Zte Avid 4G LTE User Manual Download Page 57

Page: 57 / 61

Troubleshooting

Voice-Related Problems

Symptoms

Possible Problems/ Solutions

No dial tone.

• Please wait for 1-2 minutes

after the router is turned on.

• If the signal LED light is

blinking, you have poor

RF reception. Change the

location of the router.

There is a prompt/
phone alert/

announcement

as soon as I lift the

phone off the hook.

• Make sure you have

inserted the 4G LTE SIM

card correctly.

The line is noisy/
distorted when I lift the

phone off the hook.

• Remove any electrical

appliance that is too close to
the phone or router.

• The cable or phone set

might be faulty.

Summary of Contents for Avid 4G LTE

Page 1: ...1 4G LTE Router with Voice User Manual U S Cellular Customer Service 1 888 944 9400 ...

Page 2: ...ed translated or utilized in any form or by any means electronic or mechanical including photocopying and microfilm without the prior written permission of ZTE Corporation Notice The manual is published by ZTE Corporation We reserve the right to make modifications on print errors or update specifications without prior notice ...

Page 3: ...treet Wireless a partner of U S Cellular LTE is a trademark of ETSI ZTE Corporation expressly disclaims any liability for faults and damages caused by unauthorized modifications of the software Images and screenshots used in this manual may differ from the actual product Content in this manual may differ from the actual product or software ...

Page 4: ...1 year from the date You purchased the handset the Warranty Period This warranty is not transferable Should a defect appear during the Warranty Period U S Cellular will send a replacement 4G LTE SIM Card to Your address within the United States without charge provided that you request the replacement 4G LTE SIM Card during or within thirty 30 days following the Warranty Period by calling U S Cellu...

Page 5: ...R ANY OF ITS AFFILIATES OR RETAILERS SHALL BE LIABLE TO YOU FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL ECONOMIC EXEMPLARY PUNITIVE OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION LOSS OF DATA LOSS OF REVENUE OR PROFITS DAMAGE TO PROPERTY OR LOSS OF USE IN NO EVENT SHALL U S CELLULAR S ITS AFFILIATES OR RETAILERS LIABILITY TO YOU OR ANY THIRD PARTY WITH RESPECT TO THE 4G LTE SIM CARD EXCEED T...

Page 6: ...HE DISCLAIMER OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATIONS AND DISCLAIMERS MAY NOT APPLY TO YOU No agent employee dealer retailer representative or reseller is authorized to modify or extend the terms of this Limited Warranty Version No R1 0 Edition Time June 31 2014 ...

Page 7: ... Begin 10 Installing the Battery and SIM Card 10 Indicators 12 Connecting to your 4G LTE Router with Voice 14 Switching on Your Router 15 Power Supply 16 About 4G LTE SIM Card 16 Accessing the Internet 16 Connecting to Your Device 17 WPS Functionality 20 Voice Function 21 Making a Call 21 ...

Page 8: ... Way Calling 24 Emergency Call 25 Voicemail 25 Web Portal Configuration 26 Settings 32 Network Settings 32 Wi Fi Settings 36 Device Settings 41 Firewall 42 Router Settings 49 Warning and Notice 50 Radio Frequency RF Exposure 53 FCC Compliance 54 Troubleshooting 56 ...

Page 9: ...8 Getting to Know Your Device Appearance ...

Page 10: ...nable disable the Wi Fi function Hold it for 3 seconds to activate the WPS Function When the WPS function is available press it to deactivate the WPS function Press it to enable disable the Wi Fi WPS function 5 Phone Standard RJ11 connector for the telephone 6 LAN Ethernet connector to computer 7 Power Socket Connector to the external power supply 8 Power Switch Turn your router on or off 9 Indica...

Page 11: ... Insert the charger lead carefully with the plug arrow facing the bottom of the router Do not use excessive force to insert the plug Make sure the plug is facing the right way and lined up correctly Insert it gently Installing the Battery and SIM Card 1 Slide the back cover and remove it ...

Page 12: ...tall the battery 3 Install the 4G LTE SIM Card IMPORTANT Your device only supports the 4G LTE SIM card To avoid damaging the device please use the card that comes installed or included in the box of the router ...

