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74

If you encounter a problem with your phone, first refer to this Troubleshooting Guide before contacting
your service provider.

Symptom

Resolution

Enter PIN” is shown when

Input the PIN or input the new PIN if you have changed the code. The

the phone is switched on.

code can be set “off” if you do not want to input.

”Insert USIM” is shown when

Turn off your phone and make sure that you have inserted a valid

the phone is switched on

USIM card.

”Enter password” is shown

Enter the handset lock code or the new code if you have changed it.

when the phone is switched

The code can be set “off” if you do not want to input. (Please refer

on

to Section “Security Settings”.)

No key tone when pressing

Check the key tone setting in the profile.

keys.

No incoming ring tone.

Check the ringing tone and ringing volume settings in the profile

No alarm tone when the

Check the profile setting and the alarm ring setting

reminder time reaches.

A phone number cannot

Check whether call restriction is set to the number. Please refer to

be dialed.

Section “Call Barring”.

F866 

User Manual 

Troubleshooting

Troubleshooting

Summary of Contents for F866

Page 1: ...ZTE F866 UMTS GSM GPRS Mobile Phone User Manual ...

Page 2: ...itten per mission of ZTE Corporation ZTE Corporation operates a policy of continuous development ZTE Corporation reserves the right to make changes and improvements to any of the products described in this document without prior notice For this product s Recycling Manual based on WEEE directive please send email to inquiry or visit the website below to download WWW http ensupport zte com cn E mail...

Page 3: ...y period ZTE or officially appointed service agent will repair or replace any defective product or parts thereof at its discretion 4 This limited warranty is applicable to the customer end user that purchased the product from an official dealer in the United Kingdom 5 The purchaser end user must retain the original purchase invoice till slip in order to enforce this limited warranty Section 2 WHAT...

Page 4: ...FAILURE OF OPERATION OR MALFUNCTION OF THE PRODUCT ORARISING FROMTHE USE OR INABILITYTO USETHE PRODUCT 8 Damage resulting from the use of non ZTE approved accessories 9 Scratches and damage caused by normal use 10 Products used outside published maximum rations 11 Consumables such as fuses 12 Products that have been subject to an unauthorized removal or deactivation of the network operator lock fu...

Page 5: ... 15 Getting Started 16 Overview 16 KeyDefinition 16 Display Symbols 18 Technical Parameters 19 Installing the USIM Card 20 Battery 21 Power on off Your Phone 24 Unlocking USIM Card and Mobile Phone 24 Connecting to the Network 25 Basic Operations 26 Making a Voice Video Call 26 Making a call from Contacts 27 Receiving a Voice Call 27 Receiving a Video Call 30 Messages 32 SMS 32 Createnew 32 Inbox ...

Page 6: ...creen 44 Handset 44 Security 45 Call 46 Call divert 46 Call Waiting 47 CallBarring 47 Sendmynumber 48 Open flip to answer 48 Any key to answer 49 Multimedia 50 Photos 50 Camera 50 My pictures 51 My slideshows 52 Memoryinformation 52 Video 52 Videorecorder 52 My movies 53 TV Channels 54 Memoryinformation 54 Audio 54 Audiorecorder 54 My music 55 Playlist 56 Memoryinformation 56 Profiles 58 Tools 60 ...

Page 7: ...k List 64 History 65 Page Memo List 65 Push Messages 65 Options 65 Calendar 66 Contacts 68 All records 68 Search 69 CreateNew 69 Group settings 70 Speed Dial 70 Memo info 70 Copy all 71 Move all 71 Deleteall 71 Text Input 72 Overview 72 ABC and abc mode 72 123 mode 72 Predictive text input 73 Character Chart 73 Troubleshooting 74 Annex Glossary 76 ...

Page 8: ... 60 C e g on a car dashboard or a windowsill behind glass in direct sunlight etc Do not remove the handset s battery while the handset is switched on Take care not to allow metal objects such as coins or key rings to contact or short circuit the battery terminals Do not dispose of battery packs in a fire The handset s Li ION batteries may be safely disposed of at a Li ION recycling point Do not pu...

