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Appendix D Customer Support

STB-1001S2 User’s Guide

82

Turkey

• Support E-mail: [email protected]

• Telephone: +90 212 222 55 22

• Fax: +90-212-220-2526

• Web: http:www.zyxel.com.tr

• Address: Kaptanpasa Mahallesi Piyalepasa Bulvari Ortadogu Plaza N:14/13 K:6 

Okmeydani/Sisli Istanbul/Turkey

Ukraine

• Support E-mail: [email protected]

• Sales E-mail: [email protected]

• Telephone: +380-44-247-69-78

• Fax: +380-44-494-49-32

• Web: www.ua.zyxel.com

• Regular Mail: ZyXEL Ukraine, 13, Pimonenko Str., Kiev 04050, Ukraine

United Kingdom

• Support E-mail: [email protected]

• Sales E-mail: [email protected]

• Telephone: +44-1344-303044, 0845 122 0301 (UK only)

• Fax: +44-1344-303034

• Web: www.zyxel.co.uk

• Regular Mail: ZyXEL Communications UK Ltd., 11 The Courtyard, Eastern Road, 

Bracknell, Berkshire RG12 2XB, United Kingdom (UK)

Summary of Contents for STB-1001S2

Page 1: ...www zyxel com STB 1001S2 IP Set Top Box User s Guide Version 1 0 09 2008 Edition 1 DEFAULT LOGIN Password 123456 ...

Page 2: ......

Page 3: ...t contains information on setting up your network and configuring for Internet access Supporting Disk Refer to the included CD for support documents ZyXEL Web Site Please refer to www zyxel com for additional support documentation and product certifications User Guide Feedback Help us help you Send all User Guide related comments questions or suggestions for improvement to the following address or...

Page 4: ...stroke is denoted by square brackets and uppercase text for example ENTER means the enter or return key on your keyboard Enter means for you to type one or more characters and then press the ENTER key Select or choose means for you to use one of the predefined choices A right angle bracket within a screen name denotes a mouse click For example Maintenance Log Log Setting means you first click Main...

Page 5: ...User s Guide 5 Icons Used in Figures Figures in this User s Guide may use the following generic icons The STB icon is not an exact representation of your STB STB Computer Notebook computer Server DSLAM Firewall Telephone Switch Router ...

Page 6: ...on them or stumble over them Always disconnect all cables from this device before servicing or disassembling Use ONLY an appropriate power adaptor or cord for your device Connect it to the right supply voltage for example 110V AC in North America or 230V AC in Europe Do NOT allow anything to rest on the power adaptor or cord and do NOT place the product where anyone can walk on the power adaptor o...

Page 7: ...Contents Overview STB 1001S2 User s Guide 7 Contents Overview Using the STB 15 Introducing the STB 17 The Menu System 21 Troubleshooting 31 Product Specifications 35 Appendices and Index 39 ...

Page 8: ...Contents Overview STB 1001S2 User s Guide 8 ...

Page 9: ... 18 1 4 Resetting the STB 19 Chapter 2 The Menu System 21 2 1 Navigating the Menus 21 2 2 The Basic Setup Menus 21 2 2 1 Accessing and Exiting the Basic Setup Menus 21 2 2 2 Video Setup Menu 22 2 2 3 Audio Setup Menu 23 2 2 4 System Setup Menu 24 2 2 5 Language Setup Menu 24 2 2 6 The Factory Default Menu 25 2 3 The Advanced Setup Menus 25 2 3 1 Accessing and Exiting the Menus 25 2 3 2 The Advance...

Page 10: ... Login 32 3 3 Internet Access 33 Chapter 4 Product Specifications 35 4 1 General STB Specifications 35 4 2 Power Adaptor Specifications 37 Part II Appendices and Index 39 Appendix A Setting up Your Computer s IP Address 41 Appendix B IP Addresses and Subnetting 63 Appendix C Legal Information 73 Appendix D Customer Support 77 Index 83 ...

Page 11: ...43 Figure 21 Windows 95 98 Me TCP IP Properties DNS Configuration 44 Figure 22 Windows XP Start Menu 45 Figure 23 Windows XP Control Panel 45 Figure 24 Windows XP Control Panel Network Connections Properties 46 Figure 25 Windows XP Local Area Connection Properties 46 Figure 26 Windows XP Internet Protocol TCP IP Properties 47 Figure 27 Windows XP Advanced TCP IP Properties 48 Figure 28 Windows XP ...

