by the symbol in the telephone area tab The following softkeys are available Ring To activate ringing on the called set Release To release this user Call back To send a call back request to this user The user set is called by pressing the Ring softkey The screen then displays Figure 2 8 Call Screen Example The user answers the call an...

Page 25: ... as free by the attendant set The user is in conversation with an internal or external party After dialing the directory number of the called party the screen displays Figure 2 10 Telephone Area Example the Called Set is Busy but Informed of the Second Call The following softkeys are available Ring To activate ringing on the called set Release To release this user Call back To send a call back req...

Page 26: ...user Camp on To ring automatically the busy set as soon as the user has hung up After having activated call waiting Camp on off softkey is used to deactivate it Call back To send a call back request to this user 2 3 3 2 2 Set in Conversation with External Party The user to call is in conversation with an external party After dialing the directory number of the called party from the attendant set t...

Page 27: ...all back To send a call back request to this user 2 3 4 Special Cases Unreachable or Forwarded Sets 2 3 4 1 The Set Cannot Be Reached After dialing the directory number of a user programming his her set or dialing a number the screen displays Figure 2 13 Unreachable Set Example 2 3 4 2 The Set Does Not Exist In idle state if the attendant dials a number which is not recognized by the numbering pla...

Page 28: ...he first party 2 3 4 3 The User Has Programmed Do Not Disturb on his her Set When the users have programmed Do Not Disturb on their sets they are still reachable but the telephone area displayed on the attendant set screen indicates that they do not want to be disturbed DND is free Figure 2 16 Telephone Area Example the Called Set is Free but does not want to be disturbed 2 3 4 4 The Set is Forwar...

Page 29: ...ivate the Privileged access override feature so that the for warded set can be called despite the forwarded status of the set Call back To send a call back request to the forwarding destination set 2 3 4 4 2 The Set is Forwarded on No Answer For example set 13013 is forwarded to set 13010 The attendant dials the directory number 13013 of the called party The screen displays Figure 2 18 Telephone A...

Page 30: ...forwarded set Figure 2 20 Telephone Area Example the Called Set 13013 is Forwarded on No Answer on Set 13010 The following softkeys are available Ring To activate ringing on the forwarding destination set Release To release both the forwarding destination set and the forwarded set Overide To activate the Privileged access override feature so that the for warding destination set can be called Call ...

Page 31: ...rride feature so that the for warded set can be called despite the forwarded status of the set Pressing the Overide softkey displays the following screen see fig ure Telephone Area Example Forwarded on Busy Set 13010 over rides the Forwarding Destination Set Call back To send a call back request to the forwarding destination set Figure 2 22 Telephone Area Example Forwarded on Busy Set 13010 overri...

Page 32: ...e Area Example External Access Prefix Dialed Trunk group name in the telephone area is the name of the group of external lines When the ARS prefix has been dialed the screen displays Figure 2 24 Telephone Area Example ARS Prefix Dialed External in the telephone area indicates that the ARS feature selects the optimum route for the external call Pressing the Release softkey releases the current call...

Page 33: ... To release the current call When all the digits of the external number have been dialed the screen displays Figure 2 26 Telephone Area Example All Digits of the External Number Dialed The following softkeys are available Correct To correct the last digits dialed in case of dialing mistake Send To activate ringing on the called external set Release To release the current call Note After a short ti...

Page 34: ...t from the Attendant Set Selecting Answer and Transfer Operating Modes Following methods to answer a call concern manual answer operating mode 2 5 2 Answering an Internal Call When receiving an internal call the Alarm LED located at the top of the attendant set flashes in green The screen displays Figure 2 27 Internal Call on Next page Example Pressing the softkey next to the name of the caller or...

Page 35: ...ing the softkey next to the number or name if known to the system of the caller or pressing the OK key of the navigator displays the following screen Figure 2 30 Telephone Area Example External Call in Conversation Trunk group name in the telephone area is the name of the group of external lines 2 5 4 Answering a Call to the Attendant Group If an internal user dials the group number the screen dis...

Page 36: ...rnal user set on hold with the music on hold or waiting tone Release To release the current call Forward ope To initialize a forwarding to another attendant by dialing his her call prefix or the call prefix of the attendant group As soon as dialing is complete forwarding is activated automatically Meet me conf To route the party to a meet me conference see Routing Participants to a Meet Me Confere...

