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Error Codes
Display message What it means
What to do
• The sample volume is too small
• There may be a problem with the
test strip
• Meter error
• Use a new test strip and try again with proper amount of
sample
• Perform a control solution test using a new test strip. If the
test results are within the range printed on the test strip vial,
retest using a fresh blood sample and a new test strip
• If the control solution result is out of range or the error
reappears, contact Zoetis Customer Care
• Meter error
• Internal reference error
(data memory)
• Firmware checksum error
(program memory)
• Perform a control solution test using a new test strip. If the
test results are within the range printed on the test strip vial,
retest using blood and a new test strip
• If the control solution result is out of range or the error
reappears, contact Zoetis Customer Care
• Incorrect test procedure (e.g.,
applying blood on the test strip
before prompted by the meter)
• There may be a problem with the
test strip
• Meter error
• The test strip is affected by moisture
• Wait for the drop and strip icons to appear before applying
blood or control solution
• Perform a control solution test using a new test strip. If the
test results are within the range printed on the test strip vial,
retest using blood and a new test strip
• If the control solution result is out of range or the error
reappears, contact Zoetis Customer Care
• There may be a problem with the
test strip
• Meter error
• Strip Sensing path broken
• Strip Type (OEM) error
• Perform a control solution test using a new test strip. If the
test results are within the range printed on the test strip vial,
retest using blood and a new test strip
• If the control solution result is out of range or the error
reappears, contact Zoetis Customer Care
Display message What it means
What to do
• There may be a problem with the test
strip connection with the meter
• Meter error
• Perform a control solution test using a new test strip. If the
test results are within the range printed on the test strip vial,
retest using a fresh blood sample and a new test strip
• If the control solution result is out of range or the error
reappears, contact Zoetis Customer Care
No calibration code
Use the code strip attached to the test strip vial to set
the correct lot code.
Code Strip reading failed
• Try to set the lot code again
• If the code strip is illegible or broken,
contact Zoetis Customer Care
Operating temperature too low
Try again after warming up the device.
Error Codes (continued)