Page 13: ...attery Green steady More than 50 discharging charger not present or fully charged Green blinking More than 50 charging charger present Yellow steady 20 50 discharging charger not present Yellow blinking 20 50 charging charger present Red steady Less than 20 discharging charger not present Red blinking Less than 20 Charging charger present Off Battery not present ...

Page 14: ...y Connected to CDMA 1x or EVDO Blinking Roaming Red steady No service limited service searching no 4G LTE SIM card or other abnormal status Voice Signal Strength Green steady Strong 3 4 5 bars signal Yellow steady Weak 1 2 bars signal Blinking Roaming Red steady No service limited service searching NOTE The phone function needs network support ...

Page 15: ... with Voice Please refer to the following picture for connecting to your 4G LTE Router with Voice If you want to use the mobile network to connect to the Internet or use your land line phone you need to insert your 4G LTE SIM card first ...

Page 16: ...inutes after turning the router on before you use the service The data network indicator should be lit on NOTE When the router is turned off an incoming caller will hear the following prompt The number you have dialed is currently unavailable If the data network indicator is red blinking constantly try to move the router to another location The router takes 1 2 minutes to initialize attach to the ...

Page 17: ...g the 4G LTE SIM card unnecessarily Hold the card by the edges to prevent static damage Keep the 4G LTE SIM card away from electrical and magnetic appliances If you cannot get service make sure that You are in an area which has network coverage You are using the correct 4G LTE SIM card Accessing the Internet Before accessing the Internet please make sure that the following operations are finished ...

Page 18: ...17 Connecting to Your Device Via Wi Fi 1 Power on your device It will take 1 2 minutes to initialize 2 Use your Wi Fi application on the client to search for the available wireless networks ...

Page 19: ...and then click Connect NOTE SSID is printed on the device label beneath the battery door 4 Input the password and then click Connect NOTE The password for the Wi Fi connection is on the label of your device located under the battery cover ...

Page 20: ...19 5 The client will connect to your device Via Ethernet port 1 Connect the Ethernet cable to the LAN port and your computer ...

Page 21: ...ty You can use this function to connect the client to your device 1 Power on your device and enable the Wi Fi function on your device 2 Press the WPS button on your device to start Wi Fi Protected Setup authentication process 3 Enable the WPS function on your client to respond to this authentication process 4 Follow the system prompts on your client to finish the connection ...

Page 22: ...tomatically 4 The call will be connected NOTE If there is no signal indication the radio signal is unavailable Change the location of the router and make sure that nothing is blocking it Answering a Call When the phone rings pick up the handset to answer it If the telephone has hands free functionality you can also answer the call by pressing the Hands free button Press the Hands free button again...

Page 23: ...4567890 You will hear a confirmation tone Hang up your telephone or return the phone to its base To deactivate Immediate Call Forwarding Pick up the handset and press 720 You will hear a confirmation tone Hang up your telephone or return the phone to its base Busy Call Forwarding To enable Busy Call Forwarding Pick up the handset and press 90 phone number Tip Enter the phone number where you want ...

Page 24: ...all Forwarding To enable No Answer Call Forwarding Pick up the handset and press 92 phone number Tip Enter the phone number where you want calls to be forwarded e g 921234567890 You will hear a confirmation tone Hang up your telephone or return the phone to its base To deactivate No Answer Call Forwarding Pick up the handset and press 920 You will hear a confirmation tone Hang up your telephone or...

Page 25: ...lls Press the Flash key lightly to switch back to the first call Press the Flash key again to switch between two calls Three Way Calling While on an existing call first press FLASH key then dial the second phone number when the second party answers press the Flash key again to complete the three way connection If the second party does not answer press the Flash key to end the connection and return...

Page 26: ...conds to send automatically Voicemail The new voicemail indicator will light up when there is a new voicemail Dial the voicemail number by the phone to listen to the voicemail following the guide prompt NOTE Before using the voicemail function please consult with your network provider to confirm that the voicemail feature has been activated The function needs network support ...

Page 27: ...eb Portal Configuration To access Web Portal Login to the Web Portal Configuration Page 1 Launch an Internet browser and enter http 192 168 1 1 or http uscc router in the address bar The login page appears ...

Page 28: ...tal Configuration Page Now you can customize your 4G LTE Router with Voice such as the configuration on Internet network selection password and security settings data usage etc Changing the operation mode 1 Select Change to choose the operation mode NOTE If you change the operation mode the device will be restarted automatically ...

