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ZyXEL Communications WRE2206, User Manual

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ZyXEL Communications WRE2206 User Manual Download Page 56

WRE2206 User’s Guide

56

C

HAPTER

    10

Troubleshooting

This chapter offers some suggestions to solve problems you might encounter. The potential 
problems are divided into the following categories. 

•

Power, Hardware Connections, and LEDs

•

WRE2206 Access and Login

•

Internet Access

•

Resetting the WRE2206 to Its Factory Defaults

•

Wireless Problems

10.1  Power, Hardware Connections, and LEDs

The WRE2206 does not turn on. None of the LEDs turn on.

1

Make sure the WRE2206 is plugged in to an appropriate power source. Make sure the power source 
is turned on.

2

Unplug and re-plug the WRE2206.

3

If the problem continues, contact the vendor.

One of the LEDs does not behave as expected.

1

Make sure you understand the normal behavior of the LED. See 

Section 1.3 on page 10

.

2

Make sure you understand how the LEDs are enabled or disabled. See 

Section 9.6 on page 54

.

3

Check the hardware connections. See the Quick Start Guide. 

4

Inspect your cables for damage. Contact the vendor to replace any damaged cables.

5

Disconnect and re-connect the power adaptor to the WRE2206. 

6

If the problem continues, contact the vendor.

Summary of Contents for WRE2206

Page 1: ...less N300 Range Extender Version 1 00 Edition 1 01 2015 Copyright 2015 ZyXEL Communications Corporation User s Guide Default Details Web Address http zyxelsetup OR http 192 168 1 2 User Name admin Password 1234 SSID ZyXEL Pre shared Key 00000000 ...

Page 2: ... Guide 2 IMPORTANT READ CAREFULLY BEFORE USE KEEP THIS GUIDE FOR FUTURE REFERENCE Related Documentation Quick Start Guide The Quick Start Guide shows how to connect the WRE2206 and access the Web Configurator wizards ...

Page 3: ...RE2206 User s Guide 3 Contents Overview User s Guide 7 Introduction 9 The Web Configurator 13 Connection Wizard 15 Status 21 Tutorials 26 Technical Reference 36 Wireless LAN 38 LAN 47 System 49 Tools 50 Troubleshooting 56 ...

Page 4: ... Overview 13 2 2 Accessing the Web Configurator 13 2 3 Resetting the WRE2206 14 Chapter 3 Connection Wizard 15 3 1 Overview 15 3 2 Configuring the WRE2206 for Connection to an AP 15 3 2 1 Selecting Automatically Detected AP Parameters 15 3 2 2 Manually Configuring AP Parameters 17 3 3 Completing the Connection Wizard 18 Chapter 4 Status 21 4 1 WRE2206 Status 21 4 1 1 Summary Packet Statistics 23 4...

Page 5: ...ity Information 34 Part II Technical Reference 36 Chapter 6 Wireless LAN 38 6 1 Overview 38 6 2 What You Can Do 38 6 3 What You Should Know 38 6 3 1 Wireless Security Overview 39 6 4 General Wireless LAN Screen 40 6 5 MAC Address List 41 6 6 Wireless LAN Advanced Screen 42 6 7 Quality of Service QoS Screen 43 6 8 WPS Screen 43 6 9 WPS Station Screen 44 6 10 AP Select Screen 45 Chapter 7 LAN 47 7 1...

Page 6: ... Configuration 53 9 4 3 Back to Factory Defaults 54 9 5 Restart Screen 54 9 6 LED Screen 54 Chapter 10 Troubleshooting 56 10 1 Power Hardware Connections and LEDs 56 10 2 WRE2206 Access and Login 57 10 3 Internet Access 58 10 4 Resetting the WRE2206 to Its Factory Defaults 60 10 5 Wireless Problems 60 Appendix A Legal Information 61 Index 66 ...

Page 7: ...7 PART I User s Guide ...

Page 8: ...8 ...

