Zoom 08-15356 User Manual Download

Page: 36 / 36

Appendix C: Reference
Information

We recommend that you take a few moments to fill in the following
information for your future reference. In the event you need to call
Technical Support or Customer Service, you will need the
information below.

Modem Model

_______________________

(located on the box)

Serial Number

_______________________

(located on the bottom of the modem under the bar code)

COM Port

_______________________

Date of Purchase

_______________________

Store

or Dealer

_______________________

Summary of Contents for 08-15356

Page 1: ...USB Modem U S E R G U I D E U S E R G U I D E ...

Page 2: ...t the hardware will work properly in all environments and applications and makes no warranty and representation either implied or expressed with respect to the quality performance merchantability or fitness for a particular purpose of the software or documentation The manufacturer reserves the right to make changes to the hardware and User Guide content without obligation to notify any person or o...

Page 3: ...0 Installing the modem on a Macintosh 12 Mac OS X 12 Mac OS 9 x 15 Installing the Modem on a Linux PC 17 About Your Modem 19 Communication Setup Options 19 Initialization strings and AT commands 19 Using Video 21 Troubleshooting 22 Plug and Play Setup Problems with Windows 22 Other Troubleshooting Tips 22 Appendix A Removing an Internal Modem 31 Appendix B Regulatory Information 32 Appendix C Refe...

Page 4: ...lso need the following A PC running Windows Vista XP 2000 Me or 98SE or a Macintosh running OS X or 9 x or a Linux based computer Available USB port on your computer DVD or CD drive A telephone jack to plug the modem into so the modem can dial out and receive calls Windows Me and 98 users Please go to page 10 Macintosh users Please go to page 12 Linux users Please go to page 17 ...

Page 5: ...n installation screen If the CD does not start automatically on your desktop select Computer or My Computer and double click your CD or DVD drive icon 3 When the installation screen appears select your language 4 On the V 92 Modems menu click Install Modem Drivers and then USB Drivers 5 The installation program begins Windows Vista If a message appears saying that Windows can t verify the publishe...

Page 6: ...rompts 8 At the NetWaiting InstallShield Wizard Complete dialog box leave the two check boxes unselected and click Finish 9 At the Modem Installation menu click Main Menu and then Exit Remove the installation CD and shut down your computer Next connect the modem to your computer 1 Your computer should be shut down 2 Make a note of the modem s serial number which is located on the bottom of the mod...

Page 7: ...k Continue Windows XP In the Completing the Found New Hardware Wizard dialog box click Finish A popup notification messsage tells you that your new hardware is successfully installed 7 Connect the supplied phone cord to the phone jack on the modem Plug the other end of the cord into the wall jack just as you would a telephone Finally confirm that the installation was successful 1 Open Control Pane...

Page 8: ...s select your new USB Modem Click Close to exit Windows Vista users Select Start Control Panel Network and Sharing Center Manage Network Connections Dial up Connection Properties In the Connect using box make sure that your new USB modem is selected Windows XP and 2000 users Select Start Windows 2000 Settings Control Panel Network Connections Dial up Connection Properties In the Connect using box ...

Page 9: ... choices To place your Internet connection on hold and accept the call click the green OK icon To disconnect from the Internet and accept the call click the yellow Disconnect icon To reject the call and remain connected to the Internet click the red X icon For more details about NetWaiting please refer to the program s built in help Fax software and additional applications The modem CD includes so...

Page 10: ...irst install the software 1 Your computer should be turned on Close any applications you have running 2 Insert the CD that came with your modem into your CD drive The CD should start automatically after a few seconds and display an installation screen If the CD does not start automatically on your desktop select My Computer and double click your CD drive icon 3 When the installation screen appears...

Page 11: ... the V92 USB Faxmodem 4 Connect the supplied phone cord to the phone jack on the modem Plug the other end of the cord into the wall jack just as you would a telephone Finally confirm a successful installation Your computer should be turned on 1 Open Control Panel and double click the Phone and Modem Options or the Modems icon 2 If prompted enter your Location Information and then click the Modems ...

