ZyXEL Communications FMG Series User Manual Download Page 57

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Appendix A Customer Support

FMG Series User’s Guide

Middle East

• Zyxel Communications Corporation
• https://www.zyxel.com/me/en/

North America

USA

• Zyxel Communications, Inc. - North America Headquarters
• https://www.zyxel.com/us/en/

Oceania

Australia

• Zyxel Communications Corporation
• https://www.zyxel.com/au/en/

Africa

South Africa

• Nology (Pty) Ltd.
• https://www.zyxel.com/za/en/

Summary of Contents for FMG Series

Page 1: ...ogin Details User s Guide FMG Series P2P Gigabit Fiber Bridge Copyright 2020 Zyxel Communications Corporation LAN IP Address http 192 168 1 1 Login admin Password See the device label Version 1 00 Ed...

Page 2: ...and graphics in this book may differ slightly from what you see due to differences in your product firmware or your computer operating system Every effort has been made to ensure that the information...

Page 3: ...erred to as the FMG in this guide Product labels screen names field labels and field choices are all in bold font A right angle bracket within a screen name denotes a mouse click For example Advance Q...

Page 4: ...verview User s Guide 8 Introducing the FMG 9 The Web Configurator 15 Technical Reference 19 Status 20 LAN 23 Advance 26 Diagnostic 36 Reboot 38 Backup Restore 39 Password 41 Firmware Upgrade 42 Time Z...

Page 5: ...3 Good Habits for Managing the FMG 10 1 4 Hardware 10 1 4 1 Front Panel 10 1 4 2 Side Panels 12 1 4 3 Rear Panels 13 1 5 Installation Scenarios 14 Chapter 2 The Web Configurator 15 2 1 Overview 15 2 1...

Page 6: ...4 The QoS Classification Screen 29 5 4 1 Add Modify QoS Classification Rules 30 5 5 Technical Reference 31 Chapter 6 Diagnostic 36 6 1 Diagnostic Overview 36 6 1 1 What You Can Do in this Chapter 36...

Page 7: ...5 12 1 Overview 45 12 1 1 What You Can Do in this Chapter 45 12 2 Interface 45 12 3 Fiber 46 Chapter 13 Troubleshooting 48 13 1 Power Hardware Connections and LEDs 48 13 2 FMG Access and Login 49 13 3...

Page 8: ...8 PART I User s Guide...

Page 9: ...Internet access by sliding the FMG down the fiber box gently to fix the FMG into place so the fiber optic cable connects to the FMG See the Quick Start Guide for how to do the hardware installation I...

Page 10: ...p the configuration and make sure you know how to restore it Restoring an earlier working configuration may be useful if the device becomes unstable or even crashes If you forget your password you wil...

Page 11: ...The FMG detected an error while self testing or there is a device malfunction Blinking The FMG is upgrading firmware Off The FMG is not receiving power or LEDs are turned off Fiber Green On The FMG ha...

Page 12: ...d an error while self testing or there is a device malfunction Blinking The FMG is upgrading firmware Off The FMG is not receiving power Fiber Green On The FMG has a fiber connection Off The FMG doesn...

Page 13: ...e RESET button for more than five seconds or until the POWER LED begins to blink and then release it When the POWER LED begins to blink the defaults have been restored and the device restarts 1 4 3 Re...

Page 14: ...ir circulation and the attachment of cables and the power cord Note Make sure the screws are securely fixed to the wall and strong enough to hold the weight of the FMG with the connection cables Warni...

Page 15: ...enabled by default 2 1 1 Accessing the Web Configurator 1 Make sure your FMG hardware is properly connected refer to the Quick Start Guide 2 Launch your web browser If the FMG does not automatically...

Page 16: ...out As illustrated above the main screen is divided into these parts A Title Bar B Navigation Panel C Main Window 2 2 1 Title Bar Click Logout to log out of the Web Configurator 2 2 2 Dashboard Use th...

Page 17: ...ble 7 Navigation Panel Summary LINK TAB FUNCTION Status Device Device Status This screen shows the network status of the FMG and computers devices connected to it Fiber Fiber Status This screen shows...

