ZooZ ZEN16 User Manual Download Page 2

This product can be included and operated in any Z-Wave network with 
other Z-Wave certified devices from other manufacturers and/or other 
applications. All non-battery operated nodes within the network will act as 
repeaters regardless of vendor to increase reliability of the network.

This product features the latest Security 2 (S2) framework to remove smart 
home network hacking risks. This device is equipped with a unique 
authentication code for trusted wireless communication.

This is an ETL certified device. 

ETL, just like UL, is a Nationally 

Recognized Testing Laboratory. The ETL mark is proof of product 
compliance 

with

 North American safety standards.

S2

ADVANCED SETTINGS

Please refer to your controller's user guide for advanced programming 
instructions as they are a little different for every so ware. 

Not sure where to start? Go to www.support.getzooz.com for detailed 
instructions on how to change the settings on SmartThings, Vera, and 
more. 

 Or just email us: [email protected]

ASSOCIATION

This device supports Group 1 with up to 1 devices for lifeline communication

 

and Groups 2 (for Relay 1), 3 (for R2), 4 (for R3) with up to 5 devices each to 
send BASIC_SET reports when operated manually.

Z-WAVE CONTROL

1. 

ADD DEVICE

 to your hub

Initiate inclusion (pairing) in

 

the app (or web interface).

Not sure how? Get step-by-step instructions for adding 
the MultiRelay to 

SmartThings

Vera,

 

Wink

 

and other 

hubs here:

 

www.support.getzooz.com

NEED SOME HELP? 

[email protected]

2. 

Finalize inclusion at the 

device

.

Click the Z-Wave button 3 times quickly 

to 

add the MultiRelay to your network.

1. Bring 

 Z-Wave gateway (hub) and power it

your MultiRelay close to the

2. Put the Z-Wave hub into 

exclusion mode

 (not sure how to do that? 

[email protected]

3. 

 

3 times quickly

Click the Z-Wave button

4. Your hub will confirm exclusion and t

he MultiRelay will disappear from 

your controller's device list

EXCLUSION (REMOVING / UNPAIRING DEVICE)

FACTORY RESET

TROUBLESHOOTING

The 

MultiRelay

 won’t add to your system?

 

Try this:

1. Initiate 

EXCLUSION

 and 

click the Z-Wave button

 3 times quickly.

2. 

Click the Z-Wave button

 

4-5 times

 

quickly

 when adding it.

3. Bring

 your MultiRelay closer to 

the 

gateway controller (hub)

, it may be 

out of range.

4. Get troubleshooting tips for your hub at 

www.support.getzooz.com

If your primary controller is missing or inoperable, you may need to reset 
the device to factory settings. To complete the reset process manually, 

click the Z-Wave button 4 times quickly

, the LED indicator will light up,

 

then 

quickly click the Z-Wave button 4 times again. 

The

 LED indicator 

will

3 times 

to confirm successful reset

 flash 

 and will then turn off.

NOTE: All previously recorded activity and custom settings will be erased from the device’s memory.

Z-WAVE BUTTON

The LED indicator will blink

 

to signal communication and

 

remain on for 

2 seconds to

 

confirm inclusion

.

CUSTOMIZE YOUR 

MULTIRELAY

WARRANTY

This product is covered under a 12-month limited warranty. To read the full warranty 
policy or file a warranty claim, please go to www.getzooz.com/warranty

IN NO EVENT SHALL ZOOZ OR ITS SUBSIDIARIES AND AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, 
PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, REVENUE, OR USE 
INCURRED BY CUSTOMER OR ANY THIRD PARTY, WHE-THER IN AN ACTION IN CONTRACT, OR OTHERWISE EVEN IF 
ADVISED OF THE POSSIBILITY OF SUCH DA-MAGES. ZOOZ'S LIABILITY AND CUSTOMER'S EXCLUSIVE REMEDY FOR 
ANY CAUSE OF ACTION ARISING IN CON-NECTION WITH THIS AGREEMENT OR THE SALE OR USE OF THE 
PRODUCTS, WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, BREACH OF WARRANTY, BREACH OF 
AGREEMENT, OR EQUITABLE PRINCIPLES, IS EXPRESSLY LIMITED TO, AT ZOOZ'S OPTION, REPLACEMENT OF, OR 
REPAYMENT OF THE PURCHASE PRICE FOR THAT POR-TION OF PRODUCTS WITH RESPECT TO WHICH DA-MAGES 
ARE CLAIMED. ALL CLAIMS OF ANY KIND ARISING IN CONNECTION WITH THIS AGREEMENT OR THE SALE OR USE OF 
PRODUCTS SHALL BE DEEMED WAIVED UNLESS MADE IN WRITING WITHIN THIRTY (30) DAYS FROM ZOOZ'S 
DELIVERY, OR THE DATE FIXED FOR DELI-VERY IN THE EVENT OF NONDELIVERY.

