Zoetis AlphaTRAK 2 User Manual Download

Page: 33 / 39

Trouble Shooting

What It Means

What To Do

1. The meter does not enter test mode after
inserting a
test strip.

• Test strip is inserted upside down, or
bottom end in, or not fully inserted into the
meter.



Insert test strip print side up, top end in.

• No battery is installed
• Battery is installed incorrectly



Install battery with (+) facing up.



Dead battery



Replace battery. Reset date and time, if
necessary.



If meter still does not enter test mode,
contact Zoetis Customer Care.

• Defective test strip or meter
• Blood or foreign objects put in the test strip
port



Contact Zoetis Customer Care.

2. The test does not start after applying the
blood drop.

• Blood drop is too small



Add blood to the same sample area within



60 seconds, or repeat the test using a new
test strip and a larger blood drop.

• Defective test strip
• Sample applied after meter turns off



Repeat the test using a new test strip.
Wait for drop and strip to appear before
applying blood or control solution.



If problem persists, contact Zoetis
Customer Care.

• Defective meter



Contact Zoetis Customer Care.

Summary of Contents for AlphaTRAK 2

Page 1: ...AlphaTrak 3 User Guide Draft 0 5 11 25 2021 ...

Page 2: ... AlphaTrak Blood Glucose Monitoring System 5 Important Health Related Information 5 Setting Up the AlphaTrak 3 Meter 6 Set Sound Volume 6 Set Unit 8 Set Date 8 Set Time 9 Set Bluetooth 10 Set Glucose Warning 11 Obtaining a Blood Sample 13 How to Lance 13 AlphaTrak 3 Blood Glucose Testing 14 Perform a Blood Glucose Test 14 Important Test Strip Information 14 ...

Page 3: ...f Range Control Solution Results 21 Performing an AlphaTrak 3 Control Solution Test 21 Using Meter Memory 24 Setting Reminder Alarms 25 Maintaining the AlphaTrak 3 Meter 27 Replacing the Battery 27 Cleaning the AlphaTrak 3 Meter 28 Error Codes 28 Trouble Shooting 32 Specifications 33 Meter 33 Test Strips 34 Control Solution 34 Regulatory 35 Definition of Symbols 37 References 38 ...

Page 4: ...3 AlphaTrak 3 Meter and How It Works Placeholder ...

Page 5: ...s Starter Kit AlphaTrak 3 Meter SKU placeholder Two Batteries 3V CR2032 SKU placeholder Blood Glucose Test Strips SKU placeholder Control Solution SKU placeholder Lancing Device SKU placeholder Lancets SKU placeholder Carry Case SKU placeholder Placeholder ...

Page 6: ...ety hazard Use the AlphaTrak 3 meter for Testing blood glucose in dogs and cats Testing with fresh whole blood samples Testing with fresh whole capillary samples Testing with fresh whole venous samples Testing with whole blood collected in a syringe or tube with EDTA or heparin anticoagulant if testing within 10 minutes of obtaining sample Testing with whole blood collected in a syringe or tube wi...

Page 7: ...me time date units and Bluetooth connection 1 With the meter off no test strip inserted press and hold m for 3 seconds until SET appears 2 Press m to bypass setting the optional reminder alarms You may choose to set these later see Setting Reminder Alarms section Set Sound Volume Note With the sound volume on the meter will beep when The test strip is full of blood The test result appears on the d...

Page 8: ...7 Low volume Press m to save your preferred volume setting High volume No sound ...

Page 9: ... mmol L Press m to save your preferred unit Set Date The year will flash first 5 Set year Press m to accept year or Press c to change Press m to save Note The date is preset to month date format 6 Set date format Press c to change to date month format Press m to save your preferred date format ...

Page 10: ...et Time Note The meter can display either the 12 hour 1 24P or the 24 hour 13 24 time formats The time is preset to 12 hour format An A will be displayed for AM and a P will be displayed for PM 9 Set time format Press c to change to 24 hour format Press m to save your preferred time format 10 Set hour Press c to display correct hour Press m to save ...

Page 11: ...etooth function after the strip measurement is completed This can help you to automatically capture your pet s Glucose readings in your AlphaTrak 3 mobile Application The Bluetooth mode is preset to OFF 13 Set Bluetooth mode In the meter off state press and hold the c button for more than 3 seconds to enter the Bluetooth and glucose warning setting mode Press c to turn ON the automatic Bluetooth m...

