ZyXEL Communications V500-T1 User Manual Download Page 283

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Appendix F Customer Support

V500 Series User’s Guide

283

P P E N D I X

Customer Support

Please have the following information ready when you contact customer support.

Required Information

• Product model and serial number.

• Warranty Information.

• Date that you received your device.

• Brief description of the problem and the steps you took to solve it.

“+” is the (prefix) number you dial to make an international telephone call.

Corporate Headquarters (Worldwide)

• Support E-mail: [email protected]

• Sales E-mail: [email protected]

• Telephone: +886-3-578-3942

• Fax: +886-3-578-2439

• Web: www.zyxel.com, www.europe.zyxel.com

• FTP: ftp.zyxel.com, ftp.europe.zyxel.com

• Regular Mail: ZyXEL Communications Corp., 6 Innovation Road II, Science Park,

Hsinchu 300, Taiwan

Costa Rica

• Support E-mail: [email protected]

• Sales E-mail: [email protected]

• Telephone: +506-2017878

• Fax: +506-2015098

• Web: www.zyxel.co.cr

• FTP: ftp.zyxel.co.cr

• Regular Mail: ZyXEL Costa Rica, Plaza Roble Escazú, Etapa El Patio, Tercer Piso, San

José, Costa Rica

Czech Republic

• E-mail: [email protected]

• Telephone: +420-241-091-350

Summary of Contents for V500-T1

Page 1: ...www zyxel com V500 Series IP Phone Models V500 T1 V501 T1 User s Guide Version 1 00 12 2008 Edition 3...

Page 2: ......

Page 3: ...on setting up and configuring the V500 Web Configurator Online Help Embedded web help for descriptions of individual screens and supplementary information Support Disc Refer to the included CD for su...

Page 4: ...old font A key stroke is denoted by square brackets and uppercase text for example ENTER means the enter or return key on your keyboard Enter means for you to type one or more characters and then pres...

Page 5: ...r s Guide 5 Icons Used in Figures Figures in this User s Guide may use the following generic icons The V500 icon is not an exact representation of your device V500 Computer Notebook computer Server DS...

Page 6: ...s device before servicing or disassembling Use ONLY an appropriate power adaptor or cord for your device Connect it to the right supply voltage for example 110V AC in North America or 230V AC in Europ...

Page 7: ...Safety Warnings V500 Series User s Guide 7...

Page 8: ...Safety Warnings V500 Series User s Guide 8...

Page 9: ...LCD Screen 61 The Phonebook 69 LCD Menus Basic Settings 77 LCD Menus Advanced 103 The Web Configurator 159 Introducing the Web Configurator 161 Status Screens 167 Network Setup 173 SIP Account Setup...

Page 10: ...Contents Overview V500 Series User s Guide 10...

Page 11: ...2 1 2 1 Make Calls via Internet Telephony Service Provider 32 1 2 2 Make Calls via IP PBX 33 1 2 3 Make Peer to peer Calls 33 1 3 Ways to Manage the V500 34 1 4 Good Habits for Managing the V500 34 Ch...

Page 12: ...5 3 7 Setting the Time on Your V500 57 Part II LCD Screen Menus 59 Chapter 4 Using the LCD Screen 61 4 1 Overview 61 4 2 The Navigation Pad 61 4 3 The Keypad 62 4 4 Working with the LCD Menus 63 4 4 1...

Page 13: ...Block List 94 6 7 4 DND White List 95 6 7 5 The Speed Dial Menu 96 6 8 The Advanced Setting Menu 98 6 9 The System Restart Menu 99 6 10 The Logo Setting Menu 100 6 10 1 The Logo Setting Edit Screen 10...

Page 14: ...ver Port 148 7 5 4 Expire Time 149 7 5 5 Retry Time 151 7 6 Programmable Key 152 7 7 Display Adjusting 153 7 7 1 Contrast 154 7 7 2 Brightness 154 7 8 Call Feature Mode 155 7 8 1 PBX Mode 156 7 9 Lang...

Page 15: ...12 Phone Setup 193 12 1 Overview 193 12 1 1 What You Can Do in This Chapter 193 12 2 Phone Settings Screen 194 12 2 1 Voice Activity Detection Silence Suppression 195 12 2 2 Comfort Noise Generation...

Page 16: ...16 3 2 Restore Configuration 224 16 3 3 Back to Factory Defaults 225 16 4 Restart Screen 225 16 5 Ring Maintenance Screen 225 Chapter 17 Troubleshooting 227 17 1 Overview 227 17 2 Power Hardware Conne...

Page 17: ...Table of Contents V500 Series User s Guide 17 Index 289...

Page 18: ...Table of Contents V500 Series User s Guide 18...

Page 19: ...CD Contact List Edit 72 Figure 18 LCD Contact List Delete 73 Figure 19 LCD Dial Screen 73 Figure 20 LCD Search by Number Example 1 74 Figure 21 LCD Search by Number Example 2 75 Figure 22 LCD Menu Set...

Page 20: ...LCD Menu PPPoE Password Edit 108 Figure 59 LCD Menu Static IP 109 Figure 60 LCD Menu IP Address 110 Figure 61 LCD Menu IP Address Edit 110 Figure 62 LCD Menu Default Gateway 111 Figure 63 LCD Menu De...

Page 21: ...utbound Proxy Server Port 141 Figure 102 LCD Menu Outbound Proxy Server Port Edit 142 Figure 103 LCD Menu Backup SIP Server 143 Figure 104 LCD Menu First Second Backup SIP Server 143 Figure 105 LCD Me...

Page 22: ...e Book Group List 206 Figure 146 VoIP Phone Book Block List 207 Figure 147 VoIP Phone Book DND White List 208 Figure 148 Maintenance System General 214 Figure 149 Maintenance Time Setting 216 Figure 1...

Page 23: ...etwork Utility 254 Figure 186 Ubuntu 8 System Administration Menu 255 Figure 187 Ubuntu 8 Network Settings Connections 255 Figure 188 Ubuntu 8 Administrator Account Authentication 256 Figure 189 Ubunt...

Page 24: ...List of Figures V500 Series User s Guide 24 Figure 211 Subnetting Example After Subnetting 275...

Page 25: ...onal Forward 86 Table 18 LCD Menu Forward Number 87 Table 19 LCD Menu Forward Number Edit 88 Table 20 LCD Menu Specific Forward Entry Table 88 Table 21 LCD Menu Specific Forward Entry 89 Table 22 LCD...

Page 26: ...Address Edit 126 Table 59 LCD Menu SIP Register Port 126 Table 60 LCD Menu SIP Register Port Edit 127 Table 61 LCD Menu SIP Service Domain 128 Table 62 LCD Menu SIP Service Domain Edit 129 Table 63 L...

Page 27: ...tion Panel Summary 164 Table 100 Status Screen 168 Table 101 Packet Statistics 169 Table 102 VoIP Statistics 170 Table 103 Private IP Address Ranges 173 Table 104 Network Internet Connection 175 Table...

Page 28: ...net Injector RJ 45 Port Pin Assignments 238 Table 130 IP Address Network Number and Host ID Example 272 Table 131 Subnet Masks 273 Table 132 Maximum Host Numbers 273 Table 133 Alternative Subnet Mask...