Page 18: ...ettings Use this screen to backup and restore your FMG s configuration settings or reset the factory default settings Password Password Configuration Use this screen to change user password on the FMG...

Page 19: ...19 PART II Technical Reference...

Page 20: ...erview You can use the Status screens to look at the current status of the FMG and the fiber connection 3 2 The Device Status Screen Use this screen to view the status of the FMG Click Status Device t...

Page 21: ...s to have more throughput you should turn off other applications Memory Usage This field displays what percentage of the FMG s memory is currently used Usually this percentage should not increase much...

Page 22: ...perature This displays the temperature in Celsius The normal range is 0 70 degrees Voltage This displays the voltage in Volts The normal range is 3 13 3 47 Volts Tx Power This displays the optical tra...

Page 23: ...N IP address and subnet mask of your FMG Section 4 2 on page 24 4 1 2 What You Need To Know 4 1 2 1 About LAN IP Address IP addresses identify individual devices on a network Every networking device i...

Page 24: ...subnet mask based upon the IP address you entered 3 Click Apply Changes to save your settings If the FMG has a WAN IP address this screen won t be configurable Figure 13 LAN Setup LAN Interface The fo...

Page 25: ...Chapter 4 LAN FMG Series User s Guide 25...

Page 26: ...sensitive applications to flow more smoothly Time sensitive applications include both those that require a low level of latency delay and a low level of jitter variations in delay such as Voice over I...

Page 27: ...itted with a pre configured data transmission rate using buffers or queues Your FMG uses the Token Bucket algorithm to allow a certain amount of large bursts while keeping a limit at the average rate...

Page 28: ...ure the priority level for a QoS queue from 1 to 8 The smaller the number in the Priority column the higher the priority Note The corresponding classifiers will be removed automatically if a queue is...

Page 29: ...limit 0 means there s no rate limit on this queue Enable Select this to enable or disable this queue Apply Changes Click Apply Changes to save your changes Table 11 Advance Queue setting continued LA...

Page 30: ...u take this action Edit Use this to edit the classifier Add Click Add to create a new classifier Apply Changes Click Apply Changes to save your changes Table 12 Advance QoS Classification continued LA...

Page 31: ...de Point number between 0 and 63 in the field provided Assign IP Precedence VLAN 802 1p Destination Port If you want to classify the traffic by an engress interface select an interface from the drop d...

Page 32: ...field DSCP is backward compatible with the three precedence bits in the ToS octet so that non DiffServ compliant ToS enabled network device will not conflict with the DSCP mapping The DSCP value dete...

Page 33: ...bucket at a constant rate The following shows how tokens work with packets A packet can be transmitted if the number of tokens in the bucket is equal to or greater than the size of the packet in byte...

Page 34: ...token bucket filter and has two token buckets CBS and EBS Tokens are generated and added into the bucket at a constant rate called Committed Information Rate CIR When the first bucket CBS is full new...

Page 35: ...a packet exceeds the PIR it is marked red Otherwise it is evaluated against the CIR If it exceeds the CIR then it is marked yellow Finally if it is below the CIR then it is marked green The following...

Page 36: ...d LANs 6 1 1 What You Can Do in this Chapter The Ping screen lets you ping an IP address to a host Section 6 2 on page 36 The Traceroute screen lets you trace the route that packets take to a host Sec...

Page 37: ...iagnostic Traceroute to open the screen shown next Figure 18 Diagnostic Traceroute The following table describes the fields in this screen Table 17 Diagnostic Traceroute LABEL DESCRIPTION Host Address...

Page 38: ...ystem Reboot allows you to reboot the FMG remotely without turning the power off You may need to do this if the FMG hangs for example Click Maintenance Reboot Click Reboot to have the FMG reboot This...

Page 39: ...ration are shown in this screen You can also use this to restore previous device configurations Figure 20 Maintenance Backup Restore Backup Configuration Backup Configuration allows you to back up sav...

Page 40: ...onfiguration file you may need to change the IP address of your computer to be in the same subnet as that of the default device IP address 192 168 1 1 Reset Configuration Click the Reset button to cle...

Page 41: ...r Name This field displays admin used to log into the FMG web configurator Old Password Type the existing system password see the device label for the default password New Password Type your new syste...