FCC NOTE
THE MANUFACTURER IS NOT RESPONSIBLE FOR ANY RADIO OR TV INTERFERENCE CAUSED BY UNAUTHORIZED 
MODIFICATIONS TO THIS EQUIPMENT. SUCH MODIFICATIONS COULD VOID THE USER’S AUTHORITY TO OPERATE 
THE EQUIPMENT. STORE INDOORS WHEN NOT IN USE.  SUITABLE FOR DRY LOCATIONS ONLY. DO NOT IMMERSE IN 
WATER. NOT FOR USE WHERE DIRECTLY EXPOSED TO WATER.
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following conditions:
1. This device may not cause harmful interference,
2. This device must accept any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 
of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used according to 
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in any given installation.
If this equipment causes harmful interference to radio or television reception, the user may try to correct the 
interference by taking one or more of the following measures:
- Reorient or relocate receiving antenna
- Increase the separation between equipment and receiver
- Connect equipment into a separate outlet or circuit from receiver
- Consult the dealer or an experienced radio/TV technician for additional assistance

All brand names displayed are trademarks of their respective holders.
© Zooz 2019

On Off Status A er Power Failure

Parameter 1: Set the on off status for the relays 
a er power failure.
Values: 0 – ALL relays forced to OFF (regardless 
of state prior to power outage); 1 – ALL relays 
remember and restore on/off status a er 
power failure (default); 2 – ALL relays forced to 
ON (regardless of state prior to power outage); 
3 – Relay 1 and Relay 2 remember and restore 
on/off status a er power failure, Relay 3 forced 
to OFF; 4 – Relay 1 and Relay 2 remember and 
restore on/off status a er power failure, Relay 
3 forced to ON. 
Size: 1 byte dec.

Switch Type for 

Relay 1 (Sw1)

Parameter 

2

: Choose the wall switch type you 

want to connect to the 

Sw

1 terminal

.

Values: 0 – 

1 – 

momentary switch; 

toggle 

switch (light on when the switch is toggled up, 
light off when the switch is toggled down); 2

 – 

toggle switch (state changes whenever the 
switch is toggled)

efault

 

. D

: 2.

Press and hold the Z-Wave button for 5 
seconds to change mode manually.

Size: 1 byte dec.

Switch Type for 

Relay 2 (Sw2)

Parameter 3: Choose the wall switch type you 

want to connect to the 

Sw2

 terminal

.

Values: 0 – 

1 – 

momentary switch; 

toggle 

switch (light on when the switch is toggled up, 
light off when the switch is toggled down); 2

 – 

toggle switch (state changes whenever the 
switch is toggled)

efault

 

. D

: 2.

Click-click’n’hold the Z-Wave button for 5 
seconds to change mode manually.

Size: 1 byte dec.

Switch Type for 

Relay 3 (Sw3)

Parameter 4: Choose the wall switch type you 

want to connect to the 

Sw3

 terminal

.

Values: 0 – 

1 – 

momentary switch; 

toggle 

switch (light on when the switch is toggled up, 
light off when the switch is toggled down); 2

 – 

toggle switch (state changes whenever the 
switch is toggled)

efault

 

. D

: 2.

Click-click-click’n’hold the Z-Wave button 
for 5 seconds to change mode manually.

Size: 1 byte dec.

LED Indicator Control

Parameter 5: Choose if you want the LED 
indicator to turn on when any of the relays are 
on or if all of them are off, or if you want it to 
remain on or off at all times.
Values: 0 – LED indicator is on when ALL of the 
relays are off, LED indicator is off when any of 
the relays is on (default); 1 – LED indicator is 
on when any of the relays is on, LED indicator 
is off when ALL of the relays are off; 2 – LED 
indicator is always OFF; 3 – LED indicator is 
always ON.

Click the Z-Wave button 5 times quickly to 
change mode manually.

Size: 1 byte dec.

Auto Turn-Off Timer for Relay 1

Parameter 6: Use this parameter to set the 
time a er which you want the device 
connected to Relay 1 to automatically turn off 
once it has been turned on. The number 
entered as value corresponds to the number 
of minutes.
Values: 0 – timer disabled (default); 1 – 65535 
(minutes).
Size: 4 byte dec.

