ZyXEL Communications P-27 Series User Manual Download Page 40

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Chapter 5 Troubleshooting

P-27XX Series User’s Guide

And in the Web Configurator’s main Status screen under VoIP Status:

Figure 15

The Status Screen

Use the following table to determine your phone’s REG status:

Table 12

REG Status

CODE

STATUS

380

Alternative Service response

400

Bad Request response

401

Unauthorized response

402

Payment Required response

403

Forbidden response

404

Not Found response

405

Method Not Allowed response

407

Proxy AuthenticationRequired response

408

Request Timeout response

410

Gone response

411

Length Required response

413

Request Entity Too Large response

414

Request-URI Too Long response

415

Unsupported Media Type response

416

Unsupported URI Scheme response

420

Bad Extension response

Summary of Contents for P-27 Series

Page 1: ...Models P 2701RL VoIP ATA Gateway with Lifeline P 2702R VoIP ATA Gateway Copyright 2010 ZyXEL Communications Corporation Firmware Version 1 01 Edition 1 09 2010 Default Login Details IP Address http 1...

Page 2: ......

Page 3: ...onnected to the ZyXEL Device Advanced Phone Configuration 16 How to configure advanced VoIP options Speed Dial Settings 24 How to create a list of speed dial numbers Dial Plan with URL 26 How to creat...

Page 4: ...ter B Your computer is connected to your ZyXEL Device C which is connected to the broadband modem or router that provides Internet access D You also use your computer to configure the ZyXEL Device P 2...

Page 5: ...rmation might include your user name password and so on VoIP Account Information provided by your VoIP service provider the company that lets you make phone calls over the Internet This information mi...

Page 6: ...XX Series User s Guide 6 1 4 Making Hardware Connections The following shows you how to make the ZyXEL Device s hardware connections Figure 1 P 2701RL Hardware Connections Figure 2 P 2702R Hardware Co...

Page 7: ...s port 3 LAN Use an Ethernet cable to connect your computer to this port 4 WAN Use an Ethernet cable to connect your broadband modem or router to this port 5 POWER Use the power adaptor provided with...

Page 8: ...Chapter 1 Introduction P 27XX Series User s Guide 8...

Page 9: ...rator with your computer 2 1 The Web Configurator The web configurator is an HTML based management interface that allows easy device setup and management via a web browser To connect to the Web Config...

Page 10: ...2 2 The Connection Wizard This section shows you how to configure your Internet connection settings using the Connection Wizard Note You must have an active Internet account with a service provider i...

Page 11: ...our Internet access account a single IP address that will never change regardless of whether you are online or not See Section 2 2 1 on page 12 for details Dynamic IP allows the ISP to randomly assign...

Page 12: ...ting 2 Enter the settings as provided by your ISP 3 Click Finished to save your settings 2 2 2 DHCP Connection Settings Follow these steps if your ISP uses a dynamic IP connection 1 Select Dynamic IP...

Page 13: ...VoIP Setup Wizard This section shows you how to configure your voice over Internet settings using the VoIP Setup wizard Note You must have Internet access and a VoIP account before you can complete th...

Page 14: ...onfigure a second VoIP account at this time you can do so later in the VoIP SIP SIP Settings screen of the advanced Web Configurator 4 Click Finish to save your settings 2 3 1 Test Your VoIP Connectio...

Page 15: ...hone Calls Use the following sections to make outgoing calls from a phone attached to the ZyXEL Device to another phone Follow these directions to make calls over the Internet If you want to dial a SI...

Page 16: ...yXEL Device is calling is a valid telephone number If you need to send fax messages using T 38 and want to always use the same port number for both transmitted and received T 38 packets select Use Ori...

Page 17: ...able ASCII characters SIP Display Name Enter the name that appears on the other party s device if they have Caller ID enabled You can use up to 127 printable ASCII characters SIP Server Address Enter...

Page 18: ...this is already handled by the outbound proxy server Outbound Proxy Address Enter the IP address or domain name of the SIP outbound proxy server if your VoIP service provider gave you one You can use...

Page 19: ...odec packetization interval in milliseconds The default is 20 ms This is used to minimize loss that happens during transmission of voice data over the network The packetization interval effectivately...

Page 20: ...ther codecs such as G 729 sound distortion may occur RFC2833 Payload Type This defines the DTMF tone type in decimal encoding and which allows gateways to recognize a DTMF tone that has been embedded...

Page 21: ...goes unanswered Once this duration has expired the incoming calls is forwarded to the No Answer Number Fax Option G 711 Fax Passthrough Select this if the ZyXEL Device should use G 711 to send fax me...

Page 22: ...a session alive packet 90 65536 seconds If a session alive packet is not received during this time the voice session is terminated Maximum Expiration Time Enter the maximum time the ZyXEL Device waits...

Page 23: ...he call MWI Message Waiting Indications Active Select this if you want to hear a waiting beeping dial tone on your phone when you have at least one voice message Your SIP service provider must support...

Page 24: ...ing Type This lists the available voice codecs Priority Use this section to indicate the codec priority Codecs are engaged in order of priority from 1 to 8 with 1 being the highest on the list The ZyX...

Page 25: ...s the speed dial number Name Enter a name to associate with this speed dial number such as Information or Emergency Phone Number Enter a phone number to associate with this speed dial number Select Ch...

