Box Contents
Get connected
ZyXEL VMG8924 Setup Guide
What to do
How to do it
First, check that your phone
line is working...
Pick up or plug in a phone and check for a dial tone.
If you don’t hear a dial tone, or the line is noisy, there may be a
fault on your phone line. Contact your phone provider and try
connecting to broadband again when it’s fixed.
If your phone line is OK,
check your broadband
equipment...
1.
Check that every device connected to your phone line (e.g.
answerphones, alarms etc.) is using a microfilter.
2.
If checking microfilters hasn’t fixed the problem, unplug
everything from your phone line (in all sockets), leaving only
your router connected and try again.
3.
If the problem continues, connect the router to your master
phone socket (it’s usually the one closest to where the line
enters your premises) and try again.
If steps 2 or 3 fixed the problem, then either an extension or
one of the devices connected to your line is the cause of the
problem. You can find out which by plugging your devices back in
one at a time.
If the Broadband light still
isn’t lit after trying the
above...
Contact your IT helpdesk or speak to your corporate
administrator for further assistance.
If the Broadband light is not lit
There’s a problem with your broadband signal. Please follow the steps below.
1.
Connect the stand to the bottom of the router and make sure it’s steady when you stand it up.
2.
Plug the power cable into the back of your router and the other end into a power socket.
3.
Plug the grey Internet cable into the
DSL
socket on your router. Plug the other end of the
cable into the
DSL
socket of the microfilter. Plug the microfilter into your phone socket.
4.
Press the black power button (marked
ON/OFF
) on the back of your router to switch it on.
Wait for the
Power
and
Broadband
lights to come on.
Step 1 – Set up your router
Your broadband username and password are provided by your IT helpdesk or Corporate
administrator. It will be in one of the following formats:
btebb/username^companydomain.extension
ecxuk/username^companydomain.extension
mxecuk/username^companydomain.extension
mxtwuk/username^companydomain.extension
<username>@<business_unit_id>.BTHA
4
1
Your Router
Power Supply
Microfilter
Internet Cable (Grey)
Ethernet Cable (Yellow)
DSL
LAN1
LAN2
LAN3
LAN4
WAN
PHON
E1
PHON
E2
RESET
PO
WER
ON/O
FF
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