Chapter 4 Troubleshooting
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If the device does not function as it is expected, please try
the following steps.
The device is not
responding or can’t be turned on.
Use a metal pin to press the
Reset button
to reset
the device. The device will be forced shutdown if it is
on and you are required to restart the device again.
Battery has been fully depleted. Please charge the
device via USB or USB AC Adapter.
Battery Life seems short
The operating temperature is below 5
℃
, this is due to
the characteristics of battery and not a malfunction.
The battery is not used for prolonged period. Please
recharge the battery of the device again
The battery is not fully charged. Please charge the
device for 3 hours.
The battery needs to be replaced. Please contact
Zoostorm customer services on
or call 0844 800 0730.
The device can not be operated during USB
connection
The device cannot be operated while it is connected
to PC.
At status bar, flick upwards to display an Ongoing list,
then select “
Turn off USB storage
” to resume
operation.
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