Zoom 0335-A 27337 User Manual Download | Manualshive

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Contents

NSTALLATION

NSTRUCTIONS

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EMOVING THE

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ROUBLESHOOTING

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Summary of Contents for 0335-A 27337

Page 1: ...U S E R S G U I D E ADSL Bridge Modem ...

Page 2: ... hardware will work properly in all environments and applications and makes no warranty or representation either expressed or implied with respect to the quality performance merchantability or fitness for a particular purpose of the software or documentation The manufacturer reserves the right to make changes to the hardware software and documentation without obligation to notify any person or org...

Page 3: ...PECIFYING TCP IP SETTINGS 15 CHAPTER 4 STATUS MONITORING 26 MONITORING SYSTEM AND ADSL STATUS 26 CHAPTER 5 ADVANCED SETUP OPTIONS 30 CHANGING USER NAMES AND PASSWORDS 33 RESETTING DEFAULT SETTINGS 34 CHAPTER 6 REMOVING THE MODEM SOFTWARE 36 APPENDIX A TROUBLESHOOTING TIPS 37 APPENDIX B FRONT AND BACK PANELS 40 APPENDIX C REGULATORY INFORMATION 42 ...

Page 4: ...allation software documentation advanced features information a glossary of technical terms the warranty and detailed Customer Support information If anything is missing or damaged please contact Zoom Customer Support or whoever sold you the modem In addition the package may include Phone jack adapter to adapt the phone cord to a particular phone jack certain countries only ADSL line filter s cert...

Page 5: ...inux or Windows 98 Me 2000 XP computer The computer must have an Ethernet port Tip If you are using a Windows computer and it does not have an Ethernet port you can purchase a Network Interface Card NIC to add one A router You can connect a router to the ADSL Bridge modem To do this you must first connect a computer to the modem using the Installation Instructions starting on the next page In the ...

Page 6: ...the software Continue with the next section Installing the Hardware on page 7 Only those using a Windows computer should continue below 1 1 1 1 Turn on your Windows computer 2 2 2 2 Insert the supplied CD into the CD ROM drive of your computer The CD should start automatically and the Language Selection screen should appear If the CD does not start automatically on the desktop click the Start butt...

Page 7: ...uter if it is not shut down already 2 2 2 2 Plug one end of the supplied phone cord into the modem s ADSL port and the other into the ADSL wall jack 3 3 3 3 Connect the modem to the computer s Ethernet port Plug one end of the Ethernet cable into the modem s ETHERNET port and plug the other end into your computer s Ethernet port The connection is made to the back panel of the modem 4 4 4 4 Plug th...

Page 8: ...MEND that you install a filter on EVERY phone and fax that is sharing the ADSL phone line Phone filters block the ADSL frequencies so that someone making a normal phone call will not hear modem noise on the line They also keep phone conversations from interfering with ADSL performance The PHONE port of the modem has a built in filter so there is no need for a filter if you plug a phone into the PH...

Page 9: ...IP Addressing on page 12 You have PPPoE client software If your Internet service provider gave you setup software install it now Your service provider should have provided the necessary instructions to do this You are using a Macintosh or a Linux computer and you are using dynamic IP addressing DHCP You must verify your computer s TCP IP settings See Macintosh TCP IP Settings on page 16 or Linux T...

Page 10: ...net service provider If you are still unable to connect after a few minutes refer to Appendix A Troubleshooting Tips on page 37 Using a Router with Your ADSL Bridge Modem Disconnect the ADSL Bridge modem from your computer and then connect the ADSL Bridge modem to your router s WAN Ethernet port In setting up your router according to its instructions please note the following If you are using DHCP...

Page 11: ...e at www zoom com and select Technical Support From here you can send email to our technical support experts and or do a smart search through our intelligent database by using SmartFacts Tip From time to time Zoom may release improved firmware This is also available at www zoom com along with upgrade instructions We recommend that you check our Web site periodically for updates Call our support of...

Page 12: ...cify that IP address in your computer s TCP IP settings and configure the modem to match your provider s VPI and VCI settings There is typically an extra charge for a static IP address and you usually have to make a special request of your Internet service provider to get one Important If you do not know what static IP addressing is or why you would use it you most likely do not need to change you...

Page 13: ...Settings on page 15 2 2 2 2 Log into the Zoom Configuration Manager a a a a Open your Web browser and in its address bar type http 10 0 0 2 then press the Enter key on your keyboard You do not need to have an Internet connection established to be able to view the interface Tip If you are using a Windows computer a Zoom icon should have been placed on your desktop when you installed the software pr...

Page 14: ... Click the Stop button to stop the modem from trying to automatically configure itself b b b b Select the Disable option button then click Save Changes The page changes and the MANUALLY option button is selected c c c c Enter the VPI and VCI settings into the appropriate boxes These values should have been given to you by your Internet service provider d d d d Click the Save Changes button then cl...

