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ZyXEL Communications Multy Plus, User Manual

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ZyXEL Communications Multy Plus User Manual Download Page 95

 Appendix A Customer Support

Multy Plus WiFi System User’s Guide

95

North America

USA

• Zyxel Communications, Inc. - North America Headquarters
• http://www.zyxel.com/us/en/

Oceania

Australia

• Zyxel Communications Corporation
• http://www.zyxel.com/au/en/

Africa

South Africa

• Nology (Pty) Ltd.
• http://www.zyxel.co.za

Summary of Contents for Multy Plus

Page 1: ...ser s Guide Multy Plus AC3000 Tri Band WiFi System Model WSQ60 Copyright 2018 Zyxel Communications Corporation Zyxel App Multy Web Configurator Login http Zyxelwifi com or http Zyxelwifi net Version 1...

Page 2: ...y from your product due to differences in your product firmware or your app version Every effort has been made to ensure that the information in this manual is accurate Related Documentation Quick Sta...

Page 3: ...i System User s Guide 3 Content Overview Get to Know Your Multy Plus WiFi System 6 Web Configurator 10 Set up Your Multy Plus WiFi System Using Web Configurator 11 Multy App 40 Set up Your Multy Plus...

Page 4: ...1 Introduction 11 2 2 Use the Multy Plus Web Configurator 12 2 3 Add and Install Your First Multy Device 14 2 4 Run a Speed Test 19 2 5 Configure the Multy Device s WiFi Networks 20 2 6 Enable or Dis...

Page 5: ...use Internet Access for an Individual Client 62 3 11 Pause or Resume Internet Access for a Group 64 3 12 Turn on or off the Multy Device s LED Light 66 3 13 Remove a Multy Device 67 3 14 Install a Sec...

Page 6: ...ess to mobile users In the following example the first Multy Device connects to the modem router to act as the root AP A1 and other Multy Devices are extenders A2 or A3 to expand wireless coverage The...

Page 7: ...em 1 3 Getting Started To set up a Multy Plus WiFi System you need to 1 Have a broadband modem or router that is connected to the Internet 2 Get at least one Multy Device If you have multiple Multy De...

Page 8: ...o the Internet 1 5 Reset Button If you need to set the Multy Device back to its default settings use the Reset button on the rear panel 1 5 1 Use the RESET Button 1 Make sure the LED is not blinking w...

Page 9: ...is on and connected to the Internet The secondary Multy Device has successfully connected with the Primary AP Blue Blinking Bluetooth is enabled on the Multy Device On The Primary Multy Device is con...

Page 10: ...10 PART I Web Configurator...

Page 11: ...0 and later Mozilla Firefox versions 3 0 and later Safari versions 2 0 and later This section provides tutorials for setting up your Multy Device Use the Multy Plus Web Configurator Add and Install Y...

Page 12: ...the Multy Devices can work with Amazon Alexa after the myZyxelCloud account is linked to Alexa Section 3 22 on page 86 1 Make sure your Multy Device hardware is properly connected refer to the Quick S...

Page 13: ...t If you don t have any Internet Access you will be redirected to the Multy Device Wizard to add your first Multy For more information see Section 2 3 on page 14 Note If you don t have a myZyxelCloud...

Page 14: ...em 1 If your modem or router has DHCP enabled the Multy Device attempts to connect automatically to the Internet If no connection to the Internet is established select PPPOE if you have a username and...

Page 15: ...en instructions 4 Enter the WiFi Name and password for your Multy Plus WiFi System WiFi network Select Single WiFi Name for both 2 4G and 5G WiFi networks to have the same WiFi settings Otherwise assi...

Page 16: ...r Multy Plus WiFi System Using Web Configurator Multy Plus WiFi System User s Guide 16 5 Once your WiFi network is created click Start The Multy Device automatically checks and updates with the latest...

Page 17: ...ng Web Configurator Multy Plus WiFi System User s Guide 17 6 Click Next to be redirected to the myZyxelCloud website Sign up or log in with your myZyxelCloud account so you can complete the Multy Devi...

Page 18: ...Multy Plus WiFi System Overview screen displays allowing you to monitor your Multy Devices and Multy Plus WiFi System It shows if the Multy Devices in this Multy Plus WiFi System are online and how ma...

