ZyXEL Communications P-320W, User Manual

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P-320W User’s Guide
152 Chapter 16 Troubleshooting
16.3 Problems with the WAN
Table 65 Troubleshooting the WAN
PROBLEM CORRECTIVE ACTION
The WAN LED is
off.
Check the connections between the Prestige WAN port and the cable/DSL modem
or ethernet jack.
Check whether your cable/DSL device requires a crossover or straight-through
cable.
I cannot get a
WAN IP address
from the ISP.
Click WAN to verify your settings.
The username and password apply to PPPoE and PPPoA encapsulation only.
Make sure that you have entered the correct Service Type , User Name and
Password (be sure to use the correct casing). Refer to the WAN Setup chapter.
I cannot access
the Internet.
Make sure the Prestige is turned on and connected to the network.
Verify your WAN settings. Refer to the chapter on WAN setup.
Make sure you entered the correct user name and password.
If you use PPPoE pass through, make sure that bridge mode is turned on.
The Internet
connection
disconnects.
If you use PPPoE encapsulation, check the idle time-out setting. Refer to the
Chapter 5 on page 81 .
16.4 Problems with the Password
Table 66 Troubleshooting the Password
PROBLEM CORRECTIVE ACTION
Cannot access the
Prestige.
The password field is case sensitive. Make sure that you enter the correct
password using the proper casing.
Use the RESET button to restore the factory default configuration file. This will
restore all of the factory defaults including the password; see Section 2.3 on
page 37 for details.