ZOE PPM3, User Manual

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April 2019 N i g h t i n g a l e P P M 3 U s e r ' s G u i d e
18-1
Troubleshooting
18. Troubleshooting
The following table is meant to help you solve problems that you may encounter
while operating the PPM3. If you are still experiencing a problem and none of
these steps seem to help, please contact Zoe Technical Support:
WARNING
–
With the exception of battery replacement, modifications
or repairs of the PPM3 must be done by service personnel that are
authorized by Zoe Medical. Unauthorized modification or repairs may
void the warranty.
Email: customersupport@zoemedical.com
Phone: (978) 887-4013
Trouble Symptom Possible Causes Things to Try
The PPM3 is plugged in but it
does not start up
No power to outlet
Verify that the power outlet is
working.
Verify that the green power LED
on the PPM3 front panel is
illuminated.
The PPM3 Power Supply is not
working
Verify that the green charging
LED on the PPM3 rear panel is
illuminated.
If possible, try using a different
PPM3 Power Supply to see if that
is the problem.
The PPM3 is powered off.
Set the power switch to the On
position.
Internal system error
Power cycle the PPM3
– if
condition persists, stop using the
PPM3, contact Zoe Medical
Technical Support to request a
repair or replacement
The PPM3
won’t run on battery
power.
Battery needs recharging.
Connect the PPM3 to wall power.
Verify that the green charging
LED on the PPM3 rear panel is
illuminated.
Battery will not hold a charge
Replace battery according to the
instructions in the Maintenance
and Storage chapter.