Page 19: ...ce and the broadband modem router or the connection between Multy Devices 1 Click the Navigation Panel icon on the top left corner and click Diagnose to open the Advanced Speed Test screen Use this sc...

Page 20: ...s can associate only with the network for which they have security settings SSID and password The following table describes the different Multy Device s profile networks and their privileges Note A us...

Page 21: ...Using Web Configurator Multy Plus WiFi System User s Guide 21 1 Click the Navigation Panel icon on the top left corner click Settings to open the WiFi screen Use each tab in the WiFi menu to configure...

Page 22: ...Select Enable to activate a WiFi Network Enter the Name SSID and Password clients use to connect to the WiFi network You can configure two different WiFi Names for the Admin WiFi 2 4G and 5G networks...

Page 23: ...e a WiFi Network After the Multy Plus WiFi System is set up you can use separate WiFi networks for your clients The WiFi settings will be applied to all Multy Devices in the same Multy Plus WiFi Syste...

Page 24: ...er 2 Set up Your Multy Plus WiFi System Using Web Configurator Multy Plus WiFi System User s Guide 24 2 Enable Employee WiFi and enter the WiFi Name SSID and WiFi Password Click APPLY to save your cha...

Page 25: ...you to easily block allow Internet access or set a schedule for all client devices in the same profile 1 Click the Navigation Panel icon on the top left corner and click Parental Control to open the D...

Page 26: ...ion column to view more information about each device In Schedule select a predefined profile and click APPLY You can also activate Reserve IP so the Multy Device assigns a specific IP address a devic...

Page 27: ...edit a profile you can schedule the Multy Plus WiFi System to automatically disable or enable WiFi access during a certain period of time for clients in that profile 1 Click the Navigation Panel icon...

Page 28: ...Chapter 2 Set up Your Multy Plus WiFi System Using Web Configurator Multy Plus WiFi System User s Guide 28 2 Click the Edit icon to modify a profile s Internet schedule...

Page 29: ...us WiFi System Using Web Configurator Multy Plus WiFi System User s Guide 29 3 Click Enable to activate this profile s Internet schedule Click the start time cell and drag down and or right to the end...

Page 30: ...on a Profile You may want to manually block a profile of client devices from accessing the Internet immediately and resume it later 1 Click the Navigation Panel icon on the top left corner Select Pare...

Page 31: ...s WiFi System Using Web Configurator Multy Plus WiFi System User s Guide 31 2 Click a profile s Quick Allow button to resume network access at once or click the Quick Block button to pause Internet ac...

Page 32: ...off the Multy Device s LED Light 1 Click the Navigation Panel icon on the top left corner and click My Multy to view all the Multy Devices in your Multy Plus WiFi System Select the device you want to...

Page 33: ...d or no longer in use you can remove it from the Multy Plus WiFi System 1 Click the Navigation Panel icon on the top left corner and click My Multy to view all the devices in your Multy Plus WiFi Syst...

Page 34: ...Plus Web Configurator 1 Click the Navigation Panel icon on the top left corner and click My Multy to view all the devices in your Multy Plus WiFi System Click Add Multy to add a Multy Device to your...

Page 35: ...ice routes traffic between a local network and another network such as the Internet Access Point Use this mode so the Multy Device bridges traffic between clients on the same network Note Parental Con...

Page 36: ...4 Configure a Port Forwarding Rule If you want to forward incoming packets to a specific or appropriate IP address in the private network using ports set a port forwarding rule 1 Click the Navigation...

Page 37: ...all to enable port forwarding 3 Click Add service to create a port forwarding rule Add a service name a port number or a range of ports to define the service to be forwarded specify the transport laye...

Page 38: ...ansive WiFi coverage for your home When daisy chaining is enabled each Multy Device chooses its own way of connecting to the primary Multy Device either by connecting directly or by going through anot...

Page 39: ...igurator Multy Plus WiFi System User s Guide 39 1 Click the Navigation Panel icon on the top left corner From the Settings drop down list click Maintenance then click the Daisy Chain tab 2 Click the b...

Page 40: ...40 PART II Multy App...

