P320W Support Notes
All contents copyright (c) 2005 ZyXEL Communications Corporation.
71
Trouble Shooting
Why none of the LEDs turn on when connect the Prestige’s power?
Make sure that you have the correct power adaptor connected to the Prestige, it is plugged into an
appropriate power source. Check all cable connections. If the LEDs still do not turn on, you may have a
hardware problem. In this case, you should contact your local vendor.
Why cannot access the Prestige from my computer?
•
Check the cable connection from your computer to the Prestige. If the Prestige’s IP address has
changed, then enter the new one as the website address.
•
Make sure your computer’s IP address is in the same subnet as the Prestige’s IP address.
•
Ping the Prestige from a computer on the LAN. Make sure your computer’s Ethernet adapter is
installed and functioning properly. In the computer, click
Start
, (
All) Programs
,
Accessories
and
then
Command Prompt
. In the
Command Prompt
window, type "ping" followed by the
Prestige’s LAN IP address (192.168.1.1 is the default) and then press [ENTER]. The Prestige
should reply
•
Use Internet Explorer 6.0 and later or Netscape Navigator 7.0 and later with JavaScript enabled.
•
Make sure you enter the password correctly (the field is case sensitive). If you’ve forgotten the
Prestige’s password, use the
RESET
button. Press the button in for about 10 seconds (or until the
SYS
LED starts to blink), then release it. It returns the Prestige to the factory defaults (password is
1234, LAN IP address 192.168.1.1 etc.).
Why cannot access the Internet?
Verify the Internet connection settings in the wizard. Make sure you entered correct user name and
password if you are using
PPPoE.
Currently, there are various ways that ISPs control their users. That is, the WAN IP is provided only when
the user is checked as an authorized user. The ISPs currently use two ways:
Check if the 'MAC address' is valid
Check if the 'Host Name' is valid, e.g., @home
If you are not able to get the Internet IP from the ISP, check which authentication method your ISP uses
and troubleshoot the problem as described below