Page 37: ...e Call Press the Sign on softkey to put the attendant in service The Next page see Alcatel Lucent IP Touch 4068 Attendant Set Introduction next Page is displayed 2 5 6 Answering a Callback Request An authorized internal user can activate a callback request to the attendant To check callback requests presence the attendant must press the fixed key For example if two users have sent a callback reque...

Page 38: ...ll the callback requests 2 6 Putting a Call on Hold During a conversation with a party screen shown in figure Telephone Area Example Internal Call in Conversation pressing the Hold softkey Puts the user set internal or external user on hold with the music on hold or waiting tone Displays the Rt hold page The symbol in front of the caller information indicates that the caller in on hold Note Pressi...

Page 39: ...flashes in red The call on hold is also displayed in the next page 2 7 Consultation Call 2 7 1 Consultation Call to an Internal User A consultation call is activated from the conversation screen shown in figure Telephone Area Example Internal Call in Conversation The attendant dials the first digit of the desired user s number or uses any other call method see Methods for Calling a Number As soon ...

Page 40: ...sfer without oral presentation to the second party the first party to the second party Ring To activate ringing on the second party set Cancel To cancel the consultation call and continue the conversation with the first party Release To release both the conversation with the first party and the consulta tion call Call back To send a callback request to the second party DTMF on To activate DTMF cal...

Page 41: ...rst party is automatically put on hold when not in conver sation Cancel To cancel the consultation call and continue the conversation with the first party Release To release both the conversation with the first party and the consulta tion call Call back To send a callback request to the second party which is ringing When the second party answers the call the screen displays Figure 2 41 Telephone A...

Page 42: ...party and the attendant in confer ence see Initializing a Three Party Conference 2 7 2 Consultation Call to an External User A consultation call is activated from the conversation screen shown in figure Telephone Area Example Internal Call in Conversation The attendant dials the external access prefix and the first digit of the desired external number As soon as the first digit has been dialed a s...

Page 43: ...e the conversation with the first party Note After a short timer the external set is automatically rung without pressing the Send softkey When the second party answers the call the screen displays Figure 2 44 Telephone Area Example External Second Party is in Conversation Internal First Party is On Hold The following softkeys are available Transfer To transfer with oral presentation to the second ...

Page 44: ...ernal First Party is On Hold or figure Telephone Area Example External Second Party is in Conversation Internal First Party is On Hold Pressing the Conference sofkey puts the first party the second party and the attendant in conference The screen displays Figure 2 45 Telephone Area Example Three Party Conference The following softkeys are available Transfer To leave the conference and let the two ...

Page 45: ...rea Example Internal Busy Set Number Dialed The following softkeys are available Transfer To transfer the first party to the busy set which can take the call on its free line Ring To activate ringing on the busy set while the first party is put on hold Cancel To cancel the consultation call with the busy set and continue the conver sation with the first party Release To release both the conversati...

Page 46: ...F calling transparency After having activated DTMF call ing transparency DTMF off softkey is used to deactivate it 2 9 Routing Participants to a Meet Me Conference An attendant cannot take part in a meet me conference An attendant can add a participant in a meet me conference if the conference circuit is not fully busy or can reserve a conference circuit in order to add different participants maxi...

Page 47: ... me conf softkey and dial the conference number The user is connected to the conference To add other participants the attendant follows the same procedure seen previously 2 9 2 The Conference is In Progress When the conference is in progress and the attendant is in conversation with a party he she can press the Meet me conf softkey and dial the conference number to add this user to the conference ...

Page 48: ...Chapter 2 2 30 ...

Page 49: ...isplays Figure 3 1 Telephone Area Example External Call in Conversation The attendant dials the number of the desired internal set The screen displays Figure 3 2 Telephone Area Example Second Party Number Dialed in Conversation The following softkeys are available Transfer To transfer without oral presentation to the second party the first party to the second party Ring To activate ringing on the ...

Page 50: ...e screen displays Figure 3 3 Telephone Area Example before the Second Party picks up the receiver When the second party takes the call the attendant set returns to the idle state The external party is rerouted to the attendant set as soon as the internal user has hung up In the next page pressing the softkey next to the name of the external caller displays the following screen Figure 3 4 Telephone...

Page 51: ...The attendant is in conversation with an external party The screen displays Figure 3 5 Telephone Area Example External Call in Conversation The attendant dials the number of the desired internal set This set is busy The screen displays Figure 3 6 Telephone Area Example Busy Second Party Number Dialed in Conversation The attendant presses the Announce softkey to transfer the call If the busy intern...