Page 12: ...Red Hat 9 0 Dynamic IP Address Setting in ifconfig eth0 60 Figure 47 Red Hat 9 0 Static IP Address Setting in ifconfig eth0 60 Figure 48 Red Hat 9 0 DNS Settings in resolv conf 60 Figure 49 Red Hat 9 0 Restart Ethernet Card 60 Figure 50 Red Hat 9 0 Checking TCP IP Properties 61 Figure 51 Network Number and Host ID 64 Figure 52 Subnetting Example Before Subnetting 66 Figure 53 Subnetting Example Af...

Page 13: ...PPPoE Menu 29 Table 10 Hardware Specifications 35 Table 11 Firmware Specifications 36 Table 12 Standards Supported 36 Table 13 Power Adaptor Specifications 37 Table 14 IP Address Network Number and Host ID Example 64 Table 15 Subnet Masks 65 Table 16 Maximum Host Numbers 65 Table 17 Alternative Subnet Mask Notation 65 Table 18 Subnet 1 67 Table 19 Subnet 2 68 Table 20 Subnet 3 68 Table 21 Subnet 4...

Page 14: ...List of Tables STB 1001S2 User s Guide 14 ...

Page 15: ...15 PART I Using the STB Introducing the STB 17 The Menu System 21 Troubleshooting 31 Product Specifications 35 ...

Page 16: ...16 ...

Page 17: ...nternet Television IPTV and Video on Demand VOD on your television Connect the STB to your regular Internet access device a broadband modem or router for example Operate the STB using the supplied remote control The following figure shows your STB A connected to your Internet access device B supplying content from the service provider on the Internet to your TV C operated by the remote control D F...

Page 18: ...d ready to use Off The STB is not receiving power or has malfunctioned LAN On Green The STB has an Ethernet connection to the network on the LAN port Blinking Green The STB has an Ethernet connection to the network on the LAN port and is transmitting or receiving data Off The STB has no network connection on the LAN port REMOTE Blinking Green The Infra red receiver on the front of the STB is recei...

Page 19: ...LAN Use this Ethernet port to connect the STB to your Internet access device or network S PDIF Use this port to connect the STB to an S PDIF Sony Philips Digital Interface Format audio device CVBS Use this composite video RCA connector to connect the STB to your TV s analog video input usually colored yellow The composite video connector does not carry audio You must also connect your TV to one of...

Page 20: ...Chapter 1 Introducing the STB STB 1001S2 User s Guide 20 ...

Page 21: ... Use the and navigator keys on the remote control to highlight the menu or setting you want The currently highlighted item is colored orange Use the OK key on the remote control to select the highlighted object When you go to a new menu the top item in the right hand column is automatically highlighted To move to the left hand column press the key Highlight and select the Save button in each menu ...

Page 22: ... menu displays see Section 2 2 2 on page 22 To leave the basic setup menus press the HOME key on the remote control at any time The Home menu displays Changes do not take effect until you save them Each menu has a Save button 2 2 2 Video Setup Menu Use the Video Setup menu to change the STB s display type Figure 5 The Video Setup Menu ...

Page 23: ...io Setup Menu Table 3 The Video Setup Menu LABEL DESCRIPTION Mode COMPOSITE NTSC Select this if your TV supports NTSC Common in North and Central America and Japan COMPOSITE PAL Select this if your TV supports PAL common in Europe and most of the world Output Aspect None Select this to display images without changing their shape Pan and scan Select this to watch TV or video with a 4 3 aspect ratio...

Page 24: ...nected to the STB s S PDIF connector also supports PCM AC3 AAC Select this to use AC 3 Dolby Digital or AAC Advanced Audio Coding audio compression Select this only if your TV or audio equipment connected to the STB s S PDIF connector also supports AC 3 or AAC compression Save Select this to store your changes You may need to reboot your STB use the ON OFF hardware switch before the new settings a...

Page 25: ...l settings Any configuration changes you made will be lost 2 3 The Advanced Setup Menus The Advanced Setup menus allow you to see and change network settings 1 DO NOT use this section unless you have been specifically told to by the service provider Misconfiguration of the menus in this section could render your STB unusable If in doubt contact the service provider 2 3 1 Accessing and Exiting the ...