Page 29: ... your PC or other Wi Fi clients to obtain the IP address automatically Your clients can obtain the IP address from the WAN DHCP host and connect to the Internet directly NOTE If you want to change the operation mode to the other two modes you need manually set your PC client a fixed IP address like 192 168 1 X then log in the Web Portal Configuration Page via http 192 168 1 1 to change it ...

Page 30: ...29 For Cable Broadband mode Please select PPPoE set the PPPoE parameters and then click Connect NOTE Your service provider gives you the User Name and Password ...

Page 31: ...30 Please select Static input all the parameters and then click Apply NOTE Your service provider gives you the static address information Please select DHCP and then click Apply ...

Page 32: ...ou any parameters For Wireless Broadband mode Please select the Wireless Broadband Mode and click Apply On this mode you need to use your 4G LTE SIM card to connect to your Internet service You can change dial up settings network selection and APN ...

Page 33: ...ss the Internet in the Automatic or Manual mode The default mode is Automatic Mode Operations Automatic Your device is automatically connected to the Internet and you can surf the Internet through the client Manual Log in the Web Portal Configuration Page and select Settings Network Settings Dial up Settings Manual To change the current setting please disconnect from network then Apply ...

Page 34: ...Network Selection Select Settings Network Settings Network Selection you can change the network selection mode as follows u LTE CDMA mode Default 4G LTE preferred network u 3G auto CDMA EVDO 1X Hybrid mode ...

Page 35: ...Internet you can use the default Access Point Names APNs in Auto Manual mode Select Settings Network Settings APN u Auto The device will configure automatically according to MCC MNC u Manual Default You can set APN by yourself ...

Page 36: ...35 Create a new APN by selecting the Manual mode then Add New ...

Page 37: ...ettings 2 4GHz 5 0GHz and the wireless network s basic parameters are shown in the following figure u 2 4GHz SSID Switch Enable or disable 2 4GHz SSID function u Network Name SSID Service Set Identifier SSID Enter a string less than 32 characters as the name ...

Page 38: ...ual setting u AP Isolation When Enable is selected each of your wireless clients will not be able to communicate with each other When Disable is selected each of your wireless clients will be able to communicate with each other u Security Mode The security modes are described below 1 OPEN You can authenticate successfully with a SSID whether it is valid or empty 2 WPA PSK WPA2 PSK Apply both the W...

Page 39: ...art of the configuration page displays WPA parameters u Max Station Number Set the maximum number of wireless networks connecting to the router Advanced settings Select Settings Wi Fi Settings 2 4GHz 5 0GHz and you can set the band selection network mode channel bandwidth and etc ...

Page 40: ...39 Black List Select Settings Wi Fi Settings Black List to enable or disable black list You can enable the black list so that the devices in the black list are not allowed to connect to this router ...

Page 41: ... PBC push button mode the two modes are described below u PIN Set the client s PIN code in client PIN field u PBC Press the WPS button of the router or select PBC and then click Apply Press the WPS button on the client wireless adapter within two minutes and the negotiation process will be established ...

Page 42: ...ory default values and then the router will restart automatically Restart Restart the router Power Save Set the Wi Fi range and device sleep time to save your router s battery power SNTP Set the time by auto or configure manually Software update Click Update Now button to update software manually NOTE Make sure you have inserted the 4G LTE SIM card correctly ...

Page 43: ...s worms and malicious activity on the Internet NOTE You can set the maximum to 10 filtering items for MAC IP Port Filtering URL Filtering and Port Forwarding MAC IP Port Filtering Select Settings Firewall Port Filtering the Mac IP Port Filtering is shown in the following figure ...

Page 44: ...43 Only Port Filtering is Enable then Apply the filter settings will appear Default Policy Set how to handle the packet if none of the rules matches ...

Page 45: ... for filtering u Action Set how to handle the packet if it matches with the rule u Comment Type comment for the filter settings NOTE Filtering rules are matched one by one If this provision is met it will not continue to match the rules listed below To add a new rule 1 Input the detail information in the Mac IP Port Filtering area 2 Click Apply in the Mac IP Port Filtering area To delete a rule Se...