Page 29: ...29 PART I Introduction Introduction 31 Hardware 35 Tutorials 45...

Page 30: ...30...

Page 31: ...other IP phones mobile phones or landlines all over the world The V500 is packed with features including multiple phone lines multiple SIP accounts phonebook conference calls call transfer call hold a...

Page 32: ...wing figure shows a basic example of how you make a VoIP call through an ITSP In this example you make a call from your V500 A in the figure which sends the call through your modem or router B to the...

Page 33: ...orwards calls to IP phones C through an IP network this could include the Internet Figure 2 IP PBX Application 1 2 3 Make Peer to peer Calls Use the V500 to make a call to the recipient s IP address w...

Page 34: ...e V500 more secure and to manage the V500 more effectively Change the web configurator password Use a password that s not easy to guess and that consists of different types of characters such as numbe...

Page 35: ...s physical features and how to use its phone functions 2 2 Physical Features This section discusses the V500 s front side and rear panel hardware features See your Quick Start Guide for descriptions...

Page 36: ...ys above a softkey press the key to return to the previous screen If Cancel displays above a softkey when you are editing a field press the key to return to the previous screen without saving any chan...

Page 37: ...tart a call once you have entered the phone number 10 Alphanumeric keypad Use these to enter numbers letters and symbols Use the key to switch between Number mode Uppercase mode Lowercase mode and Sym...

Page 38: ...this to toggle the Do Not Disturb function on or off HEADSET Use this to activate a line using the headset or to transfer a call to the headset when using the handset or the speakerphone When a line...

Page 39: ...Power over Ethernet V501 T1 only See the product specifications appendix for power supply specifications Note Use only the power adaptor and cable that came with your V500 4 PC port Use an Ethernet c...

Page 40: ...section describes how to use your V500 s basic telephone functions See Chapter 4 on page 61 for information on the using the V500 s LCD screen menus and Chapter 5 on page 69 for information on how to...

Page 41: ...ss the HEADSET key 2 3 2 Receiving a Call When the phone rings do one of the following Pick up the handset to receive the call using the handset Press the SPEAKER key to receive the call using the int...

Page 42: ...account s voicemail number on the V500 you can press the VOICEMAIL key to check your messages You can set a voicemail number for each of the V500 s SIP accounts The account you check when you press th...

Page 43: ...key lights up Ensure you can hear a dial tone 3 Dial the number to which you want to transfer the call 4 To transfer the call either Wait until you hear the ringing tone then simply put down the hands...

Page 44: ...Chapter 2 Hardware V500 Series User s Guide 44...

Page 45: ...nu screens see Chapter 4 on page 61 To get your V500 operational you must Set up a network connection Section 3 2 on page 45 Set up a connection to your VoIP service provider Section 3 3 on page 47 3...

Page 46: ...appropriate network settings on your V500 open the MENU System Info screen to confirm your IP address If you have a valid connection all the displayed fields will contain information provided by the...

Page 47: ...equired on your end is entering the correct information as provided by your network administrator or service provider To configure your phone automatically 1 Open the MENU Advanced Auto Provision scre...

Page 48: ...their own devices depending on your particular SIP server SIP Number 1001 This is your IP phone number or extension Not all network admins or service providers necessarily use the same term for it fo...

Page 49: ...nd Auth Password By default the SIP Local Port and SIP Register Port should already be set to 5060 You may need to change this depending on your network configuration but only change it if your networ...

Page 50: ...th the V500 1 Ensure that your phone is already set up properly If it is your phone number appears on the right hand side of the LCD screen If you have multiple VoIP accounts configured for your V500...

Page 51: ...ples and Sebastian calls in on Line 2 or VoIP account 1002 To recieve an incoming call on a different line 1 While talking on Line 1 your LCD menu screen shows your current call status Here Line 1 Fro...

Page 52: ...f the incoming call to answer it Here it is Line 2 The V500 LCD screen changes to indicate your selection and the call for Line 2 becomes active The Line 1 key flashes to indicate a call on hold while...

Page 53: ...t person in your conference call 2 When your party answers press the CONFERENCE button 3 The V500 puts the first party on hold and prompts you to select a line number Use the Line Number keys beneath...

Page 54: ...call to Jasmine goes out on Line 1 or number 1001 while the call to Sebastian goes out on Line 2 or number 1002 Both calls are routed through the voice server and both calls are connected simultaneous...

Page 55: ...might have received To retrieve a voice mail message 1 When you have a new voice mail message waiting three indicators notify you As soon as a voice mail is recorded the LED VOICE MAIL button starts t...

Page 56: ...the Main screen or you can press Select in the Voice Mail Notification screen if that is displays instead The Voice Mail List screen appears 4 When the Voice Mail List appears select the voice mail i...

Page 57: ...erating system the Web Configurator To set the time on your V500 1 First we need to get your phone s IP address Using the LCD menu system open the MENU System Info IP Address screen and note the IP Fo...

Page 58: ...Chapter 3 Tutorials V500 Series User s Guide 58 3 Open the Maintenance System Time Setting screen and configure your V500 s time settings as you see fit...

Page 59: ...59 PART II LCD Screen Menus Using the LCD Screen 61 The Phonebook 69 LCD Menus Basic Settings 77 LCD Menus Advanced 103...

Page 60: ...60...

Page 61: ...he V500 s navigation and keypad buttons please refer to Section 1 of the Quick Start Guide 4 2 The Navigation Pad The V500 s navigation pad allows you to open the LCD menus and make menu selections Th...

Page 62: ...splayed on the LCD screen A word or symbol displayed on the LCD screen above a softkey shows its current function Menu Press this to display the V500 s configuration menu Press it again to exit the me...

Page 63: ...etting screen 2 Press 6 on your phone s keypad to open the Advanced Setting menu If you use the navigator to highlight option 6 instead then you must press Select to actually open the menu 3 Press 1 t...

Page 64: ...s For example in Uppercase mode press 9 four times to enter Z The following table shows the numbers letters and symbols you can enter 4 5 Enabling and Disabling Features Some of the features on the V5...

Page 65: ...on number of the firmware the V500 is currently using IP Address Use this to see the IP address subnet mask gateway DNS settings currently assigned to the V500 as well as the V500 s Media Access Contr...

Page 66: ...turned on Speed Dial Use this to set up one touch calling for phone numbers you call often Advanced Setting Network Setting PPPoE Use this menu to configure your PPPoE username and password if provide...

Page 67: ...RIPTION Table 7 LCD Status Screen LABEL DESCRIPTION 1 Time and Date Section This section shows the current time and date configured on the V500 2 Calling Section This section shows information about t...

Page 68: ...Chapter 4 Using the LCD Screen V500 Series User s Guide 68...

Page 69: ...s to add a contact s entry to the V500 s phonebook 1 Press the PHONEBOOK key The Contact List screen appears 2 If your V500 uses an auto provisioning server the following screen displays Otherwise the...

Page 70: ...ame in the Name field This Name displays when you use the phonebook to call the contact Enter your contact s phone number in the Number field When you call the contact the V500 calls this number exact...