Page 12: ...ing Note The Hyperglycemia warning is default OFF and preset to 250 mg dL 14 0 mmol L High Glucose values max is 400 mg dL 22 5 mmol L and min is 140 mg dL 7 5 mmol L You can make changes in steps of 10 mg dL 0 5 mmol L Press c to display correct value Press m to save your preferred setting Note The Hypoglycemia warning is default ON and preset to 65 mg dL 3 6 mmol L Low Glucose values max is 95 m...

Page 13: ...ay correct value Press m to save your preferred setting Note Hematocrit warning is OFF by default 16 Set Hematocrit warning Press c to turn OFF ON the Hct warning Press m to save your preferred setting 17 Press and hold m for 3 seconds until meter turns off Bluetooth and Glucose Warning set up is complete ...

Page 14: ... Warming the area will help increase blood flow This can be done by Gently rubbing the test site or Applying a warm not hot cloth to the test site If using a wet cloth place the cloth inside a plastic bag to avoid diluting the blood sample Picture 2 Wash your hands and the test site with warm water and soap to ensure accurate results Thoroughly dry your hands and test site Picture 3 Remove the rou...

Page 15: ... strips are for single use only Important Test Strip Information Please read the AlphaTrak 3 test strip package insert for more information Use the test strips within the meter s operating range 40 104 F 4 40 C Store test strips in a dry place between 36 90 F 2 32 C Store test strips away from direct sunlight and heat Store test strips in their original vial only Clean and dry your hands before re...

Page 16: ...ed and may irritate skin and eyes 2 Remove test strip from vial 3 Insert test strip to turn meter on Press m to turn meter on if it does not turn on upon insertion of test strip If the meter does not turn on go to Troubleshooting section Note If you are using the AlphaTrak 3 meter for the first time it will ask you to confirm the species code dog or cat To do so insert the Code Strip attached to t...

Page 17: ...use the lancing device to obtain a blood drop See Obtaining a Blood Sample section of user guide Caution Do not press c or m buttons when performing a test This may change the code and provide an inaccurate result or an Error 8 Apply and hold blood to the sample area of the test strip until You hear a beep and a vertical line appears the meter will start a countdown 3 2 1 This indicates the test s...

Page 18: ... ready This indicates that Bluetooth is activated and ready to pair with mobile the application If it is not set to turn on automatically but you would like to transmit the result to your AlphaTrak 3 Application press m and then c in 3 sec to turn on Bluetooth Note Once meter and Application are paired correctly the Bluetooth icon will stop flashing The connection has been established Note you wil...

Page 19: ...uestions regarding your pet s glucose results or if your pet is not feeling well IMPORTANT Low or high blood glucose readings can indicate a potentially serious medical condition Low and High Blood Glucose Results1 2 Result What It Means Clinical Signs What To Do Lower than 65 mg dL 3 6 mmol L for adult cats dogs Low blood glucose Hypoglycemia Dogs and Cats Lethargy or abnormal drowsiness Weakness...

Page 20: ... strip vial retest using fresh blood and a new test strip If the blood glucose result is still not consistent with the clinical signs contact a veterinarian veterinary surgeon IMPORTANT Low or high blood glucose readings can indicate a potentially serious medical condition Please always consult your Veterinarian regarding low and high blood glucose levels for your pet GLU L Result Display LOW Disp...

Page 21: ...cose The purpose of doing a control solution test is To practice testing without using animal blood To confirm that the meter and test strips work together properly When you are unsure of the blood glucose test results Control Solution Information Use only AlphaTrak 3 control solution with the AlphaTrak 3 meter Replace the cap securely on the bottle immediately after use Control solution results a...

Page 22: ...d or bad control solution Expired or bad test strip Testing error Watered down control solution Meter malfunction Test strip deterioration Control solution test done outside 59 104 F 15 40 C Correct code is not set in the meter Performing an AlphaTrak 3 Control Solution Test Picture 1 Check control solution expiry date IMPORTANT Do not use control solution past expiry date Discard control solution...

Page 23: ...ection for more information If the system check screen does not appear go to Troubleshooting section 5 Code the meter to correct species See section AlphaTrak 3 Blood Glucose Testing 6 Start Control solution Testing Press and hold c for 3 sec until you see the control solution bottle on the meter display 7 Apply Control Solution to the sample area of the test strip until You hear a beep and a vert...

Page 24: ...e the control solution result to the range printed on the test strip vial or package insert The result should fall within the range Note The test results of Control Solution are related to species code When choosing different species the measured readings are different 10 Remove the test strip to turn meter off ...

Page 25: ...esults 1 Turn meter on by pressing the m button for less than 3 sec 2 View result history Press m again for less than 3 sec 3 Press c to scroll to your oldest result 4 Press m to scroll to your latest results Note You will find your latest control reading at the end of your records ...

