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USB Faxmodem Installation Guide

Installing the Modem’s Communications Software

The modem’s CD describes the communications software package
and online service included with your modem and provides easy
point-and-click installation. If necessary, consult the CD’s online help.
Please run the modem’s CD now. You should not install the drivers
again, but you should install any application software you like.

If you have a V.92 modem, after you’ve installed the CD software,
you should read the

Important Information about V.92 Modems

section of this manual on page 7. Enjoy your modem.

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Summary of Contents for 2985C

Page 1: ...USB Faxmodem User Guide ...

Page 2: ... the hardware will work properly in all environments and applications and makes no warranty and representa tion either implied or expressed with respect to the quality performance merchantability or fitness for a particular purpose of the software or docu mentation The manufacturer reserves the right to make changes to the hardware and User s Manual content without obligation to notify any person ...

Page 3: ... 7 MODEM UPGRADES 8 HOW TO USE NETWAITING MODEM ON HOLD 8 REMOVING YOUR MODEM 10 COMMUNICATING WITH YOUR MODEM 11 ACCESSING THE INTERNET 11 MAKING THE MOST OF THE FAX FEATURES 11 COMMUNICATION SETUP OPTIONS 12 INITIALIZATION STRINGS AND AT COMMANDS 13 USING VIDEO 14 TROUBLESHOOTING 15 PLUG AND PLAY SETUP PROBLEMS WITH WINDOWS 15 OTHER TROUBLESHOOTING TIPS 16 APPENDIX A REMOVING AN INTERNAL MODEM 2...

Page 4: ...ections of this User Guide What You Need to Use Your Modem Make sure that you have received the following items USB faxmodem Phone cord USB cable CD ROM with installation and communications software You also need the following IBM compatible PC and Windows 98SE Me 2000 or XP oper ating system An available USB port on your computer For software supplied on a CD ROM disc a CD drive A telephone jack ...

Page 5: ...econds and display an installation screen If the CD does not start automatically Click the My Com puter icon on your desktop then double click the icon for your CD ROM drive If the installation program doesn t start right away double click launch exe or setup exe 2 When the installation screen appears click Install Modem Drivers and then USB Drivers 3 The installation program begins Click Next and...

Page 6: ...lar end into the USB connector on your com puter 3 Windows 2000 users You may see a dialog box stating Digital Signature Not Found You can safely ignore this message and click Yes Windows XP users You may see a standard disclaimer dialog box regarding Windows logo testing You can safely disregard this message and click Continue Anyway 4 Connect the phone cord Plug one end of the cord into the phon...

Page 7: ...erties Set the Maximum speed to the highest speed available probably 115 200 This sets the speed at which the computer communicates internally with the modem 2 Click the Diagnostics or Modem tab Click More info or Query Modem If displayed make a note of the Port and Interrupt entries if displayed This step also tests the mo dem You will see a list of AT commands and responses indicating that your ...

Page 8: ...nd provides easy point and click installation If necessary consult the CD s online help Please run the modem s CD now You should not install the drivers again but you should install any application software you like If you have a V 92 modem after you ve installed the CD software you should read the Important Information about V 92 Modems section of this manual on page 7 Enjoy your modem ...

Page 9: ...ou have the option of receiving voice calls while online You can answer the call and put your Internet session on hold if your ISP supports this capability and you have Call Waiting service com patible with the modem See page 8 for more details about Mo dem on Hold Faster Upload Speeds Upload speeds may be increased from 33 6K bps to a maximum of 48K bps Actual rates vary depending on line conditi...

Page 10: ... compatible with all Windows operating systems This User Guide provides basic information on getting started using the NetWaiting software For more details please refer to NetWaiting s built in help Note Your ISP must support the V 92 protocol otherwise not all Modem on Hold features will work Contact your ISP if you are unsure Also you must have Call Waiting Caller ID Type 2 Caller ID service fro...

Page 11: ...ces Place your Internet connection on hold and accept the call click the OK icon Reject the call and remain connected to the Internet click the red X icon Disconnect your Internet connection and accept the call click the Disconnect icon Note The length of time that your modem can be on hold varies de pending on your ISP Check with your provider ...

Page 12: ... Programs Delete your USB modem Follow the onscreen instructions and click Finish Windows XP users From the desktop go to Start Control Panel and double click Add Remove Programs Delete your USB modem Follow the onscreen instructions and click Finish 2 The Modem Properties or Phone and Modem Options dialog box will appear Select the modem you want to unin stall and click Remove 3 Shut down your co...

Page 13: ... mo dem package which contains online services for you to try Online services provide installation software that makes signing up almost automatic ISPs typically supply or suggest the browser soft ware needed to access their service They also provide additional in structions and software for setting up your account Note You may need to redirect your application software to recog nize your new mode...

Page 14: ...ion soft ware it may be helpful to read the following section In setting up some older software programs you may be asked to enter certain information Most programs have default settings that are correct for use with this modem and there is no need to change them However you should be aware of the following items If you are asked to select the modem type from a menu and you don t see your modem li...

Page 15: ...and then on AT Command Sets If your software suggests an initialization string for this modem you should use it If your software does not list this modem and no initiali zation string is suggested use the following AT F Your telephone service may include Call Waiting that you can tempo rarily suspend by using your phone to dial a special code For ex ample in the U S you can disable call waiting by...