Page 71: ...ant to always use a certain SIP account to call this contact select Account The Assign Account screen appears Figure 15 LCD Assign Account Select the SIP account you want to use If you select None the...

Page 72: ...contact you already entered into the V500 s phonebook 1 Press the PHONEBOOK key The Contact List screen displays Scroll down to the entry you want to change Press Edit The Contact List Edit screen di...

Page 73: ...te the entry or press Cancel to return to the previous screen 5 5 Call a Phonebook Contact In order to call a number you previously entered into the V500 s phonebook first activate a line lift the han...

Page 74: ...20 LCD Search by Number Example 1 2 Either use the navigator to select an entry or continue to enter the phone number The numbers that display to the left of a contact s phone number are index numbers...

Page 75: ...ontact s name For example press the 2 key three times to enter a C The cursor jumps to the first entry starting with that letter if no entry starting with that letter exists nothing happens The number...

Page 76: ...Chapter 5 The Phonebook V500 Series User s Guide 76...

Page 77: ...panel to enter the menu system The Menu Setting screen displays as shown below Figure 22 LCD Menu Setting See the rest of this chapter for details on configuring each menu For background information...

Page 78: ...rsion Select this to see the current firmware version the V500 is using IP Address Select this to see the IP address and DNS Domain Name Server settings of your V500 You can change these settings in t...

Page 79: ...6 3 2 IP Address Use this menu to see information about the V500 s current IP address DNS and MAC address information Select IP Address in the System Info screen The following screen displays Figure...

Page 80: ...ondary backup DNS server your V500 uses MAC This is your V500 s Media Access Control Address Back Press this to return to the previous screen Table 9 LCD Menu IP Address LABEL DESCRIPTION VoIP Status...

Page 81: ...g Setting menu to set up a different ringtone for the group Select Ring Setting The following screen displays Figure 27 LCD Menu Ring Setting The following table describes the labels in this screen Ri...

Page 82: ...5 The Volume Setting Menu Use these menus to set the loudness of the V500 s audio equipment Figure 29 LCD Menu Volume Setting Other Ring Type Chirp 0 Chirp 1 Chirp 2 Chirp 3 Chirp 4 Chirp 5 Chirp 6 C...

Page 83: ...e handset volume This controls both the handset s speaker and its microphone Ring Volume Select this to set the volume of the V500 s ringtone This setting applies to all configured group rings Headset...

Page 84: ...Anon Call On 2 Call Forward Off Select On Off Back Table 15 LCD Menu System Info LABEL DESCRIPTION Recv Anon Call When you turn this on the V500 allows incoming calls that do not have caller ID When...

Page 85: ...lect this to have the V500 forward calls under all circumstances Conditional Fwd Select this to set up call forwarding under certain specific circumstances Forward Number Select this to set the phone...

Page 86: ...conditional call forwarding but not for specific call forwarding Conditional Forward 1 On Busy Forward Off 2 No Answer Forward On 3 DND Forward Off Apply On Off Back Table 17 LCD Menu Conditional For...

Page 87: ...Forward Number screen to change the phone number to which the V500 forwards calls The following screen displays Figure 35 LCD Menu Forward Number Edit Call Forward Current Edit Back Table 18 LCD Menu...

Page 88: ...cribes the labels in this screen Table 19 LCD Menu Forward Number Edit LABEL DESCRIPTION Current This is the phone number to which the V500 forwards calls at the moment New Enter the number you want t...

Page 89: ...ake the following steps to configure a specific forward entry 1 Select Incoming Call Number in the Specific Forward Entry menu The following screen displays Entry 1 1 Incoming Call Number 2 Forward to...

Page 90: ...Forward Entry menu displays 3 Select Forward to Number The following screen displays Figure 39 LCD Menu Forward to Number 4 Press Edit Enter the number you want calls to redirect to and press Save Th...

Page 91: ...rned on 7 Press Back The Specific Forward Entry menu displays 8 Ensure that On is also selected in the Specific Forward and Call Forward menus Your specific forward entry is successfully configured 6...

Page 92: ...You can set the V500 to ring differently when people from different groups call you Configure which group a contact belongs to in the Phonebook Contact List screen Configure group rings in the Ring Se...

Page 93: ...he V500 uses the speakerphone and the default line and SIP account to make the call Alternatively press Back to return to the previous screen Caller Group 1 Default 2 Family 3 Business 4 Friend 5 Othe...

Page 94: ...plays Figure 44 LCD Menu Block List The following table describes the labels in this screen Block List 1 Peter 13145445423 2 Sidney 1006 Edit Add Del Back Table 24 LCD Menu Block List LABEL DESCRIPTIO...

Page 95: ...ist Select Phonebook DND White List The following screen displays Figure 45 LCD Menu DND White List The following table describes the labels in this screen DND White List 1 Hedy 1345795 2 Jayne 245795...

Page 96: ...Menu Speed Dial The following table describes the labels in this screen 6 7 5 1 Using Speed Dial Do the following to call a number you configured in the Speed Dial menu 1 Activate a line Check you can...

Page 97: ...k Save Back Table 27 LCD Menu Speed Dial Edit LABEL DESCRIPTION SK0 SK9 This shows the alphanumeric key you press to call this speed dial number For example press and hold the 5 for one second or long...

Page 98: ...set up on the V500 Select the phonebook you want to use 2 The Contact List menu displays see Chapter 5 on page 69 Choose the entry you want to map to the speed dial key and press Select 3 The Speed Di...

Page 99: ...s the labels in this screen System Restart Restart System Yes No Table 28 LCD Menu System Restart LABEL DESCRIPTION Yes Press this to restart the V500 Note When you use this function the V500 s settin...

Page 100: ...ever you want such as your own company name or a department number for example Figure 50 LCD Menu Logo Setting Menu The following table describes the labels in this screen Logo Font Current ZyXEL Edit...

Page 101: ...00 s existing logo Figure 51 LCD Menu Logo Setting Edit The following table describes the labels in this screen Logo Font Edit Uppercase New _ Back Table 30 LCD Menu Logo Setting Edit LABEL DESCRIPTIO...

Page 102: ...Chapter 6 LCD Menus Basic Settings V500 Series User s Guide 102...

Page 103: ...ettings automatically see Section 7 5 on page 144 Set up your V500 s configurable keys see Section 7 6 on page 152 Change the LCD screen display settings see Section 7 7 on page 153 7 2 The Advanced S...

Page 104: ...Select On Off Back Table 31 LCD Menu Network Setting LABEL DESCRIPTION PPPoE Use this to configure the V500 s PPPoE username and password if it is a PPPoE client Static IP Use this if you have an IP a...

Page 105: ...em to you Enable and select Advanced Setting Network Setting PPPoE The following screen displays Figure 54 LCD Menu PPPoE The following table describes the labels in this screen PPPoE 1 Username 2 Pas...

Page 106: ...his screen 7 3 1 1 1 PPPoE Username Edit If you press Edit in the PPPoE Username screen the following screen displays Figure 56 LCD Menu PPPoE Username Edit PPPoE Username Current Edit Back Table 33 L...

Page 107: ...ess currently configured on the V500 New Enter the static IP address you want the V500 to use in dotted decimal notation Mode Cycle through different character input modes using the key Save Press thi...