Page 41: ...ce Connection Speed Measure Your WiFi Signal Strength Enable or Disable Guest WiFi Share WiFi Name and Password with a QR Code Set a WiFi Schedule for Clients Pause Internet Access for an Individual C...

Page 42: ...e app on any mobile device to manage your Multy Plus WiFi System once it has been set up Moreover the Multy Devices can work with Amazon Alexa after the myZyxelCloud account is linked to Alexa Section...

Page 43: ...Multy App Multy Plus WiFi System User s Guide 43 3 To log in with an myZxelCloud account tap Login when the myZyxelCloud screen is displayed Enter your existing account information and tap SIGN IN or...

Page 44: ...and Install Your First Multy Device You need to install at least one Multy Device before you can manage the Multy Plus WiFi System 1 After you sign in to your myZyxelCloud account or tap Install Mult...

Page 45: ...y App Multy Plus WiFi System User s Guide 45 2 Select the location where you want to place your Multy Device tap Next and follow the on screen instructions 3 After the first Multy Device is installed...

Page 46: ...ulty Plus WiFi System Using Multy App Multy Plus WiFi System User s Guide 46 4 When the WiFi setup is completed you can copy and use the new WiFi name and password to connect your mobile phone to the...

Page 47: ...ser s Guide 47 5 The Multy Site screen will be displayed allowing you to monitor your Multy Devices and Multy Plus WiFi System It shows whether the Multy Devices in this Multy Plus WiFi System are on...

Page 48: ...Multy Plus WiFi System User s Guide 48 3 4 Test Your Mobile Phone Connection Speed You can run a speed test to check the Internet connection speed at which you send and receive date from your mobile p...

Page 49: ...Plus WiFi System Using Multy App Multy Plus WiFi System User s Guide 49 2 Tap Start to perform the test The meter will show data rates for both upstream and downstream traffic You can tap the Remove...

Page 50: ...Your Multy Device Connection Speed With the Multy app you can check the speed of the connection between your Multy Device and your broadband modem router You can also check the connection speed betwe...

Page 51: ...51 2 Tap Speed Test and then the Test or Test All button to perform a test The results will show data rates for both upstream and downstream traffic Tap Test Again to show the Test button 3 To view t...

Page 52: ...trength When you need to install a new Multy Device you can perform a signal check to decide where to place it To use your mobile phone to measure the WiFi signal strength wirelessly connect the mobil...

Page 53: ...Chapter 3 Set up Your Multy Plus WiFi System Using Multy App Multy Plus WiFi System User s Guide 53 2 Tap WiFi Signal and then the Turn On button to perform a check Tap Turn Off to stop the process...

Page 54: ...Guide 54 3 7 Enable or Disable Guest WiFi After the Multy Plus WiFi System is set up you can create a separate WiFi network for your guests The WiFi settings will be applied to all Multy Devices in th...

Page 55: ...ter 3 Set up Your Multy Plus WiFi System Using Multy App Multy Plus WiFi System User s Guide 55 2 Tap the Edit icon of Guest WiFi Enable guest WiFi and enter the WiFi Name SSID and WiFi Password Tap S...

Page 56: ...code with your WiFi network name and password By printing and placing the QR code somewhere obvious you can let your friends or guests scan the QR code and join the WiFi network directly without reve...

Page 57: ...ter 3 Set up Your Multy Plus WiFi System Using Multy App Multy Plus WiFi System User s Guide 57 Note The Share icon is available after you enable WiFi or guest WiFi and set a WiFi name and password fo...

Page 58: ...ile you can schedule the Multy Plus WiFi System to automatically disable the WiFi access of selected clients for preset periods of time Note You can group clients by applying the same schedule profile...

Page 59: ...i System Using Multy App Multy Plus WiFi System User s Guide 59 2 Tap a client from the Devices list to view the client device information Tap Join Profile to create a new profile or apply a pre confi...

Page 60: ...e a new schedule tap Create New Profile name the profile and tap Next Tap to specify the time periods during which the client is blocked from accessing the Internet If you want to plan a schedule in 1...

Page 61: ...System Using Multy App Multy Plus WiFi System User s Guide 61 4 The applied profile name will then display in the Parental Control Devices and the Device Detail screens 5 The Profile screen is availab...

