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6. Trouble-shooting
6.1 Common Problems and Troubleshooting for Windows
Common problems
Troubleshooting steps
Can't restart the PC after
installation.
Please check if the T card is inserted into the device or not. If
so, remove the T card and restart the PC.
No CD-ROM disk ordinal
in "My Computer".
Please check if the system service named “UDisk Monitor” is
running or not. If the service is running, please stop it and
insert the terminal again.
If the service is not running and the program is not yet
installed, please restart your PC first. If CD-ROM disk ordinal
doesn't appear after the PC is restarted, contact your local
operator or product technical support center.
Can’t detect Device in
the PC
Please change to another USB Port.
If the problem still exists, please contact your local operator.
No signal indication after
the PC is restarted
Please check if the device is in the CDMA network service
area. Pull out the device and insert it again.
Can’t search signal from
dialer
Please check if the number you used is activated or not.
Please contact your local operator if the parameters are
configured correctly.
Can’t find the device by
dialer
Please check if the device can be found from Device Manager
or not. If not, please check if the CD “Photon Plus” can be
viewed from “My Computer”. If so, eject the CD.
