101
Problem
Possible causes
Possible solution
Unable to
connect to
the network
(U)SIM card invalid.
Contact your service
provider.
You are not within the
network’s service area.
Check the service area
with your service
provider.
Poor signal.
Move to an open
space, or if you are
inside a building, move
closer to a window.
Cannot
answer
incoming
calls
You have activated the
Call barring
feature.
Go to
Dialler
>
Settings
>
Call
barring settings >
deactivate all
You cannot
make
outgoing
calls.
You have activated the
Call barring
feature.
Go to
Dialler
>
Settings
>
Call
barring settings >
deactivate all
PIN Code
blocked
You have entered an
incorrect PIN code
three consecutive
times.
Contact your service
provider to obtain your
PIN Unlocking Key
(PUK code)
Support
For technical support Call 1300 789 475