Page 52: ... reach again the internal party by pressing again the Announce softkey Barge in the conversation between the two correspondents by pressing the Intrude softkey Inform the busy internal user that an external party wants to reach him her then transfer the external party to the internal user after he she has hung up by pressing the Transfer softkey 3 3 Dialing in DTMF Transparency DTMF transparency i...

Page 53: ...calibrated pulse to the remote piece equipment this remote equipment can then return a tone inviting the attendant to continue dialing 3 5 Temporary Hold of Automatic Transfer If the automatic transfer mode is activated the current call is automatically transferred to a free user after the attendant has dialed the user number Note The Auto transfer feature is enabled when in the main perso page th...

Page 54: ... set state indicates that the internal user is busy indicates that the internal user has left a callback request or is in conversation with the attendant set indicates that the internal user has requested an urgent conversation with the attendant set flashing indicates that the internal user is on hold When supervised internal number is displayed on a Smart Display Module the name of the correspon...

Page 55: ... before the end of the routing timer the attendant set rings the ringing cycle speeds up and the icon flashes on the main perso page indicating an urgent situation As long as the internal set has not answered the attendant may retrieve the call by pressing the Indiv routing key The icon next to the Indiv routing softkey disappears 3 7 2 Indiv routing Key Present on the Smart Display Module The att...

Page 56: ...again The attendant is back to supervision the icon is on steady again Once the connection is released there is no icon next to the Net Net label 3 8 2 Net Net Key Present on the Smart Display Module Following an incoming call the attendant makes an outgoing call to a party The first party is automatically put on hold 1 Press the Net Net key The two parties are connected and supervision is activat...

Page 57: ...t the Indiv hold key on the main perso page or on the Smart Display Module 3 11 1 Indiv hold Key Present on the main perso Page The attendant is in conversation with the external party 1 Press the key The next page is displayed 2 Press the left arrow on the navigator The main perso page is displayed 3 Press the Indiv hold key The external party is connected to the individual hold circuit and to th...

Page 58: ...he icon located next to the key is on the main perso page and on the Smart Display Module When there is at least one urgent call the icon located next to the key is on the main perso page and on the Smart Display Module This key can be dedicated to Non DDI entity Trunk group calls without dialing all entities Public entity Direct Inward Dialing DDI public calls all entities Private entity DDI ATL ...

Page 59: ...ll callback return from chaining etc 3 13 Transfer with Privilege This function lets the attendant transfer an external outgoing trunk to a user set if the corresponding direct seize prefix is contained in this Tsf with prev key The user will dial the external party number as a call in direct seize The transfer with privilege feature is useful for an internal user not authorized to dial a long dis...

Page 60: ...Chapter 3 3 12 ...

Page 61: ...ndant set The menu page lets you customize your attendant set environment Figure 4 1 menu page 4 2 menu Page Structure The menu page structure is the following ___change begin___ ___change end___ Figure 4 2 menu Page Structure The following table indicates paragraphs corresponding to all menu page structure branches 4 1 ...

Page 62: ...tion BT parameters See Reading the Attendant Set Bluetooth Parameters Add device See Adding a Bluetooth Device on the At tendant Set Option IP parameters See Reading the Attendant Set IP Paramet ers Version See Reading the Attendant Set Software Ver sion Phone test See Carrying Out a Phone Test Service Group status See Selecting the Attendant Group Status Entity status See Selecting the Entity Sta...

Page 63: ...e periods full stops can be assigned Note 2 Pressing the up or down arrow on the navigator provides access to additional programmable keys on the main perso page Note 3 The attendant may select the operating mode of the attendant set by means of the two programmable keys Auto answer and Auto transfer see Selecting Answer and Transfer Operating Modes 4 3 1 1 Creating a Programmable Key 1 In the mai...

Page 64: ...ogramming accepted then the Key program page Note 1 Immediately after internal user programmable key creation you may delete this programmable key or modify the programmed number or name associated to this programmed number Then the screen displays the next page see Alcatel Lucent IP Touch 4068 Attendant Set Introduction next Page and it is no longer possible see Deleting the Contents of a Program...

Page 65: ...key corresponding to the internal user you want to modify The screen displays the Key program page Figure 4 8 Key Program Page Example 6 Press the Modify softkey 7 In the Number field enter the directory number to program and if desired the name that corresponds to this number as of R11 0 1 8 Press the Apply softkey The screen displays Programming accepted Another quick method to modify a programm...

