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My dog is not reacting to the anti-bark collar.
- Check the LED indicator light to see that the anti-bark collar has enough battery life.
- Tighten the collar strap around your dog’s neck if it is too loose and make sure the contact
points are held firmly against the dog’s skin.
- If your dog has a thick or long coat, you may need to trim the hair on the dog’s neck, so that
both contact points are touching the dog’s skin.
- The intensity level may be too low for your dog. Increase the stimulation, starting from the
lowest level, until the dog responds, usually by a neck movement, head shaking, or looking
over the shoulders. The response may be very subtle.
My dog has skin irritation.
- This may be due to an improper fit or leaving the collar in the same location for an extended
period of time. If your dog exhibits signs of skin irritation, consult with a veterinarian.
- Once the dog’s skin returns to a normal condition, continue to use the collar and check your
dog’s neck each time you use the unit.
WARRANTY AND REPAIR
INFORMATION
1-Year Comprehensive Warranty
Zolux SAS compagny provides the original purchaser with a 1-YEAR WARRANTY for the anti-
bark collar Zolux ref. 487041. The warranty begins from the date of purchase. For the first year,
coverage is for Parts, Labor, and Accessories. After the first year, the cost of Parts, Accessories,
Labor fees, and Shipping fees incurred are the customer’s responsibility. Labor fees will be
variable depending on the extent of the work required.
The removal of serial numbers from any Zolux products will void the warranty.
Procedure for Repair Work
If the unit is malfunctioning, please refer to the “Troubleshooting Guide” in the Owner’s Manual
and call customer service at +33 (0)5 46 96 66, for technical support, before sending it to Zolux
for Service.
The cost of shipping products under warranty back to Zolux company is the customer’s
responsibility. Zolux company is not responsible for units damaged or lost in transition to
Zolux company. Zolux company is not responsible for loss of training time or inconvenience
while the unit is in for repair work. A copy of the sales receipt showing the purchase date may
be required before warranty work is initiated. Please include a brief explanation outlining the
problem and include your name, address, city/state/zip code, daytime phone number, evening
phone number, and email address. If the repair costs are not covered under warranty, we will
call you for payment information and authorization. For any questions concerning your Zolux
products, call us toll free at +33(0)5 46 74 96 66, or email us at [email protected] for specific repair
inquiries. Send repair units to : Zolux SAS – Service Après-Vente – 141 Cours Paul Doumer –
17100 SAINTES – FRANCE
Summary of Contents for 487041
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