Page 15: ...using a Windows computer you only have to specify TCP IP settings if you have a static IP address or when logging into the Zoom Configuration Manager as explained above If you are using dynamic IP addressing the default TCP IP settings on your Windows computer are sufficient However if you are troubleshooting your modem connection you may want to verify these settings The appropriate settings are ...

Page 16: ... logging into the Zoom Configuration Manager Ensure that Static is highlighted in the Configure list box then select Manually Enter the values provided in the table below appears in the appropriate fields For this value Enter IP Address Any value between 10 0 0 4 and 10 0 0 20 For example type 10 0 0 10 Subnet Mask 255 255 255 0 Router 10 0 0 2 If you are using dynamic IP addressing Make sure that...

Page 17: ... If you are logging into the Zoom Configuration Manager Ensure that Static is highlighted in the Configure list box then select Manually Enter the values provided in the table below appears in the appropriate fields For this value Enter IP Address Any value between 10 0 0 4 and 10 0 0 20 For example type 10 0 0 10 Subnet Mask 255 255 255 0 Router Address 10 0 0 2 If you are using dynamic IP addres...

Page 18: ...e instructions for your particular Linux system Once you have verified the settings you are ready to surf the Web Continue with Testing Your Internet Connection on page 9 Note If you have more than one network card installed you will need to pick distinct Ethernet identifiers for each eth0 eth1 eth2 and so forth If you select an identifier other than eth0 for your ADSL Bridge modem use that identi...

Page 19: ...you by your service provider after the appropriate equal sign DEVICE eth0 BOOTPROTO static ONBOOT yes IPADDR NETMASK GATEWAY Logging into the Zoom Configuration Manager Edit or create the file etc sysconfig network scripts ifcfg eth0 so that it contains the following lines DEVICE eth0 BOOTPROTO static ONBOOT yes IPADDR 10 0 0 10 NETMASK 255 255 255 0 GATEWAY 10 0 0 2 Note that for IPADDR you can e...

Page 20: ...Add these lines to the file etc sysconfig network ifcfg eth0 setting them equal to the values provided to you by your Internet service provider Be sure each value after the equal sign is enclosed in quotes BOOTPROTO static BROADCAST IPADDR NETMASK NETWORK Reboot with this command sbin shutdown r now Logging into the Zoom Configuration Manager Add these lines to the file etc sysconfig network ifcfg...

Page 21: ...riate label iface eth0 inet static address netmask gateway Add the following lines to the file etc resolv config but include the values for address netmask gateway and dnc nameservers provided by your Internet service provider next to the appropriate label iface eth0 inet static address netmask gateway dns nameservers Reboot with this command sbin shutdown r now Logging into the Zoom Configuration...

Page 22: ...rotocol TCP IP Properties dialog box a a a a From the desktop click the Start button point to Control Panel and then click Network and Internet Connections b b b b Click Network Connections c c c c Right click the Local Area Connection icon and select Properties d d d d Select your NIC card s TCP IP entry it should include TCP IP in it but not AOL Dial up or Adapter and click the Properties button...

Page 23: ...lue between 10 0 0 4 and 10 0 0 20 For example type 10 0 0 10 Subnet mask 255 255 255 0 Default gateway 10 0 0 2 If you are using dynamic IP addressing DHCP Ensure that Obtain an IP address automatically is selected and that either Obtain a DNS server address automatically or Enable DNS is selected All fields should be blank If you are using a static IP address Ensure that Use the following IP add...

Page 24: ...ollowing IP address and Use the following DNS server addresses are selected and that the information in the table below appears in the appropriate fields For this value Enter IP Address Any value between 10 0 0 4 and 10 0 0 20 For example type 10 0 0 10 Subnet mask 255 255 255 0 Default gateway 10 0 0 2 If you are using dynamic IP addressing DHCP Ensure that Obtain an IP address automatically is s...

Page 25: ...pears in the appropriate fields For this value Enter IP Address Any value between 10 0 0 4 and 10 0 0 20 For example type 10 0 0 10 Subnet mask 255 255 255 0 New gateway 10 0 0 2 If you are using dynamic IP addressing DHCP Ensure that Obtain an IP address automatically is selected and that either Obtain a DNS server address automatically or Enable DNS is selected All fields should be blank If you ...

Page 26: ...System and ADSL Status The ADSL Bridge modem provides two easy to read screens for you to review the status of the modem and its ADSL connection While most users will probably never need to check the status there are some cases in which it would be helpful For example you may need to know the IP address assigned to you by your Internet service provider For advanced users with special configuration...

Page 27: ... IP address Any value between 10 0 0 4 and 10 0 0 20 For example type 10 0 0 10 Subnet mask 255 255 255 0 Default gateway 10 0 0 2 Tip If do not know how to access your computer s TCP IP settings see Chapter 3 Setting TCP IP Settings on page 15 2 2 2 2 Log in to the Zoom Configuration Manager a a a a Open your Web browser and in its address bar type http 10 0 0 2 then press the Enter key on your k...