Page 9: ...o the access point Figure 1 Universal Repeater Your can create the following connections using the WRE2206 LAN You can connect network devices via the Ethernet port of the WRE2206 so that they can communicate with each other and access the Internet WLAN Wireless clients can connect to the WRE2206 to access network resources Use a supported web browser to manage the WRE2206 See Chapter 4 on page 21...

Page 10: ...d put it in a safe place Back up the configuration and make sure you know how to restore it Restoring an earlier working configuration may be useful if the device becomes unstable or even crashes If you forget your password you will have to reset the WRE2206 to its factory default settings If you backed up an earlier configuration file you would not have to totally re configure the WRE2206 You cou...

Page 11: ... The number of wireless clients connecting to the WRE2206 is zero WPS On This remains on for 5 minutes after a successful WPS connection has been established Blinking Slowly The WRE2206 is waiting for another WPS device to connect The WRE2206 is in the process of starting up rebooting or resetting Blinking Rapidly The WRE2206 fails to connect to a router or AP using WPS Off There is no WPS connect...

Page 12: ... works between two devices Both devices must support WPS check each device s documentation to make sure Depending on the devices you have you can either press a button recommended on the device itself or in its configuration utility or enter a PIN a unique Personal Identification Number that allows one device to authenticate the other in each of the two devices When WPS is activated on a device it...

Page 13: ...figurator 1 Make sure your WRE2206 hardware is properly connected and prepare your computer or computer network to connect to the WRE2206 refer to the Quick Start Guide Note Your computer or the part of your network connected to the WRE2206 must be on the same subnet as the WRE2206 The WRE2206 s DHCP server is enabled before the WRE2206 is associated with your AP or wireless router and disabled af...

Page 14: ...b Configurator press the WPS button for more than 10 seconds to reload the factory default configuration file This means that you will lose all configurations that you had previously saved the username will be reset to admin and password will be reset to 1234 The IP address will be reset to 192 168 1 2 1 Press and hold the WPS button the WPS LED begins flashing immediately 2 Release the WPS button...

Page 15: ...ccess click to start the wizardsetup 3 2 Configuring the WRE2206 for Connection to an AP In this step of the configuration wizard you must configure the WRE2206 with the security parameters of the AP you want to connect to These parameters can be configured by selecting those automatically detected by the WRE2206 or by configuring them manually Manual configuration is useful when the AP is hidden ...

Page 16: ...s Security Mode This displays the type of security configured on the wireless device When no is shown no security is configured and you can connect to it without a password Strength This displays the strength of the wireless signal The signal strength mainly depends on the antenna output power and the distance between your WRE2206 and this device Setup repeater manually Select this to setup the AP...

Page 17: ...o connect to is not listed then follow these steps to configure the security settings of the AP manually 1 Select Setup repeater manually 2 Type the SSID of the AP into the SSID field Figure 6 Wizard Manually Typing the SSID 3 Configure the security settings The number of characters accepted by the KEY field is shown in the following table ...

Page 18: ...3 3 Completing the Connection Wizard 1 Click Next The key verification screen appears Table 5 Maximum Key Lengths ENCRYPTION KEY FORMAT KEY LENGTH 64 bit WEP ASCII 5 characters Hex 10 characters 128 bit WEP ASCII 13 characters Hex 26 characters WPA pre shared key Passphrase 8 63 characters Hex 64 characters ...

Page 19: ...User s Guide 19 Figure 8 Wizard Verifying the Key The following screen appears if the key verifies successfully Figure 9 Wizard Key Verification Success The following screen appears if the key fails to verify Click BACK and check the key ...

Page 20: ...Chapter 3 Connection Wizard WRE2206 User s Guide 20 Figure 10 Wizard Key Verification Failed 2 Click Apply to complete the wizard setup and restart the WRE2206 Figure 11 Connection Wizard Complete ...

Page 21: ...hows the status screen Figure 12 Status Screen The following table describes the icons shown in the Status screen Table 6 Status Screen Icon Key ICON DESCRIPTION Click this icon to open the setup wizard Click this icon to view copyright and a link for related product information ...

