CDMA2000 1X EV-DO Wireless Data Terminal User Guide
ZTE Corporation
10
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12. Trouble-shooting
Failures
Causes
Solutions
Error occurs during
the program
installation.
The setup file may be damaged.
Please download the program on our website
WWW.ZTEMT.COM
and reinstall it.
Open port failed.
Directly run the software before the
Data Terminal is plugged in.
Close the software, plug in the Data Terminal and
run it again.
The port is occupied by other
applications, such as “Hyper
terminal”, or the software is already
run.
Close relevant software and run the software
again.
No R-UIM card.
R-UIM card is not inserted.
Insert R-UIM card.
R-UIM card is not inserted properly.
Sometimes the front side and back
side are confused.
Please refer to User Guide. Properly insert R-UIM
card.
R-UIM card is damaged. Validate by
using a CDMA terminal.
Replace R-UIM card.
No signal indicated.
Antenna is not connected to the
Access Box.
Insert the antenna into the Data Terminal.
Out of the network service area.
Make sure it is in the CDMA network service
area.
The antenna or RF component is
damaged.
Replace relevant damaged parts.
Internet connection
failure.
The Data Terminal is being
connected. (It usually occurs when
the Internet connection is
immediately made after the call is
dialed.)
Reconnect.
Poor network signal.
View signal strength indication and check if the
antenna is properly inserted.
The installation
program can't auto
set up. (If the Data
Terminal supports
auto setup function.)
The program has already been
installed in current system.
Firstly remove the original program and insert the
terminal again.
Autorun function in CD-ROM is
disabled because of installation of
anti-virus software in the system, or
Windows Vista system itself disabled
Autorun function in CD-ROM in
default.
Open "My Computer" to enter CD-ROM disk
ordinal, and double-click Setup.exe to install
manually.
No CD-ROM disk
ordinal in "My
Computer".
CD-ROM will automatically
disappear once the program is
installed successfully.
This is normal. If you want to display CD-ROM
disk ordinal, you could firstly remove the program
and then insert the terminal again.
The program is not yet installed, and Please restart your computer. Please contact your