Page 26: ...enu displays when you are successfully logged in 2 3 2 The Advanced Setup Information Menu Use this menu to see information about the STB s current network and configuration settings Select Information from the column on the left of the screen The following menu displays Figure 11 The Information Menu The following table describes the labels in this menu Table 6 The Information Menu LABEL DESCRIPT...

Page 27: ...ls in this menu MAC Address This shows the hardware Media Access Control address of the STB IP Address This shows the IP address currently assigned to the STB You can change this in the Advanced Setup Network menu STB Version This shows the firmware version running on the STB Check this before you upload new firmware Bootloader This shows the version number of the software that loads the STB s ope...

Page 28: ...o configuration server from which the STB gets its operating settings NTP Server Enter the address of the Network Time Protocol server from which the STB gets its date and time settings Save Select this to store your configuration changes Table 7 The Network DHCP Menu LABEL DESCRIPTION Table 8 The Network Static IP Menu LABEL DESCRIPTION Mode Select Static to give the STB a specific IP address STB...

Page 29: ...utoconfiguration server You must be connected to the network and have a valid autoconfiguration server address configured in the Advanced Setup Network menu s ACS Server field see Section 2 3 3 on page 27 Select Firmware Upgrade from the column on the left of the screen The following menu displays Figure 15 The Firmware Upgrade Menu Table 9 The Network PPPoE Menu LABEL DESCRIPTION Mode Select PPPo...

Page 30: ...n server click Upgrade Now The STB contacts the autoconfiguration server and downloads the firmware If the following screen displays the STB cannot reach the autoconfiguration server Check the settings in the Advanced Setup Network menu see Section 2 3 3 on page 27 and try again Figure 16 Firmware Upgrade Error ...

Page 31: ...STB 3 Make sure the power adaptor or cord is connected to the STB and plugged in to an appropriate power source Make sure the power source is turned on 4 Turn the STB off and on 5 If the problem persists contact the vendor V The POWER LED is red or blinking green 1 The STB may be in standby mode Try using the remote control s button to turn it on 2 Wait for a short while The STB may take a minute ...

Page 32: ...te control button the remote control s batteries may be improperly inserted or dead Check they are properly inserted or try replacing them 3 Move closer to the STB and try again 4 If the problem persists contact your vendor 3 2 STB Access and Login V I forgot the IP address for the STB The default IP address is 192 168 1 1 Use the System Setup menu to check the current IP address see Section 2 2 4...

Page 33: ...ome URL IP address in the Network menu 3 Disconnect all the cables from your STB and follow the directions in the Quick Start Guide again 4 If the problem continues contact your ISP or IPTV provider V The Internet connection is slow or intermittent There might be a lot of traffic on the network If you have computers or other devices using your Internet connection try turning them off or disconnect...

Page 34: ...Chapter 3 Troubleshooting STB 1001S2 User s Guide 34 ...

Page 35: ...otiating 10 Mbps or 100 Mbps in either half duplex or full duplex mode Auto crossover Use either crossover or straight through Ethernet cables SPDIF Port Sony Philips Digital Interface Format IEC 958 type II audio connector USB Port Universal Serial Bus 2 0 connector Composite Video Port 1 x CVBS RCA type connector Supported video standards PAL NTSC Analog Audio Ports 1 x stereo left channel RCA t...

Page 36: ...ernal server when you turn on your STB PPPoE PPPoE mimics a dial up Internet access connection Table 12 Standards Supported STANDARD DESCRIPTION RFC 867 Daytime Protocol RFC 868 Time Protocol RFC 1058 RIP 1 Routing Information Protocol RFC 1112 IGMP v1 RFC 1157 SNMPv1 Simple Network Management Protocol version 1 RFC 1305 Network Time Protocol NTP version 3 RFC 1441 SNMPv2 Simple Network Management...

Page 37: ...e careful to avoid damaging pipes or cables located inside the wall when drilling holes for the screws RFC 2684 Multiprotocol Encapsulation over ATM Adaptation Layer 5 IEEE 802 11d Standard for Local and Metropolitan Area Networks Media Access Control MAC Bridges TR 069 TR 069 DSL Forum Standard for CPE Wan Management 1 363 5 Compliant AAL5 SAR Segmentation And Re assembly Table 12 Standards Suppo...

Page 38: ... the screws are snugly fastened to the wall They need to hold the weight of the STB with the connection cables 5 Align the holes on the back of the STB with the screws on the wall Hang the STB on the screws Figure 17 Wall mounting Example The following are dimensions of an M4 tap screw and masonry plug used for wall mounting All measurements are in millimeters mm Figure 18 Masonry Plug and M4 Tap ...

