18
❹ Troubleshooting
• Before you contact the retailer, carry out these few simple checks using the following tables if
a problem occurs.
• If the problem is not resolved, contact your retailer.
•
: Actions to be performed by a qualified technician only
4.1 I Appliance behaviour
The appliance
does not start
heating straight
away
•
On start-up, the appliance remains "paused" for 30 seconds before it starts operating.
•
When the setpoint temperature is reached, the appliance stops heating: the water temperature
is higher than or equal to the setpoint temperature.
•
When the water flow rate is zero or is not enough, the appliance stops: check that the water is
circulating correctly in the appliance and that the hydraulic connections are correct.
•
The appliance stops when the outdoor temperature falls below -12 °C.
•
The appliance may have detected an operating fault (see § “4.2 I Error code display”).
•
If you have checked these points and the problem persists: contact your retailer.
The appliance
is discharging
water
•
Often called condensates, this water is the moisture contained in the air which condenses on
contact with certain cold mechanisms in the appliance, especially on the evaporator. The damper
the air, the more condensates your appliance will produce (your appliance may drain several
litres of water per day). This water is retrieved by the base of the appliance and drained through
the holes.
•
To check that the water is not coming from a leak in the pool circuit on the appliance, shut it down
and run the filter pump to circulate water in the appliance. If the water continues to flow through
the condensate drainage lines, there is a water leak in the appliance; contact your retailer.
The evaporator is
iced over
•
The appliance will soon switch to its defrost cycle to melt the ice.
•
If the appliance cannot manage to defrost its evaporator, it will stop itself; this means that the
outdoor temperature is too low (below -12°C).
The appliance is
"smoking"
•
This may occur when the appliance is in a defrost cycle and the water is converted to gas.
•
If the appliance is not in its defrost cycle, this is not normal. Switch off and disconnect the
appliance immediately and contact your retailer.
The appliance is
not working
•
If there is no display, check the supply voltage and the F1 fuse.
•
When the setpoint temperature is reached, the appliance stops heating: the water temperature
is higher than or equal to the setpoint temperature.
•
When the water flow rate is zero or is not enough, the appliance stops: check that the water is
circulating correctly in the appliance.
•
The appliance stops when the outdoor temperature falls below -12 °C.
•
The appliance may have detected an operating fault (see § “4.2 I Error code display”).
•
The appliance is in an empty time range. Deactivate the "time range" mode to launch manual
operation.
The appliance
is working
but the water
temperature
does not
increase
•
The operating mode is not powerful enough (appliance in
"ECOSILENCE"
or
"SMART" mode
).
Switch to
"BOOST"
mode and set the filtration to 24/24 manual while the temperature rises.
•
The appliance may have detected an operating fault (see § “4.2 I Error code display”).
•
Check that the automatic filling valve is not stuck in open position; this will keep supplying cold
water into the pool and will prevent the temperature from rising.
•
There is too much heat loss as the air is cool. Install a heat insulated cover on the pool.
•
The appliance is unable to capture enough calories as its evaporator is clogged with dirt. Clean it
to restore its performances (see § “3.2 I Maintenance”).
•
Check that the external environment is not hindering the heat pump
(see § “❶ Installation”).
•
Check that the appliance is the right size for this pool and its environment.
The fan is
running but
the compressor
stops from time
to time with no
error message
•
If the outdoor temperature is low, the appliance will perform defrost cycles.
•
The appliance is unable to capture enough calories as its evaporator is clogged with dirt. Clean it
to restore its performances (see § “3.2 I Maintenance”).
The appliance
trips the circuit
breaker
•
Check that the circuit breaker is correctly dimensioned and that the cable section used is
correct (see § “5.2 I Technical data”).
•
The supply voltage is too low; contact your electricity supplier.
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