Page 108: ...Number Current New Confirm Save Back Table 36 LCD Menu PPPoE Username Edit LABEL DESCRIPTION Current This is the static IP address currently configured on the V500 New Enter the PPPoE password you wa...

Page 109: ...IP Address 2 Default Gateway 3 Subnet Mask 4 1st DNS 5 2nd DNS Select Back Table 37 LCD Menu Static IP LABEL DESCRIPTION IP Address Select this to set the static IP address you want the V500 to use D...

Page 110: ...this screen 7 3 2 1 1 IP Address Edit Press Edit in the IP Address screen The following screen displays Figure 61 LCD Menu IP Address Edit Static IP Current 192 168 1 1 Edit Back Table 38 LCD Menu IP...

Page 111: ...ed on the V500 New Enter the static IP address you want the V500 to use in dotted decimal notation Mode Cycle through different character input modes using the key Save Press this to save your changes...

Page 112: ...1 254 New Save Cancel Table 41 LCD Menu Default Gateway Edit LABEL DESCRIPTION Current This is the static IP address of the device your V500 is using to access the Internet New Enter the static IP add...

Page 113: ...n this screen 7 3 2 3 1 Subnet Mask Edit Press Edit in the Subnet Mask screen The following screen displays Figure 65 LCD Menu Subnet Mask Edit Subnet Mask Current 255 255 255 0 Edit Back Table 42 LCD...

Page 114: ...cond DNS The following table describes the labels in this screen Table 43 LCD Menu Subnet Mask Edit LABEL DESCRIPTION Current This is the subnet mask your V500 is configured to use New Enter the new s...

Page 115: ...etwork Select Advanced Setting Network Settings In the screen that displays ensure that DHCP is enabled DHCP is enabled by default 1st DNS Number Current 0 0 0 0 New Save Cancel Table 45 LCD Menu Firs...

Page 116: ...efault setting Select Advanced Setting SIP Configuration The following screen displays Figure 68 LCD Menu SIP Configuration Highlight the SIP account you want to configure and press On When a SIP acco...

Page 117: ...Service Domain see Section 7 4 8 on page 128 SIP Auth ID see Section 7 4 9 on page 129 Auth Password see Section 7 4 10 on page 131 Codec Priority see Section 7 4 11 on page 132 Voicemail Number see S...

Page 118: ...s SIP account If you have a SIP account like 1234567 voip provider com the SIP Number is 1234567 Account Name Number Current New Save Back Table 48 LCD Menu Display Name Edit LABEL DESCRIPTION Current...

Page 119: ...is screen 7 4 2 1 SIP Number Edit Press Edit in the SIP Number screen The following screen displays Figure 72 LCD Menu SIP Number Edit SIP Number Current 1234 Edit Back Table 49 LCD Menu SIP Number LA...

Page 120: ...r told you to Table 50 LCD Menu SIP Number Edit LABEL DESCRIPTION Current This shows the SIP number already configured for this account New Enter the SIP number you want this account to use Mode Cycle...

Page 121: ...Current 5060 New Save Back Table 52 LCD Menu SIP Local Port Edit LABEL DESCRIPTION Current This shows the SIP local port number already configured for this account New Enter the new local port number...

Page 122: ...bes the labels in this screen 7 4 4 1 SIP Server Address Edit Press Edit in the SIP Server Addr screen The following screen displays Figure 76 LCD Menu SIP Server Address Edit SIP Server Addr Current...

Page 123: ...P Server Address Edit LABEL DESCRIPTION Current This shows the IP address of the SIP server already configured for this account New Enter the new IP address for this account s SIP server in dotted dec...

Page 124: ...Current 5060 New Save Back Table 56 LCD Menu SIP Server Port Edit LABEL DESCRIPTION Current This shows the SIP server port number already configured for this account New Enter the new server port numb...

Page 125: ...ing table describes the labels in this screen 7 4 6 1 SIP Register Server Edit Press Edit in the SIP Register Server screen The following screen displays Figure 80 LCD Menu SIP Register Server Address...

Page 126: ...er Server Address Edit LABEL DESCRIPTION Current This shows the IP address of the SIP register server already configured for this account New Enter the new IP address for this account s SIP register s...

Page 127: ...Current 5060 New Save Back Table 60 LCD Menu SIP Register Port Edit LABEL DESCRIPTION Current This shows the SIP register port number already configured for this account New Enter the new register po...

Page 128: ...ation SIP 1 4 Configuration SIP Service Domain The following screen displays Figure 83 LCD Menu SIP Service Domain The following table describes the labels in this screen 7 4 8 1 SIP Service Domain Ed...

Page 129: ...his shows the SIP service domain already configured for this account New Enter the new SIP service domain for this account If you have a SIP account like 1234567 voip provider com the SIP service doma...

Page 130: ...en SIP Auth ID Number Current New Save Back Table 64 LCD Menu SIP Authentication ID Edit LABEL DESCRIPTION Current This shows the SIP authentication ID already configured for this account New Enter th...

Page 131: ...g table describes the labels in this screen 7 4 10 1 Authentication Password Edit Press Edit in the Auth Password screen The following screen displays Figure 88 LCD Menu Authentication Password Edit A...

Page 132: ...r service provider told you to Select Advanced Setting SIP Configuration SIP 1 4 Configuration Codec Priority The following screen displays Figure 89 LCD Menu Codec Selection Table 66 LCD Menu Authent...

Page 133: ...this screen to see and edit the number your V500 uses to access voicemail for this SIP account Select Advanced Setting SIP Configuration SIP 1 4 Configuration Voicemail Number The following screen dis...

Page 134: ...must use IP addresses instead Turn DNS SRV DNS on On to use the DNS servers you either get via DHCP or set up manually in the Advanced Setting Network Setting Static IP menu Turn DNS SRV DNS off Off...

Page 135: ...ect Advanced Setting SIP Configuration SIP 1 4 Configuration NAT Setting The following screen displays Figure 92 LCD Menu NAT Setting Enable and select STUN to configure Simple Traversal of User Datag...

Page 136: ...edit the IP address of the STUN server you want to use Enable and select Advanced Setting SIP Configuration SIP 1 4 Configuration NAT Setting Server Addr The following screen displays Figure 94 LCD Me...

Page 137: ...lready configured for this account Edit Press this to enter the new STUN server address Back Press this to return to the previous screen Server Address Number Current New Save Back Table 71 LCD Menu S...

Page 138: ...Port The following table describes the labels in this screen Press Edit in the STUN Server Port screen The following screen displays Figure 97 LCD Menu STUN Server Port Edit STUN Server Port Current 5...

Page 139: ...e listening port on the STUN server already configured for this account New Enter the new listening port on the STUN server Mode Cycle through different character input modes using the key Save Press...

Page 140: ...Server Address The following table describes the labels in this screen Press Edit in the Outbound Proxy Server Address screen The following screen displays Figure 100 LCD Menu Outbound Proxy Server A...

Page 141: ...Edit LABEL DESCRIPTION Current This shows the Outbound Proxy server address already configured for this account New Enter the new Outbound Proxy server address for this account Mode Cycle through dif...