Page 39: ...ices and Index The appendices provide general information Some details may not apply to your STB Setting up Your Computer s IP Address 41 IP Addresses and Subnetting 63 Legal Information 73 Customer Support 77 Index 83 ...

Page 40: ...40 ...

Page 41: ...ase of a third party TCP IP application package TCP IP should already be installed on computers using Windows NT 2000 XP Macintosh OS 7 and later operating systems After the appropriate TCP IP components are installed configure the TCP IP settings in order to communicate with your network If you manually assign IP information instead of using dynamic assignment make sure that your computers have I...

Page 42: ...en click Add 3 Select the manufacturer and model of your network adapter and then click OK If you need TCP IP 1 In the Network window click Add 2 Select Protocol and then click Add 3 Select Microsoft from the list of manufacturers 4 Select TCP IP from the list of network protocols and then click OK If you need Client for Microsoft Networks 1 Click Add 2 Select Client and then click Add 3 Select Mi...

Page 43: ...select Obtain an IP address automatically If you have a static IP address select Specify an IP address and type your information into the IP Address and Subnet Mask fields Figure 20 Windows 95 98 Me TCP IP Properties IP Address 3 Click the DNS Configuration tab If you do not know your DNS information select Disable DNS If you know your DNS information select Enable DNS and type the information in ...

Page 44: ...lose the TCP IP Properties window 6 Click OK to close the Network window Insert the Windows CD if prompted 7 Turn on your STB and restart your computer when prompted Verifying Settings 1 Click Start and then Run 2 In the Run window type winipcfg and then click OK to open the IP Configuration window 3 Select your network adapter You should see your computer s IP address subnet mask and default gate...

Page 45: ...01S2 User s Guide 45 Figure 22 Windows XP Start Menu 2 In the Control Panel double click Network Connections Network and Dial up Connections in Windows 2000 NT Figure 23 Windows XP Control Panel 3 Right click Local Area Connection and then click Properties ...

Page 46: ...b in Win XP and then click Properties Figure 25 Windows XP Local Area Connection Properties 5 The Internet Protocol TCP IP Properties window opens the General tab in Windows XP If you have a dynamic IP address click Obtain an IP address automatically If you have a static IP address click Use the following IP Address and fill in the IP address Subnet mask and Default gateway fields Click Advanced ...

Page 47: ...d In TCP IP Address type an IP address in IP address and a subnet mask in Subnet mask and then click Add Repeat the above two steps for each IP address you want to add Configure additional default gateways in the IP Settings tab by clicking Add in Default gateways In TCP IP Gateway Address type the IP address of the default gateway in Gateway To manually configure a default metric the number of tr...

Page 48: ...e General tab in Windows XP Click Obtain DNS server address automatically if you do not know your DNS server IP address es If you know your DNS server IP address es click Use the following DNS server addresses and type them in the Preferred DNS server and Alternate DNS server fields If you have previously configured DNS servers click Advanced and then the DNS tab to order them ...

Page 49: ... Connections window Network and Dial up Connections in Windows 2000 NT 11 Turn on your STB and restart your computer if prompted Verifying Settings 1 Click Start All Programs Accessories and then Command Prompt 2 In the Command Prompt window type ipconfig and then press ENTER You can also open Network Connections right click a network connection click Status and then click the Support tab Windows ...

Page 50: ... Windows Vista Start Menu 2 In the Control Panel double click Network and Internet Figure 30 Windows Vista Control Panel 3 Click Network and Sharing Center Figure 31 Windows Vista Network And Internet 4 Click Manage network connections Figure 32 Windows Vista Network and Sharing Center ...

Page 51: ...then click Properties During this procedure click Continue whenever Windows displays a screen saying that it needs your permission to continue Figure 33 Windows Vista Network and Sharing Center 6 Select Internet Protocol Version 4 TCP IPv4 and click Properties Figure 34 Windows Vista Local Area Connection Properties ...

Page 52: ...he IP Settings tab and click OK Do one or more of the following if you want to configure additional IP addresses In the IP Settings tab in IP addresses click Add In TCP IP Address type an IP address in IP address and a subnet mask in Subnet mask and then click Add Repeat the above two steps for each IP address you want to add Configure additional default gateways in the IP Settings tab by clicking...

