ZyXEL Communications FMG3010-R20A, User Manual

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Chapter 12 Troubleshooting
FMG3010/3015-R20A User’s Guide
37
12.2 FMG Access and Login
I forgot the IP address for the FMG.
1
The default LAN IP address is 192.168.1.1.
2
If you changed the IP address and have forgotten it, you might get the IP address of the FMG by looking
up the IP address of the default gateway for your computer. To do this in most Windows computers, click
Start > Run , enter cmd , and then enter ipconfig . The IP address of the Default Gateway might be the IP
address of the FMG (it depends on the network), so enter this IP address in your Internet browser.
3
If this does not work, you have to reset the device to its factory defaults. See Section 1.4.2.2 on page 13 .
I forgot the login password.
1
See the device label for the default login name and associated password.
2
If those do not work, you have to reset the device to its factory defaults. See Section 1.4.2.2 on page 13 .
I cannot see or access the Login screen in the web configurator.
1
Make sure you are using the correct IP address.
• The default IP address is 192.168.1.1 .
• If you changed the IP address ( Section 4.2 on page 22 ), use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I
forgot the IP address for the FMG.
2
Check the hardware connections, and make sure the LEDs are behaving as expected. See Section
1.4.1.1 on page 11 .
3
Make sure your Internet browser does not block pop-up windows and has JavaScripts and Java
enabled.
4
Reset the device to its factory defaults, and try to access the FMG with the default IP address. See
Section 1.4.2.2 on page 13 .
5
If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
I can see the Login screen, but I cannot log in to the FMG.