Page 62: ...for an Individual Client To block a specific client from accessing the Internet without scheduling just set a timer on it The timer is effective only once Note You can only set a timer to block Intern...

Page 63: ...Using Multy App Multy Plus WiFi System User s Guide 63 2 Tap a client from the Devices list to view the client device information 3 Tap Block and select the time in hours and minutes Tap Start to star...

Page 64: ...Internet Access for a Group You may want to manually block a group of client devices from accessing the Internet immediately and resume it later Note You should already have created a schedule profil...

Page 65: ...lus WiFi System User s Guide 65 2 Tap Profile to view the schedule profiles previously created in the Multy Plus WiFi System Tap a profile s Blocked button to resume network access at once or tap the...

Page 66: ...e 66 3 12 Turn on or off the Multy Device s LED Light When the Multy Device is installed and ready you can turn off the device s LED light or configure the LED light to always stay on 1 Tap a Multy De...

Page 67: ...User s Guide 67 3 13 Remove a Multy Device If a Multy Device is damaged or not in use you can remove it from the Multy Plus WiFi System 1 From the Multy Site screen tap the Multy Device you want to re...

Page 68: ...Multy App Multy Plus WiFi System User s Guide 68 3 14 Install a Second Multy Plus WiFi System You can manage multiple Multy Plus WiFi Systems using the Multy app 1 Tap the Menu icon in the upper left...

Page 69: ...us WiFi System User s Guide 69 2 Tap A New Multy Site and Next to set up another Multy Plus WiFi System 3 To switch between multiple Multy Plus WiFi Systems tap Switch Site from the navigation panel s...

Page 70: ...Chapter 3 Set up Your Multy Plus WiFi System Using Multy App Multy Plus WiFi System User s Guide 70 Note The Switch Site link is available only when you have more than one Multy Plus WiFi System...

Page 71: ...15 Change the Name or Picture of a Multy Plus WiFi System You can rename a Multy Plus WiFi System or change the background picture that is displayed on the Multy Plus WiFi System main screen 1 From th...

Page 72: ...iFi System Using Multy App Multy Plus WiFi System User s Guide 72 2 Tap the Edit icon of the Site Name to give the Multy Plus WiFi System a new name 3 Tap the Camera icon to replace the background pic...

Page 73: ...System User s Guide 73 3 16 Remove a Multy Plus WiFi System All Multy Devices in the Multy Plus WiFi System will be reset after you delete the Multy Plus WiFi System 1 From the Multy Site screen tap t...

Page 74: ...Chapter 3 Set up Your Multy Plus WiFi System Using Multy App Multy Plus WiFi System User s Guide 74 2 Tap Delete This Multy Site to remove the Multy Plus WiFi System...

Page 75: ...r s Guide 75 3 17 Enable or Add Port Forwarding Rules If you want to forward incoming packets to a specific or appropriate IP address in the private network using ports set a port forwarding rule 1 Ta...

Page 76: ...pp Multy Plus WiFi System User s Guide 76 2 Tap Notifications in the Settings screen Tap to enable port forwarding 3 Tap Port Forwarding Settings to create or update rules In the Port Forwarding scree...

Page 77: ...Guide 77 4 Tap Done to save your settings after you enter a service name a port number or a range of ports to define the service to be forwarded specify the transport layer protocol used for the servi...

Page 78: ...Chapter 3 Set up Your Multy Plus WiFi System Using Multy App Multy Plus WiFi System User s Guide 78 5 A summary of the rule s will be displayed Tap the add icon if you want to create another rule...

Page 79: ...s when new WiFi clients connect to the system when there are new speed test results and when firmware updates are available 1 Tap the Menu icon in the upper left corner to open the navigation panel an...

Page 80: ...Guide 80 Note After you turn on notifications for speed test results you need to use the Alexa voice command Alexa ask Zyxel Multy to test Internet speed to run a speed test to receive the notificatio...

Page 81: ...System Using Multy App Multy Plus WiFi System User s Guide 81 3 If you want to get notifications when there are new client devices connecting to your WiFi network s tap New Device Connected and enable...

Page 82: ...ve WiFi coverage for your home When daisy chaining is enabled each Multy Device chooses its own way of connecting to the primary Multy Device either by connecting directly or by going through another...

