25
dial tone when you pick up your handset.
I hear an
intermittent dial
tone
You will hear an intermittent dial tone when you have a new voicemail
message waiting.
Dial
1
from your home phone that is connected to the AT&T Home Base
to listen to your voice messages.
My phone doesn't
ring when a call
comes in
If you recently transferred your landline phone number, you will continue
to receive incoming calls on your previous service until the transfer is
complete. To check transfer status, visit
att.com/port
.
Make sure your AT&T Home Base is NOT connected to your in-home
phone wiring.
Make sure your home phone is powered on and connected to the AT&T
Home Base.
Your AT&T Home Base number may be set to Call Forward. Dial
#21#
to un-forward calls.
I hear a constant
low frequency tone
(not dial tone) when
I try to place a call
Hang up your home phone to restore dial tone.
Internet
Problem
Possible Solution
Can't access
the Internet
Make sure your AT&T Home Base is powered on. Slide the
ON/OFF
button to
the
ON
position until the Power light stays solid green.
For Wi-Fi:
Make sure your AT&T Home Base is located in the general area of
your Wi-Fi enabled device(s). Check that your device is connected to the
AT&T Home Base Wi-Fi network (e.g. ATT-WI-XXXX) and you are using the
correct Wi-Fi Password.
For Ethernet:
Make sure the Ethernet cable is
securely inserted into the Ethernet port on the back of the AT&T Home Base
and your computer (or other device).
Move the AT&T Home Base to an area with sufficient network signal (Green
or Blue Signal Strength light).
Make sure the Wi-Fi light is on. If not, restart your AT&T Home Base. Slide the
ON/OFF
button to the
OFF
position until all lights turn off. Then, Slide the
ON/OFF
button to the
ON
position until the power light stays solid green.
Check the following on the AT&T Home Base Manager
(
http://att.wirelessinternet
)
Under
Settings > Wi-Fi > Basic:
"Wi-Fi Broadcast" is set to "On"
Under
Settings > Network > APN:
Profile selection is set to "ATT
Nextgenphone"