Page 9: ...ted during use charge or storage In the unlikely event of a battery leak take care to keep the battery discharge away from your eyes or skin If the leakage does come into contact with the eyes or skin please flush thoroughly in clean water and consult with a doctor Do not use with a damaged or deformed battery Do not solder a battery directly Remove the battery whose life cycle has expired from eq...

Page 10: ...r phone when inside or near aircraft The use of handsets in aircraft is illegal It may be dangerous to the operation of the aircraft and it may disrupt the cellular network Failure to observe this instruction may lead to suspension or denial of cellphone service to the offender or legal action or both Do not use the handset on the ground without the permission of the ground staff Hospital Safety S...

Page 11: ...s and turn off handset device If you have a heart condition be careful with the settings of call vibration or tone volume Do not allow children to play with the handset charger or batteries Do not use the handset where blasting is in progress The operation of some medical electronic devices such as hearing aids and pacemakers may be affected if a handset is used next to them Observe any Note signs...

Page 12: ...rway to answer or make a call except in an emergency Switch off your handset at a refueling point such as a petrol station even if you are not refueling your own car Do not store or carry flammable or explosive materials in the same compartment as a radio transmitter Electronic vehicle systems such as anti lock brakes speed control and fuel injection systems are not normally affected by radio tran...

Page 13: ...andset s operation For example use only the ZTE mains cable supplied with the AC charger Efficient use The handset has an external antenna For optimum performance with minimum power consumption please do not cover the antenna with your hand Covering the antenna affects call quality may cause the handset to operate at higher power level than needed and may shorten talk and standby times Radio frequ...

Page 14: ...d power level in all used frequency bands While there may be differences between the SAR levels of various ZTE phone models they are all designed to meet the relevant guidelines for exposure to radio waves The SAR limit recommended by the Interna tional Commission on Non lonizing Radiation Protection ICNIRP is 2W kg averaged over ten 10 gramme of tissue The highest SAR value for this model phone t...

Page 15: ...stem the connection of emergency calls cannot be guaranteed You should never rely solely on any wireless device for essential communications like medical emergencies Declaration of Conformity We declare under our sole responsibility that the product s detailed in this manual and in combination with our accessories conform with the essential requirements of European Union Directive 1999 5 EC Radio ...

Page 16: ...nnectivity by sharing highlights of your day This dual mode 3G tri band GSM phone is also equipped with high end business tools that will enhance your professional life Enjoy the rush of high speed broadband quality connectivity wherever you go Right soft key Execute prompts that appear in the lower right corner of the screen directly above it Shortcut key to access 3 interface These prompts chang...

Page 17: ...s for example Contacts lists or web pages Used as shortcut keys in standby mode Left Right key Move the cursor left and right when editing Used as shortcut keys in standby mode Switch between different table menu OK key Confirm actions make selections Execute prompts that appear in the lower middle of the screen directly above it TV key Short cut key to TV channels offered through the web browser ...

Page 18: ...ilable Indicates you have a new text message Indicates you have a new multimedia message Indicates you have a new E mail Indicates you have a new Wap push message Indicates the message memory is full Indicates the multimedia message memory is full Indicates the E mail memory is full Indicates the Wap push message memory is full Indicates you are roaming Indicates the amount of charge in your batte...

Page 19: ... x 25 4mm antenna excluded Battery Continuous standby time Upper Limit 200 hours subject to network status Continuous talk time Upper Limit 200 minutes subject to network status Charge time Approximately 3 hours For other parameters about battery and charger please refer to the real objects Mains Charger Input 100 240V 50 60Hz 200mA Output 5 0V 700mA max Indicates the data communication in progres...

Page 20: ... only be used in handsets that are enabled for 3G services Any attempt to use the USIM card in other handsets may prevent you from being able to use it correctly Note Make sure to disconnect the charger and other accessories from your phone and remove the battery before inserting and removing your USIM card Don t touch the metal surface of the USIM card in case that information in the card may be ...

Page 21: ...of the battery until it clicks into place and then install battery cover The battery is not fully charged when you buy your phone but there may be enough power in the battery to turn the phone on A battery that has not been used for a long period of time needs to be completely discharged and then recharged two or three times before reaching full capacity Charge the battery by following the procedu...