Page 12: ...t Dial up Networking users From your computer s desktop double click My Computer and then Dial up Networking Double click the Make New Connection icon select your new modem from the drop down list and follow the prompts Installing the modem on a Macintosh If you have Mac OS X continue below If you have Mac OS 9 please go to page 15 Mac OS X Installing the Modem Script File 1 Your computer should b...

Page 13: ... plug the other end of the cord into the wall telephone jack Configure the modem 1 On the Dock select System Preferences and then Network to display the Network dialog box 2 In the New Port Detected message box click OK 3 In the Network dialog box open the Show list and select USB Modem 4 On the PPP tab enter the information that your Internet Service Provider ISP has given to you ...

Page 14: ...ation open those tabs and enter the information 6 On the Modem tab click open the Modem list select Universal 115k accept the defaults for the additional options and click Apply Now 7 On the PPP tab click Dial Now to launch the Internet Connect application ...

Page 15: ... Setup button On the America Online Setup dialog box select Add or change a modem or other connection On the New Modem Results dialog box at the Modem option select Universal 115K and at the Port option select USB Modem Mac OS 9 x Install the Modem Script file Your computer should be on Close any applications you have running 1 Insert the CD that came with your modem into your CD ROM drive and ope...

Page 16: ...k on the modem Plug the other end of the cord into the wall jack just as you would a telephone 3 From the Apple menu select Control Panels then Modem 4 On the Modem control panel at the Connect via option select USB Modem Under Setup open the Modem list and select Universal 115K 5 Click the Close box and in the Save changes to the current configuration message click Save Configure TCP IP 1 From th...

Page 17: ...ialog box select Configure a new modem In the New Modem Results dialog box at the Modem option accept the default Unknown Hayes Error Correcting and at the Port option select USB Modem Installing the Modem on a Linux PC 1 Plug the modem into any USB port on your computer 2 Connect one end of the supplied telephone cable to the phone jack on the modem and the other end of the cable to a wall teleph...

Page 18: ...ry run dgcconfig to complete the installation To install the driver in tar format a Extract the driver with tar xzf dgcmodem 1 01 tar gz b Change to the driver directory with c cd dgcmodem 1 01 d Enter su make install or sudo make install e At the prompt enter your super user password f Next enter dgcconfig g At the prompt enter the Linux source build directory that matches your running kernel and...

Page 19: ... bps All communications between the computer and the faxmodem take place at this higher speed independent of the modem to modem speed If your fax software gives you the option of selecting Class 1 or Class 2 fax drivers select Class 1 Initialization strings and AT commands An initialization string is a group of AT command settings that is sent to the modem as soon as you start up the software The ...

Page 20: ...ial prefix in your software If your software does not handle AT commands automatically it should provide a place to enter AT commands in its setup menus However in some cases you may need to enter AT commands directly to the modem You must do so from a data program s terminal mode Using Terminal Mode to Enter AT Commands Start your data communications program Change to terminal mode also called co...

Page 21: ... through the V 80 standard protocol so that it can be used for high quality modem to modem videoconferencing The modem is compatible with H 324 point to point and H 323 Internet video conferencing standards To send videos you need a camera and video software ...

Page 22: ... Windows displays the Windows Help dialog box 3 Select the Contents tab Note Windows Vista XP 2000 and Me include a Help Search option which you can use instead Search for hardware conflict or USB for example 4 Click Troubleshooters For Windows 98 you will also have to click Windows 98 Troubleshooters Then click the hardware conflict help entry 5 Follow the instructions for determining and resolvi...

Page 23: ... then click More info If Windows displays the modem s ATI responses the modem is working Another problem is that COM port resources may be in use by another device Make sure that the COM port resources used by the modem are not being used by any other device such as a soundcard Problem You type an AT command line in a terminal application and press Enter but your modem fails to execute the command...