Page 53: ...rties window the General tab Click Obtain DNS server address automatically if you do not know your DNS server IP address es If you know your DNS server IP address es click Use the following DNS server addresses and type them in the Preferred DNS server and Alternate DNS server fields If you have previously configured DNS servers click Advanced and then the DNS tab to order them ...

Page 54: ...rties window 12 Close the Network Connections window 13 Turn on your STB and restart your computer if prompted Verifying Settings 1 Click Start All Programs Accessories and then Command Prompt 2 In the Command Prompt window type ipconfig and then press ENTER You can also open Network Connections right click a network connection click Status and then click the Support tab Macintosh OS 8 9 1 Click t...

Page 55: ...acintosh OS 8 9 Apple Menu 2 Select Ethernet built in from the Connect via list Figure 39 Macintosh OS 8 9 TCP IP 3 For dynamically assigned settings select Using DHCP Server from the Configure list 4 For statically assigned settings do the following From the Configure box select Manually ...

Page 56: ...nfiguration 7 Turn on your STB and restart your computer if prompted Verifying Settings Check your TCP IP properties in the TCP IP Control Panel window Macintosh OS X 1 Click the Apple menu and click System Preferences to open the System Preferences window Figure 40 Macintosh OS X Apple Menu 2 Click Network in the icon bar Select Automatic from the Location list Select Built in Ethernet from the S...

Page 57: ...bnet mask in the Subnet mask box Type the IP address of your STB in the Router address box 5 Click Apply Now and close the window 6 Turn on your STB and restart your computer if prompted Verifying Settings Check your TCP IP properties in the Network window Linux This section shows you how to configure your computer s TCP IP settings in Red Hat Linux 9 0 Procedure screens and file location may vary...

Page 58: ...low to configure your computer IP address using the KDE 1 Click the Red Hat button located on the bottom left corner select System Setting and click Network Figure 42 Red Hat 9 0 KDE Network Configuration Devices 2 Double click on the profile of the network card you wish to configure The Ethernet Device General screen displays as shown Figure 43 Red Hat 9 0 KDE Ethernet Device General ...

Page 59: ...0 KDE Network Configuration DNS 5 Click the Devices tab 6 Click the Activate button to apply the changes The following screen displays Click Yes to save the changes in all screens Figure 45 Red Hat 9 0 KDE Network Configuration Activate 7 After the network card restart process is complete make sure the Status is Active in the Network Configuration screen Using Configuration Files Follow the steps ...

Page 60: ...the etc directory The following figure shows an example where two DNS server IP addresses are specified Figure 48 Red Hat 9 0 DNS Settings in resolv conf 3 After you edit and save the configuration files you must restart the network card Enter network restart in the etc rc d init d directory The following figure shows an example Figure 49 Red Hat 9 0 Restart Ethernet Card DEVICE eth0 ONBOOT yes BO...

Page 61: ...root localhost ifconfig eth0 Link encap Ethernet HWaddr 00 50 BA 72 5B 44 inet addr 172 23 19 129 Bcast 172 23 19 255 Mask 255 255 255 0 UP BROADCAST RUNNING MULTICAST MTU 1500 Metric 1 RX packets 717 errors 0 dropped 0 overruns 0 frame 0 TX packets 13 errors 0 dropped 0 overruns 0 carrier 0 collisions 0 txqueuelen 100 RX bytes 730412 713 2 Kb TX bytes 1570 1 5 Kb Interrupt 10 Base address 0x1000 ...

Page 62: ...Appendix A Setting up Your Computer s IP Address STB 1001S2 User s Guide 62 ...

Page 63: ...hare a common street name the hosts on a network share a common network number Similarly as each house has its own house number each host on the network has its own unique identifying number the host ID Routers use the network number to send packets to the correct network while the host ID determines to which host on the network the packets are delivered Structure An IP address is made up of four ...

Page 64: ...s part of the host ID The following example shows a subnet mask identifying the network number in bold text and host ID of an IP address 192 168 1 2 in decimal By convention subnet masks always consist of a continuous sequence of ones beginning from the leftmost bit of the mask followed by a continuous sequence of zeros for a total number of 32 bits Subnet masks can be referred to by the size of t...

