Troubleshooting
Please check the manual thoroughly before contacting your
service provider.
Symptom
Solution
No incoming ring
or alarm tone
Hold the power key to check the phone is
not in silent mode.
Check the ringtone and ring volume
settings.
How do I change
the Ringtone?
Go to Settings > Sound > Phone Ringtone
A phone number
cannot be dialled
Check for network coverage
Check you have Voice enabled on your
plan.
Check you have an active account or
sufficient credit
I cannot connect
to the internet
Check for network coverage. Check you
have a valid data SIM with available credit
Check data is switched on under
Settings > Data
My phone is
slow to respond
or freezes
Restart your phone to refresh the
memory.
Uninstall applications you are no longer
using
I cannot charge
the phone
Confirm the charger is on and inserted.
Remove the battery, clean the contacts
and check it is inserted correctly. The
battery may be worn out.
Tip:
Charge the phone by connecting to a
computer using the USB lead supplied.
