ZyXEL Communications Prestige 652 Series, User Manual

Page: 444 / 523

Prestige 652 Series User’s Guide
A-4 Troubleshooting
Problems with the Password
Chart A-7 Troubleshooting the Password
PROBLEM CORRECTIVE ACTION
I cannot access the
Prestige. The username is “admin”. The default password is “1234”. The Password and
Username fields are case-sensitive. Make sure that you enter the correct password
and username using the proper casing.
If you have changed the password and have now forgotten it, you will need to upload
the default configuration file (Refer to the
Resetting the Prestige section in the
Introducing the Web Configurator chapter). This restores all of the factory defaults
including the password.
Problems with the Web Configurator
Chart A-8 Troubleshooting the Web Configurator
PROBLEM CORRECTIVE ACTION
I cannot access the
web configurator. Refer to Chart A-7 Troubleshooting the Password .
Make sure that there is not an SMT console session running.
Check that you have enabled web service access. If you have configured a secured
client IP address, your computer’s IP address must match it. Refer to the chapter on
remote management for details.
For WAN access, you must configure remote management to allow server access
from the Wan (or all). You must also configure a firewall rule to allow access from the
WAN. Refer to the chapters on remote management and firewall for details.
Your computer’s and the Prestige’s IP addresses must be on the same subnet for
LAN access.
If you changed the Prestige’s LAN IP address, then enter the new one as the URL.
Remove any filters in SMT menu 3.1 (LAN) or menu 11.5 (WAN) that block web
service.
See also the Problems with Remote Management section.