Page 22: ...tion on the phone connect the lead from the charger to the bottom of the phone Check that the arrow on the lead connector is facing towards to the front of the phone Connect the charger to a standard AC wall socket If the battery is charging whilst the phone is turned on the battery indicator on the status line will animate If the battery is charging when the phone is off the screen will display a...

Page 23: ...Do not put a battery into a microwave oven dryer or high pressure container Do not contact battery directly to an electric outlet or cigarette lighter charger Do not pierce battery with a sharp object such as a needle Stop using the battery if abnormal heat odor discoloration deformation or abnormal condition is detected during use charge or storage Keep the battery s metal contacts clean Battery ...

Page 24: ...security conditions have been fulfilled the handset will register with the network Unlocking USIM Card and Mobile Phone By setting handset lock code and PIN personal Identification Number code of USIM card you can protect your phone and USIM card against unauthorized use Method to unlock the phone Key in handset lock code and then press key Note If you forget your handset lock code please connect ...

Page 25: ...IN code three times in succession your USIM card will be blocked and the phone will ask for PUK code Please consult 3 customer Services for detailed information Connecting to the Network After the phone and USIM card are unlocked the mobile phone will automatically search for the network When the phone has successfully registered on a network the network service provider s name logo appears on the...

Page 26: ...ll be asked if you want to try a voice call instead 6 Adjust the camera position if necessary F866 User Manual I Basic Operations Basic Operations Making a Voice Video Call To make and receive voice calls the F866 must firstly be turned on and successfully registered on a network To make and receive Video calls the F866 must firstly be turned on and successfully registered on a 3G network The othe...

Page 27: ...cts Switch to Contacts interface Making a call from Contacts You can also make a call by choosing a record from your Contacts 1 Press key to make a voice call 2 Press the key to make a video call 3 Press key to end the call Receiving a Voice Call When you receive a call the ring tone the illumination and the vibrate function will be activated depending on the current profile settings When Calling ...

Page 28: ...he current call on hold End call End current call Record Record the current call DTMF Off On Enable or disable sending DTMF tone Tools Switch to Tools interface during a call SMS Switch to SMS interface during a call Contacts Switch to Contacts interface during a call 3 Press key or close the handset The call is disconnected and the call time duration is displayed Note F866 supports multi party co...

Page 29: ...eceiving a call do one of the following to reject the Rejecting call a call Press key Press Right soft key Reject Close the handset Operation Procedure You will be notified that you have a missed call by an icon in standby mode and the missed call number will be When you saved to the Missed calls miss a call list Press key to view the details Once you ve viewed the Missed call details the icon dis...

Page 30: ... call When the call has terminated you can resume your previous operation 1 You will receive an incoming video call notification 2 Press key to start the video function 3 Adjust the camera position if necessary 4 Press key to end the call Note If you are inside a building being near a window may give you better reception You can see the strength of your signal by the signal bar on your screen F866...

Page 31: ...31 F866 User Manual I Basic Operations Basic Operations ...

Page 32: ... editing of the message 4 You can directly enter the recipient party s number or use Contacts by pressing the Right soft key Contacts and choosing the recipient Note Press Left soft key save to save message to the Drafts and any sent message will be saved to the Sent folder automatically Inbox The Inbox stores all received messages Use the Up Down key to scroll through the message list and press k...

Page 33: ... Select Delete to delete the message and press key to view the message details Press Left soft key Options to display the following popup menu items Forward Transfer message to others Copy Move to USIM Copy or Move the message to USIM card USIM Select USIM to check the short messages saved in USIM card use Up Down key to scroll through the message list press key to view the message details Select ...

Page 34: ...on the network not on your phone Please contact your service provider for details Settings You can manually edit the SMS settings although this may prevent the service working If in doubt contact your service provider Msg center number Set the messaging gateway Voicemail number Set the voice mail number Message validity Press Left Right key to select the length of time in which the message center ...

Page 35: ... is picture message that you can not only attach the content just as text message but create a slideshow with images audio and a text content in a slide with max 10 seconds The other is a Message with attachments You can add similar content however there are no slideshow options Note If you set the signature and the heading text of the message in the MMS settings submenu you can see the heading te...