Page 142: ...r is unavailable the V500 uses the 1st backup SIP server if configured If the primary SIP server and the 1st backup SIP server are unavailable the V500 uses the 2nd backup SIP server if configured Ser...

Page 143: ...details of the backup SIP server s Enable and select 1st Backup SIP Server or 2nd Backup SIP Server in the Advanced Setting SIP Configuration SIP 1 4 Configuration Backup SIP Server menu use 1st back...

Page 144: ...e Section 7 4 5 on page 123 for information on how to configure this Register Address This is the IP address of the backup SIP register server See Section 7 4 6 on page 125 for information on how to c...

Page 145: ...g the V500 waits after it successfully receives an auto provisioning file before it requests another Retry Time Select this to see or edit how long the V500 waits if it requests an auto provisioning f...

Page 146: ...Enable and select Advanced Setting Auto Provision Server Address The following screen displays Figure 108 LCD Menu Auto Provision Server Address Auto Provision Protocol 1 TFTP 2 HTTP 3 HTTPS Save Bac...

Page 147: ...server IP address already configured on the V500 Edit Press this to change the server address Back Press this to return to the previous screen Server Address Number Current New Save Back Table 84 LCD...

Page 148: ...t The following table describes the labels in this screen 7 5 3 1 Auto provisioning Server Port Edit Press Edit in the Server Port screen The following screen displays Figure 111 LCD Menu Auto Provisi...

Page 149: ...e 86 LCD Menu Auto Provision Server Port Edit LABEL DESCRIPTION Current This shows the auto provisioning server s listening port number already configured on the V500 New Enter the new listening port...

Page 150: ...this screen Expire Time Number Current Timeout sec 3600 New Timeout sec Save Back Table 88 LCD Menu Auto Provision Expire Time Edit LABEL DESCRIPTION Current Timeout This shows the expire time already...

Page 151: ...etry Time The following table describes the labels in this screen 7 5 5 1 Retry Time Edit Press Edit in the Retry Time screen The following screen displays Figure 115 LCD Menu Auto Provision Retry Tim...

Page 152: ...provider Refer to information supplied by your service provider to see what features are available to you and the codes you enter to use them Select Advanced Setting Programmable Key The following scr...

Page 153: ...les in this screen are in the same order as the custom keys on the V500 Key 1 refers to the top key Key 2 refers to the second from top key and so on Note To edit a Key simply select it and then enter...

Page 154: ...ibes the labels in this screen 7 7 2 Brightness Use this menu to change the LCD screen s brightness Select Brightness in the Display Adjusting menu The following screen displays Figure 119 LCD Menu Br...

Page 155: ...is to decrease the screen s brightness Cancel Select this to return to the previous screen without saving your settings Call Feature Mode 1 Local Mode Off 2 PBX Mode On Select On Off Back Table 95 LCD...

Page 156: ...the labels in this screen Call Feature Mode CallTRF DNDOff DNDOn Paging Voicemail Apply Back Table 96 LCD Menu Contrast LABEL DESCRIPTION CallTRF Enter the feature code key for call transfer mode DND...

Page 157: ...nfigurator Figure 122 LCD Menu Language Support The following table describes the labels in this screen Language Support 1 English 2 French 3 German 4 Italian 5 Spanish 6 Czech 7 Russian Apply Back Ta...

Page 158: ...Chapter 7 LCD Menus Advanced V500 Series User s Guide 158...

Page 159: ...159 PART III The Web Configurator Introducing the Web Configurator 161 Status Screens 167 Network Setup 173 SIP Account Setup 177 Phone Setup 193 The Phone Book 201...

Page 160: ...160...

Page 161: ...prepare your computer or computer network to connect to the V500 refer to the Quick Start Guide 2 Launch your web browser 3 Enter the V500 s IP address as the URL The V500 is set to get an IP address...

Page 162: ...ur password in the screen that displays next If you do not change your password anyone who knows the default password can access your phonebook and SIP account information over the network 6 Type a ne...

Page 163: ...navigation panel C main window D status bar 8 2 1 Title Bar The title bar has some icons in the upper right corner The icons have the following functions C B A D Table 98 Web Configurator Icons in the...

Page 164: ...e Feature Key Settings Use this screen to configure the custom keys on the V500 Phone Book Call Forward Use this screen to redirect incoming calls to other phone numbers Contact List Use this screen t...

Page 165: ...ormation and configuration fields It is discussed in the rest of this document Right after you log in the Status screen is displayed See Chapter 9 on page 167 for more information about the Status scr...

Page 166: ...Chapter 8 Introducing the Web Configurator V500 Series User s Guide 166...

Page 167: ...tus screens to see the current status of the V500 its system resources interfaces and SIP accounts You can also register and unregister SIP accounts It also provides detailed traffic and VoIP statisti...

Page 168: ...ing since it last started up Current Date Time This field displays the current date and time in the V500 You can change this in Maintenance System Time Setting CPU Usage This field displays what perce...

Page 169: ...er This does not cancel your SIP account but it deletes the mapping between your SIP identity and your IP address or domain name The second field displays Registered If the SIP account is not register...

Page 170: ...eld displays the number of bytes transmitted in the last second Rx B s This field displays the number of bytes received in the last second Up Time This field displays the elapsed time this interface h...

Page 171: ...is not in progress Dialing the V500 is initiating a call on this line Ringing the V500 has initiated a call and the phone at the other end is ringing Connected a call is in progress on this line Disco...

Page 172: ...want the V500 to update this screen and click Set Interval Set Interval Click this to make the V500 update the screen based on the amount of time you specified in the Poll Interval field Stop Click t...

Page 173: ...are isolated from the Internet for instance only between your two branch offices you can assign any IP addresses to the hosts without problems However the Internet Assigned Numbers Authority IANA has...

Page 174: ...ies an individual computer on that network Once you have decided on the network number pick an IP address that is easy to remember for instance 192 168 1 2 for your device but make sure that no other...

Page 175: ...signed a fixed IP address Enter the address information in the following fields IP Address Enter your WAN IP address in this field if you selected Use Fixed IP Address IP Subnet Mask Enter the IP Subn...

Page 176: ...must be in the same subnet as the management IP address to use it Click Network Ethernet Mgnt Port The following screen displays Figure 130 Network Mgnt Port The following table describes the labels i...

Page 177: ...can also use servers to run telephone service applications like PBX services and voice mail Internet Telephony Service Provider ITSP companies provide VoIP service A company could alternatively set u...

Page 178: ...en to maintain basic information about each SIP account Your VoIP service provider the company that lets you make phone calls over the Internet should provide this You can also enable and disable each...

Page 179: ...ish keyboard characters REGISTER Server Port Enter the SIP register server s listening port number if your VoIP service provider gave you one Otherwise enter the same port number you entered in the SI...

Page 180: ...ider gave you one Otherwise enter the same port number you entered in the SIP Service Port field for this backup server SIP Service Domain Enter the SIP service domain name In the full SIP URI this is...

Page 181: ...es User s Guide 181 11 2 1 Advanced SIP Setup Screen Use this screen to maintain advanced settings for each SIP account Click Advanced Setup in VoIP SIP SIP Settings The following screen displays Figu...