Page 16: ...pro gram s standard user interface See the software program s docu mentation if you need help To return to the factory default settings for the modem in terminal mode type AT F and press Enter Using Video Your faxmodem supports video applications through the V 80 stan dard protocol so that it can be used for high quality modem to modem videoconferencing The modem is compatible with H 324 point to ...

Page 17: ... Dou ble click the Make New Connection icon select your new mo dem from the dropdown list and follow the prompts Plug and Play Setup Problems with Windows Under some circumstances the Plug and Play setup under Windows may not resolve all installation problems The Windows Help system has a tool for thoroughly diagnosing and solving many problems in cluding hardware conflicts 1 On your desktop doubl...

Page 18: ...cannot find the modem and the modem does not respond to AT commands The following comment applies to many other problems as well Solution The most common problem with modems is that the communications software is not configured for the same port as the modem Check which port the modem is using Make sure that the software s COM port setting matches the modem s COM port setting From the Windows tool...

Page 19: ...ait at least one second type and wait another second or more If you typed a command but did not receive an OK re sponse from your modem the E0 and Q1 commands may be in effect disabling echo and responses Verify this with the V command To enable echo and re sponses type ATE1Q0 and press Enter Problem The modem speaker volume is too low or too high Solution Your modem has a small speaker on board t...

Page 20: ...which modems determine the best common connection between them If this is the case you may have to disable part or all of the negotia tion process If you are using Dial up Networking DUN you can do so from the Control Panel Depending on your operating system go to Modems Phone and Mo dem Options Modems or Printers and Other Hard ware Click the Properties tab and then Advanced Un der Extra Settings...

Page 21: ... to connect at other protocols if it cannot connect at the forced protocol It will try to connect at the fastest speed available within the forced protocol There are other configurations that can be forced as well If you need to select a particular configuration use the AT command strings shown below Remember that if you do this the modem will not have received the commands in your software s init...

Page 22: ...ISP offers V 92 at the number you are calling If you still have a V 92 problem you may want to modify your Internet Connection string in Windows On your desktop double click the My Computer icon and then double click Dial up Networking Right click the existing Internet Connection that you wish to modify and select Properties Click General Configure Connection Advanced You can add initialization in...

Page 23: ... is not working V 92 modem Win dows users only Solution You may have disabled Call Waiting in your dial up net working settings For example in the US if you included 70 in your phone number to dial you have disabled Call Waiting Your ISP may not support V 92 Check with your ISP Confirm that you have established a V 92 connection Modem on Hold will not work with a V 90 connection Your phone line ma...

Page 24: ...remote system has hung up and you need to re connect The other most common sources of interrup tions are Call Waiting or someone picking up an exten sion phone If you have Call Waiting you can usually temporarily dis able it by including a prefix such as 70 including the comma in the U S or by selecting it as a prefix in the software s dialing directory Depending on your service you may not be abl...

Page 25: ... you are visiting Other possible causes are lack of sufficient memory in your computer insufficient RAM Problem You encounter communications problems with your modem Solution Check that your communications software has been set up properly Recheck the initialization string and dial string specified in your software manual Memory resident programs can cause a variety of prob lems Try starting up yo...

Page 26: ...nel When the Con trol Panel displays double click the Modems icon b Now click the Remove button Click OK to confirm that you are removing the modem 2 Remove the old modem as follows a Shut down and turn off the computer b Take the cover off the computer c Unplug any cords connected to the card d Remove the screw that is holding the modem card in place and slide the card out Return to Installing th...

Page 27: ...nd notify you as soon as possible after wards In the event such a disconnection is deemed necessary you will be advised of your right to file a complaint with the FCC From time to time the telephone company may make changes in its facilities equip ment or operations which could affect the operation of this equipment If this occurs the telephone company is required to provide you with advance notic...

Page 28: ...etween the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Industry Canada Emissions Statement This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil numérique de la classe B respecte...

Page 29: ...ers of all the devices does not exceed 5 This unit may require resetting after a severe ESD event Europe Declaration of Conformity Directives Standards Test Reports Issued 73 23 EEC Low Voltage IEC 60950 electrical safety 89 336 EEC EMC EN 55024 EMC immunity 89 336 EEC EMC EN 55022 EMC emissions The product is CE marked Multilingual CE Compliance Statement Hereby the manufacturer declares that thi...

Page 30: ...ten Vorschriften der Richtlinie 1999 5 EG befindet BMWi Hiermit erklärt der Hersteller die Übereinstimmung des Gerätes mit den grundlegenden Anforderungen und den anderen relevanten Festlegungen der Richtlinie 1999 5 EG Wien ΜΕ ΤΗΝ ΠΑΡΟΥSΑ ΕΡΓΟΣΤΑΣΙΆΡΧΗΣ ΔΗΛOΝΕΙ ΟΤΙ SΥΜΜΟΡFOΝΕΤΑΙ ΠΡΟS ΤΙS ΟΥSΙOΔΕΙS ΑΠΑΙΤΗSΕΙS ΚΑΙ ΤΙS ΛΟΙΠΕS SΧΕΤΙΚΕS ΔΙΑΤΑΞΕΙS ΤΗS ΟΔΗGΙΑS 1999 5 ΕK Con la presente il fabbricante di...

Page 31: ...nce In the event you need to call Technical Support or Customer Service you will need the information below Faxmodem Model _______________________ located on the box Serial Number _______________________ located on the bottom of the modem under the bar code COM Port _______________________ Date of Purchase _______________________ Store or Dealer _______________________ ...

Page 32: ...0934 B 27302 2004 ...

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