Page 65: ...ed by a continuous number of zeros for the remainder of the 32 bit mask you can simply specify the number of ones instead of writing the value of each octet This is usually specified by writing a followed by the number of bits in the mask after the address For example 192 1 1 0 25 is equivalent to saying 192 1 1 0 with subnet mask 255 255 255 128 The following table shows some possible subnet mask...

Page 66: ...hows the company network before subnetting Figure 52 Subnetting Example Before Subnetting You can borrow one of the host ID bits to divide the network 192 168 1 0 into two separate sub networks The subnet mask is now 25 bits 255 255 255 128 or 25 The borrowed host ID bit can have a value of either 0 or 1 allowing two subnets 192 168 1 0 25 and 192 168 1 128 25 The following figure shows the compan...

Page 67: ...8 1 254 Example Four Subnets The previous example illustrated using a 25 bit subnet mask to divide a 24 bit address into two subnets Similarly to divide a 24 bit address into four subnets you need to borrow two host ID bits to give four possible combinations 00 01 10 and 11 The subnet mask is 26 bits 11111111 11111111 11111111 11000000 or 255 255 255 192 Each subnet contains 6 host ID bits giving ...

Page 68: ...bnet 3 IP SUBNET MASK NETWORK NUMBER LAST OCTET BIT VALUE IP Address 192 168 1 128 IP Address Binary 11000000 10101000 00000001 10000000 Subnet Mask Binary 11111111 11111111 11111111 11000000 Subnet Address 192 168 1 128 Lowest Host ID 192 168 1 129 Broadcast Address 192 168 1 191 Highest Host ID 192 168 1 190 Table 21 Subnet 4 IP SUBNET MASK NETWORK NUMBER LAST OCTET BIT VALUE IP Address 192 168 ...

Page 69: ... BITS SUBNET MASK NO SUBNETS NO HOSTS PER SUBNET 1 255 255 255 128 25 2 126 2 255 255 255 192 26 4 62 3 255 255 255 224 27 8 30 4 255 255 255 240 28 16 14 5 255 255 255 248 29 32 6 6 255 255 255 252 30 64 2 7 255 255 255 254 31 128 1 Table 24 16 bit Network Number Subnet Planning NO BORROWED HOST BITS SUBNET MASK NO SUBNETS NO HOSTS PER SUBNET 1 255 255 128 0 17 2 32766 2 255 255 192 0 18 4 16382 ...

Page 70: ...You don t need to change the subnet mask computed by the STB unless you are instructed to do otherwise Private IP Addresses Every machine on the Internet must have a unique address If your networks are isolated from the Internet running only between two branch offices for example you can assign any IP addresses to the hosts without problems However the Internet Assigned Numbers Authority IANA has ...

Page 71: ...o computer B which is a DHCP client Neither can access the Internet This problem can be solved by assigning a different static IP address to computer A or setting computer A to obtain an IP address automatically Figure 54 Conflicting Computer IP Addresses Example Conflicting Router IP Addresses Example Since a router connects different networks it must have interfaces using different network numbe...

Page 72: ...can not use the same IP address In the following example the computer and the router s LAN port both use 192 168 1 1 as the IP address The computer cannot access the Internet This problem can be solved by assigning a different IP address to the computer or the router s LAN port Figure 56 Conflicting Computer and Router IP Addresses Example ...

Page 73: ...ce Trademarks ZyNOS ZyXEL Network Operating System is a registered trademark of ZyXEL Communications Inc Other trademarks mentioned in this publication are used for identification purposes only and may be properties of their respective owners Certifications Federal Communications Commission FCC Interference Statement The device complies with Part 15 of FCC rules Operation is subject to the followi...

Page 74: ...his product in revenue generating broadcast systems terrestrial satellite cable and or other distribution channels streaming applications via Internet intranets and or other networks other content distribution systems pay audio or audio on demand applications and the like or on physical media compact discs digital versatile discs semiconductor chips hard drives memory cards and the like An indepen...

Page 75: ...r purpose ZyXEL shall in no event be held liable for indirect or consequential damages of any kind to the purchaser To obtain the services of this warranty contact your vendor You may also refer to the warranty policy for the region in which you bought the device at http www zyxel com web support_warranty_info php Registration Register your product online to receive e mail notices of firmware upgr...

Page 76: ...Appendix C Legal Information STB 1001S2 User s Guide 76 ...