Page 182: ...of seconds the V500 accepts for a session expiration time when it receives a request to start a SIP session If the request has a shorter time the V500 rejects it RTP Port Range Start Port End Port Ent...

Page 183: ...ess or domain name of the NAT router Server Port Enter the NAT router s listening port if your network administrtor gave you one Otherwise keep the default value Outbound Proxy Enable Select this if y...

Page 184: ...has surpassed the delay period Call Forward Enable Select this if you want the V500 to use the call forwarding rules you set up in the VoIP Phone Book Call Forward screen RingBack Active Enable Select...

Page 185: ...sions The V500 creates Type of Service priority tags with this priority to voice traffic that it transmits RTPTOS Enter the priority for RTP voice transmissions The V500 creates Type of Service priori...

Page 186: ...in a SIP URI For example if the SIP address is 1122334455 VoIP provider com then VoIP provider com is the SIP service domain SIP Call Progression The following figure displays the basic steps in the...

Page 187: ...hough it is a client server protocol In the following figure either A or B can act as a SIP user agent client to initiate a call A and B can also both act as a SIP user agent to receive the call Figur...

Page 188: ...B 2 The SIP redirect server sends the invitation back to A with C s IP address or domain name 3 Client device A then sends the call invitation to client device C Figure 136 SIP Redirect Server SIP Re...

Page 189: ...o allows the V500 to find the public IP address that NAT assigned so the V500 can embed it in the SIP data stream STUN does not work with symmetric NAT routers or firewalls See RFC 3489 for details on...

Page 190: ...signal levels G 722 samples audio at 16 kHz twice the traditional rate of 8 kHz G 722 provides excellent quality audio and requires 48 to 64 kbps G 722 2 is similar to G 722 but with a lower compressi...

Page 191: ...DiffServ compliant network devices to handle the packets differently depending on the code points without the need to negotiate paths or remember state information for every flow In addition applicat...

Page 192: ...0 can add IEEE 802 1Q VLAN ID tags to voice frames that it sends to the network This allows the V500 to communicate with a SIP server that is a member of the same VLAN group Some ISPs use the VLAN tag...

Page 193: ...94 The Phone Region screen allows you to maintain settings that depend on which region of the world the V500 is in Section 12 3 on page 196 The Speed Dial Settings screen allows you to map a phone num...

Page 194: ...ttings Each field is described in the following table Table 110 VoIP Phone Phone Settings LABEL DESCRIPTION Volume Control Speaker Volume Select this to set the internal speakerphone volume This contr...

Page 195: ...of that group Voice Active Detection VAD Support Select this if the V500 should stop transmitting when you are not speaking This reduces the bandwidth the V500 uses Dialing Interval Select Dialing Int...

Page 196: ...s screen click VoIP Phone Region Figure 140 VoIP Phone Region Each field is described in the following table 12 4 Speed Dial Settings Screen Speed dial provides shortcuts for dialing frequently used p...

Page 197: ...to configure a SIP account in order to make a peer to peer VoIP call Click VoIP Phone Speed Dial Settings The following screen displays Figure 141 Phone Book Speed Dial Each field is described in the...

Page 198: ...take full advantage of the supplementary phone services available you may need to subscribe to them from your VoIP service provider Click VoIP Phone Programmable Feature Key Settings The following sc...

Page 199: ...eave a presence key blank then no presence state is sent to the network Advanced Feature Key Settings CONFERENCE SEND Enter the feature key number that you want to assign to this feature Note This rem...

Page 200: ...Chapter 12 Phone Setup V500 Series User s Guide 200...

Page 201: ...ails of your contacts Section 13 3 on page 204 The Group List screen allows you to see and edit the calling groups to which your phonebook contacts belong Section 13 4 on page 206 The Block List scree...

Page 202: ...lays Figure 143 VoIP Phone Book Call Forward The following table describes the labels in this screen Table 114 VoIP Phone Book Call Forward LABEL DESCRIPTION Call Forward Setup The V500 checks these r...

Page 203: ...nswered Specific Active Select this to turn on the specific call forwarding rules you set up in the Advanced Setup section of this screen If you have Conditional Forwarding or Unconditional Forwarding...

Page 204: ...its last saved value Table 114 VoIP Phone Book Call Forward continued LABEL DESCRIPTION Table 115 VoIP Phone Book Contact List LABEL DESCRIPTION Phone Book Item This shows the index number of the list...

Page 205: ...the calling group to which the contact belongs Assign Account This is the SIP account the V500 always uses to call this contact This shows None if you can use any SIP account to call the contact Block...

Page 206: ...up List Group Select the calling group you want to see The list of group members displays in the Group List Table Group List Table Item This is the index number of the group member s list entry Number...

Page 207: ...block list entry Number Enter the phone number you want to block Name Enter a name for this entry or leave this field blank Add Click this to include the details you entered into the block list Page...

Page 208: ...This is the name associated with the blocked phone number if configured Modify Click the Edit icon to change this entry s details Click the Delete icon to remove the entry from the block list If you...

Page 209: ...an entry from the phonebook page shown in the Page field The list of contact numbers displays Click on the number you want to add DND White List Table Item This is the index number of the DND white l...

Page 210: ...Chapter 13 The Phone Book V500 Series User s Guide 210...

Page 211: ...211 PART IV Maintenance and Troubleshooting System 213 Logs 219 Tools 221 Troubleshooting 227...

Page 212: ...212...

Page 213: ...system settings and the web configurator password or to set the administrator inactivity timer Section 14 2 on page 213 The Time Setting screen allows you to change your V500 s time and date Section...

Page 214: ...cores _ are accepted Domain Name Enter the domain name if you know it here If you leave this field blank the ISP may assign a domain name via DHCP The domain name entered by you is given priority over...

Page 215: ...user password Old Password Type in your existing user password 1234 is the default password New Password Type your new user password Note The new password must be between 4 and 8 numerals 0 9 long Let...

Page 216: ...149 Maintenance Time Setting The following table describes the labels in this screen Table 120 Maintenance Time Setting LABEL DESCRIPTION Current Time and Date Current Time This field displays the tim...

Page 217: ...er Check with your ISP network administrator if you are unsure of this information Time Server Interval Enter the number of minutes between time checks 1 3600 This is how often the V500 pings the time...

Page 218: ...Sunday October and type 2 in the o clock field Daylight Saving Time ends in the European Union on the last Sunday of October All of the time zones in the European Union stop using Daylight Saving Tim...

Page 219: ...le is full old logs are deleted as new logs are created Click a column heading to sort the entries A triangle indicates the direction of the sort order Figure 150 Maintenance Logs The following table...

Page 220: ...ld lists the source IP address and the port number of the incoming packet that caused the log if applicable Destination This field lists the destination IP address and the port number of the outgoing...

Page 221: ...ws you to reboot the V500 without turning the power off Section 16 4 on page 225 The Ring Maintenance screen allows you to upload files to the V500 and use them as ringtones Section 16 5 on page 225 1...

Page 222: ...re 153 Network Temporarily Disconnected After two minutes log in again and check your new firmware version in the Status screen If the upload was not successful the following screen will appear Click...