Page 22: ... select manually or the WRE2206 automatically scans and selects Operating Channel This shows the channel number which the WRE2206 is currently using over the wireless LAN Security Mode This shows the level of wireless security the WRE2206 is using 802 11 Mode This shows the wireless standard WPS This displays Configured when the WPS has been set up This displays Unconfigured if the WPS has not bee...

Page 23: ... the WLAN is enabled and NA when the WLAN is disabled or Auto Summary Packet Statistics Use this screen to view port status and packet specific statistics WLAN Station Status Use this screen to view the wireless stations that are currently associated to the WRE2206 Table 7 Web Configurator Status Screen continued LABEL DESCRIPTION Table 8 Summary Packet Statistics LABEL DESCRIPTION Port This is th...

Page 24: ...This is the total time the WRE2206 has been on Poll Interval Enter the time interval for refreshing statistics in this field Set Interval Click this button to apply the new poll interval you entered in the Poll Interval field Stop Click Stop to stop refreshing statistics Table 8 Summary Packet Statistics continued LABEL DESCRIPTION Table 9 Summary WLAN Station Status LABEL DESCRIPTION This is the ...

Page 25: ...this screen to configure Wi Fi Multimedia Quality of Service WMM QoS WMM QoS allows you to prioritize wireless traffic according to the delivery requirements of individual services WPS Use this screen to configure WPS WPS Station Use this screen to connect the WRE2206 to a wireless station or access point using WPS LAN IP Use this screen to configure LAN IP address subnet mask and gateway Maintena...

Page 26: ...create a secure wireless network by simply pressing the WPS button twice on the WRE2206 s front panel or by clicking the Start PBC button in the Network Wireless LAN WPS Station screen See Section 5 2 1 on page 26 This is the easier method PIN Configuration create a secure wireless network simply by entering a wireless client s PIN Personal Identification Number in the WRE2206 s interface See Sect...

Page 27: ... have exactly the same function you can use one or the other Note It doesn t matter whether you press the button on the WRE2206 or the wireless client first WPS times out after two minutes of pressing a button Press the button on the second device within about a minute of the first then wait two minutes for the WPS configuration to complete The WRE2206 sends the proper configuration settings to th...

Page 28: ...n the WRE2206 s Web Configurator enter the PIN number in the Input client PIN code 5 Click the Start buttons or the buttons next to the PIN fields on both the wireless client utility screen and the WRE2206 s WPS Station screen within about one minute then wait two minutes for the WPS configuration to complete The WRE2206 authenticates the wireless client and sends the proper configuration settings...

Page 29: ...o connect the WRE2206 to an AP There are four AP connection methods This tutorial shows you how to use all of them Connecting to an AP with the WPS PBC method create a secure wireless network simply by pressing a button See Section 5 3 1 on page 30 This is the easier method Authentication by PIN SECURITY INFO WITHIN 1 MINUTE Wireless Client WRE2206 COMMUNICATION ...

Page 30: ...hat your WRE2206 is turned on and that it is within range of the AP 2 Make sure that you have installed the AP and have access to the configuration interface of the AP or the AP s WPS button 3 Log into WRE2206 s Web Configurator and navigate to the Network Wireless LAN WPS Station screen Select Enrollee in Config Mode and press Start PBC 4 In the configuration interface of the AP find the WPS sett...

Page 31: ...PIN number in the WPS PIN field of the AP s configuration interface 3 Click the Start PIN button on the WRE2206 and the Start button or the button next to the PIN field on the AP s configuration interface within about one minute then wait two minutes for the WPS configuration to complete The AP authenticates the WRE2206 and sends the proper configuration settings to the WRE2206 This may take up to...

Page 32: ... secure wireless network by selecting an AP from a list of detected APs The instructions require that your hardware is connected see the Quick Start Guide and you are logged into the Web Configurator through your LAN connection see Section 2 2 on page 13 1 Select an AP form the Select column and click Next Authentication by PIN SECURITY INFO WITHIN 1 MINUTE AP WRE2206 COMMUNICATION 51382179 ...