Page 83: ...ystem Using Multy App Multy Plus WiFi System User s Guide 83 1 Tap the Menu icon in the upper left corner to open the navigation panel and tap Settings 2 Tap Advanced Settings in the Settings screen T...

Page 84: ...ide 84 3 20 Report a Problem with the Multy App If you encounter problems while using the Multy app or want to send us your feedback you can send an email to customer service 1 Tap the Menu icon in th...

Page 85: ...didn t log into the Multy app with a myZyxelCloud account you can still log in after the Multy Plus WiFi System has been set up 1 Tap the Menu icon in the upper left corner to open the navigation pane...

Page 86: ...Zyxel Multy to test Internet speed Alexa ask Zyxel Multy to turn on WiFi light Alexa ask Zyxel Multy to turn off WiFi light Alexa ask Zyxel Multy to pause the Internet You need to enable the Multy Al...

Page 87: ...Multy Plus WiFi System Using Multy App Multy Plus WiFi System User s Guide 87 2 Enter the keyword Multy in the search bar and select Multy from the list of results Tap Enable to connect the Multy Plus...

Page 88: ...ter 3 Set up Your Multy Plus WiFi System Using Multy App Multy Plus WiFi System User s Guide 88 3 Tap Link Account and enter your myZyxelCloud account information to associate the skill with your acco...

Page 89: ...Authorize A screen appears showing that the skill for Multy Plus WiFi Systems has been successfully linked 5 Use either the Alexa app or voice command Discover Devices to have Alexa discover the Mult...

Page 90: ...t information Please have the following information ready when you contact an office Required Information Product model and serial number Warranty Information Date that you received your device Brief...

Page 91: ...el com pk Philippines Zyxel Philippines http www zyxel com ph Singapore Zyxel Singapore Pte Ltd http www zyxel com sg Taiwan Zyxel Communications Corporation http www zyxel com tw zh Thailand Zyxel Th...

Page 92: ...zech Republic Zyxel Communications Czech s r o http www zyxel cz Denmark Zyxel Communications A S http www zyxel dk Estonia Zyxel Estonia http www zyxel com ee et Finland Zyxel Communications http www...

Page 93: ...Benelux http www zyxel nl Norway Zyxel Communications http www zyxel no Poland Zyxel Communications Poland http www zyxel pl Romania Zyxel Romania http www zyxel com ro ro Russia Zyxel Russia http www...

Page 94: ...Ukraine http www ua zyxel com Latin America Argentina Zyxel Communication Corporation http www zyxel com ec es Brazil Zyxel Communications Brasil Ltda https www zyxel com br pt Ecuador Zyxel Communic...

Page 95: ...tem User s Guide 95 North America USA Zyxel Communications Inc North America Headquarters http www zyxel com us en Oceania Australia Zyxel Communications Corporation http www zyxel com au en Africa So...

Page 96: ...r compliance could void the user s authority to operate the device This product has been tested and complies with the specifications for a Class B digital device pursuant to Part 15 of the FCC Rules T...

Page 97: ...onctionnant dans la bande 5150 5250 MHz sont r serv s uniquement pour une utilisation l int rieur afin de r duire les risques de brouillage pr judiciable aux syst mes de satellites mobiles utilisant l...

Page 98: ...u skladu s Direktivom 2014 53 EU slenska Icelandic H r me l sir Zyxel v yfir a essi b na ur er samr mi vi grunnkr fur og nnur vi eigandi kv i tilskipunar 2014 53 EU Italiano Italian Con la presente Zy...

Page 99: ...e the product where anyone can walk on the power adaptor or cord Please use the provided or designated connection cables power cables adaptors Connect it to the right supply voltage for example 110V A...

Page 100: ...nd or its battery will help save natural resources and ensure that the environment is sustainable development Die folgende Symbol bedeutet dass Ihr Produkt und oder seine Batterie gem den rtlichen Bes...

Page 101: ...butor for details about the Warranty Period of this product During the warranty period and upon proof of purchase should the product have indications of failure due to faulty workmanship and or materi...

Page 102: ...nsequential damages of any kind to the purchaser To obtain the services of this warranty contact your vendor You may also refer to the warranty policy for the region in which you bought the device at...

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