Page 42: ...g this screen The upload process uses HTTP Hypertext Transfer Protocol and may take up to two minutes After a successful upload the FMG will reboot Do NOT turn off the FMG while firmware upload is in...

Page 43: ...Status screen If the upload was not successful the following screen will appear Click OK to go back to the Firmware Upgrade screen Figure 27 Error Message Note that the FMG automatically restarts duri...

Page 44: ...the time with the time server Time Zone Select Select the time zone from the dropdown list Enable Daylight Saving Time Select the check box to use Daylight Saving Time to offset the system time or cl...

Page 45: ...ed from each LAN port including wireless are displayed in the following table Figure 29 Statistics Interface The following table describes the fields in this screen Table 22 Statistics Interface LABEL...

Page 46: ...tatistics Fiber LABEL DESCRIPTION Bytes Sent This indicates the number of bytes transmitted on the fiber connection Bytes Received This indicates the number of bytes received on this interface Packets...

Page 47: ...there s a single bit error HEC will detect and correct it If there s a two bit error HEC can only detect the error and the cell containing a two bit error will be dropped If errors occur in more than...

Page 48: ...apter included with the FMG 3 Make sure the power adapter is connected to the FMG and plugged in to an appropriate power source Make sure the power source is turned on 4 Press the LED button for more...

Page 49: ...2 If those do not work you have to reset the device to its factory defaults See Section 1 4 2 2 on page 13 I cannot see or access the Login screen in the web configurator 1 Make sure you are using the...

Page 50: ...ection 13 1 on page 48 13 3 Internet Access I cannot access the Internet 1 Check the hardware connections and make sure the LEDs are behaving as expected See the Quick Start Guide and Section 1 4 1 1...

Page 51: ...51 PART III Appendices Appendices contain general information Some information may not apply to your device...

Page 52: ...Please have the following information ready when you contact an office Required Information Product model and serial number Warranty Information Date that you received your device Brief description o...

Page 53: ...ppines Zyxel Philippines http www zyxel com ph Singapore Zyxel Singapore Pte Ltd http www zyxel com sg Taiwan Zyxel Communications Corporation https www zyxel com tw zh Thailand Zyxel Thailand Co Ltd...

Page 54: ...yxel Communications A S https www zyxel com dk da Estonia Zyxel Estonia https www zyxel com ee et Finland Zyxel Communications https www zyxel com fi fi France Zyxel France https www zyxel fr Germany...

Page 55: ...d Zyxel Communications Poland https www zyxel com pl pl Romania Zyxel Romania https www zyxel com ro ro Russia Zyxel Russia https www zyxel com ru ru Slovakia Zyxel Communications Czech s r o organiza...

Page 56: ...ica Argentina Zyxel Communications Corporation https www zyxel com co es Brazil Zyxel Communications Brasil Ltda https www zyxel com br pt Colombia Zyxel Communications Corporation https www zyxel com...

Page 57: ...cations Corporation https www zyxel com me en North America USA Zyxel Communications Inc North America Headquarters https www zyxel com us en Oceania Australia Zyxel Communications Corporation https w...

Page 58: ...received including interference that may cause undesired operation Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate th...

Page 59: ...about recycling of this product please contact your local city office your household waste disposal service or the store where you purchased the product The following warning statements apply where th...

Page 60: ...trennte Sammlung von Produkt und oder seiner Batterie dazu beitragen nat rliche Ressourcen zu sparen und die Umwelt und die menschliche Gesundheit zu sch tzen El s mbolo de abajo indica que seg n las...

Page 61: ...medy of the purchaser This warranty is in lieu of all other warranties express or implied including any implied warranty of merchantability or fitness for a particular use or purpose Zyxel shall in no...

Page 62: ...58 CoS 32 CoS technologies 27 customer support 52 D Differentiated Services see DiffServ 32 DiffServ 32 marking rule 32 disclaimer 58 DS field 32 DS dee differentiated services DSCP 32 F firmware 42 v...

Page 63: ...et 13 40 restart 38 restoring configuration 40 router features 9 S Single Rate Three Color Marker see srTCM srTCM 34 status firmware version 21 status indicators 11 subnet mask 23 system firmware 42 v...

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