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Hints and tips
If you don’t see your USB Stick in the list of devices
– Remove the USB Stick
– Re-start your computer
– Re-insert the USB Stick.
If no network can be found
– Change your physical location: in a building, move closer to a window,
move higher up, or go outside
– (Windows) Select ‘View/View Available Mobile Connections’ and see if
you can connect to a particular network in the list shown
– Contact Support, and check that data services and roaming are
enabled on your account.
If no connection can be opened
– Wait a few minutes and try to connect again. This is most often
a temporary problem, especially if an ‘Error 631’ or ‘Error 619’ is
referenced
– Select ‘File/Exit’ to exit the Vodafone Mobile Connect Lite software
completely, and then re-start it again
– Re-start your computer
– (Windows) Click ‘Manage Devices’, select your device, click edit and
then select a different network preference on the Network Preference
tab page, eg. ‘3G Only’
– (Mac) Start the Vodafone Mobile Connect software, and select one of
the other options in the lower part of the main window.
– If you are using a VPN (Virtual Private Network), contact your company
IT administrator.
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