Chapter 38 Troubleshooting
Vantage CNM User’s Guide
607
1
Make sure if you have configured the FTP information properly in the CNM
System Setting > Configuration > Servers > Configuration. You can use the
CNM System Setting > Configuration > Servers > Configuration > Status
screen to check if the connection is ok between the Vantage CNM and the FTP
server.
2
Vantage CNM uses the FTP account you provided to ftp the server. And create a /
vantage folder for the file upload/download under the account’s directory.
Therefore, make sure the FTP account’s permission includes Files (read/write/
delete), Directories (list/create/delete) and Sub-directories (inherit).
38.4 Vantage Report
There is no information in any report for my device.
1
If you just added the device, wait for at least 5 minutes for information to appear
in each report.
2
Click CNM System Setting > Configuration > VRPT Management, Make sure
the Vangtage Report server’s status is on and your device has been successfully
associated to it (click the edit icon and see if your device is in the Associated
Devices list.
3
Check the amount of available disk space on the Vantage Report server. If it is less
than the value in
, the Vantage Report server stops
receiving log entries.
4
Make sure your devices support Vantage Report. Check the release notes for the
current firmware version.
5
Check the connections between the devices and Vantage Report server.
6
If the problem continues, contact your local vendor.
There is information in some reports, but there is no information in others.
1
Make sure your devices support these reports. Check the release notes for the
current firmware version.
Summary of Contents for VANTAGE CNM
Page 2: ......
Page 20: ...New Template User s Guide 20...
Page 23: ...23 PART I Introduction Introducing Vantage CNM 21 GUI Introduction 25...
Page 24: ...24...
Page 46: ...46...
Page 50: ...Chapter 3 Load or Save Building Blocks BB Vantage CNM User s Guide 50...
Page 140: ...Chapter 6 Device Security Settings Vantage CNM User s Guide 140 IKE Gateway Policy Add Edit...
Page 242: ...Chapter 8 Device Log Vantage CNM User s Guide 242...
Page 246: ...246...
Page 346: ...Chapter 11 IPSec VPN Vantage CNM User s Guide 346...
Page 356: ...Chapter 13 L2TP VPN Vantage CNM User s Guide 356...
Page 384: ...Chapter 14 Vantage CNM User s Guide 384...
Page 408: ...408...
Page 456: ...Chapter 18 Firmware Management Vantage CNM User s Guide 456...
Page 474: ...474...
Page 494: ...494...
Page 534: ...Chapter 26 Device Alarm Vantage CNM User s Guide 534...
Page 535: ...535 PART VII Log Report Device Operation Report 537 CNM Logs 553 VRPT 555...
Page 536: ...536...
Page 552: ...Chapter 27 Device Operation Report Vantage CNM User s Guide 552...
Page 560: ...560...
Page 580: ...Chapter 30 CNM System Setting Vantage CNM User s Guide 580...
Page 588: ...Chapter 33 Vantage CNM Software Upgrade Vantage CNM User s Guide 588...
Page 592: ...Chapter 35 About CNM Vantage CNM User s Guide 592...
Page 593: ...593 PART IX Account Management User Group 595 Account 599...
Page 594: ...594...
Page 598: ...Chapter 36 User Group Vantage CNM User s Guide 598...
Page 603: ...603 PART X Troubleshooting Troubleshooting 605...
Page 604: ...604...
Page 610: ...610...
Page 616: ...Appendix A Product Specifications Vantage CNM User s Guide 616...
Page 634: ...Appendix B Setting up Your Computer s IP Address Vantage CNM User s Guide 634...
Page 656: ...Appendix E IP Address Assignment Conflicts Vantage CNM User s Guide 656...
Page 666: ...Appendix G Importing Certificates Vantage CNM User s Guide 666...