Prestige 650M-17 ADSL Modem
8-2
Troubleshooting
8.3 Problems Connecting with the LAN
Table 8-3 Problems Connecting with the LAN
PROBLEM CORRECTIVE
ACTION
Check the LAN LEDs on the front panel. The LED should be on for a port that has a
station connected. If it is off, check the cables between your Prestige and the station.
Make sure your computer NIC (Network Interface Card) is working properly.
Cannot ping
any station
on the LAN.
Check the TCP/IP configuration on your computer. Make sure that the IP address and
the subnet mask of the Prestige and the LAN computer(s) are on the same subnet.
8.4 Problems Connecting with the WAN or Remote Node/ISP
Table 8-4 Problems Connecting with the WAN or Remote Node/ISP
PROBLEM CORRECTIVE
ACTION
Cannot initialize
the PVC
connection.
Verify the xDSL port/wall jack cable connection. The xDSL LED should be on. If not,
verify in menu 24.1 that the
Line Status
field reads
Down
. Wait 10 minutes until the
PVC synchronizes and the field reads
Up
.
If problems persist, check with the telephone company, ISP and/or the peer modem
(in a LAN-to-LAN application).
Cannot connect
to a remote
node or ISP.
Check menu 4 or menu 11.1 to verify the
Encapsulation
for the remote node.
I cannot get a
WAN IP
address from
the ISP.
The WAN IP is provided after the ISP verifies the MAC address, host name or user ID.
Find out the verification method used by your ISP and configure the corresponding
fields.