Page 223: ...ols Configuration 16 3 1 Backup Configuration Backup configuration allows you to back up save the V500 s current configuration to a file on your computer Once your V500 is configured and functioning p...

Page 224: ...on your desktop Figure 157 Temporarily Disconnected If you uploaded a configuration file that sets the V500 to get an IP address automatically use the System Info IP Address IP Address LCD menu to fi...

Page 225: ...introducing the web configurator for more information on the RESET button 16 4 Restart Screen System restart allows you to reboot the V500 without turning the power off Click Maintenance Tools Restar...

Page 226: ...ribes the labels in this screen Table 124 Maintenance Tools Ring Maintenance LABEL DESCRIPTION Ring Maintenance Ring Midi File Select Select the file you want to manage The V500 has ten MIDI file slot...

Page 227: ...Make sure the power adaptor or cord is connected to the V500 and plugged in to an appropriate power source Make sure the power source is turned on 3 Disconnect and re connect the power adaptor or cord...

Page 228: ...the V500 see Section 10 3 on page 176 V I forgot the password 1 The default password is 1234 2 If this does not work you have to reset the device to its factory defaults See Section 2 2 2 on page 40...

Page 229: ...efault password is 1234 This field is case sensitive so make sure Caps Lock is not on 2 You cannot log in to the web configurator while someone is using the Telnet to access the V500 Log out of the V5...

Page 230: ...reen are behaving as expected See the Quick Start Guide and Section 2 2 on page 35 2 Restart the V500 3 If the problem continues contact your ISP V The Internet connection is slow or intermittent 1 Th...

Page 231: ...DNS Domain Name Service settings see Section 6 3 2 on page 79 If you use a static IP address see Section 7 3 2 on page 109 for how to change DNS settings If you use a dynamic IP address DHCP your DNS...

Page 232: ...eck these settings Consult the router s documentation for more information Make sure that your V500 uses the voice codecs recommended by your VoIP service provider see Section 7 4 11 on page 132 V I c...

Page 233: ...es and Index Product Specifications 235 Setting Up Your Computer s IP Address 241 Pop up Windows JavaScripts and Java Permissions 265 IP Addresses and Subnetting 271 Legal Information 279 Customer Sup...

Page 234: ...234...

Page 235: ...uplex mode Use crossover Ethernet cables Handset Port RJ 11 telephone connector Headset Microphone Port 3 5mm Headset Headphone Port 3 5mm Operation Temperature 0 40 C Storage Temperature 30 60 C Oper...

Page 236: ...service HTTP or FTP traffic for example from a computer on a network LAN or WAN for example can access the V500 Embedded FTP and TFTP Servers The embedded FTP and TFTP servers enable fast firmware up...

Page 237: ...ation Basic and Digest Access Authentication RFC 2766 Network Address Translation Protocol RFC 2782 A DNS RR for specifying the location of services DNS SRV RFC 2833 RTP Payload for DTMF Digits Teleph...

Page 238: ...holes for the screws RFC 3891 The Session Initiation Protocol SIP Replaces Header RFC 3892 The Session Initiation Protocol SIP Referred By Mechanism R RFC 4028 Session Timers in the Session Initiatio...

Page 239: ...f about 0 5 cm between the heads of the screws and the wall 4 Make sure the screws are snugly fastened to the wall They need to hold the weight of the V500 with the connection cables 5 Align the holes...

Page 240: ...Appendix A Product Specifications V500 Series User s Guide 240 Figure 162 Masonry Plug and M4 Tap Screw...

Page 241: ...with the other devices on your network Windows Vista XP 2000 Mac OS 9 OS X and all versions of UNIX LINUX include the software components you need to use TCP IP on your computer If you manually assig...

Page 242: ...ses the default Windows XP display theme but can also apply to Windows 2000 and Windows NT 1 Click Start Control Panel Figure 163 Windows XP Start Menu 2 In the Control Panel click the Network Connect...

Page 243: ...er s IP Address User s Guide 243 Figure 165 Windows XP Control Panel Network Connections Properties 4 On the General tab select Internet Protocol TCP IP and then click Properties Figure 166 Windows XP...

Page 244: ...that was assigned to you by your network administrator or ISP You may also have to enter a Preferred DNS server and an Alternate DNS server if that information was provided 7 Click OK to close the Int...

Page 245: ...ows screens from Windows Vista Professional 1 Click Start Control Panel Figure 168 Windows Vista Start Menu 2 In the Control Panel click the Network and Internet icon Figure 169 Windows Vista Control...

Page 246: ...ctions Figure 171 Windows Vista Network and Sharing Center 5 Right click Local Area Connection and then select Properties Figure 172 Windows Vista Network and Sharing Center During this procedure clic...

Page 247: ...Appendix B Setting Up Your Computer s IP Address User s Guide 247 6 Select Internet Protocol Version 4 TCP IPv4 and then select Properties Figure 173 Windows Vista Local Area Connection Properties...

Page 248: ...dress that was assigned to you by your network administrator or ISP You may also have to enter a Preferred DNS server and an Alternate DNS server if that information was provided Click Advanced 9 Clic...

Page 249: ...OS X 10 3 and 10 4 The screens in this section are from Mac OS X 10 4 but can also apply to 10 3 1 Click Apple System Preferences Figure 175 Mac OS X 10 4 Apple Menu 2 In the System Preferences windo...

Page 250: ...ne opens select Built in Ethernet from the network connection type list and then click Configure Figure 177 Mac OS X 10 4 Network Preferences 4 For dynamically assigned settings select Using DHCP from...

Page 251: ...In the Subnet Mask field type your subnet mask In the Router field type the IP address of your device Figure 179 Mac OS X 10 4 Network Preferences Ethernet 6 Click Apply Now and close the window Verif...

Page 252: ...ss User s Guide 252 Mac OS X 10 5 The screens in this section are from Mac OS X 10 5 1 Click Apple System Preferences Figure 181 Mac OS X 10 5 Apple Menu 2 In System Preferences click the Network icon...

Page 253: ...e 183 Mac OS X 10 5 Network Preferences Ethernet 4 From the Configure list select Using DHCP for dynamically assigned settings 5 For statically assigned settings do the following From the Configure li...

Page 254: ...X 10 5 Network Preferences Ethernet 6 Click Apply and close the window Verifying Settings Check your TCP IP properties by clicking Applications Utilities Network Utilities and then selecting the appro...

Page 255: ...nfiguration The following screens use the default Ubuntu 8 installation Make sure you are logged in as the root administrator Follow the steps below to configure your computer IP address in GNOME 1 Cl...

Page 256: ...min account name and password then click the Authenticate button Figure 188 Ubuntu 8 Administrator Account Authentication 4 In the Network Settings window select the connection that you want to config...

Page 257: ...dress if you have a static IP address Fill in the IP address Subnet mask and Gateway address fields 6 Click OK to save the changes and close the Properties dialog box and return to the Network Setting...

Page 258: ...g Settings Check your TCP IP properties by clicking System Administration Network Tools and then selecting the appropriate Network device from the Devices tab The Interface Statistics column shows dat...

Page 259: ...ing on your specific distribution release version and individual configuration The following screens use the default openSUSE 10 3 installation Make sure you are logged in as the root administrator Fo...

