ASI678 Manual
15
Any quality problem with the accessories or other parts of the Products is not a condition for the
return or change of the Products, and the User may solely request to replace the accessories with
new ones, which shall be handled after verification by ZWO support team.
If the issue with your ZWO product was caused by certain damage (such as severe damage not
covered by the 2-year warranty), you might have to pay the replacement value.
10. Servicing
For software upgrades, please refer to “Support-manual and software” on our official website.
https://astronomy-imaging-camera.com/
For repairs and consultation, you can visit here:
https://support.astronomy-imaging-camera.com/
Note:
1. For the normal repair or replacement of the Products during the Warranty Period, the User will
bear the return cost. When returning the Products, Users shall specify the actual reasons for the
damage to the Products, and shall provide the corresponding valid certificates, such as pictures or
videos, etc.
For the Products that need to be replaced after being confirmed by ZWO in writing, the User shall
return the Products with the complete package, together with all accessories, manuals, etc., to the
address designated by ZWO.
By sending back the product to ZWO, the User agrees to pay out-of-warranty fees that may arise
during the repair process of the product. ZWO will send back the product after charging.
2. For the Products that need to be returned for after-sales service, ZWO will provide the
corresponding RMA code for reference.
ZWO will not accept any products having no RMA code that have been returned privately without
ZWO written confirmation.
3. If a User purchases the ZWO Products from a ZWO agent, the User may contact the ZWO
agent directly for the relevant after-sales service.