Page 33: ...utomatically detected AP 2 Type a key into the KEY field and click Next Figure 21 Tutorial The KEY field 3 Wait for the WRE2206 to verify the key with the AP Figure 22 Tutorial Verifying the key 4 When the key is verified click Next Figure 23 Tutorial Successful key verification ...

Page 34: ... settings with the following parameters on your WRE2206 Follow the steps below to create a secure wireless network by manually entering the AP s wireless security settings in the WRE2206 s interface The instructions require that your hardware is connected see the Quick Start Guide and you are logged into the Web Configurator through your LAN connection see Section 2 2 on page 13 1 Select Setup rep...

Page 35: ... security settings and click Next Figure 26 Tutorial Security Settings 4 Click Apply to save settings and restart the WRE2206 Click CONTINUE to go to the Status screen without saving the settings and restarting the WRE2206 Figure 27 Tutorial Saving settings ...

Page 36: ...36 PART II Technical Reference ...

Page 37: ...37 ...

Page 38: ...wireless network with strong security without having to configure security settings manually Section 6 8 on page 43 Use the WPS Station screen to add a wireless station using WPS Section 6 9 on page 44 Use the AP Select screen to choose an access point that you want the WRE2206 to connect to You should know the security settings of the target AP Section 6 10 on page 45 6 3 What You Should Know Eve...

Page 39: ...etwork 6 3 1 2 Encryption Wireless networks can use encryption to protect the information that is sent in the wireless network Encryption is like a secret code If you do not know the secret code you cannot understand the message For example if users do not log in to the wireless network you can choose no authentication if users do log on to the wireless network you can choose No Security Static WE...

Page 40: ... If you are configuring the WRE2206 from a computer connected to the wireless LAN and you change the WRE2206 s SSID channel or security settings you will lose your wireless connection when you press Apply to confirm You must then change the wireless settings of your computer to match the WRE2206 s new settings Click Network Wireless LAN to open the General screen Figure 28 Network Wireless LAN Gen...

Page 41: ...s of the devices to configure this screen To change your WRE2206 s MAC Address List settings click Network Wireless LAN MAC Address List The screen appears as shown Figure 29 Network Wireless LAN MAC Address List Hide SSID Select this check box to hide the SSID in the outgoing beacon frame so a station cannot obtain the SSID through scanning using a site survey tool Operating Channel This displays...

Page 42: ... bc Apply Click Apply to save your changes back to the WRE2206 Reset Click Reset to reload the previous configuration for this screen Table 14 Network Wireless LAN Advanced LABEL DESCRIPTION Wireless Advanced Setup RTS CTS Threshold Data with its frame size larger than this value will perform the RTS Request To Send CTS Clear To Send handshake Enter a value between 0 and 2347 Fragmentation Thresho...

Page 43: ...ice uses a different preamble mode than the WRE2206 does it cannot communicate with the WRE2206 Tx Power This field controls the transmission power of the WRE2206 When using the WRE2206 with a notebook computer select a lower transmission power level when you are close to the AP in order to conserve battery power Apply Click Apply to save your changes to the WRE2206 Reset Click Reset to reload the...

Page 44: ...erate to generate a new PIN number WPS Status Status This displays Configured when the WRE2206 has connected to a wireless network using WPS or when Enable WPS is selected and wireless or wireless security settings have been changed The current wireless and wireless security settings also appear in the screen This displays Unconfigured if WPS is disabled and there are no wireless or wireless secur...

Page 45: ... 17 Network Wireless LAN WPS Station LABEL DESCRIPTION Config Mode Use this to select Registrar or Enrollee mode Select Registrar mode to make wireless clients follow the wireless settings of the WRE2206 Select Enrollee mode to make the WRE2206 follow the wireless settings of an access point Push Button Use this button when you use the PBC Push Button Configuration method to configure wireless sta...

Page 46: ...etworking standards the wireless device supports Security Mode This displays the type of security configured on the wireless device When no is shown no security is configured and you can connect to it without a password Strength This displays the strength of the wireless signal The signal strength mainly depends on the antenna output power and the distance between your WRE2206 and this device Setu...