Page 77: ...m and the steps you took to solve it is the prefix number you dial to make an international telephone call Corporate Headquarters Worldwide Support E mail support zyxel com tw Sales E mail sales zyxel com tw Telephone 886 3 578 3942 Fax 886 3 578 2439 Web www zyxel com Regular Mail ZyXEL Communications Corp 6 Innovation Road II Science Park Hsinchu 300 Taiwan China ZyXEL Communications Beijing Cor...

Page 78: ...el cz Regular Mail ZyXEL Communications Czech s r o Modranská 621 143 01 Praha 4 Modrany Ceská Republika Denmark Support E mail support zyxel dk Sales E mail sales zyxel dk Telephone 45 39 55 07 00 Fax 45 39 55 07 07 Web www zyxel dk Regular Mail ZyXEL Communications A S Columbusvej 2860 Soeborg Denmark Finland Support E mail support zyxel fi Sales E mail sales zyxel fi Telephone 358 9 4780 8411 F...

Page 79: ...es E mail sales zyxel in Telephone 91 11 30888144 to 91 11 30888153 Fax 91 11 30888149 91 11 26810715 Web http www zyxel in Regular Mail India ZyXEL Technology India Pvt Ltd II Floor F2 9 Okhla Phase 1 New Delhi 110020 India Japan Support E mail support zyxel co jp Sales E mail zyp zyxel co jp Telephone 81 3 6847 3700 Fax 81 3 6847 3705 Web www zyxel co jp Regular Mail ZyXEL Japan 3F Office T U 1 ...

Page 80: ... 632 0858 Web www zyxel com Regular Mail ZyXEL Communications Inc 1130 N Miller St Anaheim CA 92806 2001 U S A Norway Support E mail support zyxel no Sales E mail sales zyxel no Telephone 47 22 80 61 80 Fax 47 22 80 61 81 Web www zyxel no Regular Mail ZyXEL Communications A S Nils Hansens vei 13 0667 Oslo Norway Poland E mail info pl zyxel com Telephone 48 22 333 8250 Fax 48 22 333 8251 Web www pl...

Page 81: ...anta 28033 Madrid Spain Sweden Support E mail support zyxel se Sales E mail sales zyxel se Telephone 46 31 744 7700 Fax 46 31 744 7701 Web www zyxel se Regular Mail ZyXEL Communications A S Sjöporten 4 41764 Göteborg Sweden Taiwan Support E mail support zyxel com tw Sales E mail sales zyxel com tw Telephone 886 2 27399889 Fax 886 2 27353220 Web http www zyxel com tw Address Room B 21F No 333 Sec 2...

Page 82: ...Support E mail support ua zyxel com Sales E mail sales ua zyxel com Telephone 380 44 247 69 78 Fax 380 44 494 49 32 Web www ua zyxel com Regular Mail ZyXEL Ukraine 13 Pimonenko Str Kiev 04050 Ukraine United Kingdom Support E mail support zyxel co uk Sales E mail sales zyxel co uk Telephone 44 1344 303044 0845 122 0301 UK only Fax 44 1344 303034 Web www zyxel co uk Regular Mail ZyXEL Communications...

Page 83: ...e CPU certifications 73 notices 74 viewing 74 columns 21 connections 18 contact information 77 copyright 73 CPU 26 customer support 77 CVBS 19 D date and time 24 date and time settings 28 daylight saving time 24 default password 26 defaults 19 DHCP 27 digital audio output type 23 dimensions 35 disclaimer 73 disconnected network 25 display type 22 DNS 28 domain name resolving 28 Domain Name Server ...

Page 84: ... menu navigation 21 remote control 21 menus 21 basic setup 21 navigating 21 misconfiguration 25 N NAT 70 navigation 21 network disconnected 25 Network menu 27 network settings 25 NTP server 28 O operating language 24 overview 17 application 17 P password 26 29 32 default 32 PCM 24 Point to Point over Ethernet see PPPoE power adaptor specifications 37 power specification 35 PPPoE 27 29 PPPoE passwo...

Page 85: ...PDIF specifications 37 power adaptor 37 standby mode 31 startup 31 static IP 27 static IP address 28 STB server 27 subnet 63 subnet mask 64 subnetting 66 supporting disk 3 syntax conventions 4 System setup menu 24 T temperature 35 time zone 24 trademarks 73 TV menus 21 TV screen 21 U username 29 V Video on Demand see VoD Video setup menu 22 video setup menu 22 VOD 17 W wall mounting 36 distance 36...

Page 86: ...Index STB 1001S2 User s Guide 86 ...

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