Page 36: ... the picture sound and video attachment from your handset data folder in attachment line 8 When you finish creating the message you can send the message by pressing Right soft key Send or pressing Options Send 9 You can edit the message by pressing Options Edit 10 You can save the MMS in the drafts by pressing Options Save as draft 11 Press Left soft key Options sending options to display the foll...

Page 37: ... highlight to the desired file to attach If there is an attached image or audio file you cannot attach a video file If there is an attached video file you cannot attach an image or audio file 4 Press Left soft key Options to display the following popup menu items Remove Add Slide add a new slide after the one you edit Insert slide add a new slide before the one you edit Delete Slide Preview Slide ...

Page 38: ...deo files in the multimedia message Viewing MMS in the inbox and outbox 1 Select Inbox to view received multimedia messages and new incoming notification message 2 Select Outbox to view unsuccessfully sent multimedia messages 3 Select Draft to view saved multimedia messages 4 Select Sent to view successfully sent multimedia messages 5 Select My folders to view the received multimedia messages and ...

Page 39: ... be inserted automatically into the text part of the message F866 User Manual I Messages Messages Quote indicator When replying to or forwarding an MMS message the quote indicator will be applied to the existing message part 2 The MMS Settings menu includes Download timing You have three choices Automatic retrieve the new multimedia message automatically without selecting the notification message ...

Page 40: ...e saved in the network for the time period specified whilst delivery is attempted MMS playback After you receive an MMS message you can choose to automatically play the slideshow Anonymous msg You can choose to accept or refuse anonymous message Server Address Proxy server You can choose to change the server address and proxy server for the messaging service although this may prevent the service f...

Page 41: ...41 F866 User Manual I Messages Messages ...

Page 42: ...led 1 Press the key to view the desired call list 2 Press Up Down key to highlight the desired call record 3 Press the Right soft key Save to save the number to USIM card or phone Press Left soft key Options to display the following popup menu Send via SMS Send text messages to the number Send via MMS Send multimedia mes sages to the number Make voice call Make a voice call to the number Make vide...

Page 43: ... your incoming and outgoing calls You can check the Last call duration all calls duration And you can clear all the call duration timers by pressing Right soft key Delete all To reset timers needs password The default of security code is 0000 F866 User Manual I Calls Calls ...

Page 44: ... is displayed when the handset is turned on Handset 1 Language Set the language used in the handset 2 Set time Use Scroll keys to switch between year month day and time Date can be set from January 6 1980 to December 31 2049 Time can be set from 00 00 to 23 59 3 Network settings Preferred mode You can select to use WCDMA network or select Automatic to let the handset searching for the network auto...

Page 45: ...he code protection in this submenu PIN code Configure this item to On or Off If it is On a PIN code will be required whenever the handset is turned on Input the current PIN code and press the key PIN2 code Configure this item to On or Off PIN2 code is used to clear calls cost data set call charge parameters etc Handset lock Configure this item to On or Off If it is On your handset will request sec...

Page 46: ...s required to change a blocked PIN code or PIN 2 code respectively Entering an incorrect PUK code 10 times will restrict use of the handset 3 Fixed dial numbers You can fix dialing to specified phone number only This information is saved on the USIM card You must enter your PIN2 code for authentication 4 FDN list List of the fixed dialled number Call Call divert This service enables you to divert ...

Page 47: ...ing calls voice calls short messages video phone call and MMS 5 Cancel all call diverts Cancel all forward ing services Call Waiting Select Activate Erase to enable disable this function select Check status to query the current status of this function If the service is enabled the network will notify you of a new incoming call while you have a call in progress Call Barring You can restrict making ...

Page 48: ...an Select Activate Erase to enable disable this function select Check status to query the current status of this function After registering enter the password and then enter the service select interface All voice call Only bar incoming calls All bearer services Bar all service All basic services Bar all incoming calls voice calls and short messages 6 Cancel all call barrings Cancel all settings ab...

Page 49: ...49 F866 User Manual I Settings Settings Any key to answer If On you can answer an incoming call by pressing any key except key key Left soft key and Right soft key ...

