ZyXEL Communications LTE6100, User Manual

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Chapter 24 Troubleshooting
LTE6100 User’s Guide
125
5
If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
Advanced Suggestions
• Try to access the LTE Device using another service, such as Telnet. If you can access the LTE
Device, check the remote management settings and firewall rules to find out why the LTE Device
does not respond to HTTP.
• If your computer is connected to the WAN port or is connected wirelessly, use a computer that is
connected to a ETHERNET port.
I can see the Login screen, but I cannot log in to the LTE Device.
1
Make sure you have entered the user name and password correctly. The default user name is
admin. These fields are case-sensitive, so make sure [Caps Lock] is not on.
2
You cannot log in to the web configurator while someone is using Telnet to access the LTE Device.
Log out of the LTE Device in the other session, or ask the person who is logged in to log out.
3
Turn the LTE Device off and on.
4
If this does not work, you have to reset the device to its factory defaults. See Section 24.2 on page
123 .
24.4 Internet Access
I cannot access the Internet.
1
Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide and
Section 1.5 on page 14 .
2
Make sure you entered your service provider’s LTE APN information correctly.
3
Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again.
4
If the problem continues, contact your ISP.
I cannot access the Internet anymore. I had access to the Internet (with the LTE Device), but
my Internet connection is not available anymore.
1
Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide and
Section 1.5 on page 14 .