ZyXEL Communications NAS Series, User Manual, Page: 340 / 364

Chapter 21 Troubleshooting
Cloud Storage User’s Guide
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2
If you have files from the iTunes Store that use DRM, you need to use your Apple account ID and
password to authorize other computers to play the files. Apple permits you to authorize up to five
computers at a time. To authorize a computer, open iTunes and click Store > Authorize
Computer.
3
If you are connecting through a NAT router, make sure that TCP port 3689 and UDP port 5353 are
open for traffic on both the server and the client and all points in between (especially the NAT
router). If your router includes a firewall, make sure it also allows TCP port 3689 and UDP port
5353 traffic.
21.14 Download Service Functions
The download list items are missing after I removed a hard drive.
The NAS’s download list is stored on the system volume. If you have two JBOD volumes, it is
possible to remove one and still use the other. However if you remove the system volume, you may
lose the download list. With two JBOD volumes, the hard disk that was installed first is usually the
system volume.
I cannot find the download files.
By default, the Download Service feature stores downloaded files as follows:
• P2P download jobs are stored in /*/incoming (where ‘*’ is a folder that you have set.)
• HTTP/FTP jobs are stored in /* (where ‘*’ is a folder that you have set.)
• All jobs triggered by RSS channels create the subfolder in /* using the channel name where it
store all files downloaded from that channel (where ‘*’ is a folder that you have set.)
Check your Preferences in the Download Service ( Section 10.7 on page 193 ) screens to know or
configure where downloaded files are stored.
21.15 Web Publishing
A web-published share cannot be accessed by web browser from the Internet.
• Make sure the person trying to access the share is using the correct web address (and port
number if the NAS’s web publishing feature is not using port 80). See page 215 for details.
• Make sure the publishing feature is turned on and the share is in the list of published shares.