Page 66: ...e Modify softkey c In the Number field enter the directory number to program and if desired the name that corresponds to this number as of R11 0 1 d Press the Apply softkey The screen displays Programming accepted 4 3 1 3 Deleting the Contents of a Programmable Key 1 In the Menu page navigate to Settings Phone Key program 2 Enter the password and press the Apply softkey The screen displays the Key...

Page 67: ...Display Module The screen displays the Key program page b Press the delete softkey The screen displays Programming accepted 4 3 2 Selecting Answer and Transfer Operating Modes 4 3 2 1 Selecting Answer Operating Mode Pressing the Auto answer softkey in the main perso page activates or deactivates the Auto answer feature Auto answer feature enabled when the checkbox next to the Auto answer label is ...

Page 68: ...age 3 Select the language you wish to use on the set from the available options by pressing the corresponding softkey Pressing the up or down arrow on the navigator provides access to additional languages if available 4 Confirm language selection by pressing the OK fixed key The screen displays Programming accepted Figure 4 11 Selecting the Display Language 4 3 4 Configuring Ringing Options The ca...

Page 69: ...igure 4 12 Selecting the Ringing Melody 4 3 4 2 Adjusting the Ringing Level 1 In the menu page navigate to Settings Phone Ringing 2 Enter the password and press the Apply softkey The screen displays the Ringing page 3 Press the Level softkey The screen displays the Ringing level page and the speaker plays the melody at the selected level 4 Press the softkey to decrease the ringing level Press the ...

Page 70: ... four possible ringing types No ringing Used to cancel ringing normal Used to keep the ringing melody as it is delayed Used to delay ringing with a timer with bip Used to program a beep on call presentation 4 Select the ringing type you wish to use on the attendant set by pressing the corresponding softkey 5 Confirm the selected ringing type by pressing the OK fixed key The screen displays Program...

Page 71: ... external speaker Note Plugging a headset jack is detected by the attendant set and automatically indicated to the Call Server Plugging an external speaker or a hands free device is not detected by the attendant set and is not automatically indicated to the Call Server the external device must be configured 4 3 6 1 Declaring an External Equipment 1 In the Menu page navigate to Settings Phone Plug ...

Page 72: ...ooth Device Optional Bluetooth devices are wireless headsets or handsets which can be used with the attendant set 4 3 8 1 Checking Bluetooth Configuration 1 In the Menu page navigate to Settings Phone Bluetooth The screen displays the Bluetooth page which offers the three following options My devices BT Parameters and Add device 2 Press the My devices softkey The screen displays the My devices pag...

Page 73: ...n softkey provides information on the attendant set IP parameters software version and provides access to a phone test lets you check the correct operation of the attendant set by a phone test Checking the configuration of the attendant set is accessible from the My parameters page displayed after navigating to Settings Option on the menu page Figure 4 18 Attendant Set Configuration Checking 4 4 1...

Page 74: ...ndant Set Software Version 1 In the menu page navigate to Settings Option Version The screen displays the Version page Pressing the up or down arrow on the navigator provides access to the second screen Figure 4 20 Attendant Set Software Version Example First Screen Chapter 4 4 14 ...

Page 75: ...xample below this feature is assigned to the attendant set without password by the system administrator 1 In the menu page navigate to Service Group status The screen displays the Group status page which gives the four following menu items Night Switches the group to night mode and assigns users the Classes of Services categories that are valid at night Day Activates day service Fwd1 Activates for...

Page 76: ...to check or modify Entity status page provides the following menu items Night Switches the entity to night mode and assigns entity users the Classes of Services categories that are valid at night Day Activates day service Fwd1 Activates forwarding order 1 Fwd2 Activates forwarding order 2 Normal Takes the status of attendant group which manages the entity 3 Select the menu item you wish to use on ...

Page 77: ...The screen displays the Attendant status page which indicates that the attendant set is out of service Figure 4 26 Attendant Status Page 2 Press the Sign On softkey to put the attendant on service The next page see Alcatel Lucent IP Touch 4068 Attendant Set Introduction next Page is displayed 4 8 Information 1 In the menu page press the Information softkey The screen displays the Information page ...

Page 78: ...Figure 4 27 Information Page Example Chapter 4 4 18 ...

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