Page 47: ...tion is disabled and your computer gets its IP from the AP If the AP connection is dropped connect to the WRE2206 again using the default domain name http zyxelsetupxxxx where xxxx is the last four numbers of the MAC address The MAC address can be found on a label on the product 7 2 What You Need To Know The LAN parameters of the WRE2206 are preset in the factory with the following values IP addre...

Page 48: ... IP address from a DHCP server User Defined LAN IP Click this to enable the manual IP configuration IP Address Type the IP address of your WRE2206 in dotted decimal notation 192 168 1 2 factory default IP Subnet Mask The subnet mask specifies the network number portion of an IP address Apply Click Apply to save your changes back to the WRE2206 Reset Click Reset to begin configuring this screen afr...

Page 49: ...e labels in this screen Table 20 Maintenance System Password LABEL DESCRIPTION Password Setup Change your WRE2206 s password recommended using the fields as shown Old Password Type the default password or the existing password you use to access the system in this field New Password Type your new system password up to 30 characters Note that as you type a password the screen displays an asterisk fo...

Page 50: ...figuration and restore configuration Section 9 4 on page 52 Use the Restart screen to have the WRE2206 reboot Section 9 5 on page 54 Use the LED screen to configure the LEDs Section 9 6 on page 54 9 3 Firmware Upload Screen Find firmware at www zyxel com in a file that usually uses the system model name with a bin extension e g WRE2206 bin The upload process uses HTTP Hypertext Transfer Protocol a...

Page 51: ... has an Internet connection Check for latest Firmware Now The following fields display when you click this button You are currently using firmware version The firmware version conists of the trunk version number model code and release number For example V1 00 AAAG 5 means V1 00 is the trunk number AAAG represents WRE2206 and 5 means the fifth release The Latest Firmware Version Compare the release...

Page 52: ...ur desktop Figure 39 Network Temporarily Disconnected After the WRE2206 restarts the Upgrade Accomplished screen appears Figure 40 Upgrade Accomplished Refresh the web page and log in again and check your new firmware version in the Status screen 9 4 Configuration Screen Click Maintenance Tools Configuration Information related to factory defaults backup configuration and restoring configuration a...

Page 53: ...s you to upload a new or previously saved configuration file from your computer to your WRE2206 Note Do not turn off the WRE2206 while configuration file upload is in progress After you see a configuration upload successful screen you must then wait one minute before logging into the WRE2206 again The WRE2206 automatically restarts in this time causing a temporary network disconnect In some operat...

Page 54: ...tered configuration information and returns the WRE2206 to its factory defaults You can also press the WPS button on the front panel for more than 10 seconds to reset the factory defaults of your WRE2206 Refer to Section 2 3 on page 14 for more information on the resetting the WRE2206 9 5 Restart Screen System restart allows you to reboot the WRE2206 without turning the power off Click Maintenance...

Page 55: ...creen LABEL DESCRIPTION Enable LED OFF mode Type in the location of the file you want to upload in this field or click Browse to find it Turn off all LED Select this to turn off all LEDs Turn off all LED except POWER LED Select this to turn off all LEDs except the power LED Apply Click Apply to save your changes back to the WRE2206 ...

Page 56: ...he WRE2206 is plugged in to an appropriate power source Make sure the power source is turned on 2 Unplug and re plug the WRE2206 3 If the problem continues contact the vendor One of the LEDs does not behave as expected 1 Make sure you understand the normal behavior of the LED See Section 1 3 on page 10 2 Make sure you understand how the LEDs are enabled or disabled See Section 9 6 on page 54 3 Che...

Page 57: ...AN information is None your device has a fixed IP address If the DHCP setting under LAN information is Client then your device receives an IP address from a DHCP server on the network 4 If your WRE2206 is a DHCP client you can find your IP address from the DHCP server This information is only available from the DHCP server which allocates IP addresses on your network Find this information directly...

