P-662H/HW-D Series User’s Guide
354
Chapter 27 Troubleshooting
27.3 Problems with the WAN
Table 145
Troubleshooting the WAN
PROBLEM
CORRECTIVE ACTION
The DSL LED is
off.
Check the telephone wire and connections between the ZyXEL Device DSL port
and the wall jack.
Make sure that the telephone company has checked your phone line and set it up
for DSL service.
Reset your ADSL line to reinitialize your link to the DSLAM. For details, refer to the
I cannot get a
WAN IP address
from the ISP.
The ISP provides the WAN IP address after authenticating you. Authentication
may be through the user name and password, the MAC address or the host name.
The username and password apply to PPPoE and PPPoA encapsulation only.
Make sure that you have entered the correct
Service Type
,
User Name
and
Password
(be sure to use the correct casing). Refer to the WAN Setup
chapter.
I cannot access
the Internet.
Make sure the ZyXEL Device is turned on and connected to the network.
Verify your WAN settings. Refer to the chapter on WAN setup.
Make sure you entered the correct user name and password.
If you use PPPoE pass through, make sure that bridge mode is turned on.
The Internet
connection
disconnects.
Check the schedule rules.
If you use PPPoA or PPPoE encapsulation, check the idle time-out setting. Refer
Contact your ISP.
Summary of Contents for 802.11g ADSL 2+ 4-Port Security Gateway HW-D Series
Page 2: ......
Page 10: ...P 662H HW D Series User s Guide 10 Customer Support ...
Page 24: ...P 662H HW D Series User s Guide 24 Table of Contents ...
Page 32: ...P 662H HW D Series User s Guide 32 List of Figures ...
Page 38: ...P 662H HW D Series User s Guide 38 List of Tables ...
Page 64: ...P 662H HW D Series User s Guide 64 Chapter 2 Introducing the Web Configurator ...
Page 84: ...P 662H HW D Series User s Guide 84 Chapter 4 Bandwidth Management Wizard ...
Page 108: ...P 662H HW D Series User s Guide 108 Chapter 5 WAN Setup ...
Page 122: ...P 662H HW D Series User s Guide 122 Chapter 6 LAN Setup ...
Page 156: ...P 662H HW D Series User s Guide 156 Chapter 8 DMZ ...
Page 202: ...P 662H HW D Series User s Guide 202 Chapter 11 Firewall Configuration ...
Page 210: ...P 662H HW D Series User s Guide 210 Chapter 12 Anti Virus Packet Scan ...
Page 214: ...P 662H HW D Series User s Guide 214 Chapter 13 Content Filtering ...
Page 232: ...P 662H HW D Series User s Guide 232 Chapter 14 Content Access Control ...
Page 238: ...P 662H HW D Series User s Guide 238 Chapter 15 Introduction to IPSec ...
Page 273: ...P 662H HW D Series User s Guide Chapter 17 Certificates 273 Figure 144 My Certificate Details ...
Page 292: ...P 662H HW D Series User s Guide 292 Chapter 18 Static Route ...
Page 304: ...P 662H HW D Series User s Guide 304 Chapter 19 Bandwidth Management ...
Page 308: ...P 662H HW D Series User s Guide 308 Chapter 20 Dynamic DNS Setup ...
Page 332: ...P 662H HW D Series User s Guide 332 Chapter 22 Universal Plug and Play UPnP ...
Page 338: ...P 662H HW D Series User s Guide 338 Chapter 23 System ...
Page 344: ...P 662H HW D Series User s Guide 344 Chapter 24 Logs ...
Page 350: ...P 662H HW D Series User s Guide 350 Chapter 25 Tools ...
Page 364: ...P 662H HW D Series User s Guide 364 Chapter 27 Troubleshooting ...
Page 368: ...P 662H HW D Series User s Guide 368 Product Specifications ...
Page 372: ...P 662H HW D Series User s Guide 372 Appendix C Wall mounting Instructions ...
Page 408: ...P 662H HW D Series User s Guide 408 Appendix F Wireless LANs ...
Page 420: ...P 662H HW D Series User s Guide 420 Appendix H Command Interpreter ...
Page 436: ...P 662H HW D Series User s Guide 436 Appendix L NetBIOS Filter Commands ...
Page 462: ...P 662H HW D Series User s Guide 462 Appendix M Internal SPTGEN ...
Page 484: ...P 662H HW D Series User s Guide 484 Appendix P Triangle Route ...