Page 24: ... sure the speaker is enabled and set to a comfortable volume If the software does not have speaker settings add one of the AT commands listed below to the initialization string L1 for low volume L2 for medium volume L3 for highest volume M0 to turn the speaker off entirely For example if you want the volume low and the software uses the initialization string AT F change it to AT F L1 Problem The m...

Page 25: ...iation process by which modems determine the best common connection between them If this is the case you may have to disable part or all of the negotiation process In the following table protocol means error correction and data compression To force different communication speeds Type these AT commands and press Enter Negotiate speed and protocol default setting AT F To force protocol AT N3 Dualmod...

Page 26: ...eived the commands in your software s initialization string as it normally would Using the ATZ command overcomes this problem if you have saved all of your setup parameters in nonvolatile memory To save setup parameters in nonvolatile memory in AT terminal mode Type AT followed by the parameter settings you desire followed by W and press Enter For example if you type AT C1 D2 W and press Enter the...

Page 27: ...ettings Enter one of the init strings listed below Try these commands one at a time until you find the one that gives you the highest possible connection rate for your telephone line conditions Init String Definition ATW2S7 150 MS V90 OR AT F MS V92 S7 Sets wait time for remote carrier wait time can be 1 255 seconds AT FS7 150 F Sets factory defaults AT F C1 D2 N5 1S7 100 C1 DCD Data Carrier Detec...

Page 28: ...t our Web site to upgrade your modem s firmware Problem You are using V 92 Modem on Hold but it disconnects you as soon as you are notified of an incoming call Solution Your ISP may have set your modem on hold time to zero This means that you are disconnected immediately after accepting an incoming call Your Modem on Hold software might be set to automatically disconnect Please consult the online ...

Page 29: ...mance seems sluggish Solution If you are connected to the Internet there may be a lot of traffic at the Web sites you are visiting Other possible causes are lack of sufficient memory in your computer insufficient RAM or a slow processor you need a Pentium 266 or faster or equivalent when using Windows 98SE Me or 2000 Problem Data appears garbled on the screen Solution Your communications software ...

Page 30: ...tions software has been set up properly Recheck the initialization string and dial string specified in your software manual Memory resident programs can cause a variety of problems Try starting up your computer without them Programs that can cause problems include antivirus programs and screen savers ...

Page 31: ...formation Then click the Modems tab select your old modem and click Remove Windows Me and 98 Click Start Settings Control Panel and select Modems If prompted enter your Location information In the Modems Properties dialog box select your old modem and click Remove 2 Physically remove the old modem as follows Shut down and turn off the computer Remove any cables connected to the modem Open the case...

Page 32: ... the telephone network the telephone company can temporarily disconnect your service The telephone company will try to warn you in advance of any such disconnection but if advance notice isn t practical it may disconnect the service first and notify you as soon as possible afterwards In the event such a disconnection is deemed necessary you will be advised of your right to file a complaint with th...

Page 33: ...anada approved the equipment The Ringer Equivalence Number REN for this terminal equipment is identified on the bottom label of the equipment The REN assigned to each terminal equipment provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement t...

Page 34: ...t the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Industry Canada Emissions Statement This Class B digital apparatus ...

Page 35: ...es Gerätes modem mit den grundlegenden Anforderungen und den anderen relevanten Festlegungen der Richtlinie 1999 5 EC Dieses Produkt ist das gekennzeichnete CE Ο κατασκευαστής δηλώνει με αποκλειστική του ευθύνη ότι αυτό το προϊόν συμμορφώνεται με την Οδηγία 1999 5 ΕC μέσω των παρακάτω Αυτό το προϊόν φέρει τη Σήμανση CE Il fornitore dichiara sotto la sola responsabilità che questa apparecchiatura è...

Page 36: ...he event you need to call Technical Support or Customer Service you will need the information below Modem Model _______________________ located on the box Serial Number _______________________ located on the bottom of the modem under the bar code COM Port _______________________ Date of Purchase _______________________ Store or Dealer _______________________ ...

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