Page 58: ...s factory defaults and try to access the WRE2206 with the default IP address 6 If the problem continues contact the network administrator or vendor or try one of the advanced suggestions Advanced Suggestions If your computer is connected wirelessly use a computer that is connected to a LAN ETHERNET port I can see the Login screen but I cannot log in to the WRE2206 1 Make sure you have entered the ...

Page 59: ...06 3 Try to connect directly to the AP If you can access the Internet check that the WRE2206 has associated with the AP by checking the WLAN STA Information SSID field shows the SSID of the AP See Section 6 4 on page 40 4 If the problem continues contact your ISP The Internet connection is slow or intermittent 1 There might be a lot of traffic on the network Look at the LEDs and check Section 1 3 ...

Page 60: ...assword is 1234 If the WRE2206 does not restart automatically disconnect and reconnect the WRE2206 s power Then follow the directions above again 10 5 Wireless Problems I cannot access the WRE2206 or ping any computer from the WLAN 1 Make sure the wireless LAN is enabled on the WRE2206 2 Make sure the wireless adapter on the wireless station is working properly 3 Make sure the wireless adapter ins...

Page 61: ...ies with the specifications for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used according to the instructions may cause harmful interference to radio communications Howe...

Page 62: ...и другите приложими разпоредбите на Директива 1999 5 ЕC Español Spanish Por medio de la presente ZyXEL declara que el equipo cumple con los requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 1999 5 CE Čeština Czech ZyXEL tímto prohlašuje že tento zařízení je ve shodě se základními požadavky a dalšími příslušnými ustanoveními směrnice 1999 5 EC Dansk Dan...

Page 63: ...onal Radio Interface and the requirements specified in the National Frequency Allocation Table for Italy Unless this wireless LAN product is operating within the boundaries of the owner s property its use requires a general authorization Please check http www sviluppoeconomico gov it for more details Questo prodotto è conforme alla specifiche di Interfaccia Radio Nazionali e rispetta il Piano Nazi...

Page 64: ...ptor or cord and do NOT place the product where anyone can walk on the power adaptor or cord DO NOT use the device if the power adaptor or cord is damaged as it might cause electrocution If the power adaptor or cord is damaged remove it from the device and the power source DO NOT attempt to repair the power adaptor or cord Contact your local vendor to order a new one DO NOT use the device outside ...

Page 65: ...nt should be treated separately INFORMAZIONI AGLI UTENTI Ai sensi della Direttiva 2012 19 UE del Parlamento europeo e del Consiglio del 4 luglio 2012 sui rifiuti di apparecchiature elettriche ed elettroniche RAEE Il simbolo del cassonetto barrato riportato sull apparecchiatura o sulla sua confezione indica che il prodotto alla fine della propria vita utile deve essere raccolto separatamente dagli ...

Page 66: ...Appendix A Legal Information WRE2206 User s Guide 66 Environmental Product Declaration ...

Page 67: ...Appendix A Legal Information WRE2206 User s Guide 67 ...

Page 68: ...tured functionally equivalent product of equal or higher value and will be solely at the discretion of ZyXEL This warranty shall not apply if the product has been modified misused tampered with damaged by an act of God or subjected to abnormal working conditions Note Repair or replacement as provided under this warranty is the exclusive remedy of the purchaser This warranty is in lieu of all other...

Page 69: ...umentation related 2 duplex setting 22 E encryption 39 key 40 F FCC interference statement 61 Firmware upload 50 file extension using HTTP firmware version 22 G General wireless LAN screen 40 Guide Quick Start 2 I IP Address 48 L LAN setup 47 Link type 22 M MAC 41 MAC address 39 MAC address filtering 41 MAC Address List 39 41 managing the device good habits 10 Media access control 41 Memory usage ...

Page 70: ... Service Set IDentity See SSID SSID 16 22 38 40 46 Subnet Mask 48 Summary Packet statistics 23 Wireless station status 23 System General Setup 49 System restart 54 W warranty 62 note 62 Web Configurator how to access 13 Overview 13 Wireless association list 23 wireless channel 60 wireless LAN 60 Wireless LAN wizard 15 Wireless network 39 basic guidelines 38 encryption 39 security 38 SSID 38 Wirele...

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