Page 28: ...tup page Depending on the type of information you want to monitor click one of the following icons at the top of the Basic Setup page Click the System Status icon to open the System Status page This page provides information about many aspects of your modem including how long it has been since you last rebooted it your WAN settings your LAN settings and so forth Click the ADSL Status icon to open ...

Page 29: ...e close your browser and then restore your computer s TCP IP settings to what they were before you changed them in step 1 For more detailed information about the System Status or ADSL Status information provided click the Help icon at the top of the applicable page to open the online help ...

Page 30: ...vanced options for your modem such as configuring an Asynchronous Transfer Mode ATM Virtual Circuit VC interface to enable the modem to communicate using the ATM protocol require the use of the Advanced Setup page To access this page click the Advanced Setup icon at the top of any page in the Zoom Configuration Manager If you forgot how to log in to the Zoom Configuration Manager see page 27 You w...

Page 31: ...top of the screen to open an online help topic about the page you are viewing This button Opens a page that lets you ADSL Status View in depth information about your ADSL connection TCP IP Status View information about the IP packets handled by your modem EoA Status Configure an Ethernet over ATM EoA interface on the modem if one is needed to communicate with your ISP ATM Status Configure an Async...

Page 32: ...ion Manager This is where you can change the default password supplied to you with the modem Firmware Update Specify the path to the upgrade file you need to update your firmware Use the Browse button on this page to navigate to the file then click the Upload button to perform the firmware update Diagnostics Run a series of diagnostic tests of your system software and hardware connections You can ...

Page 33: ...an change the default password Changing the password is not required To change the default password 1 1 1 1 On the User Configuration page locate the row that contains the default admin user name Unless you have added additional users it should be the only row shown 2 2 2 2 Click the pencil icon at the right end of the row to open the User Config Modify screen 3 3 3 3 In the Old Password box enter...

Page 34: ...ns the online help and displays a topic containing detailed information about user names and passwords Resetting Default Settings If you have changed the system settings on your modem and for some reason want to restore them to the factory default settings you can do so in one of two ways You can perform a software reset or a hard reset To reset using the modem s Web interface If you can open your...

Page 35: ...d reset If you lose your link to the unit and cannot communicate with it via the Web browser do the following to perform a hard reset 1 1 1 1 Insert a paper clip into the RESET pinhole in the center of the modem s back panel 2 2 2 2 Hold it there for five seconds The unit s LINK light will turn off and then it will blink slowly about once per second You are now guaranteed that all system settings ...

Page 36: ... Linux Information Because Macintosh and Linux computers do not require the modem software be installed users of those operating systems do not have to remove the software prior to removing the modem 1 1 1 1 From your Windows desktop click the Start button point to Programs then point to Zoom ADSL Modem then select Uninstall ADSL Modem 2 2 2 2 When prompted to confirm your choice click Yes 3 3 3 3...

Page 37: ... your situation If you are using dynamic IP addressing DHCP the modem may not have detected your Internet service provider when it automatically configured itself Try entering your Internet service provider s VPI and VCI settings on the Basic Setup page of the Zoom Configuration Manager If you do not have these values contact your Internet service provider For instructions on how to enter these va...

Page 38: ...ord you used to log into the Zoom Configuration Manager on page 13 Verify that your service provider s ADSL connection is functioning properly Place a call to your service provider s customer support department to verify this Problem I cannot log into the Zoom Configuration Manager I have typed http 10 0 0 2 in my Web browser or I have double clicked the Zoom icon on my desktop if it appears but I...

Page 39: ...back of the modem not the PHONE port on the back of the modem Verify that the jack the phone cord is connected to is enabled for ADSL service Unless your service provider has enabled it you cannot use a standard telephone jack for ADSL service Your phone cord may be defective Replace the phone cord with a known good one You have installed phone filters on all the phones and fax machines using the ...

Page 40: ...into the Ethernet port of a powered up device Blinks when data is sent LINK Blinks when the modem is performing its startup sequence Stays on solid when the unit has synched up with its ADSL connection Note If the light fails to switch from blinking to steady after a minute or two check with your ADSL provider that the ADSL connection is activated or refer to Appendix A Troubleshooting Tips on pag...

Page 41: ...he modem to the ADSL telephone wall jack PHONE Jack to connect a phone to the modem RESET Button to reset the modem to its system default settings necessary if communication link is lost ETHERNET Jack that can connect the unit to an access point a network hub or the Ethernet jack of a computer PWR Port to connect the unit to the power adapter ON OFF Button to turn the unit on or off ...

Page 42: ... you with advance notice so you can make the modifications necessary to obtain uninterrupted service There are no user serviceable components within this equipment See Warranty flyer for repair or warranty information It shall be unlawful for any person within the United States to use a computer or other electronic device to send any message via a telephone facsimile unless such message clearly co...

Page 43: ...ome situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utilit...

Page 44: ...0335 A 27337 2005 ...

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