Page 50: ...re You can take a picture and use it for a Contacts photo a wallpaper or send via messaging At the bottom of the interface there are many symbols used to explain the photo parameters The options are as follows Brightness Contrast Zoom and Effect Use Right Left key to switch in these options and use Up Down key to change the parameters Press Left soft key Options to display the following popup menu...

Page 51: ...Left soft key Options to display the following popup menu items Send via MMS Attach the selected image to a message Set as wallpaper Set the picture as wallpaper Rename Change the name of the selected image Appears when Photos is selected New slide Create a new slideshow and attach the marked images Add to slide Add the selected image to a created slideshow Mark all Mark all images in the list Unm...

Page 52: ... records in the file Memory information Show the current memory usage Video Video recorder This application enables you to record a video clip Press Right soft key Movie to enter the movie list directly Press Left soft key Options to display the following popup menu items during the recording Video quality Set the quality of a video clip Video length Set the recording time The length of the video ...

Page 53: ...his application allows you to playback prerecorded video files 1 Select a desired video and press key to view 2 You can mute playback with the Left soft key mute 3 You can pause playback with the key 4 Press Right soft key Info to view the video information 5 Press Left soft key Options to display the following popup menu items Send MMS Attach the selected video file via MMS Rename You can rename ...

Page 54: ... picture 4 Press key key to adjust the brightness of the screen 5 Press key and key to adjust the size of the display 6 Press Right soft key to display the full screen Memory information Shows the available space left in the directory for media files Audio Audio recorder This function allows you to record a voice memo 1 Press Record to start recording your voice memo 2 Press key to stop recording ...

Page 55: ...ht soft key Mark to mark a highlighted file Press Left soft key Options to display the following popup menu items Send via MMS Attach the selected audio file to a message and send Set as ringtune Set the selected audio file as ringtone Rename rename the record Appears when Record selected New playlist Establish a new playlist Add to playlist Add the record to a favorite list Mark all Mark all audi...

Page 56: ... enables you to create a list of your favorite audio files 1 Press Add to access the playlists 2 Press key to mark the audio record and add them to your playlist 3 Press Right soft key Save to save all marked record Memory information Shows the current memory usage Note The other downloaded files which can not be saved in Photos Audio or Video will be saved in Other F866 User Manual I Multimedia M...

Page 57: ...57 F866 User Manual I Multimedia Multimedia ...

Page 58: ...iled settings press key to modify each setting Ringtune Select the voice ringtone for incoming call notification Ring volume Adjust the ringtone volume level ringing type Select the notification mode for incoming calls Message tone Select the notification that sounds when a new message arrives Key tones Select to turn on off the keypad tone Warning tone Select to turn on off the warning tone Power...

Page 59: ...59 F866 User Manual I Profiles Profiles ...

Page 60: ... then press Select Cancel and then press key to change the restday The preset Workday Alarm will not ring at the defined restday Delete all Clear all settings of all the alarm clocks 2 Select your desired alarm to configure in the alarm list If there is no alarm press key to add a new alarm 3 Press key to view the selected alarm item Stop watch You can measure time and take split times or lap time...

Page 61: ...unding errors may occur especially in long division CurrencyConversion This function allows you to account foreign currency to local currency or vice versa 1 Press Left soft key Rate to input a currency exchange rate 2 Press Up Down key to reset the current input field 3 Press the Right soft key to input the decimal 4 Using number keys to input standard unit in local Then you can view converted va...

Page 62: ...ldwide 1 You can view the time of desired city by using Left Right key on the navigation screen of World Time 2 Press Right soft key Setting select one city and then press key to save the selected city time as a native display 3 Press key or key to quit F866 User Manual I Tools Tools ...

Page 63: ...63 F866 User Manual I Tools Tools ...

Page 64: ...ge This function allows you to store and edit frequently accessed sites Select Enter address to input the special URL or select the Use last Address or Recent addresses to select one address from the past input address and then press key to connect to the specified URL Bookmark List All accessed page addresses can be saved as bookmarks in your phone This function allows you to view and edit freque...