Auto Turn-On Timer for Relay 1

Parameter 7: Use this parameter to set the 
time a er which you want the device 

connected to Relay 1 to automatically turn on 
once it has been turned off. The number 
entered as value corresponds to the number 
of minutes.
Values: 0 – timer disabled (default); 1 – 65535 
(minutes).
Size: 4 byte dec.

Auto Turn-Off Timer for Relay 2

Parameter 8: Use this parameter to set the 
time a er which you want the device 
connected to Relay 2 to automatically turn off 
once it has been turned on. The number 
entered as value corresponds to the number 
of minutes.
Values: 0 – timer disabled (default); 1 – 65535 
(minutes).
Size: 4 byte dec.

Auto Turn-On Timer for Relay 2

Parameter 9: Use this parameter to set the 
time a er which you want the device 
connected to Relay 2 to automatically turn on 
once it has been turned off. The number 
entered as value corresponds to the number 
of minutes.
Values: 0 – timer disabled (default); 1 – 65535 
(minutes).
Size: 4 byte dec.

Auto Turn-Off Timer for Relay 3

Parameter 10: Use this parameter to set the 
time a er which you want the device 
connected to Relay 3 to automatically turn off 
once it has been turned on. The number 
entered as value corresponds to the number 
of minutes.
Values: 0 – timer disabled (default); 1 – 65535 
(minutes).
Size: 4 byte dec.

Auto Turn-On Timer for Relay 3

Parameter 11: Use this parameter to set the 
time a er which you want the device 
connected to Relay 3 to automatically turn on 
once it has been turned off. The number 
entered as value corresponds to the number 
of minutes.
Values: 0 – timer disabled (default); 1 – 65535 
(minutes).
Size: 4 byte dec.

Enable/Disable Manual Control for Sw1

Parameter 12: Enable or disable physical 
on/off control of Relay 1 from the wall switch  
connected to Sw1 terminal. If disabled, you’ll 
only be able to control the connected device 
via Z-Wave.
Values: 0 – local control disabled. 1 – local 
control enabled (default).
Size: 1 byte dec.

Enable/Disable Manual Control for Sw2

Parameter 13: Enable or disable physical 
on/off control of Relay 2 from the wall switch  
connected to Sw2 terminal. If disabled, you’ll 
only be able to control the connected device 
via Z-Wave.
Values: 0 – local control disabled. 1 – local 
control enabled (default).
Size: 1 byte dec.

Enable/Disable Manual Control for Sw3

Parameter 14: Enable or disable physical 
on/off control of Relay 3 from the wall switch  
connected to Sw3 terminal. If disabled, you’ll 
only be able to control the connected device 
via Z-Wave.
Values: 0 – local control disabled. 1 – local 
control enabled (default).
Size: 1 byte dec.

Ÿ

This product should be installed indoors upon completion of any 
building renovations

.

Ÿ

Prior to installation, the device should be stored in a dry, dust-and-
mold-proof place

.

Ÿ

Do not install the device in a place with direct sun exposure, high 
temperature

,

 or humidity

.

Ÿ

Keep away from chemicals, water, and dust

.

Ÿ

Ensure the device is never close to any heat source or open flame to 
prevent fire

.

Ÿ

Ensure the device is connected to an electric power source that does 
not exceed the maximum load power

.

Ÿ

No part of the device may be replaced or repaired by the user

.

WARNING

COMMAND CLASSES

This device requires the following 

command classes

 to be supported and 

recognized by your Z-Wave controller:

COMMAND_CLASS_ZWAVEPLUS_INFO
COMMAND_CLASS_SWITCH_BINARY
COMMAND_CLASS_ASSOCIATION
COMMAND_CLASS_MULTI_CHANNEL_ASSOCIATION
COMMAND_CLASS_ASSOCIATION_GRP_INFO
COMMAND_CLASS_TRANSPORT_SERVICE
COMMAND_CLASS_VERSION
COMMAND_CLASS_MANUFACTURER_SPECIFIC
COMMAND_CLASS_DEVICE_RESET_LOCALLY
COMMAND_CLASS_POWERLEVEL
COMMAND_CLASS_CONFIGURATION
COMMAND_CLASS_MULTI_CHANNEL
COMMAND_CLASS_SECURITY_2
COMMAND_CLASS_SUPERVISION

COMMAND_CLASS_FIRMWARE_UPDATE_MD_V2

QUESTIONS?

[email protected] / www.support.getzooz.com

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