OMEN CENTER
AD COPY + SPEC’S
Z U A U D I O
| 3 3 5 0 S . 1 5 0 0 W . | O G D E N , U T A H — U . S . A . [ D E S I G N E D A N D M A D E B Y U S
] WWW.ZUAUDIO.COM
ZU AUDIO OMEN CENTER Mk.I [REV-B] LOUDSPEAKER SYSTEM SPECIFIC INFORMATION
WARRANTY
Zu products are designed and manufactured to the highest quality. However, if something does go wrong Zu
will fi x or replace the product free of charge. Zu Omen Center loudspeakers have a fi ve year limited warranty
from date of purchase to original owner. If under normal home use you have any problems with drivers, cable,
parts, cabinet, we will fi x or replace the product. Loudspeaker warranty and service can usually be performed
by the user, also known as DIY service, in such cases Zu will provide full technical support. This provides
faster repair of product (reducing down time is always good), minimizes handling hassle and damage potential
to both Zu and you, and reduces shipping costs.
Zu loudspeaker fi nish warranty covers color changes in paint, fi nish checking, and oxidizing. While we use
the highest quality UV protecting topcoat fi nishes, we cannot guaranteed against fading and you should keep
them out of direct sunlight, just like a piano. While every effort is made to ensure a perfect fi nish that will
last a lifetime, this warranty does not cover damage from impact and abrasion, or seam / core construction
visibilities in extreme high temperature / high humidity environments. Zu products are designed to be used
in temperature and humidity controlled environments, namely your home or offi ce unless otherwise stated.
Warranty does not cover loudspeaker fi nish damage caused by the extremes of an uncontrolled environment.
If in the highly unlikely event that a Zu product arrives to you dead on arrival (D.O.A.), and after discussing it
with a Zu tech, we will ship another of the same product at our expense and arrange for the D.O.A. product to
be collected. If after inspection we fi nd that you have misrepresented a returned product’s condition, and that
it was improperly handled or used, Zu will charge you for all damaged parts, labor, shipping and handling of
the product.
Warranty does not apply to damage caused by operating the product outside the intended use, accident,
another product, misuse, abuse, fl ood, fi re, earthquake or any other external causes. Warranty does not cover
damage caused by modifi cation or service performed by anyone other than a Zu representative. Cosmetic
damage is also excluded from warranty, as is all product that has any part of the Zu serial number removed.
When a product or part is exchanged the replacement becomes your property and the suspect or damaged
part becomes Zu’s property. Parts provided by Zu must be used in products for which the warranty service is
claimed.
WHAT YOU CAN EXPECT IF WARRANTY SERVICE IS NEEDED
If warranty becomes necessary, you must call or email for a return of material authorization (R.M.A.) number,
or to arrange for user serviceable parts. This provides opportunity to assist in diagnosing the problem and
helps us to schedule for rapid turnaround in the event that parts, service or repair is needed. Upon factory
inspection of parts or product, warranty eligibility will be determined. While service options, parts availability
and response times will vary, we do our best to keep you happy. International customers should know that Zu
will comply with all applicable export / import laws and regulations, you may be responsible for custom duties,
taxes, broker fees, freight, and other charges. When shipping of product or part is required, repackage the
complete product, or part, in its original packaging. If you have any questions about packaging please call or
email. Product damage caused from incorrect repackaging is not eligible for refund or warranty and the freight
company may also reject your insurance claim. Until we have the product back in the shop and sign-off that it
is eligible, the product is still your property, we recommend you insure or declare the full value when shipping.
We also recommend that you only ship with a freight company that has a good reputation and offers tracking
and insurance for the full amount.
