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Symptom
Resolution
A phone number
cannot be
dialled
Check for network coverage
Check you have Voice enabled on your plan.
Check you have an active account or credit.
I cannot connect
to the internet
Check for network coverage. Check you
have a valid data SIM with available credit.
How do I reset
the phone?
Go to Settings > Privacy > Factory data
reset
My phone is slow
to respond or
freezes
Restart your phone to refresh the
memory.
Uninstall applications you are no longer
using.
I cannot connect
to other
Bluetooth
devices
Turn Bluetooth on. Set visibility to Show.
Make sure the pass-code is correct.
Possible compatibility issues. Not all
functionality is supported.