Page 26: ...de 5 Press m than c in 3 sec Note you will see 2 flashing arrows while the results are being transmitted To exit meter memory at any time press and hold m Setting Reminder Alarms The purpose of this section is to set up to four reminder alarms to prompt you to test throughout the day ...

Page 27: ... sec to enter the system settings 2 Press c to select which alarm you would like to set 1 2 3 or 4 3 Press m to save 4 Set hour Press c to display correct hour Press m to save 5 Set minute Press c to display correct minute Press m to save ...

Page 28: ... time and date settings If time and date settings are lost both time and date will flash until reset If the time and date settings are lost you may still perform an accurate blood glucose test Memory log and previously stored user settings such as date and time format are not affected by removing the battery Picture 1 Slide the battery door to the right to open 2 To remove the batteries pull the p...

Page 29: ...MPORTANT Do not immerse the meter in water or other liquid Error Codes Message What It Means What To Do The sample is too small There may be a problem with the test strip Meter error Use a new test strip and try again with proper amount of sample Perform a control solution test using a new test strip If the test results are within the range printed on the test strip vial retest using blood and a n...

Page 30: ...rip If the test results are within the range printed on the test strip vial retest using blood and a new test strip If the control solution result is out of range or the error reappears contact Zoetis Customer Care There may be a problem with the test strip Meter error Strip Sensing path broken Strip Type OEM error Perform a control solution test using a new test strip If the test results are with...

Page 31: ... species code Code Strip read failure Try to set the species code again If the code strip is illegible or broken please contact Zoetis Customer Care Operating temperature too low Try again after warming up the device Operating temperature too high Try again after cooling down the device ...

Page 32: ...urther help Dead battery Replace battery Reset date and time if necessary If meter still does not enter test mode contact Zoetis Customer Care Bluetooth pairing failure The AlphaTrak 3 meter was not able to connect to the AlphaTrak 3 mobile Application Ensure Bluetooth is turned on your mobile device and you have started the AlphaTrak 3 Application Press Get results on your mobile application to e...

Page 33: ...nter test mode contact Zoetis Customer Care Defective test strip or meter Blood or foreign objects put in the test strip port Contact Zoetis Customer Care 2 The test does not start after applying the blood drop Blood drop is too small Add blood to the same sample area within 60 seconds or repeat the test using a new test strip and a larger blood drop Defective test strip Sample applied after meter...

Page 34: ...ing Storage 5 to 95 non condensing Operating temperature 39 to 104 F 4 to 40 C Altitude Operation 71 7kPA 3048 m Storage 54 kPA 5000 m Usage For indoor use Power source Two CR 2032 3V lithium battery replaceable Result range 45 mg dL 2 4 mmol L to 400 mg dL 22 5 mmol L Sample whole blood capillary or venous Sample size 0 3 microlitre 300 nanolitres Size 3 56 x 2 19 x 0 65 Weight 50 g w o battery S...

Page 35: ...gree 2 Test Strips Storage temperature 36 to 90 F 2 to 32 C Storage relative humidity 0 to 90 non condensing Altitude Storage 54 kPA 5000 m Strip Open vial 12 months Control Solution Storage temperature 39 to 86 F 4 to 30 C Storage relative humidity 0 to 90 non condensing Altitude Storage 54 kPA 5000 m ...

Page 36: ...asures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help FCC Class C This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 Th...

Page 37: ...on with any other antenna or transmitter IC ID 27797 ALPHATRAK3 IC attention Cet appareil est conforme aux normes RSS exempts de licence d Industrie Canada Son fonctionnement est soumis aux deux conditions suivantes 1 cet appareil ne doit pas causer d interférences et 2 cet appareil doit accepter toute interférence y compris les interférences pouvant provoquer un fonctionnement indésirable de l ap...

Page 38: ...manufacturing in Taiwan Model Number Serial number Biological risks Indicates that there are potential biological risks associated with the device Consult instructions for use or consult electronic instructions for use Indicates the need for the user to consult the instructions for use ...

Page 39: ...on Edited by Carmel Mooney and Mark E Peterson 2004 2 Ettinger SJ Feldman EC Textbook of Veterinary Internal Medicine Vol 2 WB Saunders Company pp 1529 1534 1995 All trademarks are the property of Zoetis Services LLC or a related company or a licensor unless otherwise noted Ð u169 2021 Zoetis Services LLC All Rights Reserved Zoetis Services LLC 333 Portage Street Kalamazoo MI 49007 USA For Zoetis ...

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