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SSL VPN connection will not establish
SSL VPN connection will not connect or being redirected to a different
screen, try the following steps to troubleshoot the issue.
Make sure you are using a USER account to establish the SSL VPN
connection. Users with ADMIN privileges cannot be part of the
SSL VPN rule/policy. Administrative users will automatically get
redirected to the configuration GUI. To verify the user account
type, login to the ZyWALL’s WebGUI and go to
Configuration
Object
User/Group
.
Make sure the network connection is
not
“Disabled” on Windows.
To check this, click the Windows Logo key on your ke the
“R” key. This will open the RUN dialog box. Type “ncpa.cpl”
and click OK or hit the Enter/Return key. On the Network
Connections screen look for the connection using the
TAP-Windows adapter for ZyXEL SecuExtender.
Verify the server IP address the SecuExtender is dialing to and user
credentials.
Windows
macOS