Page 65: ...ttings in this options menu Home Input the homepage of the browser View Change the settings relating to animations images tables and scripting Proxy Select to use the proxy or not and set the proxy server address port username and password Cache Set the browser cache parameters Cookies Set the mode when receiving the cookies Certificates View the certificates provided in the browser Push setting S...

Page 66: ...Press Up Down key to select each item Press Left Right key to select type Press key to save the schedule item Memory Info Shows the current memory usage 2 Press Right soft key List to check the whole arranged schedule 3 Press Right soft key View to check the detailed schedule of selected date 4 Press key to mark the select date 5 Press key to unmark the marked schedule 6 Press Left soft key Option...

Page 67: ...67 F866 User Manual I Calendar Calendar ...

Page 68: ...an send the name and number of the record as text message Copy to phone card You can copy the entry from the phone memory to card and vice versa Move to phone card You can move the entry from the phone memory to card and vice versa Delete Delete the selected record Delete all Delete all records 2 In Contacts select one record and press key to view the detailed information Press Left soft key Optio...

Page 69: ...tion is performed by name 3 In the search window key in the names or first few letters of the desired name the cursor moves to the record whose name has the similar initial Create New This menu allows you to add a new contact address You have to select phone or card memory If USIM card is selected to save new number you need 1 Enter the name you want to add 2 Enter the phone number you want to add...

Page 70: ...d into the Unclassified Besides there are five groups for selection VIP Family Friend Colleague and Mates Speed dial This menu allows you to check current list of Speeddial press Right soft key View to view the contact information including names Speeddial number and phone number specified to this number key Press and hold the specified number key to dial the phone number directly under standby mo...

Page 71: ...he USIM card Move all This menu allows you to move all phone numbers saved in the USIM card or the handset This differs from the copy all operation in that the target information is saved only in the destination location 1 Card to phone You can move all the phone numbers from the card to phone memory 2 Phone to card You can move all the phone numbers from the phone memory to the USIM card Delete a...

Page 72: ...for the second letter And so on Press and hold the key to enter the number F866 User Manual I Text Input Text Input 3 To insert a space press key once To delete letters press key to clear the display 4 If the next letter is located on the same key as the present one wait until the cursor appears or press Right key to end the time out period and enter the letter 5 The most common punctuation marks ...

Page 73: ...confirm it If the word is not correct press Scroll keys to view the matching words the dictionary has found Character Chart Refer to the table below for more information on the characters available using the keys F866 User Manual I Text Input Text Input key Corresponding Characters 1 and some common symbols ABCabc2 DEFdef3 GHIghi4 JKLjkl5 MNOmno6 PQRSpqrs7 TUVtuv8 WXYZwxyz9 Space 0 key Press key t...

Page 74: ...er password is shown Enter the handset lock code or the new code if you have changed it when the phone is switched The code can be set off if you do not want to input Please refer on to Section Security Settings No key tone when pressing Check the key tone setting in the profile keys No incoming ring tone Check the ringing tone and ringing volume settings in the profile No alarm tone when the Chec...

Page 75: ...ry lasts about the amount of time as when first purchased it s time to purchase a new battery Why does the battery run out It is due to the user environment or a large number of calls or weak so quickly during normal use signal Why does the handset get The phone may get hot when there is a very long call duration or warm when using the browser This has no effect the life of the product or performa...

Page 76: ... point through which users can connect to the network so that the users can use the network services MMS Multimedia Message Service A message service for the handset environment that allows videos pictures audio files and text to be sent between phones and dependent on network provider support to email addresses Roaming Use of your phone when you are outside your home area when traveling for examp...

Page 77: ...nables users to communicate with video instead of normal voice Video calling is only supported by 3G network providers Voice Video mail An answering service that automatically answers your calls when you are not available Others can leave either voice or video mes sages for you with this service ...

Page 78: ...TTE Directive 2 Safety Article 3 1 a of the R TTE Directive 3 Electromagnetic compatibility Article 3 1 b of the R TTE Directive 4 Efficient use of the radio frequency spectrum Article 3 2 of the R TTE Directive We hereby declare under our sole responsibility that the product mentioned above to which this declaration relates complies with the above mentioned articles of the directive ...

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