Page 260: ...pens select Network Devices and then click the Network Card icon Figure 195 openSUSE 10 3 YaST Control Center 4 When the Network Settings window opens click the Overview tab select the appropriate con...

Page 261: ...Address tab Figure 197 openSUSE 10 3 Network Card Setup 6 Select Dynamic Address DHCP if you have a dynamic IP address Select Statically assigned IP Address if you have a static IP address Fill in th...

Page 262: ...262 8 If you know your DNS server IP address es click the Hostname DNS tab in Network Settings and then enter the DNS server information in the fields provided Figure 198 openSUSE 10 3 Network Settin...

Page 263: ...ask bar to check your TCP IP properties From the Options sub menu select Show Connection Information Figure 199 openSUSE 10 3 KNetwork Manager When the Connection Status KNetwork Manager window opens...

Page 264: ...Appendix B Setting Up Your Computer s IP Address User s Guide 264...

Page 265: ...rnet Explorer Pop up Blockers You may have to disable pop up blocking to log into your device Either disable pop up blocking enabled by default in Windows XP SP Service Pack 2 or allow pop up blocking...

Page 266: ...web pop up blockers you may have enabled Figure 202 Internet Options Privacy 3 Click Apply to save this setting Enable pop up Blockers with Exceptions Alternatively if you only want to allow pop up wi...

Page 267: ...de 267 Figure 203 Internet Options Privacy 3 Type the IP address of your device the web page that you do not want to have blocked with the prefix http For example http 192 168 167 1 4 Click Add to mov...

Page 268: ...lay properly in Internet Explorer check that JavaScripts are allowed 1 In Internet Explorer click Tools Internet Options and then the Security tab Figure 205 Internet Options Security 2 Click the Cust...

Page 269: ...tings Java Scripting Java Permissions 1 From Internet Explorer click Tools Internet Options and then the Security tab 2 Click the Custom Level button 3 Scroll down to Microsoft VM 4 Under Java permiss...

Page 270: ...Permissions V500 Series User s Guide 270 JAVA Sun 1 From Internet Explorer click Tools Internet Options and then the Advanced tab 2 Make sure that Use Java 2 for applet under Java Sun is selected 3 Cl...

Page 271: ...hare a common street name the hosts on a network share a common network number Similarly as each house has its own house number each host on the network has its own unique identifying number the host...

Page 272: ...s part of the host ID The following example shows a subnet mask identifying the network number in bold text and host ID of an IP address 192 168 1 2 in decimal By convention subnet masks always consis...

Page 273: ...by a continuous number of zeros for the remainder of the 32 bit mask you can simply specify the number of ones instead of writing the value of each octet This is usually specified by writing a follow...

Page 274: ...ows the company network before subnetting Figure 210 Subnetting Example Before Subnetting You can borrow one of the host ID bits to divide the network 192 168 1 0 into two separate sub networks The su...

Page 275: ...8 1 254 Example Four Subnets The previous example illustrated using a 25 bit subnet mask to divide a 24 bit address into two subnets Similarly to divide a 24 bit address into four subnets you need to...

Page 276: ...bnet 3 IP SUBNET MASK NETWORK NUMBER LAST OCTET BIT VALUE IP Address 192 168 1 128 IP Address Binary 11000000 10101000 00000001 10000000 Subnet Mask Binary 11111111 11111111 11111111 11000000 Subnet A...

Page 277: ...T BITS SUBNET MASK NO SUBNETS NO HOSTS PER SUBNET 1 255 255 255 128 25 2 126 2 255 255 255 192 26 4 62 3 255 255 255 224 27 8 30 4 255 255 255 240 28 16 14 5 255 255 255 248 29 32 6 6 255 255 255 252...

Page 278: ...You don t need to change the subnet mask computed by the V500 unless you are instructed to do otherwise Private IP Addresses Every machine on the Internet must have a unique address If your networks a...

Page 279: ...ce Trademarks ZyNOS ZyXEL Network Operating System is a registered trademark of ZyXEL Communications Inc Other trademarks mentioned in this publication are used for identification purposes only and ma...

Page 280: ...e date of purchase During the warranty period and upon proof of purchase should the product have indications of failure due to faulty workmanship and or materials ZyXEL will at its discretion repair o...

Page 281: ...r replaced products will be shipped by ZyXEL to the corresponding return address Postage Paid This warranty gives you specific legal rights and you may also have other rights that vary from country to...

Page 282: ...Appendix E Legal Information V500 Series User s Guide 282...

Page 283: ...Headquarters Worldwide Support E mail support zyxel com tw Sales E mail sales zyxel com tw Telephone 886 3 578 3942 Fax 886 3 578 2439 Web www zyxel com www europe zyxel com FTP ftp zyxel com ftp euro...

Page 284: ...1 Fax 358 9 4780 8448 Web www zyxel fi Regular Mail ZyXEL Communications Oy Malminkaari 10 00700 Helsinki Finland France E mail info zyxel fr Telephone 33 4 72 52 97 97 Fax 33 4 72 52 19 20 Web www zy...

Page 285: ...agawa ku Tokyo 141 0022 Japan Kazakhstan Support http zyxel kz support Sales E mail sales zyxel kz Telephone 7 3272 590 698 Fax 7 3272 590 689 Web www zyxel kz Regular Mail ZyXEL Kazakhstan 43 Dostyk...

Page 286: ...Okrzei 1A 03 715 Warszawa Poland Russia Support http zyxel ru support Sales E mail sales zyxel ru Telephone 7 095 542 89 29 Fax 7 095 542 89 25 Web www zyxel ru Regular Mail ZyXEL Russia Ostrovityanov...

Page 287: ...il ZyXEL Thailand Co Ltd 1 1 Moo 2 Ratchaphruk Road Bangrak Noi Muang Nonthaburi 11000 Thailand Ukraine Support E mail support ua zyxel com Sales E mail sales ua zyxel com Telephone 380 44 247 69 78 F...

Page 288: ...Appendix F Customer Support V500 Series User s Guide 288...

Page 289: ...call forward 66 call forwarding 84 85 198 202 call preference 66 call waiting 198 caller blocking 71 caller group 70 92 caller group ring tone 82 caller ID 84 135 198 calling 67 calling a contact 73...

Page 290: ...65 Firmware upload 221 file extension using HTTP forward number 66 frequency pairs 190 front panel 35 FTP 34 function keys 38 G G 168 196 236 G 711 132 190 G 723 132 190 G 726 132 190 G 729 132 190 ga...

Page 291: ...ation 188 NAT routers 189 navigation 61 navigation panel 164 Navigator key 36 network address translators 189 network connections 35 network number 174 network setting 66 network settings 104 number k...

Page 292: ...8 see QoS server outbound proxy 189 session initiation protocol see SIP side panel 35 silence suppression 195 236 SIP 177 SIP account 71 72 103 186 SIP account configuration 116 SIP account keys 36 SI...

Page 293: ...out setting 66 title bar 163 ToS 191 Touch Tone 190 trademarks 279 Type of Service 191 U unconditional call forwarding 66 85 uniform resource identifier 186 uppercase mode 64 URL 161 use NAT 189 user...

Page 294: ...Index V500 Series User s Guide 294...

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