Page 46: ...45 Port Forwarding You can setup virtual servers to provide services on the Internet Select Firewall Port Forwarding the virtual server settings is shown in the following figure ...

Page 47: ...irtual Server Settings will appear u IP Address Set IP address for the virtual server u Port Range Set port numbers for the virtual server u Protocol Set protocol for the virtual server u Comment Type comments for the virtual server settings ...

Page 48: ...content filter to restrict the improper content access Select Firewall URL Filtering the URL Filtering is shown in the following figure Type a URL address and then click Apply to add the URL address into the filtering list The new URL filtering item will be shown in the Current URL Filtering field To delete a URL filtering item select the URL in the Current URL Filtering area then click Delete ...

Page 49: ...to advertise its UPnP capabilities Select Firewall UPnP select Enable DMZ You can set up a De militarized Zone DMZ to separate internal network with the Internet Select Firewall DMZ the DMZ setting is shown in the following figure ...

Page 50: ...own in the following figure u IP Address IP address for LAN interface u Subnet Mask Subnet mask for the IP address u DHCP Server Enable or disable DHCP server function u DHCP IP Pool Allocate begin and end IP address for IP pool u DHCP Lease Time Define how long the leased IP address will be expired and will relocate new IP address Click Apply to confirm your configuration ...

Page 51: ...pacemakers Consult a physician or the manufacturer of the medical router before using the router Please keep yourself at least 20 centimeters away from router Do not use your router in dangerous environments such as oil terminals or chemical factories where there are explosive gases or explosive products being processed Please use original accessories or accessories that are authorized by ZTE Unau...

Page 52: ...ter must be placed in a ventilated environment for use Do not expose the router to direct sunlight or store it in hot areas High temperatures can shorten the life of electronic routers Do not allow children to play with the router or charger Keep the length of the cable between the router and the phone less than 10 meters The router is for indoor use only Do not use the router outside Do not conne...

Page 53: ... clean it Use the router within the temperature range of 10 C to 55 C and the storage temperature range is 20 C to 65 C The humidity range is between 5 and 95 Do not use your router during a thunderstorm Remove the main power pack from the wall socket Do not take out your 4G LTE SIM card unnecessarily The 4G LTE SIM card may be easily lost or it can be damaged by static electricity ...

Page 54: ...nsure compliance with RF exposure guidelines the device must be used with a separation from the body Failure to observe these instructions could result in your RF exposure exceeding the relevant guideline limits The maxim permissible exposure is defined in 47 CFR 1 1310 with 1mW cm cm The transmitter is using external antenna that operate at 20cm or more from nearby persons The maxim power density...

Page 55: ... approved by the manufacturer could void the user s authority to operate the equipment NOTE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequ...

Page 56: ... turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for...

Page 57: ...king you have poor RF reception Change the location of the router There is a prompt phone alert announcement as soon as I lift the phone off the hook Make sure you have inserted the 4G LTE SIM card correctly The line is noisy distorted when I lift the phone off the hook Remove any electrical appliance that is too close to the phone or router The cable or phone set might be faulty ...

Page 58: ...onnect this first After dialing the last digit I hear silence When you have finished dialing you can press the key or wait 4 8 seconds to connect the call Cannot make or receive a call when surfing on the Internet If you are connected using the CDMA network then you cannot surf the net and make a phone call simultaneously Please disconnected the internet and wait 30 seconds to 1 minute before maki...

Page 59: ... to initialize Check your service indicator LED s The download or upload speeds are very slow The speed is dependent on signal strength Check your signal strength and network type Cannot visit the Web Portal configuration page Enter the correct address The default address is http 192 168 1 1 or http uscc router Only use one network adapter in your PC Do not use any proxy server ...

Page 60: ... function is active Press the WPS button to enable the Wi Fi WPS function Refresh the network list and select the correct SSID Check the IP address to make sure your client can obtain an IP address automatically in the Internet protocol TCP IP properties Type the correct network key Wi Fi password when you connect to the router ...

Page 61: ...out the password For the default password of the Web Portal configuration page and Wi Fi connection password please check the label on the router If you changed the password and forgot the new password you need to restore the router to the factory default settings For more assistance please Sending an E mail to devicesupport zteusa com Visiting www zteusa com Calling the service hotline 877 817 17...

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