Page 26: ...n with URL entries which allow you to make peer to peer calls In peer to peer calls you call another VoIP device directly without going through a VoIP service provider s SIP server Enter the callee s...

Page 27: ...u want the ZyXEL Device to call Destination Enter the IP address or domain name of the party you want to call when you dial the corresponding SIP number to make a peer to peer call Active Check this t...

Page 28: ...ASH 3 Put a current call on hold in order to make a second call by pressing the flash key When the second call is answered press the flash key and then 3 to create a three way conversation Blind Trans...

Page 29: ...mber See Section 3 4 on page 24 for more information IVR Main Menu 120 Tell you the ZyXEL Device s WAN IP address 121 Tell you the ZyXEL Device s IP type 123 Tell you the ZyXEL Device s subnet mask 12...

Page 30: ...Chapter 3 Phone Use and Configuration P 27XX Series User s Guide 30...

Page 31: ...in the same subnet as the ZyXEL Device s IP address in order to access the ZyXEL Device You can configure the ZyXEL Device s IP address in order to access the ZyXEL Device in bridge mode for managemen...

Page 32: ...er it times out you have to log in with your password again Very long idle timeouts may have security risks A value of 0 means a management session never times out no matter how long it has been left...

Page 33: ...table describes the labels in this screen Table 10 Auto Provision LABEL DESCRIPTION Backup Auto provision File Backup Click Backup to save the ZyXEL Device s auto provisioning configuration file to yo...

Page 34: ...agnose the ZyXEL Device You have to enable the device to be managed by the ACS and specify the ACS IP address or domain name and username and password FTP Password If you select to transmit the auto p...

Page 35: ...or IP address of the auto configuration server User Name Enter the TR 069 user name for authentication with the auto configuration server Password Enter the TR 069 password for authentication with the...

Page 36: ...e ACS makes a connection request to the ZyXEL Device this password is used to authenticate the ACS Apply Changes Click this to save your changes and then return to the previous screen Reset Click this...

Page 37: ...or I can open the web browser but I cannot see the Login screen Make sure your web browser meets the requirements identified in section 1 3 Check the connection between your computer and the ZyXEL Dev...

Page 38: ...you must log in again When I pick up the phone s receiver I hear no dial tone Makes sure that your telephone and the ZyXEL Device are properly connected Test the telephone wire 1 Connect the wire to a...

Page 39: ...1 Press the RESET button until the POWER PHONE 1 and PHONE 2 Lifeline lights starts to blink in sequence This usually takes ten seconds or less 2 Release the RESET button 5 0 2 REG Status List REG St...

Page 40: ...rvice response 400 Bad Request response 401 Unauthorized response 402 Payment Required response 403 Forbidden response 404 Not Found response 405 Method Not Allowed response 407 Proxy AuthenticationRe...

Page 41: ...response 484 Address Incomplete response 485 Ambiguous response 486 Busy Here response 487 Request Terminated response 488 Not Acceptable Here response 489 Bad Event response 491 Request Pending resp...

Page 42: ...Chapter 5 Troubleshooting P 27XX Series User s Guide 42...

Page 43: ...ice s back 77 mm Screw size for wall mounting M3 tap screw Weight 110 g Ethernet ports Two RJ 45 10 100Mbps Half Full Auto negotiation Auto crossover Ethernet ports Phone ports P 2701RL One FXS Foreig...

Page 44: ...P INFO RFC 2976 STUN RFC 3489 RTP RFC 3550 RTCP RFC 3551 SIP Session Timers RFC 4028 Reliability of Provisional Response in SIP RFC 3262 Locating SIP Servers RFC 3263 An Offer Answer Model with the Se...

Page 45: ...ltering Port Forwarding DMZ MD5 encryption Supervision and Control Two Tier WEB Interfaces Telnet Firmware Upgrade via FTP or TFTP or HTTP Backup and Restore Configuration Proprietary Auto Provision T...

Page 46: ...ellation G 168 G 165 Volume Adjustment Dynamic Jitter Buffer Adaptive PLC Packet Loss Concealment DTMF Detection and Generation DTMF In Band and Out of Band PCM RFC 2833 SIP INFO G 711 PCM Fax Modem D...

Page 47: ...owing specifications Note Be careful to avoid damaging pipes or cables located inside the wall when drilling holes for the screws 3 Do not screw the screws all the way into the wall Leave a small gap...

Page 48: ...les on the back of the ZyXEL Device are positioned at the top and that they match the positions of the holes drilled into the wall Ensure that the two side vents remain unblocked 5b For a vertical ins...

Page 49: ...he connections are indoors There is a remote risk of electric shock from light ning Do NOT obstruct the device ventilation slots as insufficient airflow may harm your device Use only No 26 AWG America...

Page 50: ...bly communicate the terms and conditions of this License Agreement to those persons employed by you who come into contact with the Software and to use reasonable best efforts to ensure their complianc...

Page 51: ...eiver is connected 4 Consult the dealer or an experienced radio TV technician for help Notices Changes or modifications not expressly approved by the party responsible for compliance could void the us...

Page 52: ...he prior written permission of ZyXEL Communications Corporation Published by ZyXEL Communications Corporation All rights reserved Disclaimer ZyXEL does not assume any liability arising out of the appl...

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